Call Center Agent Jobs in Riyadh

About the Role

Nice One is looking for an enthusiastic and customer-centric Sales Associate to join their retail team in Khamis Mushait. This role plays a key part in driving in-store sales, delivering excellent customer service, and supporting daily store operations to achieve revenue and customer satisfaction goals. The role requires a proactive approach to customer service and contributing to the overall store performance.

Key Tasks and Responsibilities

• Proactively greet and engage with customers to understand their needs, showcase products, explain features, and recommend suitable solutions to successfully close sales.
• Achieve individual and store sales targets by increasing conversion rates, average transaction value, and maximizing units per transaction.
• Provide outstanding customer service by responding promptly to inquiries, professionally handling returns and complaints, and ensuring necessary follow-up to guarantee customer satisfaction and encourage repeat business.
• Maintain up-to-date product knowledge, including current promotions, pricing, and new arrivals, to support effective selling and upselling techniques.
• Process sales accurately and efficiently using the Point of Sale (POS) system, handling cash and electronic payments according to company procedures, and ensuring the security of all transactions.
• Support product visual merchandising standards by replenishing stock, organizing displays, and ensuring the sales floor remains clean, safe, and inviting at all times.
• Assist with inventory management activities, including receiving shipments, conducting stock counts, and reporting any discrepancies to store management.
• Actively participate in store meetings, training sessions, and product briefings to continuously enhance selling skills and product knowledge.
• Collaborate effectively with colleagues and management to support in-store promotions and events and foster a positive work environment.
• Strictly adhere to all company policies, loss prevention procedures, and health and safety guidelines.

Qualifications and Requirements

• High school diploma or equivalent is required.
• A minimum of one year of experience in retail or sales requiring direct customer interaction is preferred; however, recent graduates with strong customer service skills are encouraged to apply.
• Must possess legal authorization to work in the Kingdom of Saudi Arabia.

Required Skills

• Excellent verbal communication and active listening skills to effectively engage with customers and build rapport.
• A strong customer-centric orientation with a commitment to delivering a positive shopping experience.
• Proficiency in basic arithmetic and cash handling, with comfort in using POS systems and mobile devices for sales transactions.
• Ability to work effectively in a fast-paced retail environment, manage multiple customers simultaneously, and prioritize tasks efficiently.
• Proven teamwork capabilities with a collaborative mindset and a willingness to support colleagues and store initiatives.
• Meticulous attention to detail, punctuality, and reliable attendance.
• Flexibility to work various shifts, including weekends and holidays, as required by store schedules.
• Proficiency in Arabic and basic communication in English is preferred.

Additional Information

This is a full-time position. The work location is Khamis Mushait, and the company operates within the Riyadh region of Saudi Arabia. Nice One is committed to creating an inclusive work environment and welcomes applications from all qualified candidates, providing reasonable accommodations during the recruitment process upon request.

About the Role

SMART Technology Solutions is seeking customer-focused individuals to join as Part-Time Booth Representatives in Riyadh. This role involves representing innovative products, including BOOX devices, at promotional booths and events across the city. It offers an opportunity to gain experience in sales and customer interaction within the Saudi Arabian market.

As a Part-Time Booth Representative, you will be responsible for creating positive customer experiences and promoting SMART Technology Solutions' offerings. This position is suitable for those seeking flexible work arrangements while contributing to the company's brand presence.

Key Responsibilities

• Represent SMART Technology Solutions at promotional booths and events with a professional demeanor.
• Engage with customers to introduce and demonstrate products, with a focus on BOOX devices.
• Address customer inquiries, providing detailed information on product features and benefits.
• Assist with the setup and maintenance of promotional booths to ensure they are presentable.
• Collect customer feedback during interactions and report key insights to the sales team.
• Support sales activities by helping to generate qualified leads.

Qualifications and Requirements

• Excellent communication and interpersonal skills for effective customer engagement.
• Fluency in both spoken and written Arabic and English.
• An outgoing, friendly, and customer-focused attitude.
• Ability to stand for extended periods and work flexible hours according to event schedules.
• Previous experience in sales or promotional roles is considered an advantage.
• Basic knowledge of SMART Technology Solutions products is beneficial.

Required Skills

• Customer Engagement and Interaction
• Product Demonstration and Information Provision
• Sales Support and Lead Generation
• Booth Setup and Maintenance
• Customer Feedback Collection
• Interpersonal Communication
• Promotional Activities

Work Environment and Details

This is a part-time position based in Riyadh, Saudi Arabia. SMART Technology Solutions provides a supportive and collaborative environment. The company offers continuous feedback and coaching, with performance-based incentives including bonuses and commission opportunities.

Join Sunbulah Group as a Sales Representative!
Are you passionate about building relationships and driving customer satisfaction? We are looking for a dynamic Sales Representative to join our team in Riyadh.

Key Responsibilities:

• Build and maintain effective front-line relationships with assigned customers to enhance loyalty and satisfaction.
• Oversee and develop existing business within assigned customers/territory.
• Develop a structured daily/weekly call/visit list and maintain accuracy of customer information monthly.
• Conduct intense prospecting of new customers and develop a targeted list with managerial support.
• Process new customer acquisitions and manage administration prerequisites.
• Ensure effective follow-up on orders and deliveries while providing optimal customer service.
• Track, analyze, and report on sales goals and objectives on a daily basis.
• Handle customer inquiries and complaints promptly and accurately.
• Provide appropriate product selections and quotations based on customer inquiries.
• Confirm customer balances, manage payment collections as per company policy.
• Gather market intelligence on competitive activities and report findings to management.
• Participate in team meetings and training sessions as directed by the sales manager.
• Adhere to corporate integrity and values while ensuring compliance with company policies.

At Sunbulah Group, we are dedicated to exceeding expectations for quality, promptness, and reliability in our service. Join us and be a part of our commitment to customer satisfaction!

About the Role

Everhires is seeking a friendly, professional, and customer-focused Hostess to join our team in Riyadh, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a positive first impression and ensuring smooth front-of-house operations. This full-time position is ideal for an individual passionate about delivering exceptional guest experiences from arrival to departure. The Hostess will be responsible for managing guest arrivals, coordinating seating, and addressing inquiries to maintain a welcoming and efficient environment. This role is key to upholding the standards of service and guest satisfaction.

Key Responsibilities

• Welcome guests with a warm and professional attitude, setting a positive tone for their visit.
• Efficiently manage reservations, walk-ins, and waiting lists to optimize guest flow.
• Escort guests to their designated tables and present them with menus.
• Coordinate table seating arrangements to ensure a smooth and efficient service flow for the entire establishment.
• Answer incoming phone calls promptly and assist guests with their inquiries accurately and courteously.
• Provide realistic and accurate wait-time estimates to guests, especially during peak operational periods.
• Communicate guest requests, special occasions, and dietary needs effectively to the service team.
• Maintain the cleanliness and organization of the reception area and waiting lounge to ensure a welcoming atmosphere.
• Assist in handling guest concerns with professionalism and escalate complex issues to management when necessary.
• Thank guests upon their departure, ensuring a positive final impression and encouraging repeat visits.

Qualifications and Requirements

• Previous experience in hospitality, restaurants, or a customer service-oriented role is preferred.
• Excellent communication and interpersonal skills are essential for interacting with a diverse range of guests.
• Maintain a professional appearance and a consistently positive attitude.
• Ability to perform effectively in a fast-paced and dynamic work environment.
• Strong organizational and multitasking skills to manage various guest needs simultaneously.
• Basic English communication skills are required; proficiency in Arabic is considered an advantage.
• Flexibility to work evenings, weekends, and public holidays as required by operational needs.

Required Skills

• Customer Service Excellence
• Communication Skills
• Guest Relations
• Time Management
• Teamwork
• Problem Solving
• Attention to Detail

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work evenings, weekends, and public holidays as dictated by operational needs. While not explicitly stated as a requirement, previous experience in hospitality, restaurants, or a customer service-oriented role is preferred, with an ideal experience range of 2-5 years. Key Performance Indicators for this role include guest satisfaction scores, reservation accuracy, average guest waiting time, seating efficiency, and positive guest feedback and reviews.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. As a Guest Arrival Expert, you will be responsible for ensuring that guest interactions are exceptional from the moment they arrive until their departure, contributing to a positive guest experience throughout their stay. This is a full-time, non-management position where you will be empowered to take initiative, address operational needs, and provide local insights. Your role involves seamlessly integrating transactions into the overall guest experience, making each interaction personal and engaging.

Key Responsibilities

• Deliver a range of services to guide guests through their arrival and departure experiences.
• Take initiative to ensure guest satisfaction from start to finish.
• Process operational needs efficiently and effectively.
• Address guest requests promptly and professionally.
• Complete necessary reports accurately.
• Share highlights of the local area with guests.
• Ensure a safe workplace by adhering to company policies and procedures.
• Maintain confidentiality of company information and guest data.
• Protect company assets and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Arrival Experience
• Customer Service
• Problem Solving
• Communication
• Professional Appearance
• Physical Stamina, including the ability to stand, sit, or walk for extended periods, and lift/move objects up to 50 pounds without assistance and over 75 pounds with assistance.

Work Location and Details

This full-time, non-management position is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is based in the Riyadh region and is not remote. The job category is Rooms & Guest Services Operations, with Job Number 26071730. Experience required is 0-1 year.

About W Hotels and Marriott International

W Hotels aims to inspire curiosity and expand horizons, offering a place where life can be experienced. The brand is characterized by a sharp, daring spirit that reinvents luxury norms. The service culture emphasizes that anything can be done, anytime, turning guests' passions into reality. If you are original, innovative, and forward-looking, you are welcome at W Hotels. By joining W Hotels, you become part of the Marriott International portfolio. Marriott International is dedicated to being an equal opportunity employer, fostering an environment where the unique backgrounds of associates are valued and celebrated. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

Sheraton Hotels & Resorts in Riyadh is looking for a dynamic, guest-experience-focused individual to join their team as a Guest Experience Expert. This role goes beyond mere check-in and check-out; it's about crafting memorable and unique experiences for every guest. As a Guest Experience Expert, you will be empowered to take initiative, offer a wide range of services throughout the guest's stay, and proactively handle operational needs, guest requests, and reporting. You will be instrumental in making every interaction an integral part of an exceptional guest journey, sharing insights about the local area and ensuring a seamless and enjoyable visit.

At Sheraton, we believe in creating a sense of belonging and connection. As part of Marriott International, we are committed to being an equal opportunity employer, valuing the diverse backgrounds and experiences of our associates. We invite you to join our global community and contribute to our mission of being 'the world's gathering place' by delivering meaningful guest experiences and thoughtful service.

Key Tasks and Responsibilities

• Provide a wide range of services that guide guests throughout their entire stay.
• Take initiative to create memorable and unique guest experiences.
• Handle operational needs and complete necessary reports.
• Respond to and fulfill guest requests.
• Share highlights of the local area with guests.
• Ensure a safe working environment.
• Adhere to company policies and procedures.
• Maintain the confidentiality of guest and company information.
• Protect company assets.
• Maintain quality standards in all guest interactions and operations.
• Maintain a professional uniform and appearance.
• Conduct professional communications with guests and colleagues.

Qualifications and Requirements

• High school diploma or equivalent.
• No relevant work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Guest services
• Customer service
• Handling operational needs
• Managing guest requests
• Reporting
• Knowledge of local area highlights
• Commitment to a safe working environment
• Adherence to company policies and procedures
• Maintaining confidentiality
• Protecting company assets
• Maintaining quality standards
• Professional uniform and appearance
• Professional communications

Job and Location Details

This is a full-time, non-supervisory position. The role requires the ability to stand, sit, or walk for extended periods, and the physical ability to move, lift, carry, push, and pull objects weighing up to 10 pounds without assistance. As a Guest Experience Expert, you will be on your feet and take a hands-on approach to your work.

Location: King Fahd Road & King Abdullah Road Intersection, Riyadh, Saudi Arabia, 11623.

Job Number: 26070780

Job Category: Rooms Operations and Guest Services

About the Role

W Hotels Riyadh is seeking a dynamic, guest-focused Welcome Ambassador to create memorable arrival and departure experiences for our esteemed guests. This role plays a pivotal part in setting the tone for a guest's stay, ensuring every interaction is positive and seamless. As a Guest Arrival Expert, you will be empowered to take initiative, manage operational needs, fulfill guest requests, and offer local insights, transforming routine transactions into an integral part of the overall guest experience.

At W Hotels, we are committed to igniting curiosity and expanding worlds, offering a unique space to experience life. We seek authentic, innovative, and forward-thinking individuals who embody our core spirit of openness and willingness to do anything. Joining W Hotels means becoming part of a collection of brands within Marriott International, where you can bring your best self, start your purpose, belong to an amazing global team, and become the best version of yourself.

Key Tasks and Responsibilities

• Provide a wide range of services to guide guests through their arrival and departure experiences, ensuring a memorable impression.
• Take initiative to navigate the space and proactively address operational needs and guest requests.
• Handle operational needs efficiently and accurately.
• Respond to guest requests promptly and effectively.
• Complete necessary reports as required.
• Share highlights of the local area with guests, enhancing their stay.
• Ensure a safe working environment by adhering to company policies and procedures.
• Maintain the confidentiality of all company and guest information.
• Protect company assets and maintain quality standards.
• Maintain a professional appearance, personal grooming, and appropriate communication style.

Qualifications and Requirements

• High school diploma or equivalent (*****
• Ability to stand or sit, walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds (approximately * kg) without assistance.
• Ability to move, lift, carry, push, pull, and place objects weighing over 75 pounds (approximately 34 kg) with assistance.
• Willingness to perform other reasonable job duties as requested.

Required Skills

• Exceptional guest reception and hospitality skills.
• Strong customer service orientation.
• Excellent communication abilities.
• Strong problem-solving skills.

Job Details and Work Environment

This is a full-time position requiring 0-1 years of experience. The work location is Riyadh, Saudi Arabia, at the address: Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. There is no remote work option (Not Located Remotely).

W Hotels is an equal opportunity employer, committed to fostering an environment where the unique backgrounds of all employees are valued and celebrated. We are committed to not discriminating on any protected basis.

About the Role

Abunayyan Holding is seeking a customer-focused and commercially driven Parts Sales & Service Representative (PSSR) to join their Aftermarket team. This role is integral to driving spare parts and service sales, supporting internal service operations, managing key customer accounts, and ensuring high levels of customer satisfaction. The PSSR serves as a critical link between customers, service teams, and parts operations, aiming to maximize aftermarket revenue while providing timely technical and commercial support. This position also involves contributing to the achievement of sales and profitability objectives within the Heavy Machinery, Construction Equipment, and Industrial Equipment sectors.

Key Responsibilities

• Promote and sell genuine spare parts, accessories, and aftermarket solutions to retail and internal customers.
• Ensure prompt and accurate fulfillment of parts orders while maintaining high levels of customer satisfaction.
• Identify opportunities for cross-selling and upselling spare parts, accessories, and service solutions.
• Provide technical assistance and product recommendations to customers and service personnel.
• Support the achievement of parts sales targets, revenue growth, and profitability objectives.
• Work closely with Service Technicians and Service Advisors to ensure timely availability of required parts and accessories.
• Process service-related parts requests efficiently to minimize equipment downtime.
• Assist service teams in identifying appropriate spare parts and technical solutions for maintenance and repair activities.
• Coordinate special orders, backorders, and urgent requirements while ensuring effective communication with all stakeholders.
• Notify service teams upon receipt of special-order or backordered items.
• Build and maintain strong relationships with retail customers, fleet owners, contractors, and key accounts.
• Conduct regular customer visits and follow-up activities to identify business opportunities and strengthen customer loyalty.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Deliver exceptional customer service and act as a trusted advisor on parts and service solutions.
• Collect customer feedback and market intelligence to improve service delivery and business performance.
• Support and guide the PSSR team in achieving sales objectives and closing business opportunities.
• Manage strategic and key customer accounts to drive long-term business growth.
• Assist in developing account plans and aftermarket sales strategies.
• Collaborate with management to identify opportunities for customer retention and market expansion.
• Prepare quotations, pricing proposals, and commercial offers in accordance with company policies.
• Ensure compliance with cash, credit, and payment processing procedures.
• Maintain accurate customer records, sales reports, and transaction documentation.
• Monitor customer purchasing trends and proactively identify opportunities to increase sales.

Qualifications and Requirements

• High School Diploma, Technical Diploma, or equivalent qualification.
• Additional technical certifications related to heavy equipment, machinery, or aftermarket services will be considered an advantage.
• A minimum of 3 years of experience in Spare Parts Sales, Aftermarket Services, Customer Service, or a related field.
• Experience within the Heavy Machinery, Construction Equipment, Industrial Equipment, Automotive, or Fleet Maintenance industries is preferred.
• A proven track record in customer relationship management and aftermarket sales.

Required Skills

• Proficiency in Inventory & Parts Management.
• Expertise in Aftermarket Sales Processes.
• Commitment to Customer Service Excellence.
• Strong Key Account Management capabilities.
• Skilled in Commercial Negotiation.
• Familiarity with CRM Systems & ERP Applications.
• Effective Parts Sales techniques.
• Excellent Customer Service skills.
• Proven Aftermarket Business Development abilities.
• Solid Technical Product Knowledge.

Work Location and Experience

This is a full-time position based in Riyadh, Saudi Arabia, within the SBU of Abunayyan Holding Company. The role requires 2-5 years of experience.

About the Role

Tabby is looking for a Quality-focused Customer Service Trainer to join its Customer Support Operations team in Riyadh, Saudi Arabia. This role aims to elevate the quality of customer interactions, enhance customer satisfaction, and contribute to customer retention in the Saudi Arabian market. The role requires a deep understanding of customer service principles and best practices, as well as familiarity with the cultural nuances of the GCC region to ensure customer service representatives are equipped to deliver excellent service.

Key Responsibilities

• Deliver training programs for new and existing employees, including refresher courses.
• Propose modifications and improvements to existing training content for the content team.
• Ensure proper documentation, reporting, escalation, logging, and follow-up for login sessions, training, and feedback sessions.
• Analyze customer interactions to identify root causes of dissatisfaction and propose solutions to improve customer satisfaction.
• Complete monthly login hours to stay up-to-date with product and process knowledge.
• Actively participate in quality calibration sessions.
• Provide recommendations for process improvements based on new hire feedback.
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.

Qualifications and Requirements

• Bachelor's degree in a relevant field such as Communications, Psychology, or Business Administration.
• Minimum of 5 years of experience in customer service with a proven track record of success.
• Minimum of 5 years of experience in designing and delivering training programs, including new hire training and on-the-job training.
• Proficiency in both English and Arabic, with a deep understanding of the cultural nuances of the GCC region.
• Strong communication and facilitation skills, with the ability to communicate effectively in both English and Arabic during training sessions, feedback delivery, and quality calibration.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.

Core Competencies

• Customer service principles and best practices.
• Understanding of GCC cultural nuances.
• Communication and facilitation skills.
• Service excellence and cultural competence.
• Quality assurance and evaluation.
• Training delivery (new hires and on-the-job).
• Coaching and performance improvement.
• Root cause analysis.
• Process improvement identification.
• Adult learning principles and teaching methodologies.
• Experience with Learning Management Systems (LMS or LXP).
• Certification in customer service training or relevant soft skills certification (preferred).
• Experience in designing and facilitating virtual and in-person training (preferred).

Additional Information

This is a full-time position requiring over 10 years of overall experience, with at least 5 years in training. The role is based in Riyadh, Saudi Arabia. The monthly salary ranges from SAR 9,000 to SAR 17,000.