Full-time Customer Complaints Clerk Jobs in Riyadh

About the Role

Aggreko is seeking a Customer Service Specialist to join their team in Riyadh, Saudi Arabia. This full-time position is crucial for maintaining the integrity of Customer Service Management and ensuring the seamless execution of the end-to-end hire process. The specialist will act as the primary point of contact for customer service teams and customers throughout the rental order lifecycle, advocating for customer needs and collaborating with various internal departments to deliver an exceptional customer experience.

Key Responsibilities

• Serve as the main point of contact for managing customer relationships throughout the entire hire lifecycle, proactively setting expectations and communicating any changes.
• Lead and support the Customer Service team to ensure accurate and timely completion of customer-related tasks, providing management with structured updates.
• Oversee department dashboards, Business Transaction Tracker (BTT), and reports to monitor and maintain team Key Performance Indicators (KPIs).
• Respond promptly and efficiently to inbound calls, emails, and other communication channels, adhering to established touchpoint standards and KPIs.
• Take ownership of reactive customer queries, including follow-ups on breakdowns, complaints, and orders, liaising with internal teams for prompt resolution.
• Support the sales function by processing customer orders, change orders, post-order follow-up, and expediting sales force order integration.
• Communicate customer requirements across multiple internal teams and systems, ensuring all operational and internal teams are informed of customer needs.
• Perform accurate checks on new order documentation and supporting customer documents before integration into M3, while maintaining customer and order records in Salesforce.
• Handle and follow up on customer calls regarding order acknowledgments, delivery confirmations, on-hires, off-hires, equipment exchanges, and missing equipment.
• Coordinate with Credit Control and Agents for necessary approvals and new customer setup requirements.
• Update order changes in T-agreements within Salesforce, including system integrations.
• Create standard on-hire and off-hire folders and related contract documentation in the Share Drive.
• Raise and follow up on hire coordination cases and tasks with the Contracts, Service, and Logistics teams.
• Track estimated end-of-hire dates and communicate updates to the Hire Coordination team.
• Issue hire/off-hire confirmations to clients via Salesforce, confirmed internally with the hire team.
• Follow up on Purchase Orders (LPOs), contract extensions, missing equipment, and other customer requirements to support timely execution and invoicing.
• Maintain high levels of customer satisfaction and positively impact customer feedback KPIs.

Qualifications and Requirements

• A minimum of 2 years of relevant customer service or contract administration experience in a business-to-business environment, preferably within rental operations.
• Working knowledge of Microsoft Office Suite.
• Experience with ERP/CRM systems such as Salesforce and M3.
• Good written and verbal communication skills.
• Strong attention to detail.
• A collaborative leadership style with a results-oriented approach, demonstrated through functional mentorship and proactive problem-solving.
• Ability to manage multiple tasks effectively.
• Capacity to maintain data accuracy and meet service level expectations.
• Self-driven and organized.
• Willingness to learn all aspects of the hire lifecycle.

Required Skills

• Customer Service Management
• Microsoft Office Suite
• Salesforce
• M3
• Communication (Written and Verbal)
• Attention to Detail
• Problem-solving

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role is specifically designated for Saudi nationals in compliance with national labor laws and applicable legislation in the Kingdom of Saudi Arabia. Aggreko is an equal opportunity employer.

Job Title: Customer Service Representative
Job Type: Full-time
Location: Riyadh – Al Masaneh District

About the Job

Experienced Customer Service Representative to join the team, responsible for managing customer interactions across various digital channels, with practical experience in using WhatsApp Business API from Meta and automation tools to improve customer experience and operational efficiency.

Key Responsibilities

• Respond to customer inquiries and follow up on orders professionally.
• Manage customer conversations via WhatsApp Business API.
• Prepare and follow up on automation flows.
• Coordinate with sales and marketing teams to improve customer experience.
• Handle and resolve complaints and inquiries efficiently.
• Monitor performance indicators and customer satisfaction.
• Document conversations and data within approved systems.
• Contribute to the development and improvement of customer service procedures.

Required Qualifications

• At least two years of experience in customer service or digital communication channel management.
• Practical experience in WhatsApp Business API (Meta).
• Good knowledge of automation systems and automated conversation management.
• Excellent communication skills in Arabic.
• Proficiency in using computers and digital systems.
• Ability to work in a team and handle work pressure.

Additional Benefits

• Experience in CRM systems.
• Proficiency in English.
• Experience in the retail or e-commerce sector.

• [Jadwa Recruitment Company] announces the availability of a job vacancy for the position of Customer Service Officer, to work within its team in [Riyadh/Dammam].
• 
  
• Job Responsibilities:
• • Receiving customer inquiries and responding professionally.
• • Handling complaints and working to resolve them according to company policies.
• • Providing accurate information about services and products.
• • Documenting customer data and following up on requests.
• 
  
• 
  
• Qualifications and Requirements:
• • A minimum of a high school diploma (preferably a diploma or bachelor's degree).
• • Excellent communication skills and politeness in conversation.
• • Proficiency in using computers.
• • Ability to work within a team and handle work pressure.
• • Seriousness and commitment to work.
• Benefits of the Job:
• • A motivating work environment.
• • Attractive salaries and incentives.
• • Medical insurance.
• 
  
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We are looking for employees to join our distinguished team, where we pay great attention to accuracy and quality in all aspects of our work, and we consider precise details the basis of our success.

Working hours:

• Six days a week, eight hours a day.
• Evening shift from 3 PM to 11 PM.

Responsibilities:

• Receive all customer inquiries about products and services, and respond to them quickly and accurately.
• Handle incoming orders via phone or WhatsApp, and accurately record them in the system.
• Follow up with customers after purchases to ensure their satisfaction with the service provided.
• Handle complaints and feedback effectively and quickly, and ensure they are resolved satisfactorily.
• Coordinate with different departments to ensure the best possible service is provided.

Required Qualifications:

• Previous experience in customer service.
• Strong communication skills, and the ability to deal with customers effectively.
• Ability to work under pressure, and manage time effectively.

Advantages:

• Fixed salary (to be determined during the interview)
• Health insurance
• Annual leave
• Monthly commissions (after passing the trial period)

Requirements:

• Diploma or Bachelor's degree in a relevant field.

• Previous experience in customer service, call centers, or patient coordination, preferably in the healthcare sector.

• Excellent communication skills and the ability to deal professionally with patients and clients from various backgrounds.

• Good knowledge of health services, patient registration procedures, and related systems and regulations.

• Proficiency in using computers, Microsoft Office programs, electronic medical records systems, and appointment systems.

• Excellent data entry, documentation, and reporting skills with attention to detail.

• Ability to clearly and professionally explain health services and programs.

• Good organizational and administrative skills and the ability to manage multiple tasks simultaneously.

• Ability to work under pressure and achieve the required goals and performance indicators.

• Experience in making and receiving phone calls, booking appointments, and following up with clients or patients.

• Ability to maintain confidentiality and adhere to data protection and privacy policies.

• Good problem-solving skills and the ability to handle inquiries and escalate cases when necessary.

• Proficiency in Arabic, and preferably proficiency in English speaking and writing.

About the Role

Amazon is seeking to hire Saudi Nationals for the role of Customer Service Associate in Riyadh, Saudi Arabia. As a member of the Customer Service team, you will contribute to Amazon's mission to be Earth's most customer-centric company. This role involves direct engagement with Saudi Arabian customers, providing support and problem-solving without relying on scripts. You will utilize your personality and problem-solving skills to deliver the customer experience Amazon is known for.

The Customer Service Associate plays a role in preventing issues, resolving queries, and serving customers. You will be the primary point of contact for customers in Arabic, handling inquiries via phone, chat, and/or email. This includes assisting with order and product questions, payment matters, and providing guidance on website navigation. You will use various tools to research solutions and communicate effectively with customers.

Key Responsibilities

• Serve as the first point of contact for Saudi Arabian customers in Arabic, addressing their needs through phone, chat, and/or email.
• Handle a range of customer inquiries, including order and product questions, payment matters, and website guidance.
• Utilize various tools and resources to navigate, research, and identify effective solutions for customer issues.
• Communicate clearly and professionally with customers to ensure a positive resolution to their queries.
• Proactively identify and address potential customer issues to prevent future problems.
• Contribute to serving customers through service.

Qualifications and Requirements

• Must be a Saudi national.
• Minimum qualification of a high school degree.
• Strong communication skills in Arabic, both written and oral fluency.
• Experience working with a computer.
• Availability to work variable shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM.
• Willingness and ability to work in rotating shifts, including early, late, weekend, and overtime as required.

Required Skills

• Excellent communication skills.
• Proficiency in computer usage.
• Strong problem-solving abilities.
• Detail-oriented approach to tasks.
• Customer-focused mindset.
• Ability to learn quickly and adapt to new information and processes.
• Willingness to embrace change.
• Capability to multitask effectively in a fast-paced environment.
• Articulate and hard-working.
• Friendly demeanor in all customer interactions.

Work Environment and Compensation

This is a full-time employee position based in Riyadh, Saudi Arabia. The role requires working variable hours to match customer demand, with 9 hours per shift and a minimum of 40 hours per week. Shifts are scheduled within operating hours of 8 AM to 10 PM, Monday to Sunday. Your work schedule will be provided 1-2 weeks in advance and may change every 1-4 weeks. National holidays may also be required.

The total pay rate is 8600 SAR, comprising a base pay of 6143 SAR and other allowances of 2457 SAR.

Benefits include medical insurance for the employee, their spouse, and children, an Amazon employee discount, a nursery benefit, and life insurance. Expert training and ongoing opportunities for skill development are provided.

Application Process

The application process, including assessments, is expected to take approximately 2 hours to complete. It is recommended to use a laptop or desktop computer. You can save your application and return to it, but completing it in one sitting is advised.

About the Role

DELHAM is seeking a motivated and detail-oriented Junior Social Media and Customer Service Specialist to join our team in Riyadh. This role offers an opportunity for individuals with 0-2 years of experience, including fresh graduates, to develop their careers in a dynamic environment. The position involves creative content responsibilities and direct customer interaction, contributing to both the brand's online presence and customer satisfaction.

As a Junior Social Media and Customer Service Specialist, you will manage and enhance social media channels through content creation, and provide customer support across various online and offline platforms. This position is suitable for individuals eager to learn and grow within digital marketing and customer service fields.

Key Responsibilities

• Craft engaging descriptions and captions for social media content.
• Review all content, including videos, photos, and text, before publication to ensure accuracy and eliminate errors.
• Manage the online community by responding promptly to customer inquiries and orders received via WhatsApp and social media direct messages and comments.
• Handle incoming customer phone calls, providing assistance and support.
• Assist customers with tracking deliveries or orders and escalate significant issues to the senior team.
• Support the marketing team with ad-hoc copywriting tasks, contribute to brainstorming sessions, and assist with creative strategy adjustments.
• Adapt to new digital marketing tasks, project coordination, or platform management as departmental needs evolve.

Qualifications and Requirements

• A Bachelor's degree, preferably in Marketing, Business, or Communications.
• Excellent written and verbal communication skills in Arabic, utilizing a friendly local dialect, and proficient English language skills.
• An exceptional eye for detail, with a strong ability to identify spelling mistakes and a low tolerance for typos.
• Good knowledge of various social media platforms and their functionalities.
• Strong time-management skills and a polite, helpful demeanor when interacting with customers and colleagues.
• Flexibility to occasionally monitor messages during busy evenings or weekends.

Required Skills

• Copywriting and Ad-hoc Copywriting
• Content Checking and Attention to Detail
• Community Management and Customer Service
• Problem Solving
• Brainstorming and Creative Strategy
• Digital Marketing and Platform Management
• Writing and Communication
• Social Media Platforms
• Time Management
• Interpersonal Skills

Work Environment and Details

This is a full-time, on-site position located in Riyadh, Riyadh Region. The role is suitable for individuals with 0-2 years of experience, and fresh graduates are encouraged to apply.

About the Role

Aljabr Rent a Car is looking for an Applications Reservations Coordinator to join their team. The incumbent will represent the company to customers, ensure the highest levels of service are provided, and adhere to company policies and procedures.

Key Tasks and Responsibilities

• Represent the company and protect its image to customers at all times.
• Provide excellent customer service and handle customer inquiries through various communication channels (internet, calls, personal visits).
• Identify and effectively respond to customer expectations and requests.
• Resolve issues that may affect customer satisfaction within the granted authority.
• Courteous reception and professional handling of customers.
• Receive and process car rental requests via the website and contracted applications, as well as used car sales.
• Coordinate with relevant departments to ensure all customer requests are fulfilled.
• Update the status of available cars at the branch daily through contracted applications as per management directives.
• Fulfill all requests during specified official working hours.
• Follow up with the maintenance department to identify mechanical and technical issues with cars and ensure timely repairs.
• Explain the periodic maintenance program to customers and inform them about maintenance centers and the necessity of adhering to them.
• Follow up on contracts with overdue payments and open contracts with payment arrears.
• Ability to handle customer issues and misunderstandings.
• Communicate with other departments when needed and explain rental details to customers (*, excess mileage, overtime).
• Adhere to the uniform and maintain a clean and tidy personal appearance according to company standards.
• Complete the necessary procedures to open and update new contracts on the specified platforms.
• Responsibility for the safety of vehicles and cash received.
• Review monthly invoices with applications and follow up on their payment.
• Review violations, damages, and accidents recorded for customers and ensure they are included in monthly invoices.
• Handle telephone inquiries in a polite and helpful manner.
• Coordinate car pick-up and drop-off for customers and inform them of relevant information.
• Stay informed about the prices and services of competing companies and report potential business opportunities.
• Daily inventory of parked cars and ensure their safety and readiness for rental.
• Immediate reporting of accident and maintenance cars and sending the necessary documents to the relevant department.
• Perform any other duties as requested by supervisors or managers.

Required Qualifications and Skills

• Proficiency in Arabic, both spoken and written.
• Proficiency in English, both spoken and written.
• Good communication skills and ability to interact with others.
• High problem-solving abilities.
• Ability to work in a team and collaborate.
• Time management and multitasking skills.

About the Role

Tabby is a financial technology company operating in the GCC, focused on simplifying shopping and payments through flexible Buy Now, Pay Later options. The company partners with major brands and serves millions of users. Some financial products offered by Tabby may include interest charges. We are seeking a motivated and professional Saudi National to join our Customer Support Operations department as a Customer Service Representative in Riyadh. This role is designed for individuals committed to delivering excellent service and eager to grow within a dynamic company.

Key Responsibilities

• Provide comprehensive customer support via phone, chat, and email, communicating effectively in both Arabic and English.
• Address customer inquiries and resolve issues efficiently to ensure a positive customer experience.
• Adhere to established guidelines and utilize provided tools to deliver prompt and accurate assistance.

Qualifications and Requirements

• Fluency in spoken and written Arabic and English is essential, with a minimum B2 level proficiency in English.
• Willingness and ability to work rotational shifts and report to the office as required.
• Demonstrated helpfulness, composure under pressure, quick learning ability, and a serious approach to work responsibilities.
• Readiness to handle challenging conversations, meticulously follow processes, and maintain a positive attitude during demanding periods. This role involves direct customer service that can be stressful, particularly during peak times.

Required Skills

• Customer Support
• Problem Solving
• Communication

Work Details and Compensation

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 0-1 year of experience. Compensation ranges from SAR 6,000 to SAR 7,500 per month. This includes a base salary of SAR 6,635 gross, a language allowance of up to SAR 500 gross based on proficiency, and a performance bonus of up to 10% of the base salary.

Training and Onboarding

The role includes a paid, 3-week training program conducted in the office. Following training, there will be a 3-week nesting period where new hires will handle live customer cases with close support.