Full-time Customer Complaints Clerk Jobs in Riyadh

Jicar Car Rental Company announces the availability of a job vacancy titled: Rental Clerk

Job Responsibilities:

* Welcoming customers and assisting them in choosing the right car

* Preparing contracts and required papers to complete the rental process

* Clearly explaining the rental terms and conditions to customers

* Following up on reservations and ensuring the availability of the requested cars

* Dealing with any issues or inquiries during the rental period

* Maintaining an accurate record of transactions and communication with customers

* Working on the dynamic program 

Job Details:

* Number of working days: 6 days a week

* Salary: 4500 riyals negotiable 

* Monthly allowance 

* Work location: Southern Ring Road 

* Immediate hiring

We are looking for a female car rental employee who has a refined style and a distinguished presence in dealing with customers, characterized by high negotiation and persuasion skills and the ability to turn inquiries into successful contracts professionally.

Fluency, quick thinking, good conduct, and the ability to understand the client's needs and provide the appropriate solution in an intelligent and convincing manner are required.

It is preferable to have previous experience in customer service or sales, and knowledge of rental programs such as the Dynamics program is considered an additional advantage and not a basic requirement.

Job Responsibilities:

• Receiving customers and serving them with high professionalism.
• Explaining offers and contracts clearly and convincingly.
• Negotiating with clients and closing contracts efficiently.
• Following up with customers and responding to inquiries via phone and WhatsApp.
• Entering contracts and data and following up on bookings.
• Maintaining customer satisfaction and building an excellent relationship with them.

Required Qualifications:

• Smart and astute personality.
• Strong communication and persuasion skills.
• Ability to work under pressure and good conduct.
• Professional appearance and style.

• Build and maintain effective front-line relationships with assigned customers to enhance loyalty and satisfaction.
• Oversee and develop existing business within assigned customers/territory.
• Develop a structured daily/weekly call/visit list and maintain accuracy of customer information monthly.
• Conduct intense prospecting of new customers and develop a targeted list with managerial support.
• Process new customer acquisitions and manage administration prerequisites.
• Ensure effective follow-up on orders and deliveries while providing optimal customer service.
• Track, analyze, and report on sales goals and objectives on a daily basis.
• Handle customer inquiries and complaints promptly and accurately.
• Provide appropriate product selections and quotations based on customer inquiries.
• Confirm customer balances, manage payment collections as per company policy.
• Gather market intelligence on competitive activities and report findings to management.
• Participate in team meetings and training sessions as directed by the sales manager.
• Adhere to corporate integrity and values while ensuring compliance with company policies.

• Process and manage guest reservations through multiple channels including phone, email, and online booking systems.
• Provide accurate information about room availability, rates, amenities, and special offers to potential guests.
• Maintain detailed and organized reservation records, ensuring all guest information is entered correctly and securely.
• Handle guest inquiries and special requests with professionalism and empathy, offering customized solutions when possible.
• Manage cancellations and modifications to existing reservations in a timely manner.
• Coordinate with other departments to ensure guest preferences and special requirements are communicated effectively.
• Resolve booking discrepancies and guest concerns with problem-solving skills and a supportive approach.
• Multitask efficiently during peak booking periods while maintaining accuracy and attention to detail.
• Follow company policies and procedures to ensure compliance and consistency in all reservation operations.
• Contribute to achieving occupancy targets and revenue goals through effective sales techniques and upselling opportunities.

• Proven experience as a Reservations Agent, customer service representative, or similar role in the hospitality or travel industry.
• Proficiency with reservation management systems and booking platforms.
• Strong verbal and written communication skills in English; Arabic language skills are highly preferred.
• Excellent organizational abilities with strong attention to detail and accuracy in data entry.
• Demonstrated time management skills with the ability to prioritize multiple tasks simultaneously.
• Customer-focused mindset with the ability to remain calm and professional under pressure.
• Problem-solving skills and the ability to handle guest concerns with empathy and support.
• Proficiency with computer systems and Microsoft Office applications.
• Familiarity with Customer Relationship Management (CRM) systems is preferred.
• Knowledge of the hospitality industry and guest service standards is advantageous.
• Ability to work flexible schedules, including weekends and holidays as required.