We are looking for a Customer Service Supervisor to join our team, to oversee all customer service channels and ensure the delivery of a seamless and distinguished experience for customers.
🔹 Tasks and Responsibilities:
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Supervising the customer service team and ensuring compliance with quality standards.
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Following up on customer inquiries and complaints and resolving them promptly and professionally.
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Training and developing the team to enhance communication and problem-solving skills.
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Preparing and analyzing regular reports on team performance and customer satisfaction levels.
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Coordinating with other departments to ensure a comprehensive experience for customers and improve processes.
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Proposing initiatives to improve customer experience and elevate service levels.
🔹 Required Qualifications:
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Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
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At least 3 years of experience in customer service, preferably in the restaurant or hospitality sector.
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Supervisory experience of no less than one year.
Fluency in English
🔹 Required Skills:
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Strong verbal and written communication skills.
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Ability to solve problems and make decisions quickly and effectively.
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Leadership skills and team management.
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Proficiency in using Customer Relationship Management systems and data analysis.
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High organization and ability to work under pressure.
5,000 - 6,500 / Month
Full-time
