Full-time Hospitality Manager Jobs for Fresh Graduates in Riyadh

About the Role

W Hotels is seeking a dedicated and guest-focused Guest Services Supervisor to join their team in Riyadh, Saudi Arabia. This is a full-time, non-supervisory position, suitable for individuals with 0-1 year of experience looking to launch their career in hospitality. As a Guest Services Supervisor, you will be instrumental in ensuring exceptional guest experiences from check-in to check-out, embodying W Hotels' commitment to creating memorable stays.

Work Environment and Context

This role is situated within Riyadh's vibrant financial district, offering a dynamic work environment. You will be part of a team passionate about delivering innovative and inspiring experiences, contributing to W Hotels' reputation for luxury and exceptional service.

Key Tasks and Responsibilities

• Process all guest check-ins, including verifying guest identity, method of payment, room assignment, and activating/issuing room keys.
• Prepare accurate guest accounts according to individual requirements and input Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify and adjust bills as needed.
• Compile and review daily reports, records, and emergency logs.
• Complete cashier reports and balance accounts accurately.
• Provide guests with directions and essential property information.
• Respond to guest requests by contacting appropriate staff and following up to ensure satisfaction.
• Process all types of payments, vouchers, post-charges, and expenses, and balance and deposit receipts.
• Count and secure cash at the beginning and end of each shift, obtain manual authorizations, and adhere to all accounting procedures.
• Report any guest theft to Loss Prevention/Security.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, and serve as a role model and first point of contact for Fair Treatment/Open Door policy.
• Develop and maintain positive working relationships with team members, support them in achieving common goals, and respond appropriately to employee concerns.
• Adhere to company policies and procedures, report accidents, injuries, and unsafe working conditions, and complete safety training and certifications.
• Maintain a clean and professional appearance and ensure the confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests, anticipate their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure compliance with quality standards and input and retrieve information using computers and Point of Sale systems.
• Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant experience.
• At least one year of supervisory experience.

Required Skills

• Guest Service
• Customer Service
• Training
• Leadership
• Teamwork
• Communication
• Problem Solving

Additional Job Information

Marriott International is committed to being an equal opportunity employer, and celebrates diversity at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Role

W Hotels announces its need to hire a dynamic Guest Services Supervisor focused on delivering an exceptional guest experience to join its team in Riyadh, Saudi Arabia. This is a full-time, non-management position and is an integral part of Rooms and Guest Services operations, ensuring an exceptional experience for every guest. As a Guest Services Supervisor, you will be responsible for overseeing the daily operations of the front desk, embodying the W brand promise of "Whatever/Whenever" and delivering hospitality to create unforgettable experiences.

Role Responsibilities

• Process all guest check-ins, including verifying guest identity, method of payment, assigning rooms, and activating/issuing room keys.
• Prepare accurate guest accounts according to individual requirements and enter Marriott Rewards program information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify and adjust bills as needed.
• Compile and review daily reports, records, and emergency lists.
• Complete cashier and end-of-day reports accurately.
• Provide guests with directions and basic hotel information.
• Respond to guest requests by contacting relevant staff and following up to ensure their satisfaction.
• Process all types of payments, vouchers, cash, expenses, and balance and deposit receipts.
• Count and secure cash at the beginning and end of each shift, obtain manual authorizations, and adhere to all accounting procedures.
• Report any guest reports of theft to Loss Prevention/Security.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, and serve as a role model and first point of contact for fair treatment/open door policy.
• Develop and maintain positive working relationships, support the team in achieving common goals, and respond appropriately to employee concerns.
• Adhere to company policies and procedures, report accidents, injuries, and unsafe working conditions, and complete safety training and certifications as required.
• Ensure personal appearance is clean and professional and maintain the confidentiality of private information and protect company assets.
• Welcome and acknowledge guests, anticipate and meet their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and enter and retrieve information using computers and POS systems.
• Stand, sit, or walk for extended periods of time.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience.
• At least one year of supervisory experience.

Required Skills

• Guest Service
• Marriott Rewards
• Cashiering
• Accounting Procedures
• Loss Prevention
• Security Awareness
• Training and Coaching
• Communication
• Problem Solving
• Teamwork
• Customer Service
• POS Systems Operation

Work Environment and Location

This is a full-time position that requires on-site presence. The workplace is located in the Financial District, Riyadh, Saudi Arabia. The role is a non-management position within Rooms and Guest Services operations.

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking a dedicated Supervisor-Guest Service to join their team. This full-time, non-management position is an opportunity for individuals passionate about hospitality and guest services. As a Supervisor-Guest Service, you will be responsible for ensuring an exceptional guest experience from arrival to departure, upholding the standards of the W Hotels brand.

This role is suitable for individuals looking to contribute to guest services operations within a globally recognized luxury hotel brand, fostering a welcoming environment for every guest.

Key Responsibilities

• Process all guest check-ins, including verifying guest identity, form of payment, room assignment, and key issuance.
• Set up accurate guest accounts according to individual requirements.
• Enter and manage Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify/adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports accurately.
• Provide guests with directions and essential property information.
• Accommodate guest requests, coordinating with appropriate staff members for timely fulfillment.
• Follow up on guest requests to ensure satisfaction.
• Process all payment types, vouchers, paid-outs, and charges.
• Balance and drop receipts, and count and secure the bank at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all established Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees.
• Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with team members, supporting them to reach common goals.
• Listen and respond appropriately to employee concerns.
• Follow all company policies and procedures, including reporting accidents, injuries, and unsafe work conditions to management.
• Complete all required safety training and certifications.
• Ensure personal appearance is clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests with genuine appreciation, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring their needs are met.
• Speak using clear and professional language, and answer telephones using appropriate etiquette.
• Prepare and review written documents accurately and completely.
• Ensure adherence to all quality standards.
• Enter and locate information using computers and Point of Sale (POS) systems.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience in guest services or a similar role.
• At least 1 year of supervisory experience.

Required Skills

• Guest Services Operations
• Customer Service
• Communication Skills
• Problem-Solving
• Attention to Detail
• Computer Proficiency (POS Systems)
• Team Leadership
• Financial Transaction Handling

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. This role is not remote.

About the Role

W Hotels is seeking a dynamic Supervisor-Guest Service to join their team in Riyadh, Saudi Arabia. This role is integral to delivering the W Hotels' signature service philosophy, ensuring every guest experience meets and exceeds expectations. As a Non-Management position, this role offers an opportunity for individuals passionate about hospitality to contribute to guest satisfaction.

Role Overview

The Supervisor-Guest Service will be a key point of contact for guests, managing front desk operations including check-ins and check-outs, and addressing guest needs. This position requires a proactive approach to service, attention to detail, and the ability to work effectively in a fast-paced environment. The role supports the brand's reputation for exceptional service and aims to create a welcoming atmosphere for all visitors.

Key Responsibilities

• Process all guest check-ins, including verifying identity, payment, assigning rooms, and issuing keys.
• Set up guest accounts accurately and enter Marriott Rewards information.
• Ensure room rates align with market codes and document any exceptions.
• Secure payment before issuing room keys and verify/adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports accurately.
• Provide guests with directions and property information.
• Accommodate guest requests by coordinating with appropriate staff and following up to ensure completion.
• Process all payment types, vouchers, paid-outs, and charges.
• Balance and secure cash handling at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all accounting procedures.
• Notify Loss Prevention/Security of any reported guest theft.
• Assist management in training, evaluating, and coaching employees, serving as a role model and first point of contact for employee concerns.
• Develop and maintain positive working relationships, supporting team goals and addressing employee concerns.
• Follow company policies and procedures, report accidents and unsafe work conditions, and complete safety training.
• Maintain a clean and professional personal appearance and protect company assets.
• Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, and express appreciation.
• Speak clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.
• Enter and locate information using computers and POS systems.
• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Required Skills

• Guest Service
• Customer Service
• Communication
• Teamwork
• Problem-solving
• Training
• Cashiering
• Accounting Procedures
• POS Systems

Work Location and Type

This is a full-time, Non-Management position located in Riyadh, Saudi Arabia. The role is not remote.

About the Role

W Hotels is seeking a dedicated Supervisor-Guest Service to join their team in Riyadh, Saudi Arabia. This full-time, non-management position is designed for individuals with 0-1 year of experience looking to develop their career in hotel operations. As a Supervisor-Guest Service, you will be responsible for ensuring an exceptional guest experience, upholding the W Hotels' "Whatever/Whenever" service philosophy.

This role is a key part of the Rooms & Guest Services Operations department, contributing to the brand's commitment to redefining luxury and opening doors and minds. You will be part of a dynamic environment that embraces new experiences and fosters a culture of readiness and innovation.

Key Responsibilities

• Process all guest check-ins, including verifying guest identity, form of payment, assigning rooms, and issuing room keys.
• Set up accurate guest accounts according to individual requirements and enter Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify/adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports accurately.
• Provide guests with directions and essential property information.
• Accommodate guest requests by contacting the appropriate staff and following up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges, and balance and drop receipts.
• Count and secure the bank at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with team members, supporting them to reach common goals and listening and responding appropriately to employee concerns.
• Follow company policies and procedures, report accidents, injuries, and unsafe work conditions to management, and complete safety training and certifications.
• Ensure personal appearance is clean and professional and maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests, anticipate and address their service needs, and assist individuals with disabilities.
• Thank guests with genuine appreciation and speak using clear and professional language.
• Prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and enter and locate information using computers and POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Required Skills

• Guest Service
• Customer Service
• Cashiering
• Training
• Teamwork
• Communication
• Problem-solving

Work Environment and Location

This is a full-time, non-management position located in the Financial District, Riyadh, Saudi Arabia. Marriott International is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels is seeking a Supervisor-Guest Service to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is designed for individuals looking to start their career in hotel operations. The role is instrumental in ensuring an exceptional guest experience from arrival to departure, upholding W Hotels brand standards.

This position is based in the Financial District of Riyadh. The Supervisor-Guest Service will serve as a key point of contact for guests, addressing their needs and ensuring a seamless and memorable stay. The role requires a proactive approach to service and a commitment to high standards of hospitality.

Key Responsibilities

• Process all guest check-ins, including verifying guest identity, form of payment, assigning rooms, and issuing room keys.
• Set up accurate guest accounts according to individual requirements and enter Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify or adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports accurately.
• Provide guests with directions and essential property information.
• Accommodate guest requests by contacting the appropriate staff and following up to ensure satisfaction.
• Process all payment types, vouchers, paid-outs, and charges, and balance and drop receipts.
• Count and secure the cash bank at the beginning and end of each shift, obtaining manual authorizations and adhering to all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Develop and maintain positive working relationships, supporting the team to reach common goals and responding appropriately to employee concerns.
• Adhere to company policies and procedures, report accidents, injuries, and unsafe work conditions, and complete safety training and certifications.
• Ensure personal appearance is clean and professional and maintain the confidentiality of proprietary information.
• Protect company assets and welcome and acknowledge guests, anticipating and addressing their service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and enter and locate information using computers and POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Required Skills

• Guest Service
• Customer Service
• Cashiering
• Training
• Communication
• Problem-solving

Work Environment and Location

This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. The role is not remote.

Marriott International is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued. The company is dedicated to non-discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels is seeking a Housekeeping Manager for its Riyadh, Saudi Arabia location. This management position is responsible for overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services. The role ensures that all guest rooms, public spaces, and employee areas are maintained to high standards of cleanliness and presentation, contributing to guest satisfaction and operational efficiency.

As a key member of the W Hotels team, the Housekeeping Manager will play a crucial role in maintaining the brand's reputation for service and luxury. This position requires a proactive approach to management, attention to detail, and the ability to lead and motivate a team to achieve departmental and property-wide goals, while also managing operational budgets effectively.

Key Responsibilities

• Oversee daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and collaborate with employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct regular inspections of all areas and hold staff accountable for implementing corrective actions.
• Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.
• Prepare daily work assignments by obtaining lists of rooms to be cleaned immediately and identifying prospective check-outs or discharges.
• Manage inventory of stock to ensure adequate supplies are available for all operations.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand the financial impact of the department's operations and manage to achieve or exceed budgeted goals.
• Ensure all employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to verify understanding and completion.
• Supervise daily Housekeeping shift operations, ensuring compliance with all housekeeping policies, standards, and procedures.
• Participate in departmental meetings and consistently communicate departmental goals to achieve desired results.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition programs are active and implemented across all shifts.
• Participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to address concerns.
• Participate in employee progressive discipline procedures.
• Celebrate successes and publicly acknowledge the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and effectively handle guest problems and complaints.
• Strive for continuous improvement in service performance.

Qualifications and Requirements

• High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

Required Skills

• Housekeeping Operations
• Laundry Operations
• Recreation/Health Club Management
• Budget Management
• Human Resources Management
• Customer Service
• Leadership
• Teamwork
• Problem-Solving

Work Location and Type

This is a full-time, management position located in Riyadh, Saudi Arabia. The role is not remote.

About the Role

W Hotels is seeking a Manager-Housekeeping to oversee daily operations within the housekeeping, recreation/health club, and laundry departments. This management position is responsible for maintaining the cleanliness and organization of guest rooms, public areas, and staff spaces. The role involves leading and collaborating with team members to ensure guest satisfaction and adherence to operational budgets.

Key Responsibilities

• Oversee the daily operations of the housekeeping, recreation/health club, and laundry departments.
• Lead and collaborate with staff to ensure the cleanliness and tidiness of hotel guest rooms, public areas, and staff areas.
• Conduct inspections and implement corrective actions as needed.
• Assist in ensuring guest and staff satisfaction while maintaining operational budgets.
• Communicate and ensure timely delivery of guest room status to the front desk.
• Conduct daily room inspections and obtain room cleaning checklists.
• Prepare lists for check-out or vacant rooms to facilitate work assignments.
• Maintain an inventory of cleaning supplies to verify adequate stock.
• Support and oversee the effective inspection of all guest rooms and public areas.
• Understand the impact of departmental operations on the hotel's overall financial goals and strive to meet or exceed budget targets.
• Ensure all staff members have appropriate supplies, equipment, and uniforms.
• Communicate to staff the aspects that require attention and follow up to ensure understanding.
• Supervise daily housekeeping operations and ensure adherence to all housekeeping policies, standards, and procedures.
• Participate in departmental meetings and continuously communicate information regarding departmental goals to generate desired performance.
• Utilize all available in-house training tools to train new housekeeping service staff and provide refresher training as needed.
• Establish and maintain open, collaborative relationships with staff and ensure staff do the same.
• Schedule staff according to business needs and track staff time and attendance.
• Ensure staff understand expectations and contributing factors.
• Ensure hotel policies are consistently executed, completing all necessary procedures and documentation according to Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs), and supporting the peer review process as applicable.
• Supervise staff scheduling, ensuring guest services, operational needs, and financial targets are met.
• Observe staff service performance and provide individual and/or team feedback.
• Ensure all staff are scheduled for all shifts.
• Participate in ongoing staff development planning.
• Seek staff feedback, utilize the "Open Door" policy, and review staff satisfaction results to identify and resolve staff issues or concerns.
• Participate in the progressive discipline process for staff.
• Celebrate successes and publicly recognize team members' contributions.
• Establish positive relationships with guests.
• Understand the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower staff to deliver exceptional guest service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and handle guest issues and complaints.
• Strive to improve service performance.

Qualifications and Requirements

• High School Diploma or GED; OR 2 years of experience in housekeeping or a related field.
• Alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related major; no work experience required.

Required Skills

• Proficiency in communication and interpersonal skills.
• Ability to manage and motivate a team.
• Strong organizational and time management skills.
• Attention to detail in maintaining cleanliness standards.
• Understanding of financial management and budgeting principles.
• Commitment to delivering exceptional guest service.
• Knowledge of hotel policies, standards, and procedures.

Work Environment and Details

This is a full-time management position located in Riyadh, Saudi Arabia. The role requires 0-1 year of experience. The job category is Housekeeping & Laundry.

About the Role

W Hotels is seeking a Housekeeping Manager for its Riyadh, Saudi Arabia location. This management position is responsible for overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services. The role is essential in ensuring that all guest rooms, public spaces, and employee areas are maintained to high standards of cleanliness and presentation, contributing to guest satisfaction and operational efficiency.

The ideal candidate will be a proactive leader capable of directing and motivating a team, conducting thorough inspections, and implementing corrective actions to maintain exceptional service quality. This role significantly contributes to achieving departmental financial goals while fostering a positive and productive work environment for the housekeeping team.

Key Responsibilities

• Oversee daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and work alongside employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct regular inspections of all areas and hold staff accountable for implementing necessary corrective actions.
• Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.
• Prepare daily work assignments by obtaining lists of rooms to be cleaned immediately and identifying prospective check-outs or discharges.
• Manage inventory of stock to ensure adequate supplies are available for all operations.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand the impact of the department's operations on overall property financial goals and objectives, and manage to achieve or exceed budgeted goals.
• Ensure all employees have the proper supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to verify understanding and completion.
• Supervise daily Housekeeping shift operations and verify compliance with all housekeeping policies, standards, and procedures.
• Participate in departmental meetings and consistently communicate a clear and consistent message regarding departmental goals to achieve desired results.
• Utilize all available on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees and ensure they do the same with each other.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, ensuring disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback to individuals.
• Ensure employee recognition is actively practiced on all shifts and participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an "open door" policy, and review employee satisfaction results to identify and address employee problems or concerns.
• Participate in employee progressive discipline procedures.
• Celebrate successes and publicly recognize the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service and emphasize guest satisfaction during all departmental meetings, focusing on continuous improvement.
• Respond to and handle guest problems and complaints effectively.
• Strive for continuous improvement in service performance.

Qualifications and Requirements

• High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Required Skills

• Housekeeping
• Laundry operations
• Guest Satisfaction
• Budget Management
• Human Resources management
• Customer Service

Work Location and Type

This is a full-time, management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

About Marriott International

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values the unique backgrounds of its associates and fosters an environment where all are welcomed and provided with access to opportunity. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Manager-Housekeeping to oversee the cleanliness and guest satisfaction standards across the property. This full-time management position is integral to maintaining a well-maintained and welcoming environment for guests and staff. The role involves managing daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services, contributing to operational efficiency and departmental budget management.

Key Responsibilities

• Oversee and manage the daily shift operations of the Housekeeping department, and if applicable, the Recreation/Health Club and Laundry services.
• Direct and collaborate with employees to ensure all guest rooms, public spaces, and employee areas are kept clean and impeccably maintained.
• Conduct regular inspections of guest rooms and public areas, identifying issues and holding staff accountable for corrective actions.
• Ensure guest room status is communicated promptly and efficiently to the Front Desk.
• Prepare daily work assignments by obtaining lists of rooms requiring immediate cleaning and identifying prospective check-outs or discharges.
• Monitor and manage inventory levels of housekeeping supplies to ensure adequate stock.
• Support and supervise an effective inspection program for all guestrooms and public spaces to uphold quality standards.
• Manage the department's impact on the property's overall financial goals, striving to achieve or exceed budgeted objectives.
• Verify that all employees are equipped with the correct supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff, ensuring clear understanding and follow-up on corrective actions.
• Supervise daily Housekeeping shift operations, ensuring strict compliance with all established housekeeping policies, standards, and procedures.
• Participate actively in departmental meetings, conveying departmental goals to achieve desired outcomes.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
• Schedule employees according to business demands and accurately track employee time and attendance.
• Ensure employees clearly understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs), and supporting the Peer Review Process where applicable.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition is consistently practiced across all shifts and participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address concerns.
• Participate in employee progressive discipline procedures.
• Celebrate team successes and acknowledge team member contributions.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to enhance guest satisfaction.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction during departmental meetings and focus on continuous improvement initiatives.
• Respond to and effectively handle guest problems and complaints.
• Continuously strive to improve service performance.

Qualifications and Requirements

• High school diploma or GED required.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable.
• If holding a high school diploma or GED, 2 years of experience in housekeeping or a related professional area is required.
• If holding a 2-year degree, no prior work experience is required.

Required Skills

• Housekeeping Operations
• Laundry Operations
• Recreation/Health Club Management
• Budget Management
• Human Resources Management
• Customer Service Excellence
• Leadership and Team Motivation
• Teamwork and Collaboration
• Problem-Solving
• Effective Communication

Work Location and Type

This is a full-time management position located in Riyadh, Saudi Arabia. The role is not remote.

Company Information

Marriott International is an equal opportunity employer committed to diversity and inclusion. They welcome all and provide access to opportunity, actively fostering an environment where unique backgrounds are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and organized individual to join their team as a Housekeeping Coordinator. This full-time, non-management position is integral to the smooth operation of the housekeeping department and the maintenance of W Hotels' high standards. The Housekeeping Coordinator serves as a key link between various hotel departments to ensure an exceptional guest experience.

W Hotels aims to "ignite curiosity, expand worlds," fostering a vibrant environment for guests. Embracing a "Whatever/Whenever" spirit, W Hotels is recognized for reinventing luxury and fulfilling guest passions. The company welcomes individuals with an original, innovative spirit who look towards the future. Joining W Hotels means becoming part of Marriott International's portfolio of brands, offering an environment for professional growth and development.

Key Responsibilities

• Run sold room reports and verify room status to identify discrepant rooms.
• Prioritize room cleaning based on operational needs and guest departures.
• Update the status of departing guest rooms promptly.
• Assist Housekeeping management in overseeing daily activities and operations.
• Serve as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare and distribute room assignments to the Housekeeping staff.
• Record, monitor, and update the list of 'Do Not Disturb' rooms.
• Ensure that vacant dirty rooms are cleaned within the required timeframe.
• Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate cleaning.
• Complete all required Housekeeping paperwork accurately and efficiently.
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete all required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets through diligent oversight.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs proactively.
• Thank guests with genuine appreciation for their patronage.
• Ensure adherence to quality expectations and standards in all housekeeping operations.
• Develop and maintain positive working relationships with colleagues and other departments.
• Support the team to reach common goals and objectives.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Enter and locate work-related information using computers.
• Stand, sit, or walk for an extended period of time as required by the role.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• At least 1 year of related work experience is required.
• No supervisory experience is required for this role.
• No specific licenses or certifications are required.

Required Skills

• Proficiency in Housekeeping operations.
• Understanding of Engineering, Front Office, and Laundry department functions.
• Strong Communication skills, both verbal and written.
• Effective Teamwork and collaboration abilities.
• Problem-solving and issue resolution capabilities.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role requires 0-1 year of experience. This position is not located remotely.

Marriott International is committed to being an equal opportunity employer. They value the unique backgrounds of their associates and foster an environment of inclusion and opportunity, prohibiting discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels is seeking a dedicated and organized individual to join our team as a Housekeeping Coordinator in Riyadh, Saudi Arabia. This full-time, non-management position plays a crucial role in ensuring the smooth operation of our housekeeping department and maintaining the exceptional standards W Hotels is known for. You will act as a vital link between various hotel departments, contributing to a seamless guest experience.

At W Hotels, we are committed to igniting curiosity and expanding worlds, offering a place to experience life. We are inspired by new faces and experiences, driven by a tuned-in, up-for-anything spirit that reinvents luxury. If you are original, innovative, and forward-thinking, you will thrive in our dynamic environment. Joining W Hotels means becoming part of a portfolio of brands with Marriott International, where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

Key Responsibilities

• Run sold room reports, verify room status, and determine discrepant rooms to prioritize cleaning efforts.
• Update the status of departing guest rooms to ensure efficient turnover.
• Assist Housekeeping management in overseeing and coordinating daily activities.
• Serve as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare and distribute room assignments to Housekeeping staff.
• Record, monitor, and update the list of 'Do Not Disturb' rooms.
• Ensure that vacant dirty rooms are cleaned within the necessary timeframe.
• Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate attention.
• Complete all required Housekeeping paperwork accurately and efficiently.
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs with genuine appreciation.
• Ensure adherence to quality expectations and standards in all housekeeping operations.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Enter and locate work-related information using computers.
• Stand, sit, or walk for an extended period of time as required by the role.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• At least 1 year of related work experience in housekeeping or a similar role is preferred.
• No supervisory experience is required for this position.

Required Skills

• Proficiency in Housekeeping operations.
• Understanding of Engineering, Front Office, and Laundry department functions.
• Strong Communication skills, both verbal and written.
• Effective Teamwork and collaboration abilities.
• Aptitude for Problem-solving and issue resolution.

Work Environment and Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role involves direct interaction with guests and requires adherence to company policies and safety procedures. W Hotels is an equal opportunity employer, dedicated to fostering an environment where unique backgrounds are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Housekeeping Supervisor to join their team. This role, a full-time, non-management position, plays a vital part in maintaining the exceptional quality standards for which W Hotels are known. The ideal candidate has a keen eye for detail and a passion for ensuring a clean environment for guests.

Role Responsibilities

As a Housekeeping Supervisor, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction throughout the hotel. You will act as a key liaison between various departments, ensuring smooth operations and promptly resolving any issues related to room status and cleanliness.

• Inspect guest rooms, public areas, and pool area after cleaning by housekeepers to ensure adherence to quality standards.
• Review occupied room reports, verify room status, identify discrepancies, and prioritize room cleaning to meet operational requirements.
• Update room status for departing guests to ensure efficient turnover.
• Assist Housekeeping management in supervising and managing daily activities.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Desk, and Laundry departments.
• Document and resolve issues related to room discrepancies in coordination with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to the relevant teams.
• Report any relevant issues or updates to the next shift to ensure continuity of service.
• Complete all required paperwork accurately and in a timely manner.
• Assist management in employee hiring, training, scheduling, evaluation, counseling, disciplining, motivating, and coaching.
• Follow all company, safety, and security policies and procedures.
• Report any maintenance issues, safety hazards, accidents, or injuries immediately.
• Complete all required safety training and certifications.
• Ensure that uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and meet guest service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Develop and maintain positive work relationships with colleagues and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Move, lift, push, pull, and place objects weighing 55 pounds or less without assistance, and more than 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloped and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, stooping, and crouching.
• Stand, sit, kneel, or walk for extended periods of time throughout the shift.
• Grasp, turn, and manipulate objects of varying sizes and shapes, requiring fine motor skills and hand-eye coordination.
• Enter and retrieve information related to work using computers and/or point-of-sale systems.
• Read and visually verify information in a variety of formats, including small print.
• Perform other reasonably assigned job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent preferred.
• At least one year of relevant experience required.
• At least one year of supervisory experience required.

Required Skills

• Proficiency in housekeeping operations and maintaining quality standards.
• Exceptional customer service and interpersonal skills.
• Strong teamwork and collaboration abilities.
• Effective problem-solving and decision-making capabilities.
• Excellent communication skills, both verbal and written.
• Experience in employee hiring, training, and scheduling.
• Ability to conduct employee evaluations and provide feedback.
• Knowledge of safety policies and procedures.
• Familiarity with computer systems and point-of-sale systems.

Job Details

Job Number: 26071742

Job Category: Housekeeping & Laundry

Location: Al Aqiq Street, Financial District, Riyadh, Saudi Arabia, 13519

Work Type: Full-time

Experience Required: 0-1 year

Remote Work: No

Position Type: Non-management

About the Role

W Hotels is seeking a dedicated and organized Housekeeping Coordinator to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is integral to the smooth operation of our housekeeping department. The Housekeeping Coordinator will manage daily room status, coordinate with various hotel departments, and contribute to guest satisfaction through efficient room cleaning and maintenance.

This role is suited for an individual with a strong attention to detail and a commitment to hospitality, aiming to gain experience within a dynamic hotel environment. The coordinator will serve as a key liaison, facilitating communication and problem-solving between Housekeeping, Engineering, Front Office, and Laundry departments to uphold high standards of cleanliness and guest service.

Key Responsibilities

• Run sold room reports and verify the status of all rooms.
• Identify discrepant rooms and prioritize their cleaning to meet operational needs.
• Update the status of departing guest rooms promptly.
• Assist Housekeeping management in overseeing and managing daily departmental activities.
• Act as a central point of contact to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms in collaboration with the Front Desk.
• Prepare and distribute room assignments to the Housekeeping staff.
• Record, monitor, and update the list of rooms marked as 'Do Not Disturb'.
• Ensure that vacant dirty rooms are cleaned within the required timeframe.
• Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate cleaning.
• Complete all required Housekeeping paperwork accurately and efficiently.
• Adhere to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries encountered.
• Complete all required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs with genuine appreciation.
• Ensure adherence to quality expectations and standards for all housekeeping services.
• Develop and maintain positive working relationships with colleagues and support the team in achieving common goals.
• Listen to and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Enter and locate work-related information using computer systems.
• Stand, sit, or walk for extended periods as required by job duties.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience in a housekeeping or similar role.
• No prior supervisory experience is required.

Required Skills

• Proficiency in Housekeeping operations and procedures.
• Effective coordination and communication with Engineering, Front Office, and Laundry departments.
• Strong communication skills, both verbal and written.
• Demonstrated ability in teamwork and collaboration.
• Aptitude for problem-solving and issue resolution.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not located remotely. W Hotels is committed to being an equal opportunity employer, fostering an environment where the unique backgrounds of all associates are valued and celebrated. We are dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels, part of Marriott International, is seeking a Hotel Cleanliness Supervisor to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is responsible for maintaining the high cleanliness and presentation standards expected of W Hotels. The role ensures all guest areas meet stringent benchmarks, contributing to guest satisfaction and the hotel's reputation. This position involves a hands-on approach to quality assurance and acts as a key liaison between hotel departments to ensure seamless housekeeping operations and an immaculate environment for guests.

Key Responsibilities

• Conduct inspections of guest rooms, public areas, and pool facilities post-cleaning to ensure adherence to quality standards.
• Manage and analyze sold room reports to verify room status, identify discrepancies, and prioritize cleaning schedules.
• Update the status of departing guest rooms to facilitate efficient turnover.
• Assist Housekeeping management with daily activities and operational oversight.
• Coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms in coordination with the Front Desk.
• Prepare, distribute, and communicate room assignment changes to relevant teams.
• Communicate critical issues and updates to the incoming shift to ensure service continuity.
• Complete all required departmental paperwork accurately and on time.
• Support management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Adhere to all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge guests according to company standards, anticipating and addressing service needs.
• Assist individuals with disabilities to ensure their comfort and accessibility.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues and supervisors.
• Listen and respond appropriately to employee concerns.
• Ensure strict adherence to quality expectations and standards.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats, including small print.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is required.
• At least 1 year of related work experience in housekeeping or a similar role is required.
• At least 1 year of supervisory experience is required.

Required Skills

• Proficiency in Housekeeping operations and best practices.
• Strong understanding and application of Quality Standards.
• Excellent Customer Service skills.
• Effective Teamwork and collaboration abilities.
• Demonstrated Problem-Solving capabilities.
• Clear and professional Communication skills.
• Leadership potential and ability to guide a team.

Work Environment and Additional Information

This is a full-time, non-management position located in Riyadh, Saudi Arabia. W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds and fostering an inclusive environment. The company is committed to non-discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and detail-oriented Hotel Cleanliness Supervisor. This full-time, non-management position is integral to maintaining the high quality standards associated with W Hotels. The role involves overseeing the cleanliness of guest rooms and public areas to ensure a seamless and comfortable experience for all guests.

As a Hotel Cleanliness Supervisor, you will serve as a key liaison between various hotel departments, including Housekeeping, Engineering, Front Office, and Laundry. A proactive approach to problem-solving and a commitment to excellence are essential for operational efficiency and guest satisfaction.

Key Responsibilities

• Conduct thorough inspections of guest rooms, public areas, and the pool area post-cleaning to ensure adherence to quality standards.
• Manage sold room reports, verify room statuses, identify discrepant rooms, and prioritize cleaning to optimize operational flow.
• Update the status of departing guest rooms to facilitate timely turnover.
• Support Housekeeping management in overseeing daily activities and operations.
• Coordinate efforts and communication between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk team.
• Prepare, distribute, and communicate any changes in room assignments to relevant staff.
• Communicate pertinent issues and updates to the next shift to ensure service continuity.
• Complete all required departmental paperwork accurately and efficiently.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Adhere to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities to ensure their comfort and accessibility.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues and respond appropriately to their concerns.
• Ensure adherence to quality expectations and standards in all aspects of the role.
• Perform physical tasks including moving, lifting, carrying, and placing objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
• Push and pull loaded housekeeping carts and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods throughout the work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in various formats, including small print.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience in housekeeping or a similar role.
• At least 1 year of supervisory experience.

Required Skills

• Housekeeping operations and standards
• Quality assurance and inspection
• Room status verification and management
• Prioritization and workflow optimization
• Interdepartmental coordination
• Issue identification and resolution
• Effective communication
• Employee hiring and training
• Scheduling and performance evaluation
• Employee counseling and discipline
• Motivation and coaching techniques
• Adherence to safety and security policies
• Guest service standards
• Teamwork and collaboration
• Proficiency with computer systems

Work Location and Type

This is a full-time, non-management position located at W Hotels in Riyadh, Saudi Arabia. The specific location is Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. This role is not remote.

W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds. Marriott International, the parent company, promotes non-discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking a dedicated and detail-oriented Hotel Cleanliness Supervisor to join their Housekeeping & Laundry team. This full-time, non-management position is integral to maintaining the high standards of cleanliness and guest experience that W Hotels is known for, contributing to a dynamic work environment.

Role Overview

As a Hotel Cleanliness Supervisor, you will play a key role in the daily operations of the hotel. You will act as a liaison between various departments to ensure seamless service delivery and uphold the luxury presentation of W Hotels. Your focus will be on maintaining the highest levels of cleanliness and guest satisfaction.

Key Responsibilities

• Conduct thorough inspections of guest rooms, public areas, and pool areas after cleaning to ensure adherence to quality standards.
• Manage sold room reports, verify room statuses, identify discrepant rooms, and prioritize cleaning schedules.
• Update the status of departing guest rooms to facilitate efficient turnover.
• Assist Housekeeping management in overseeing daily activities and operational flow.
• Coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms in collaboration with the Front Desk.
• Prepare, distribute, and communicate any changes to room assignments to relevant team members.
• Communicate operational issues and updates to the next shift.
• Complete all required departmental paperwork accurately and in a timely manner.
• Support management in employee hiring, training, scheduling, performance evaluation, counseling, discipline, motivation, and coaching.
• Adhere strictly to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance at all times.
• Uphold the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to W Hotels' standards.
• Anticipate and address guests' service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Communicate clearly and professionally with colleagues and guests.
• Develop and maintain positive working relationships with all team members.
• Listen and respond appropriately to the concerns of other employees.
• Ensure strict adherence to quality expectations and standards across all areas of responsibility.
• Perform physical tasks including moving, lifting, carrying, and placing objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Perform tasks requiring reaching overhead and below the knees, including bending, twisting, pulling, and stooping.
• Maintain a standing, sitting, kneeling, or walking posture for extended periods throughout an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Utilize computers and point-of-sale systems to enter and locate work-related information.
• Read and visually verify information in various formats, including small print.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience in housekeeping or a similar role.
• At least 1 year of supervisory experience.

Required Skills

• Housekeeping operations and best practices
• Maintaining quality standards
• Room status verification and management
• Prioritization and time management
• Interdepartmental coordination
• Issue resolution and problem-solving
• Accurate paperwork completion
• Employee hiring and onboarding
• Training and development
• Scheduling and workforce management
• Employee evaluation and performance management
• Counseling and disciplinary procedures
• Employee motivation and coaching
• Understanding and application of company policies
• Adherence to safety and security procedures
• Maintaining uniform and personal appearance standards
• Confidentiality and discretion
• Asset protection
• Delivering exceptional guest service standards
• Anticipating guest needs
• Assisting individuals with disabilities
• Clear and professional communication
• Building and maintaining positive working relationships
• Active listening skills
• Physical stamina and ability to perform manual tasks
• Computer proficiency
• Visual verification and attention to detail

Work Location and Type

This is a full-time, non-management position located at W Hotels in the Financial District, Riyadh, Saudi Arabia. The role is not remote.

About the Housekeeping Coordinator Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and organized Housekeeping Coordinator to join their team. This full-time, non-management position is integral to the smooth operation of the housekeeping department and the maintenance of W Hotels' high standards. The Housekeeping Coordinator serves as a key liaison between various hotel departments, contributing to an exceptional guest experience.

This role is suitable for individuals with a strong attention to detail and a commitment to service excellence. With 0-1 years of experience required, it offers an opportunity for career growth within the hospitality industry at a globally recognized brand.

Key Responsibilities

• Generate and review sold room reports, verifying room status for accuracy.
• Identify discrepant rooms and prioritize their cleaning to meet operational demands.
• Update the status of departing guest rooms efficiently.
• Support Housekeeping management in overseeing and coordinating daily activities.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare and distribute room assignments to Housekeeping staff.
• Record, monitor, and update the list of 'Do Not Disturb' rooms.
• Ensure vacant dirty rooms are cleaned within the required timeframe.
• Assign rush rooms and rooms that were previously on the 'Do Not Disturb' list.
• Complete all required Housekeeping paperwork accurately and in a timely manner.
• Adhere to all company policies and safety and security procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance at all times.
• Protect company assets and maintain the confidentiality of proprietary information.
• Acknowledge and welcome all guests according to company standards.
• Anticipate and address guest service needs effectively.
• Express appreciation to guests for their patronage.
• Ensure adherence to quality expectations and standards set by the company.
• Develop and maintain positive working relationships with colleagues.
• Support team efforts to achieve common goals and objectives.
• Listen and respond appropriately to the concerns of other employees.
• Communicate with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Enter and locate work-related information using computers.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience in housekeeping or a similar field.
• No supervisory experience is required for this role.

Required Skills

• Proficiency in Housekeeping operations.
• Understanding of Engineering, Front Office, and Laundry department functions.
• Strong Communication skills, both verbal and written.
• Ability to work effectively as part of a team.
• Excellent Problem-solving capabilities.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role requires physical presence at the location, as it is not remote.

W Hotels is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. They foster an environment where unique backgrounds are celebrated and are committed to non-discrimination based on protected characteristics.