Full-time Receptionist Jobs with 4,000-5,000 SR salary in Riyadh

Car Rental Employee (Duties and Responsibilities)

·       Customer Reception:

1.      Welcoming customers and providing assistance upon their arrival at the car rental office.

2.      Ensuring understanding of customer needs and specific requirements to choose the appropriate vehicle.

·       Completing administrative procedures:

1.      Assisting customers in filling out necessary forms and completing requirements for car rentals.

2.      Ensuring that all paperwork and documentation are complete, including insurance, driver’s license, and credit cards.

·       Giving instructions about the car:

1.      Explaining the features of the rented car (controls, systems, fuel, etc.).

2.      Ensuring that customers know how to use the car correctly and safely.

·       Car Inspection:

1.      Inspecting the rented car with the customer to ensure its condition before and during delivery.

2.      Documenting any pre-existing damages on the car and ensuring the customer is not held liable for prior damages.

·       Managing Rental Schedule:

1.      Monitoring the reservation status and ensuring availability of cars at the specified time.

2.      Verifying pickup and return dates and providing customers with guidance regarding return times.

·       Collecting Payments:

1.      Processing payments from customers, including additional fees or specific insurances.

2.      Providing customers with receipts for financial transactions.

·       Providing Ongoing Support:

1.      Handling inquiries and complaints related to cars or service.

2.      Providing prompt and effective solutions to issues related to rented cars.

·       Compliance with Policies and Procedures:

1.      Ensuring compliance with all company policies regarding rentals, including traffic laws and safety regulations.

2.      Following routine procedures for delivering and receiving cars, and ensuring regular maintenance of vehicles.

·       Marketing and Special Offers:

1.      Promoting special offers and additional services to customers.

Job Title: Customer Receptionist and Problem Solver

Job Description:
Responsible for professionally receiving customers, providing them with necessary support, and effectively and swiftly addressing their inquiries and problems to ensure customer satisfaction and enhance the company's image.

Duties and Responsibilities:

• Welcoming customers in a friendly and professional manner.

• Responding to customer inquiries via phone, email, or in person.

• Identifying and understanding customer issues and working to resolve them quickly and effectively or forwarding to the relevant departments when necessary.

• Logging all customer complaints and feedback and continuously following up to resolve them.

• Providing accurate information about the company's products and services.

• Working to enhance customer experience and satisfaction by delivering excellent service.

• Collaborating with various teams within the company to ensure comprehensive solutions to problems.

• Preparing periodic reports on customer complaints and problem patterns to assist in improving processes.

Skills and Requirements:

• Excellent communication skills in both Arabic and English.

• Ability to handle work pressure and resolve issues quickly.

• Good listening skills and the ability to understand customer needs.

• Friendly and courteous personality when dealing with others.

• Proficiency in using computers and customer relationship management (CRM) software is a plus.

• Previous experience in customer service or reception is an additional advantage.

• Welcoming and assisting visitors
• Managing incoming calls and inquiries
• Providing information about the company and services
• Handling administrative tasks and documentation

• Diploma or higher in a relevant administrative field
• Proficiency in English
• Strong customer service skills
• Presentable with a professional demeanor
• Prior experience in a similar role is preferred

• Welcoming and assisting visitors
• Managing incoming calls and inquiries
• Providing information about the company and services
• Handling administrative tasks and documentation

• Diploma or higher in a relevant administrative field
• Proficiency in English
• Strong customer service skills
• Presentable with a professional demeanor
• Prior experience in a similar role is preferred