About the Role
Qiddiya is seeking an experienced Operations Worker Welfare Manager (DEL 3) to oversee worker welfare delivery across completed and occupied assets in Riyadh, Saudi Arabia. This role is responsible for ensuring safe, dignified, and compliant living conditions for employees and contractor workforces, maintaining consistent welfare standards and service quality across multiple sites. The position involves managing accommodation, catering, transport, hygiene, recreation, and wellbeing services, ensuring alignment with legal, client, and company requirements.
The role requires a proactive and self-directed individual capable of working independently across a dispersed portfolio. Collaboration with departments such as Operations, Facilities Management, HSE, HR, Security, and Transport, as well as service providers, is essential for preventing welfare issues, responding to grievances, investigating concerns, and implementing corrective actions. A strong site presence and the use of audits and KPIs for continuous improvement are key aspects of this position.
Key Responsibilities
- Own and maintain the Worker Welfare Management Plan for the city-wide portfolio of completed assets, ensuring consistent standards across sites and shifts during steady-state operations.
- Plan and execute routine multi-site welfare inspections and audits, covering accommodation, water quality, sanitation, pest control, housekeeping, security interfaces, transport, and recreational facilities, ensuring audit readiness and timely closure of findings.
- Manage welfare-related service providers and FM partners city-wide, including accommodation operations, cleaning, catering/retail, transport, security, laundry, and maintenance; define requirements, monitor SLAs/KPIs, lead performance reviews, and drive corrective and preventive actions.
- Support labor standards and site rules compliance through worker induction and periodic refreshers on welfare services, conduct expectations, and reporting channels, coordinating remediation with HR and contractor management.
- Operate grievance and escalation channels, including confidential routes, and support the interface with service requests/complaints relevant to welfare in occupied assets, ensuring timely triage, investigation, response, and close-out, while identifying trends and implementing preventative actions.
- Maintain city-wide welfare performance dashboards and reporting, including audit results, grievances, service quality, occupancy, inspections, non-conformances, and corrective actions; chair or participate in management reviews and provide client updates as required.
- Lead and develop the welfare team across a dispersed city footprint, setting clear roles, providing training, and ensuring effective coverage and escalation across sites.
- Ensure compliance with applicable legal, municipal, and client welfare requirements, maintaining records and evidence packs for inspections/audits, and coordinating with HSE, HR, and FM partners on related obligations and corrective actions.
- Plan welfare readiness for steady-state city operations and peak demand periods, including accommodation capacity and allocations, transport routing, service volumes, consumables, and contingency plans for various operational disruptions.
Qualifications and Requirements
- Bachelor's degree in Social Sciences, Public Health, Occupational Health & Safety, Facilities Management, Hospitality Management, or a related discipline.
- Demonstrated capability in multi-site auditing and close-out of corrective actions.
- Proven experience in vendor/SLA management.
- Experience in grievance handling and stakeholder engagement in occupied assets.
- Ability to use data to improve service quality and workforce wellbeing.
- Proactive, self-directed, and able to work independently across a dispersed portfolio, using initiative to identify issues early, drive improvements, and follow through to closure.
- A minimum of 8 years of experience in worker welfare, accommodation/camp operations, social compliance, facilities/property operations, or workforce services within large, multi-site (city-wide) operational environments is required.
Skills and Competencies
- Worker Welfare Management
- Auditing
- Service Provider Management
- Grievance Handling
- Stakeholder Engagement
- Data Analysis
- Team Leadership
- Compliance
- Facilities Management
- Occupational Health & Safety
- Hospitality Management
- Social Compliance
- Labour Standards
Additional Information
Training or certification in worker welfare, labor standards, social compliance, HSE, auditing, or facilities management is preferred. This includes qualifications such as social compliance auditor training, NEBOSH/IOSH, or ISO auditing.
Work Environment and Location
This full-time position is based in Riyadh, Saudi Arabia. The role requires a strong site presence across a dispersed city footprint.