Telephone Communication Clerk Jobs in Riyadh

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an opportunity for individuals with 0-1 years of experience to begin their career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally, contributing to the overall guest experience.

W Hotels' mission is to ignite passion and broaden the world, offering a place to experience life by opening doors and minds. The company is known for its proactive spirit and for subverting the concept of luxury worldwide. The culture emphasizes "Dreaming, to the point of dreaming" and service education to realize guests' passions. W Hotels is an ideal workplace for those who are creative, innovative, and forward-thinking.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests, including wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate/deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with technical issues to the provider's customer support line.
• Test communications equipment to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Required Skills

• Communication skills.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The position is part of the Rooms & Guest Services Operations category.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company fosters an environment where associates' unique backgrounds are valued and celebrated, recognizing that the blend of culture, talent, and experiences is its greatest strength. Marriott International is committed to non-discrimination on any protected basis, including disability and veteran status, or other bases protected by applicable law.

About the Role

W Hotels is seeking a dedicated Telephone Operator to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally, aligning with W Hotels' mission to "ignite curiosity, expand worlds" and encourage guests to live life to the fullest.

W Hotels is committed to fostering an environment that opens doors and minds, valuing new perspectives and experiences. The company's core philosophy, "Whatever/Whenever," guides the team in transforming guest passions into reality by offering services at any moment. Individuals with an original, innovative spirit and a forward-thinking mindset are invited to join the global team and develop professionally.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station efficiently.
• Process guest requests for wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate/deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with technical problems to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assisting individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.

Physical Demands

• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• High school diploma or *** equivalent.

Required Skills

• Telephone Operations
• Guest Service
• Communication
• Problem-Solving
• Customer Support

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values the unique backgrounds of its associates and fosters an environment where all are welcomed and provided with access to opportunity. Discrimination is not practiced on any protected basis, including disability, veteran status, or other legally protected grounds.

About the Company
Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai Company is ranked as the number one FMCG Brand in the MENA region and the market leader in all its categories across GCC, Egypt, and Jordan. Over five decades of sustainable growth, Almarai has consistently provided nutritious and healthy products to consumers of all ages, driven by its core principle: “Quality you can trust.” Almarai has expanded its product range to include, in addition to dairy products, juices and beverages, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands such as Almarai, L’usine, 7DAYS, ALYOUM, Nuralac, Farm’s Select, Ice Leaf, Almira, Seama, Oska, IVAL, Almara Pro, Premier Chef, Bakemart, and others.

The Opportunity
We are looking for a Public Relations Officer to enhance and build up customer relations, deal and liaise with local government officers & authorities as they affect the employees of Almarai in the region. This role is vital for providing excellent customer service by establishing and maintaining cordial & professional relationships with colleagues & local officials, and implementing comprehensive public relation awareness programs to internal and external customers.

Candidate Requirements:
• Bachelor’s degree in public relations, marketing, or any related field
• 1-2 years of experience in public relations or administration within a large organization
• Excellent communication skills, both verbal and written in English
• Strong communication & influencing skills, with a persuasive customer service focus
• A positive attitude and a team player mindset

If you meet the qualifications and are looking for a challenging opportunity in a dynamic industry, please apply now. We offer a competitive salary and benefits package for the right candidate. We look forward to welcoming you to our team.

About the Talent Network Opportunity

Publicis Groupe Middle East is establishing a Talent Network in Riyadh to connect with dynamic and driven individuals. This initiative is designed for professionals interested in contributing to a leading global communications group, recognized for its work in marketing, communication, and digital business transformation. The network aims to identify individuals with a strong drive, relevant skills, and a creative mindset who are prepared to make a significant impact and grow within the organization.

Role Context and Contribution

As part of the Talent Network, candidates will be considered for various roles within Publicis Groupe Middle East, aligned with their specific skills and experience. These positions typically involve contributing to projects focused on marketing, communication, and digital business transformation. Collaboration with diverse teams to achieve client objectives is a key aspect of the work undertaken by individuals within the network.

General Requirements and Candidate Profile

While specific requirements vary by role, candidates are encouraged to apply if they possess a strong drive and a creative mindset. Publicis Groupe values individuals eager to make an impact and develop their careers within a global organization. Applications are welcomed from candidates who may not meet every single criterion, as potential and passion are considered important factors.

Skills and Expertise

Candidates are encouraged to highlight any relevant skills that align with the marketing, communication, and digital business transformation sectors. This may include, but is not limited to, expertise in strategy, creativity, data analysis, technology, media planning, client management, and project execution. The specific skills sought will depend on the opportunities available within the network.

Company and Location Information

Publicis Groupe Middle East is part of Publicis Groupe, a global communications group founded in 1926. The company is a leader in marketing, communication, and digital business transformation, with a presence in over 100 countries and approximately 103,000 professionals. This Talent Network opportunity is based in Riyadh, Saudi Arabia. The work type is generally Full-time.

Growth and Culture

Publicis Groupe is committed to fostering growth and innovation within a dynamic and diverse culture. The organization supports continuous learning and development, offering opportunities to work on innovative projects. For more information about Publicis Groupe, please visit ********************

About the Role

PepsiCo is seeking an Employee Communications Senior Analyst to join its team in Riyadh, Saudi Arabia. This role is integral to developing and executing internal communication strategies that aim to enhance employee engagement, increase awareness of business priorities, and support organizational initiatives. The Senior Analyst will collaborate with HR, various functional teams, and regional communications stakeholders to deliver clear and impactful communications to a diverse employee base across multiple groups and markets.

PepsiCo is a global leader in beverages and convenient foods. The company's vision is to be the Global Leader by Winning with PepsiCo Positive (pep+), focusing on sustainability and human capital. PepsiCo is committed to fostering a diverse, collaborative, equitable, and inclusive workplace and is an equal opportunity employer. The company complies with global human rights policies and equality laws and is Mowaamah-GOLD certified in Saudi Arabia.

Key Responsibilities

• Support the execution of internal communication plans and campaigns aligned with business priorities and employee engagement goals.
• Draft and coordinate various internal communication materials, including announcements, leadership messages, newsletters, intranet content, FAQs, employee stories, and event communications.
• Assist with communication activities related to business updates, employee engagement initiatives, leadership visits, and organizational changes.
• Support the planning and execution of town halls, leadership sessions, employee events, and recognition activities, including agenda coordination, presentation support, employee engagement elements, and onsite logistics.
• Facilitate the cascade of regional and global communication initiatives through local communication channels.
• Help manage and update internal communication channels and tools such as emailers, digital screens, intranet platforms, SMS communications, and collaboration tools.
• Maintain communication calendars and support content planning, approvals, and stakeholder alignment processes.
• Support crisis and urgent communication coordination to ensure timely employee updates aligned with leadership guidance.
• Monitor communication effectiveness through surveys, engagement feedback, and analytics reporting.
• Partner closely with Corporate Communications, PR, Digital, HR, and other cross-functional teams to ensure aligned and integrated communications across the business.
• Support cross-functional projects and business initiatives requiring employee communication, stakeholder coordination, and internal engagement support.
• Support the delivery of internal communication and employee engagement initiatives across the business unit.
• Draft and coordinate employee communications in both English and Arabic where applicable.
• Support the local rollout of regional and global communication campaigns.
• Coordinate communication assets, approvals, timelines, and stakeholder reviews to ensure timely delivery.
• Maintain internal communication platforms and ensure content remains updated and relevant.
• Support employee storytelling initiatives that showcase PepsiCo culture, people, and business impact.
• Coordinate with agencies and vendors for communication materials and events as required.
• Partner with HR and functional teams to identify communication opportunities and gather relevant content.
• Support crisis communication coordination and employee messaging during urgent situations when required.
• Work collaboratively across communications functions to support integrated campaigns, leadership visibility, and key internal moments across the organization.

Qualifications and Requirements

• Bachelor's degree; a degree from the Faculty of Mass Communication is a plus.
• 6-7 years of relevant experience.
• Experience in Public Relations.
• Exposure to Events Management.
• Demonstrated strategic thinking and change management capabilities.
• Proven ability in the high-quality execution of communication plans.
• Excellent writing skills in both English and Arabic.
• Strong communication skills and the ability to create PowerPoint presentations and design layouts.
• Excellent communicator capable of interacting with a variety of stakeholders.
• Teamwork spirit and the ability to collaborate effectively.
• Strong time management and prioritization skills.
• Ability to assess customer needs, develop pragmatic low-cost solutions, and align diverse customers on master plans.
• Very strong skills in "setting the agenda" leadership imperative (Decision making, Innovating, Driving for Results) as well as in collaborating, influencing, and inspiring trust.
• Awareness of current trends and marketplace practices.
• Ability to build strong connections with different stakeholders.

Required Skills

• Internal Communication
• Employee Engagement
• Public Relations
• Events Management
• Strategic Thinking
• Change Management
• Communication Planning and Execution
• Writing (English and Arabic)
• Presentation Skills (PowerPoint)
• Design Layouts
• Interpersonal Communication
• Teamwork and Collaboration
• Time Management and Prioritization
• MS Word, Excel, and PowerPoint Proficiency
• Basic Design Skills
• Customer Needs Assessment
• Problem-Solving and Solution Development
• Decision Making
• Innovation
• Driving for Results
• Influencing
• Inspiring Trust
• Market Trend Awareness
• Stakeholder Management
• Content Planning and Management
• Crisis Communication
• Analytics Reporting
• Cross-functional Team Collaboration
• Employee Storytelling
• Vendor Management

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires fluent spoken and written English and Arabic proficiency.