Full-time Receptionist Jobs in Riyadh

We're looking for talented and dedicated professionals to join our team at a five-star hotel luxury spa

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Ensure an efficient reception experience, including check-in/out procedures.
• Maintain communication with the Front Office Manager and Reception Supervisors about guest feedback.
• Deliver a high level of customer service consistently.
• Participate in training and development initiatives.
• Demonstrate knowledge of hotel room categories, rates, and packages.
• Maximize room occupancy and use up-selling techniques to promote hotel services.
• Follow procedures for accepting various forms of payment.
• Comply with hotel security and health regulations.
• Assist other departments as needed.

• Previous experience in a customer-focused environment.
• Completion of a high school certificate or equivalent.
• Positive attitude and strong communication skills.
• Commitment to delivering exceptional customer service.
• Ability to work independently and collaboratively within a team.
• Competent level of IT proficiency.

• Experience in cash handling.

• Support the smooth running of the front office department, ensuring the highest level of guest journey experience.
• Work as part of a team to maximize guest satisfaction and comfort.
• Respond positively and timely to guest inquiries and resolve problems.
• Take responsibility for duties assigned, ensuring timely and professional execution.
• Collaborate effectively to control costs and inventory and meet performance levels.
• Adhere to all legislation and ensure best practices are documented for audits.

• Experience in front office beneficial but not essential.
• Hands-on approach with a can-do work style.
• Commitment to delivering exceptional guest service.
• Ability to find creative solutions while taking ownership of tasks.
• Personal integrity within an excellence-demanding environment.
• Experience with IT systems on various platforms.
• Strong communication skills.

• Greet and welcome guests as soon as they reach the premises.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls.
• Ensure the reception area is tidy and presentable with all necessary stationery and materials.
• Provide basic and accurate information in person and via phone/email.
• Receive, sort, and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Order front office supplies and keep inventory of stock.
• Organize and manage the bookings of the conference and meeting rooms.
• Perform other administrative tasks to support various internal departments.

• Education: High school Diploma.
• Experience: Proven work experience as a receptionist, front office representative, or similar role.

Job Title: Restaurant Receptionist

Restaurant Description:

We are a high-end Italian restaurant located in the heart of Sahara Mall, offering an authentic and distinguished dining experience for our guests. We feature a warm and elegant ambiance, and a rich menu with the most delicious traditional and modern Italian dishes, using the finest fresh ingredients. We always strive to provide exceptional service to our guests and create an unforgettable experience for them.

Purpose of the Job:

Warmly welcome guests and provide excellent customer service, manage restaurant reservations, guide guests to their tables, and ensure a pleasant dining experience for customers.

Main Responsibilities:

• Greet guests upon their arrival with a smile and a warm welcome.
• Receive table reservations via phone, online, or in person, organize and confirm them.
• Efficiently and swiftly guide guests to their designated tables.
• Provide information about the menu, special offers, and any other information that guests may need.
• Handle guests' complaints courteously and professionally, finding appropriate solutions.
• Manage the waiting list efficiently, accurately estimate wait times, and inform guests of updates.
• Keep the reception area clean, organized, and inviting.
• Collaborate with other team members (waiters, chefs, etc.) to ensure smooth and effective service.
• Answer phone calls professionally and provide the requested information.
• Bid farewell to guests upon their departure, ensuring their satisfaction with their experience.

Required Qualifications and Skills:

• Excellent communication skills in Arabic, and proficiency in English, both spoken and written.
• Excellent customer service skills.
• Ability to work under pressure and in a fast-paced environment.
• Good organizational and time management skills.
• Ability to use basic computer programs.
• Previous experience in the hospitality field is preferred.
• Ability to work in different shifts.

Personal Attributes:

• Politeness and friendliness.
• Ability to handle various types of customers.
• Patience and calmness.
• Attention to detail.
• Ability to work as part of a team.

• Experience of no less than two years
• Proficiency in English
• Proficiency in using computers
• Previous experience using the patient information system CARE WARE is preferred

Job Title: Receptionist and Appointment Scheduler - Beauty Clinic
Duties and Responsibilities:
• Welcoming with courtesy and professionalism and providing an outstanding experience.
• Responding to inquiries related to the clinic's services, scheduling, and managing appointments efficiently.
• Coordinating appointment schedules and ensuring they are organized in line with the doctors' and specialists' times.
• Accurately recording client information and maintaining the confidentiality of information.
• Providing basic information about beauty services and promotions.
• Following up on clients' appointments and communicating with them to confirm reservations or reschedule when necessary.
• Working on electronic booking programs or medical records used in the clinic.
Requirements:

• At least one year of experience in clinic reception, preferably in beauty clinics.
• A neat and professional appearance with excellent communication skills.
• The ability to deal politely and provide premium service.
• Proficiency in using computers and appointment management software.
• An intermediate level of English (spoken and written).
• The ability to work under pressure and efficiently prioritize tasks.

• Riyadh
• Khobar
• Buraidah
• Taif
• Khamis Mushait
• Jeddah