Full-time Receptionist Jobs in Riyadh

Job Title: Luxury Cafe Hostess / Receptionist / Host

Location: Laysen Valley, Riyadh, Saudi Arabia

Starting Salary: SAR 4200 to SAR 5000 (Full package / Live Out)

Company Profile: Visit **************************

Job Summary: We are seeking a highly presentable and professional receptionist/hostess to join our team at Noir Cafe, a high-end cafe in Laysen Valley. The ideal candidate will possess excellent communication skills in both Arabic and English, while providing a warm welcome to create an exceptional first impression for our guests.

Key Responsibilities:

• Greet guests warmly upon arrival, offering a personalized and hospitable welcome.
• Manage reservations efficiently, handle seating arrangements, and provide accurate menu details and wait-time estimates.
• Answer incoming calls professionally, take detailed messages, and direct inquiries appropriately.
• Maintain an organized and tidy reception area.
• Collaborate with the waitstaff to ensure a seamless dining experience and efficient table turnover.
• Assist with special events and occasional administrative tasks, as needed.

Qualifications:

• Can comfortably wear western business attire
• Strong communication skills in both English and Arabic
• Warm, friendly, and highly presentable demeanor.
• Exceptional interpersonal and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Demonstrated professionalism and reliability.
• Experience in a hospitality or customer-facing role is preferred.

• Patient Reception and Check-In: Greet patients and visitors courteously, verify patient details, and ensure a smooth check-in experience.
• Appointment Scheduling: Schedule and confirm appointments, manage the appointment calendar, and communicate any changes to patients.
• Patient Inquiries and Communication: Handle incoming calls, respond to inquiries, and provide necessary information about services and procedures.
• Record Management: Maintain accurate patient records and ensure confidentiality and security of information.
• Billing and Payments: Collect payments, assist with billing inquiries, and maintain accurate financial records.
• Administrative Support: Assist with clerical tasks, maintain a clean reception area, and support staff with various projects.
• Quality and Compliance: Adhere to healthcare regulations and participate in quality improvement initiatives.

• A relevant educational degree; qualifications in healthcare administration or customer service are a plus.
• 12 years of experience as a receptionist in a healthcare setting.
• Strong communication, organizational skills, and proficiency in office software.
• Experience with patient management systems and healthcare billing processes.

• Work is performed primarily at the reception desk within the clinic.
• This is a full-time position with varying shifts, including weekends and holidays.

Responsibilities:

Greeting Clients:Welcome clients warmly as they arrive at the salon.

Appointment Scheduling:
Manage bookings via phone, online platforms, or in-person, ensuring optimal scheduling for lash and nail technicians.

-Client Check-in and Check-out: Handle the check-in process, confirm appointments, and process payments efficiently.

-Customer Service:
Address client inquiries, provide information about services, pricing, and products, and resolve any issues or complaints.

- Salon Maintenance:
Keep the reception area tidy and organized, manage retail product displays, and assist with inventory tracking.

-Record Keeping:
Maintain accurate client records, including contact information, service history, and preferences.

-Communication:
Coordinate between clients and technicians, relay messages, and update staff on schedule changes.

-Sales Support:
Promote retail products and upsell services when appropriate.

Skills:
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Proficiency with scheduling software and point-of-sale (POS) systems.
- Basic knowledge of lash and nail services to answer client questions confidently.
- Professional and friendly demeanor.
- Ability to handle payments and cash register operations accurately.

Qualifications:
- Previous experience in a salon or customer service role is preferred.
- Familiarity with booking and POS software (*, Vagaro, Booker, Square).
- High school diploma or equivalent.
- Basic understanding of beauty industry terminology is a plus

• Maintain comprehensive knowledge of hotel services, features, and operations.
• Perform front office duties across morning, evening, and night shifts.
• Ensure a seamless check-in and check-out experience for guests.
• Handle guest requests professionally and timely, creating memorable relationships.
• Assist guests with hotel orientation and information pertaining to their stay.
• Balance the cash bank assigned and manage cash transactions.
• Collaborate with team members to enhance guest satisfaction and experience.
• Maintain cleanliness and organization of the front desk area.

• Greet and assist visitors and clients, determining their needs and directing them accordingly.
• Provide information to visitors and notify relevant personnel about appointments.
• Manage the incoming and outgoing calls, responding to inquiries or routing calls to the appropriate personnel.
• Prepare the meeting rooms for daily executive meetings and share the agenda with involved individuals.
• Archive important documents for easy access when needed.
• Support scheduling and organizing appointments.
• Prepare periodic reports or special reports as required.
• Provide necessary support during the absence of the Executive Office Manager.
• Adhere to procedural guidelines and policies in executing all responsibilities.
• Book and organize meeting rooms efficiently while considering scheduling and resource organization.
• Perform any additional tasks assigned by the direct supervisor to ensure smooth workflow.

• Diploma in Administration or a related field, or a high school diploma.
• A minimum of 2 years of experience in the same field.
• Proficiency in English.
• Strong computer skills and familiarity with office equipment.
• Excellent interpersonal skills with a professional appearance.
• Strong written and verbal communication skills.
• Commitment to official working hours due to the sensitive nature of the position.

• Reduction in client complaints.
• Availability of information and printed materials.
• Response time to visitor inquiries.
• Satisfaction rate and compliance with entry and exit standards.
• Efficiency in executing assignments.

• Welcoming visitors and clients, identifying their needs, and directing them to the relevant department.
• Answering phone calls and responding to inquiries or redirecting them to the appropriate person.
• Making internal calls to obtain necessary information.
• Scheduling appointments.
• Maintaining records of visitors and clients.
• Adhering to procedural guidelines and policies.
• Inputting and storing information accurately.

• Proficiency in Microsoft Office.
• Fluent in English.
• Attention to detail.
• Information-seeking skills.
• Self-awareness and customer service skills.
• Ability to manage visit schedules.

• Greet and welcome visitors in a professional and courteous manner.
• Answer, screen, and forward incoming phone calls.
• Maintain the reception and common areas in a clean, organized condition.
• Receive, sort, and distribute mail and deliveries.
• Manage calendars, schedule meetings, and assist with meeting room setups.
• Maintain office security by enforcing safety procedures and issuing visitor access passes.
• Provide administrative support, including data entry, filing, and document handling.
• Coordinate with various departments to support routine business functions.
• Monitor and manage office supply stock and place orders as needed.
• Address basic inquiries and guide visitors to appropriate personnel or departments.

• High school diploma (Bachelor’s degree preferred).
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Strong communication skills, both written and verbal.
• Excellent organizational and multitasking abilities.
• Presentable and professional demeanor.
• Ability to handle front-desk operations with discretion and professionalism.
• Strong customer service orientation.
• Ability to prioritize tasks and remain calm under pressure.
• Fluent in both English and Arabic.

• Greet and assist guests throughout the booking process with personalized service.
• Register guests and guide them through digital check-in/check-out procedures for a seamless experience.
• Enhance the guest experience by providing VIP treatments, guest gifts, and personalized touches.
• Address and resolve guest issues in a positive and timely manner.
• Support the guest experience and Reservations team with on-ground assistance while maintaining a positive company culture.
• Prepare training manuals and SOPs for the team.
• Foster relationships with building staff, vendors, and cross-functional teams.

• High school diploma or equivalent, with further education in hospitality or customer service preferred.
• Proven customer service experience in a similar role.
• Excellent communication skills, both written and verbal, in English and Arabic.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic computer skills, including proficiency with Microsoft Office and property management systems.

Key Responsibilities:

•Supervising daily reception operations and team performance.

•Ensuring excellent customer service and an exceptional client experience.

•Managing bookings and following up with clients.

•Monitoring reviews and handling online platforms.

•Continuous coordination with management and specialists.

•Maintaining cleanliness and appearance of the reception area.

•Preparing daily reports on performance and sales.

Requirements:

•Proven experience in customer service or reception.

•Excellent communication and organizational skills.

•Ability to lead and solve problems.

•Proficiency in English 

•Experience in the beauty or hospitality sector is an added advantage.