About the Role
Liebherr Group is seeking a Spare Parts Coordinator to join their team in Riyadh, Saudi Arabia. This role is responsible for acting as the primary liaison between customers, internal departments, and Liebherr factories to ensure the efficient identification, ordering, and fulfillment of spare parts. The Spare Parts Coordinator plays a key role in maintaining customer satisfaction through accurate parts selection, timely processing, and end-to-end order monitoring. This position requires a proactive approach to supporting warehouse operations, maintaining high inventory accuracy, and ensuring compliance with company policies and local regulations. This opportunity is exclusively open to Saudi nationals.
Key Responsibilities
- Serve as the primary customer-focused point of contact for all spare parts inquiries, quotations, and order status updates.
- Accurately identify required spare parts by utilizing OEM catalogues, serial numbers, and approved internal systems.
- Verify the availability and estimated lead times for spare parts, both locally and globally.
- Create and meticulously maintain sales and purchase orders within the company's ERP system.
- Receive incoming spare parts and accurately perform the goods receipt process in the ERP system.
- Thoroughly verify all received items against the corresponding purchase orders and delivery documentation.
- Execute picking, packing, shipment preparation, and confirm the successful delivery of parts.
- Maintain optimal bin/location management and ensure high standards of warehouse organization, adhering to 5S principles.
- Provide clear coordination and guidance to warehouse assistants on their daily tasks and priorities.
- Manage the processes for returns, back deliveries, and damaged parts efficiently.
- Prepare all necessary customer documentation, including invoices and delivery notes.
- Coordinate effectively with logistics partners and transporters to guarantee timely deliveries.
- Maintain comprehensive documentation and records for all spare parts transactions.
- Support inventory planning initiatives and contribute to space optimization within the warehouse.
- Conduct regular stock counts and investigate any identified discrepancies.
- Handle customer complaints professionally and coordinate the necessary resolutions.
- Liaise with local authorities to ensure full compliance of warehouse operations.
Qualifications and Requirements
- Strong knowledge of spare parts identification, particularly for heavy equipment.
- Good understanding of warehouse operations and inventory control principles.
- Proficiency in using ERP systems and Microsoft Office Suite.
- Excellent organizational and coordination skills.
- Strong communication and customer service skills.
- High attention to detail and a commitment to accuracy.
- Effective problem-solving and decision-making abilities.
- Demonstrated responsibility and a proactive approach to tasks.
- Ability to work effectively as part of a team and interact with employees at all levels.
- Flexibility to adapt to changing priorities and assist with various duties to achieve company goals.
- Capacity to handle multiple tasks simultaneously and perform effectively under pressure.
- Experience: 0-1 year.
Required Skills
- Spare Parts Identification
- Heavy Equipment Knowledge
- Warehouse Operations
- Inventory Control
- ERP Systems Proficiency
- MS Office Suite
- Organizational Skills
- Coordination Skills
- Communication Skills
- Customer Service Skills
- Attention to Detail
- Accuracy
- Problem-solving Skills
- Decision-making Skills
- Responsibility
- Teamwork
- Flexibility
- Ability to handle multiple tasks
- Ability to work under pressure
Work Environment and Location
This is a full-time position based in Riyadh, Saudi Arabia. Saudi Liebherr Company Ltd. is responsible for selling and servicing Liebherr's construction machines, mobile and crawler cranes, and mobile harbour cranes throughout Saudi Arabia.
Additional Information
This role is exclusively for Saudi Nationals. For inquiries, please contact Jamal Nahas at j@**********************.
