Customer complaints clerk Jobs in Saudi Arabia

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

Join Our Team as a Senior Compliance Officer!
We are looking for a dedicated Senior Compliance Officer to join one of our renowned client's teams in Jeddah. If you have a keen eye for regulatory compliance, governance, and corporate policies, this role is for you!

Key Responsibilities:

• Ensure proper execution of directors’ appointments in collaboration with the governance department, in line with CMA regulations, Saudi Corporate Companies Law, and Articles of Association.
• Develop and implement company policies and compliance regulations.
• Oversee business operations, ensuring adherence to policies, investments, and procedures.
• Monitor and enforce control systems to prevent violations of legal rules and internal policies.
• Conduct periodic audits to ensure compliance with legal and regulatory frameworks.
• Collaborate with Corporate Counsel, HR, and Audit departments for regulatory enforcement.
• Stay updated on regulatory developments and evolving compliance best practices.
• Prepare compliance reports for executive management and external regulatory bodies.
• Maintain accurate compliance records while adhering to all organizational policies.

Requirements:

• Bachelor’s degree in Law or a relevant field from an accredited university.
• Strong experience dealing with MOC (Ministry of Commerce) and MOL (Ministry of Labor).
• Proven expertise in drafting, reviewing, and editing agreements and contracts.
• General awareness of quality and environmental aspects.

Location: Jeddah, Saudi Arabia

About the Role: As a Customer Support Specialist at Beckman Coulter Diagnostics, you will play a crucial role in managing the order cycle from receipt to delivery, ensuring exceptional service to our clients.

Key Responsibilities:

• Process purchase orders received from NUPCO, CPs, and direct customers.
• Manage end-to-end order management, including system booking and liaising with warehouse.
• Coordinate with planners for stock orders and ensure timely availability.
• Prepare shipping documents as per customer requirements, including export licenses and declarations.
• Analyze Letters of Credit, and prepare documentation in compliance.
• Drive daily management tools by reviewing backlog and revenue recognition files.
• Manage customer inquiries regarding pricing, stock availability, and order status.
• Prepare tender requirements and project quotations.
• Review existing operations procedures for improvement.
• Support commercial forecast accuracy by providing estimates.

Essential Requirements:

• Minimum 3 years’ experience in a Customer service/logistics role.
• Proficient in using Oracle or similar ERP and Microsoft Office Suite.
• Fluent in English and Arabic (written and spoken).
• Knowledge of supply chain and export terminology.

Company Overview: Beckman Coulter Diagnostics is a global leader in advanced diagnostics with a mission to enhance healthcare through innovative diagnostic solutions. As part of Danaher, we strive to reimagine healthcare and improve patient health. Join us and be a part of our committed team dedicated to making impactful contributions to healthcare.

About the Role: As a Customer Support Specialist at Beckman Coulter Diagnostics, you will play a crucial role in managing the order cycle from receipt to delivery, ensuring exceptional service to our clients.

Key Responsibilities:

• Process purchase orders received from NUPCO, CPs, and direct customers.
• Manage end-to-end order management, including system booking and liaising with warehouse.
• Coordinate with planners for stock orders and ensure timely availability.
• Prepare shipping documents as per customer requirements, including export licenses and declarations.
• Analyze Letters of Credit, and prepare documentation in compliance.
• Drive daily management tools by reviewing backlog and revenue recognition files.
• Manage customer inquiries regarding pricing, stock availability, and order status.
• Prepare tender requirements and project quotations.
• Review existing operations procedures for improvement.
• Support commercial forecast accuracy by providing estimates.

Essential Requirements:

• Minimum 3 years’ experience in a Customer service/logistics role.
• Proficient in using Oracle or similar ERP and Microsoft Office Suite.
• Fluent in English and Arabic (written and spoken).
• Knowledge of supply chain and export terminology.

Company Overview: Beckman Coulter Diagnostics is a global leader in advanced diagnostics with a mission to enhance healthcare through innovative diagnostic solutions. As part of Danaher, we strive to reimagine healthcare and improve patient health. Join us and be a part of our committed team dedicated to making impactful contributions to healthcare.

Join the itruck Company as a Customer Service Representative!
We are looking for a dedicated Customer Service Representative to join our team in Yanbu. This full-time, on-site role is essential for fostering positive customer interactions and enhancing overall satisfaction.

Key Responsibilities:

• Manage daily customer interactions and provide exceptional support.
• Respond to inquiries and resolve issues promptly.
• Build and maintain strong relationships with clients to ensure a positive experience.

Qualifications:

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 03 years of experience in customer service and support, with a strong focus on customer satisfaction.
• Proven track record in enhancing customer experience and leading service teams.
• Excellent communication and interpersonal skills.
• Strong conflict resolution and problem-solving abilities.
• Attention to detail is essential.
• Prior experience in similar roles is preferred.

About the Role: As a Customer Support Specialist at Beckman Coulter Diagnostics, you will play a crucial role in managing the order cycle from receipt to delivery, ensuring exceptional service to our clients.

Key Responsibilities:

• Process purchase orders received from NUPCO, CPs, and direct customers.
• Manage end-to-end order management, including system booking and liaising with warehouse.
• Coordinate with planners for stock orders and ensure timely availability.
• Prepare shipping documents as per customer requirements, including export licenses and declarations.
• Analyze Letters of Credit, and prepare documentation in compliance.
• Drive daily management tools by reviewing backlog and revenue recognition files.
• Manage customer inquiries regarding pricing, stock availability, and order status.
• Prepare tender requirements and project quotations.
• Review existing operations procedures for improvement.
• Support commercial forecast accuracy by providing estimates.

Essential Requirements:

• Minimum 3 years’ experience in a Customer service/logistics role.
• Proficient in using Oracle or similar ERP and Microsoft Office Suite.
• Fluent in English and Arabic (written and spoken).
• Knowledge of supply chain and export terminology.

Company Overview: Beckman Coulter Diagnostics is a global leader in advanced diagnostics with a mission to enhance healthcare through innovative diagnostic solutions. As part of Danaher, we strive to reimagine healthcare and improve patient health. Join us and be a part of our committed team dedicated to making impactful contributions to healthcare.

About the Role: As a Customer Support Specialist at Beckman Coulter Diagnostics, you will play a crucial role in managing the order cycle from receipt to delivery, ensuring exceptional service to our clients.

Key Responsibilities:

• Process purchase orders received from NUPCO, CPs, and direct customers.
• Manage end-to-end order management, including system booking and liaising with warehouse.
• Coordinate with planners for stock orders and ensure timely availability.
• Prepare shipping documents as per customer requirements, including export licenses and declarations.
• Analyze Letters of Credit, and prepare documentation in compliance.
• Drive daily management tools by reviewing backlog and revenue recognition files.
• Manage customer inquiries regarding pricing, stock availability, and order status.
• Prepare tender requirements and project quotations.
• Review existing operations procedures for improvement.
• Support commercial forecast accuracy by providing estimates.

Essential Requirements:

• Minimum 3 years’ experience in a Customer service/logistics role.
• Proficient in using Oracle or similar ERP and Microsoft Office Suite.
• Fluent in English and Arabic (written and spoken).
• Knowledge of supply chain and export terminology.

Company Overview: Beckman Coulter Diagnostics is a global leader in advanced diagnostics with a mission to enhance healthcare through innovative diagnostic solutions. As part of Danaher, we strive to reimagine healthcare and improve patient health. Join us and be a part of our committed team dedicated to making impactful contributions to healthcare.

Join the itruck Company as a Customer Service Representative!
We are looking for a dedicated Customer Service Representative to join our team in Yanbu. This full-time, on-site role is essential for fostering positive customer interactions and enhancing overall satisfaction.

Key Responsibilities:

• Manage daily customer interactions and provide exceptional support.
• Respond to inquiries and resolve issues promptly.
• Build and maintain strong relationships with clients to ensure a positive experience.

Qualifications:

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 03 years of experience in customer service and support, with a strong focus on customer satisfaction.
• Proven track record in enhancing customer experience and leading service teams.
• Excellent communication and interpersonal skills.
• Strong conflict resolution and problem-solving abilities.
• Attention to detail is essential.
• Prior experience in similar roles is preferred.

Join Our Team as a Customer Service Agent
We are seeking a dedicated customer service agent to enhance our customer interactions and provide exceptional service. In this role, you will be the key point of contact for our customers, ensuring they receive accurate information and resolving their inquiries effectively.

Key Responsibilities:

• Respond to customer inquiries through phone, email, or chat in a timely and professional manner.
• Provide information about our products and services, including pricing and availability.
• Effectively resolve customer complaints and issues.
• Process orders, returns, and exchanges according to company policies.
• Maintain accurate records of customer interactions and transactions.
• Assist with sales inquiries and process payments.

Candidate Requirements:

• Proven experience in customer service or retail.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving abilities and attention to detail.
• Familiarity with CRM systems is a plus.
• High school diploma or equivalent; a degree in Business Administration is preferred.

Skills Needed:

• Excellent communication skills.
• Strong problem-solving abilities.
• Attention to detail.
• Ability to multitask and prioritize.
• Proficiency in customer service software.
• Conflict resolution skills.
• Patience and empathy.
• Time management skills.
• Ability to work well under pressure.
• Adaptability to handle various inquiries.

About the role:
We're searching for a candidate to be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their satisfaction. Your role is crucial in maintaining positive relationships with the clients and enhancing the overall customer experience.

Responsibilities:

• Manage all activities at the branch related to servicing customers and arranging the vehicles.
• Oversee the preparation of returned vehicles.
• Ensure that all customer transactions are executed in line with corporate guidelines and any customer issues are addressed appropriately and promptly.
• Assist the Branch Manager in planning and implementing staffing schedules based on business demands and transaction levels.
• Perform other responsibilities and tasks as directed by the Regional Manager to meet department objectives.
• Coordinate with operation staff and manage to provide support.
• Provide reports to the management and log all records.

Qualifications:

• Diploma or equivalent degree.
• 12 years of experience in customer service, car rental field is preferred.
• Proficient in using Microsoft programs.
• Excellent interpersonal and verbal communication skills.

About the role:
We're searching for a candidate to be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their satisfaction. Your role is crucial in maintaining positive relationships with the clients and enhancing the overall customer experience.

Responsibilities:

• Manage all activities at the branch related to servicing customers and arranging the vehicles.
• Oversee the preparation of returned vehicles.
• Ensure that all customer transactions are executed in line with corporate guidelines and any customer issues are addressed appropriately and promptly.
• Assist the Branch Manager in planning and implementing staffing schedules based on business demands and transaction levels.
• Perform other responsibilities and tasks as directed by the Regional Manager to meet department objectives.
• Coordinate with operation staff and manage to provide support.
• Provide reports to the management and log all records.

Qualifications:

• Diploma or equivalent degree.
• 12 years of experience in customer service, car rental field is preferred.
• Proficient in using Microsoft programs.
• Excellent interpersonal and verbal communication skills.

About the role:
We're searching for a candidate to be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their satisfaction. Your role is crucial in maintaining positive relationships with the clients and enhancing the overall customer experience.

Responsibilities:

• Manage all activities at the branch related to servicing customers and arranging the vehicles.
• Oversee the preparation of returned vehicles.
• Ensure that all customer transactions are executed in line with corporate guidelines and any customer issues are addressed appropriately and promptly.
• Assist the Branch Manager in planning and implementing staffing schedules based on business demands and transaction levels.
• Perform other responsibilities and tasks as directed by the Regional Manager to meet department objectives.
• Coordinate with operation staff and manage to provide support.
• Provide reports to the management and log all records.

Qualifications:

• Diploma or equivalent degree.
• 12 years of experience in customer service, car rental field is preferred.
• Proficient in using Microsoft programs.
• Excellent interpersonal and verbal communication skills.

Join inDrive as a Customer Support Specialist!
inDrive is an international ride-hailing service and a dynamic unicorn company actively making a positive global impact since 2013. We invite you to be part of our innovative team that changes lives for the better.

Role Overview:
We are looking for a Customer Support Specialist located in Jeddah, who will provide exceptional support to our customers, helping us maintain our high standards of service delivery.

Key Responsibilities:

• Provide timely and effective assistance to customers via phone, email, and live chat.
• Resolve customer inquiries, complaints, and issues with professionalism and care.
• Document customer interactions and maintain accurate records.
• Collaborate with other teams to ensure customer satisfaction and improve processes.
• Stay updated on company products, services, and promotions to offer knowledgeable support.
• Escalate complex issues to the appropriate department when necessary.

What We Expect From You:

• Arabic language speaker mandatory.
• English language speaker (minimum B1).
• Good verbal communication & multitasking skills.
• Ability to work in a team while being grammatically correct in written and verbal communications.
• Stress resistance and a strong customer focus.
• Responsibility and computer literacy.

Working Terms:

• Hybrid work schedule.
• Unlimited opportunities for professional and career growth with regular training.
• Initial training and a probation period of up to 3 months.

Join us and contribute to a rapidly growing tech company where your efforts will help improve customer experiences. Your application will be considered within 14 calendar days.

Join inDrive as a Customer Support Specialist!
inDrive is an international ride-hailing service and a dynamic unicorn company actively making a positive global impact since 2013. We invite you to be part of our innovative team that changes lives for the better.

Role Overview:
We are looking for a Customer Support Specialist located in Jeddah, who will provide exceptional support to our customers, helping us maintain our high standards of service delivery.

Key Responsibilities:

• Provide timely and effective assistance to customers via phone, email, and live chat.
• Resolve customer inquiries, complaints, and issues with professionalism and care.
• Document customer interactions and maintain accurate records.
• Collaborate with other teams to ensure customer satisfaction and improve processes.
• Stay updated on company products, services, and promotions to offer knowledgeable support.
• Escalate complex issues to the appropriate department when necessary.

What We Expect From You:

• Arabic language speaker mandatory.
• English language speaker (minimum B1).
• Good verbal communication & multitasking skills.
• Ability to work in a team while being grammatically correct in written and verbal communications.
• Stress resistance and a strong customer focus.
• Responsibility and computer literacy.

Working Terms:

• Hybrid work schedule.
• Unlimited opportunities for professional and career growth with regular training.
• Initial training and a probation period of up to 3 months.

Join us and contribute to a rapidly growing tech company where your efforts will help improve customer experiences. Your application will be considered within 14 calendar days.

Join United Motors Group as a Service Receptionist!
Welcome to the United Motors Group (UMG), a trusted player in the automotive industry since 1986. We are seeking a dedicated Service Receptionist who will be the first point of contact for our valued customers at the service reception.

Job Responsibilities:

• Greet workshop customers and determine the nature of their visit.
• Direct customers to the correct department and introduce them to a service advisor.
• Answer incoming phone calls and direct them appropriately or take messages.
• Obtain basic demographic information and enter it into the prospect tracking system.
• Communicate professionally and efficiently with callers and visitors.
• Assist service customers during peak hours and handle clerical duties as needed.

Qualifications:

• High School Diploma.
• Minimum of 6 months of experience in a similar role.
• Excellent verbal and written communication skills in English and Arabic.
• Proficient in MS-Office, especially Advanced Excel.
• Strong interpersonal skills and knowledge of various service jobs.

Join us and be part of a team that values excellence and customer satisfaction!

Join Tamara as a Customer Support Associate!
At Tamara, we are the leading fintech platform in Saudi Arabia and the wider GCC region, dedicated to making dreams come true through our customer-centric financial super-app. We serve millions of users and partner with renowned brands like SHEIN, Jarir, noon, and Amazon.

Your Role:
As a Customer Support Associate, your mission will be to provide exceptional customer service by addressing queries through our website and live chat. You will leverage your strong communication skills to effectively solve customer issues, create unique experiences, and support our goal of revolutionizing shopping, paying, and banking for millions.

Key Responsibilities:

• Answer inbound calls, emails, and live chats efficiently.
• Identify customer questions and concerns while providing accurate solutions.
• Review customer accounts and transactions to resolve issues.
• Explain services in detail and ensure customer satisfaction.
• Understand and strive to meet support metrics while effectively following communication scripts.

Your Expertise:

• University graduates.
• Previous customer service experience is a plus.
• Native Arabic speaker with fluency in English (B1 profile).
• Strong verbal and written communication skills.
• Ability to handle customer issues and solve problems quickly.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply!