Full-time Executive Secretary Jobs in Saudi Arabia

About the Role

W Hotels is seeking an Assistant Manager, Sales I to join its team in Riyadh, Saudi Arabia. This management position is responsible for driving sales efforts and cultivating long-term customer relationships. The role involves assisting in the management of daily sales activities, ensuring efficient business operations for optimal service delivery, and achieving individual sales targets.

This full-time position is located in the Financial District of Riyadh and offers an opportunity to contribute to a globally recognized luxury hotel brand. The role requires identifying new business prospects, understanding market dynamics, and delivering exceptional customer service to a varied clientele.

Key Responsibilities

• Assist in soliciting and managing sales opportunities to increase revenue.
• Ensure timely and proper turnover of all business to facilitate seamless service delivery.
• Support the leadership of daily sales activities with a focus on building enduring customer relationships.
• Collaborate with off-property sales channels to ensure coordinated sales efforts.
• Build and strengthen relationships with existing and new customers through proactive engagement, including sales calls, client entertainment, FAM trips, and trade shows.
• Develop relationships within the local community to expand the customer base and identify new sales opportunities.
• Assist in managing and developing relationships with key internal and external stakeholders.
• Provide accurate, complete, and effective turnover of business to the Event Management team.
• Participate in sales calls with the sales team to secure new business and bookings.
• Support the operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
• Identify new business opportunities to achieve personal and location revenue goals.
• Analyze the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand, to effectively position W Hotels.
• Assist in closing the most advantageous opportunities for the location based on current market conditions and specific needs.
• Gain a deep understanding of the location's primary target customers and their service expectations, offering tailored business solutions.
• Support the company's service and relationship strategy to drive customer loyalty through excellent service experiences.
• Service existing customers to increase their share of business with the hotel.
• Execute and uphold the company's customer service standards consistently.
• Provide exceptional customer service in line with the company's daily service basics.
• Set a positive example for guest relations and interactions.
• Interact with guests to gather feedback on product quality and service levels.

Qualifications and Requirements

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, coupled with 2 years of experience in sales and marketing or a related professional area.
• Alternatively, a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major with no prior work experience required.

Required Skills

• Sales
• Marketing
• Customer Relationship Management
• Business Development
• Communication
• Leadership

Work Environment and Details

This is a full-time, management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to a diverse and inclusive workplace. The company celebrates the unique backgrounds of its associates and fosters an environment where everyone feels valued and has access to opportunity. It is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

Deutsche Bank's Private Bank is seeking a Client Service Executive, Assistant Vice President (AVP) to join its Middle East operations in Riyadh, Saudi Arabia. This role is integral to the Wealth Management business, which offers comprehensive advice and a broad range of traditional and alternative investment solutions to high-net-worth individuals, entrepreneurs, family offices, and foundations. The division aims to create lasting value for clients through bespoke solutions, including multi-generational wealth planning, risk-managed asset management, loans, and deposits, leveraging a global network and close collaboration with the Corporate Bank and Investment Bank. As a growth business for Deutsche Bank, the Private Bank contributes to a more balanced and stable business model for the bank.

In this position, you will provide fundamental support to the Team Head and Relationship Managers (RM) and Investment Managers (IM), assisting in day-to-day business activities, client servicing, and operational support. You will serve as the primary point of contact for RMs and clients regarding operational requests, liaising with key onshore and offshore stakeholders. Your role will be crucial in ensuring the timely action on requests and efficient issue resolution to meet client and RM requirements.

Key Responsibilities

• Provide fundamental support to the Team Head, Relationship Managers (RM), and Investment Managers (IM) in all aspects of client servicing and operational support.
• Act as the primary point of contact for RMs and clients for all operational requests, liaising with key stakeholders including Cross Border, Client Lifecycle Management (CLM), and Business Management.
• Ensure timely action on requests and effective issue resolution to meet client and RM requirements.
• Handle and respond to RM requests and client queries related to account documentation, account balances, account maintenance, statement information, and general product or service information.
• Attend client meetings alongside the RM when required to provide support and address client needs.
• Assist RMs in the new account opening process, including the preparation of comprehensive account opening packs for submission to the CLM team after client signature.
• Review and prepare client-signed quality packs, including Booking Centre documents, for submission to the local CLM team for new account openings.
• Liaise with CLM, Anti-Financial Crime (AFC), Operations Business Support (OBS), and KYC Review teams to follow up on or provide additional information and documentation as requested.
• Promptly follow up on any deficiencies in Booking Centre or regulatory documents to assist RMs in achieving their Key Risk Indicators (KRIs).
• Ensure all operational tasks related to client accounts are completed in a timely manner to maintain satisfactory service levels.
• Provide timely assistance in inputting call reports (provided by the RM) and ensure proper record retention of call reports in Group shared folders, maintaining confidentiality.
• Stay current and thorough on operational processes, services, and the firm’s systems and applications.
• Develop a strong understanding of the governing regulatory framework and uphold relevant policies and procedures to mitigate risks and protect the Bank.
• Support RMs in performing client after-sales tasks and coordinate marketing event invitations and approvals.
• Manage the daily mailing of documentation to the relevant booking centers where applicable.
• Foster strong working relationships across coverage, product, and infrastructure divisions.
• Participate in all Asset Management (AM) group projects and meetings, and handle any regulatory or non-regulatory projects within stipulated deadlines.
• Liaise with IT to arrange video conference meetings and calls.
• Provide back-up support for other team members in their absence to ensure business continuity.

Qualifications and Requirements

• Bachelor's degree or equivalent qualification. A Master's degree is considered a plus.
• Minimum of 5 years of experience in wealth management, either in an assistant role or a sales support capacity.
• Ability to manage time effectively and multitask in a fast-paced environment.
• Strong inter-personal, communication, and consulting skills.
• Excellent teamwork skills and the ability to collaborate effectively within virtual global teams and a matrix organization.
• A client-centric approach to all tasks and interactions.

Required Skills

• Client Servicing
• Operational Support
• Inter-personal Skills
• Communication Skills
• Consulting Skills
• Teamwork Skills
• Client Centricity

Work Environment and Additional Information

This is a full-time position located in Riyadh, Saudi Arabia. Fluency in English is required. Arabic language proficiency (written and verbal) is considered a plus.

About the Role

W Hotels, part of Marriott International, is seeking an Assistant Manager, Sales I for its Riyadh, Saudi Arabia location. This management position is responsible for driving sales initiatives, cultivating lasting customer relationships, and meeting revenue targets for the hotel. The role involves overseeing daily sales activities to ensure smooth service delivery and contribute to the success of the sales and marketing department.

Key Responsibilities

• Assist in soliciting and managing sales opportunities to generate revenue.
• Ensure timely and proper handover of business to facilitate excellent service delivery.
• Support daily sales activities with a focus on building long-term, value-based customer relationships.
• Achieve personal sales goals and contribute to overall location sales objectives.
• Collaborate with off-property sales channels for coordinated sales efforts.
• Build and strengthen relationships with existing and new customers through sales calls, events, FAM trips, and trade shows.
• Develop local community relationships to expand the customer base and identify new sales opportunities.
• Assist in managing and developing relationships with key internal and external stakeholders.
• Provide accurate and effective turnover of bookings to the Event Management team.
• Participate in sales calls with the sales team to secure new business and close deals.
• Support operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
• Identify new business opportunities to meet personal and location revenue goals.
• Analyze the competitive landscape, including competitor strengths and weaknesses, economic trends, and market supply and demand, to effectively position W Hotels.
• Assist in closing advantageous opportunities based on market conditions and needs.
• Gain a deep understanding of the location’s primary target customers and their service expectations to offer tailored business solutions.
• Support the company's service and relationship strategy to drive customer loyalty through service experiences.
• Service existing customers to increase their business share with the hotel.
• Execute and uphold the company’s customer service standards consistently.
• Provide exceptional customer service aligned with the company's daily service basics.
• Set a positive example for guest relations and interactions.
• Interact with guests to gather feedback on product quality and service levels.

Qualifications and Requirements

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, combined with 2 years of experience in sales and marketing or a related professional area.
• Alternatively, a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major with no prior work experience required.

Required Skills

• Sales
• Marketing
• Customer Relationship Management
• Business Development

Work Environment and Details

This is a full-time, management position located in Riyadh, Saudi Arabia. The role is part of the Sales & Marketing job category. Marriott International is committed to diversity and inclusion, valuing the unique backgrounds of its associates and providing equal opportunity.

About the Role

W Hotels is seeking an Assistant Manager of Sales to join their team in Riyadh, Saudi Arabia. This management position is responsible for driving sales opportunities, cultivating long-term customer relationships, and achieving revenue targets. The role involves assisting in the leadership of daily sales activities, ensuring efficient business turnover for service delivery, and contributing to the sales and marketing department's success.

W Hotels aims to inspire travelers by offering unique experiences and opening minds to new perspectives. With a philosophy of "Every Need / Anytime," W Hotels reinvents luxury norms globally. The brand welcomes individuals who are original, innovative, and forward-thinking. As part of Marriott International, W Hotels offers a dynamic environment for its associates.

Key Responsibilities

• Assist in soliciting and managing sales opportunities to promote business growth.
• Ensure timely and proper turnover of all business to facilitate excellent service delivery.
• Support the management of daily sales activities, focusing on building lasting, value-based customer relationships.
• Contribute to achieving individual sales goals and overall location revenue targets.
• Collaborate with off-property sales channels to ensure coordinated sales efforts.
• Build and strengthen relationships with existing and new customers through participation in sales calls, events, FAM trips, and trade shows.
• Develop community relationships to expand the customer base and identify new sales opportunities.
• Assist in managing and developing relationships with key internal and external stakeholders.
• Provide accurate and effective turnover of business to Event Management.
• Participate in sales calls with the sales team to secure new business and close deals.
• Support the operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
• Identify new business opportunities to meet personal and location revenue goals.
• Analyze the overall market, including competitor strengths and weaknesses, economic trends, and supply and demand, to effectively position W Hotels.
• Assist in closing advantageous opportunities based on market conditions and needs.
• Gain a deep understanding of the location's primary target customers and their service expectations to offer tailored business solutions.
• Support the company's service and relationship strategy by driving customer loyalty through excellent service experiences.
• Service customers to increase their business share with W Hotels.
• Execute and uphold the company's customer service standards.
• Provide excellent customer service consistent with the company's daily service basics.
• Set a positive example for guest relations and interactions.
• Interact with guests to gather feedback on product quality and service levels.

Qualifications and Requirements

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, combined with 2 years of experience in sales and marketing or a related professional area.
• Alternatively, a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major with no prior work experience required.

Required Skills

• Sales
• Marketing
• Customer Relationship Management
• Business Development
• Revenue Generation
• Customer Service

Work Environment and Details

This is a full-time, management position located in Riyadh, Saudi Arabia, specifically at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role requires 2-5 years of experience. Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates.

About the Role

W Hotels, part of Marriott International, is seeking an Assistant Manager, Sales I for its Riyadh, Saudi Arabia location. This management position is responsible for driving sales, cultivating customer relationships, and achieving revenue targets. The role involves overseeing daily sales activities, ensuring efficient business turnover for service delivery, and contributing to the sales and marketing department's success.

The focus is on building and maintaining relationships with clients, identifying new business prospects, and leveraging market insights to maximize revenue. Collaboration with various stakeholders is key to coordinating sales efforts and delivering exceptional customer service that encourages repeat business.

Key Responsibilities

• Assist in soliciting and managing sales opportunities to promote business growth.
• Ensure timely and proper turnover of all business to facilitate excellent service delivery.
• Support the management of daily sales activities, with an emphasis on building long-term, value-based customer relationships.
• Achieve personal sales goals and contribute to the location's overall revenue objectives.
• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows.
• Develop relationships within the local community to expand the customer base and identify new sales opportunities.
• Assist in managing and developing relationships with key internal and external stakeholders.
• Provide accurate and effective turnover of business to the Event Management team.
• Participate in sales calls with the sales team to secure new business and close deals.
• Support the operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
• Identify new business opportunities to meet personal and location revenue goals.
• Understand the market, including competitor strengths and weaknesses, economic trends, and supply and demand, to effectively position W Hotels.
• Assist in closing advantageous opportunities based on market conditions and needs.
• Gain a deep understanding of the location's primary target customers and their service expectations to offer tailored business solutions.
• Support the company's service and relationship strategy to drive customer loyalty through excellent service experiences.
• Service customers to increase their share of business with the hotel.
• Execute and uphold the company's customer service standards.
• Provide excellent customer service consistent with the company's daily service basics.
• Set a positive example for guest relations and interactions.
• Interact with guests to gather feedback on product quality and service levels.

Qualifications and Requirements

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, combined with 2 years of experience in sales and marketing or a related professional area.
• Alternatively, a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major with no prior work experience required.

Required Skills

• Sales
• Marketing
• Customer Relationship Management
• Achieving Revenue Goals
• Customer Service

Work Environment and Location

This is a full-time, management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company provides access to opportunity and fosters an environment where unique backgrounds are valued and celebrated. Discrimination is not practiced on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

Riyadh Air (RX), headquartered in Riyadh, Saudi Arabia, is establishing itself as a new national airline focused on shaping the future of aviation and enhancing the Kingdom's position as a global hub for trade and travel. As a digitally native airline, Riyadh Air plans to connect the Kingdom to over 100 destinations. We are seeking an experienced aviation logistics leader to join our team as the Manager AOG Desk. This role is central to ensuring aircraft are returned to service promptly and safely by leading Aircraft on Ground (AOG) Desk operations and overseeing spare-parts recovery activities.

Core Responsibilities

The Manager AOG Desk will be responsible for end-to-end AOG coordination, which includes parts sourcing, logistics execution, and managing supplier escalations. A key aspect of this role involves providing real-time communication to stakeholders during operational disruptions. In a high-pressure, time-critical environment, you will prioritize multiple concurrent AOG events, allocate resources effectively, and ensure strict adherence to approved sourcing channels, policies, and procedures. This position requires close collaboration with engineering, maintenance, procurement, logistics providers, and suppliers to achieve rapid and reliable recovery outcomes.

Performance and Improvement

You will define and monitor AOG performance metrics, conduct post-event reviews, and drive continuous improvement initiatives aimed at reducing repeat events, shortening recovery times, and enhancing overall spare-parts readiness. Contribution to AOG budgeting and forecasting, aligned with fleet growth and operational demand, is also a significant part of this role. The ultimate goal is to ensure operational resilience, maintain schedule integrity, and guarantee aircraft availability.

Qualifications and Experience

We are looking for candidates with a degree qualification and a minimum of 7 years of experience leading airline spares, AOG, or logistics teams. Demonstrated exposure to operational control or airline operations environments is essential. You should possess strong hands-on experience managing AOG spare-parts recovery under time-critical conditions, along with proven experience in supplier escalation and logistics execution in similar demanding situations. A solid understanding of inventory control, materials planning, and logistics systems is required, as is experience with compliance-driven processes.

Required Skills and Capabilities

• Ability to make sound decisions under pressure.
• Capability to manage complex, competing priorities.
• Clear communication with senior stakeholders.
• Strong leadership, coordination, and continuous improvement capabilities.
• Proficiency in aviation logistics, spare-parts recovery, and AOG coordination.
• Expertise in parts sourcing, logistics execution, and supplier escalation.
• Skills in prioritizing concurrent AOG events and effective resource allocation.
• Knowledge of compliance with sourcing channels, policies, and procedures.
• Experience in coordinating with engineering, maintenance, procurement, logistics providers, and suppliers.
• Competence in AOG performance metrics management and post-event reviews.
• Experience with AOG budgeting and forecasting.
• Ability to ensure operational resilience, schedule integrity, and aircraft availability.

Job Details

This is a full-time position for the role of Manager AOG Desk at Riyadh Air. The role is based in Riyadh, Riyadh Region. The company requires a minimum of 10 years of relevant experience for this position.

About the Role

W Hotels is seeking an Assistant Manager of Sales to join its team in Riyadh, Saudi Arabia. This full-time management position is responsible for driving sales opportunities, cultivating long-term customer relationships, and achieving sales objectives within the Financial District. The Assistant Manager will support daily sales activities and ensure effective business turnover for service delivery.

As part of Marriott International, W Hotels focuses on redefining luxury hospitality. This role offers an opportunity to contribute to a culture that values vibrant living, novelty, and an open mindset.

Key Responsibilities

• Assist with the solicitation and handling of sales opportunities to drive revenue.
• Ensure business is turned over properly and in a timely fashion to facilitate excellent service delivery.
• Support the leadership of all day-to-day sales activities with a focus on building long-term, value-based customer relationships.
• Achieve personal sales goals and contribute to the overall sales targets of the location.
• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Build and strengthen relationships with existing and new customers through participation in sales calls, entertainment, FAM trips, and trade shows.
• Develop relationships within the community to expand the customer base for sales opportunities.
• Assist in managing and developing relationships with key internal and external stakeholders.
• Provide accurate, complete, and effective turnover of bookings to Event Management.
• Participate in sales calls with the sales team to acquire new business and close deals.
• Support the operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
• Identify new business opportunities to achieve personal and location revenue goals.
• Understand the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand, to effectively position W Hotels.
• Assist in closing the best opportunities for the location based on market conditions and needs.
• Gain a deep understanding of the location's primary target customers and their service expectations, offering tailored business solutions.
• Support the company's service and relationship strategy, driving customer loyalty through exceptional service experiences.
• Service customers to grow their share of business with W Hotels.
• Execute and uphold the company's customer service standards.
• Provide excellent customer service consistent with the company's daily service basics.
• Set a positive example for guest relations and guest satisfaction.
• Interact with guests to obtain feedback on product quality and service levels.

Qualifications and Requirements

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, coupled with 2 years of experience in sales and marketing or a related professional area.
• Alternatively, a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major with no prior work experience required.

Required Skills

• Sales
• Marketing
• Customer Relationship Management
• Business Development

Work Context

This is a full-time management position as an Assistant Manager of Sales I at W Hotels, located in Riyadh, Saudi Arabia. The role requires 2-5 years of experience. Marriott International is an equal opportunity employer committed to fostering an inclusive environment where diverse backgrounds are valued.

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers in a professional manner.
• Answer incoming calls, redirect queries, and take messages accurately.
• Manage the showroom reception area to maintain a clean and organized environment.
• Provide general information to customers regarding products, services, and showroom procedures.
• Prepare and maintain documents, forms, and internal correspondence.
• Assist with data entry, filing, and updating customer and vehicle records.
• Coordinate with other departments such as finance, marketing, and service for smooth workflow.
• Support inventory checks and stock updates in collaboration with showroom and logistics teams.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt and professional responses to customer queries.
• Support complaint resolution and escalate issues when necessary.
• Provide an excellent customer experience aligned with company standards and brand reputation.

• Diploma or Bachelor's degree in Business, Marketing, or a related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for the Tamheer Program.

About the Role

Fairmont Hotels & Resorts is seeking a Saudi National to join its pre-opening team as an Assistant Front Office Manager for the upcoming Fairmont The Red Sea. This resort is located in Umluj, Tabuk, Saudi Arabia, and will report directly to the Front Office Manager. The role is integral to establishing new standards in ultra-luxury hospitality within The Red Sea Project, a groundbreaking development featuring 361 rooms, eleven dining concepts, a world-class spa, and an 18-hole championship golf course across 200km of coastline and over 90 islands.

The Assistant Front Office Manager will ensure the seamless operation of the front office, uphold high standards of guest service, and contribute to the resort's success during its pre-opening phase and beyond. This position requires a proactive and accountable individual with a strong understanding of ultra-luxury guest expectations and brand alignment.

Key Responsibilities

• Report to the Front Office Manager, contributing to the department's strategic direction.
• Respond professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services.
• Address guest inquiries regarding hotel information and resolve guest concerns efficiently.
• Supervise the daily operations of Front Office personnel, fostering a safe environment and promoting quality services to achieve maximum guest satisfaction and financial success.
• Oversee all day-to-day operations of the Front Desk and Bell/Valet staff, ensuring adherence to all established front office and hotel policies.
• Act as a primary resource for supervisors, agents, and valet staff regarding all Front Office procedures.
• Facilitate guest arrivals and departures during peak times to ensure a smooth transition into and out of the property.
• Courteously answer inquiries and accept reservations referred from agents, both in person and by telephone.
• Maintain comprehensive knowledge of all in-house and area functions to provide timely and knowledgeable responses to guest questions and concerns.
• Review all guest issues with staff, ensuring appropriate departments are contacted for resolution, approving recovery efforts, and providing follow-up with guests, ensuring logs are completed.
• Oversee all Concierge duties performed by staff, including transportation services, package amenities, and arrangements.
• Possess complete knowledge of the hotel's emergency procedures and ensure staff are trained accordingly.
• Implement new procedures and policies as directed by management.
• Review any problems or concerns from the previous day's night audit and daily work, addressing issues with the entire staff or individual front desk associates as appropriate.
• Monitor room inventory to achieve optimal balance and motivate associates to achieve sell-out targets, training staff in these strategies.
• Conduct one-on-one meetings with front desk associates at least quarterly to provide feedback and support.
• Administer necessary progressive disciplines according to hotel policy.

Qualifications and Requirements

• Must be a Saudi National.
• Previous experience in a similar leadership role within the hospitality industry.
• Experience in the pre-opening phases of a hotel is a mandatory requirement.
• Experience in project coordination, scheduling, and document control during pre-opening stages.

Required Skills

• Proficiency in Opera property management system.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities.
• Demonstrated leadership capabilities and the ability to lead by example.
• A deep understanding of ultra-luxury guest expectations and brand alignment.
• Skills in project coordination, scheduling, and document control.

Additional Information

The ideal candidate will be highly organized, results-oriented, and possess the flexibility to work effectively under pressure. A service-focused personality is essential for this role. A Degree or Diploma in Hospitality Management is considered an asset. A proactive, anticipatory approach with a strong sense of ownership and accountability is highly valued. Impeccable grooming and personal presentation aligned with luxury standards are expected. This is a full-time position based in Umluj, Tabuk, Saudi Arabia.

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers in a professional manner.
• Manage the showroom reception area to maintain a clean and organized environment.
• Provide general information to customers regarding products, services, and showroom procedures.
• Assist with data entry, filing, and updating of customer and vehicle records.
• Support inventory checks and stock updates in collaboration with showroom and logistics teams.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt and professional responses to customer queries.
• Support complaint resolution and escalate issues when necessary.

• Diploma or Bachelor's degree in Business, Marketing, or related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for the Tamheer Program.

About the Role

Four Seasons Hotels and Resorts is looking for a dynamic and experienced Rooms Manager to join the pre-opening team of the Four Seasons Resort on the Red Sea in Saudi Arabia. This is a full-time position reporting to the Hotel Manager. The Rooms Manager will be responsible for leading the operations of the Front Office, Guest Services, Concierge, and Housekeeping departments, ensuring the highest standards of luxury and authentic service that Four Seasons is known for. This role offers an opportunity to build a long-term career with global potential within a company that prioritizes a world-class employee experience and a strong culture built on the Golden Rule.

Context of Work

The Four Seasons Resort Red Sea is a premier luxury beachfront destination located on Shura Island, part of an innovative development on the west coast of Saudi Arabia. The resort will feature approximately 149 rooms and suites with stunning views, multiple dining outlets, extensive meeting and event spaces, and a rich array of recreational facilities including a spa, swimming pools, and beaches. The development focuses on sustainable practices and minimal environmental impact, aligning with Four Seasons' commitment to delivering exceptional guest experiences while respecting the natural environment.

Key Tasks and Responsibilities

• Lead and oversee the operations of the Front Office, Guest Services, Concierge, and Housekeeping departments.
• Ensure adherence to Four Seasons' stringent standards through effective team leadership, training, and development.
• Respond to a wide range of guest requests, provide personalized recommendations, and ensure service excellence.
• Monitor and evaluate revenue opportunities for the hotel.
• Plan and prepare front office revenues and expenses, ensuring management's financial goals are met.
• Build, lead, train, and develop a strong and supportive team, fostering a positive and inclusive work environment.
• Create an environment where employees feel comfortable and receive the highest levels of support and care.

Qualifications and Requirements

• Minimum of 5-10 years of experience in the hospitality industry.
• Minimum of 3 years of experience in a leadership role within Front Office operations, with a strong focus on service quality.
• Experience in a variety of operational Rooms Division management positions.
• Hotel pre-opening experience is a significant advantage.
• Eligible to work in the Red Sea, Saudi Arabia.

Required Skills

• Exceptional leadership and team management capabilities.
• Proficiency in employee training and development.
• Experience in Guest Services, Concierge operations, and Housekeeping management.
• Strong revenue management skills.
• Excellent interpersonal and relationship-building skills, with the ability to collaborate effectively with cross-functional teams.
• Strong business acumen and an exceptional eye for detail.
• Proficiency in Opera, HotSOS, and Birchstreet systems.
• Passion for service and a commitment to fostering a continuous learning environment for professional development.
• Highest levels of integrity and transparency.
• Fluency in both Arabic and English is essential.

About the Role

Fairmont Hotels & Resorts is seeking a Saudi National to join its pre-opening team as an Assistant Front Office Manager for the upcoming Fairmont The Red Sea. This resort is located in Umluj, Tabuk, Saudi Arabia, and will report directly to the Front Office Manager. The role is integral to establishing new standards in ultra-luxury hospitality within The Red Sea Project, a groundbreaking development featuring 361 rooms, eleven dining concepts, a world-class spa, and an 18-hole championship golf course across 200km of coastline and over 90 islands.

The Assistant Front Office Manager will ensure the seamless operation of the front office, uphold high standards of guest service, and contribute to the resort's success during its pre-opening phase and beyond. This position requires a proactive and accountable individual with a strong understanding of ultra-luxury guest expectations and brand alignment.

Key Responsibilities

• Report to the Front Office Manager, contributing to the department's strategic direction.
• Respond professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services.
• Address guest inquiries regarding hotel information and resolve guest concerns efficiently.
• Supervise the daily operations of Front Office personnel, fostering a safe environment and promoting quality services to achieve maximum guest satisfaction and financial success.
• Oversee all day-to-day operations of the Front Desk and Bell/Valet staff, ensuring adherence to all established front office and hotel policies.
• Act as a primary resource for supervisors, agents, and valet staff regarding all Front Office procedures.
• Facilitate guest arrivals and departures during peak times to ensure a smooth transition into and out of the property.
• Courteously answer inquiries and accept reservations referred from agents, both in person and by telephone.
• Maintain comprehensive knowledge of all in-house and area functions to provide timely and knowledgeable responses to guest questions and concerns.
• Review all guest issues with staff, ensuring appropriate departments are contacted for resolution, approving recovery efforts, and providing follow-up with guests, ensuring logs are completed.
• Oversee all Concierge duties performed by staff, including transportation services, package amenities, and arrangements.
• Possess complete knowledge of the hotel's emergency procedures and ensure staff are trained accordingly.
• Implement new procedures and policies as directed by management.
• Review any problems or concerns from the previous day's night audit and daily work, addressing issues with the entire staff or individual front desk associates as appropriate.
• Monitor room inventory to achieve optimal balance and motivate associates to achieve sell-out targets, training staff in these strategies.
• Conduct one-on-one meetings with front desk associates at least quarterly to provide feedback and support.
• Administer necessary progressive disciplines according to hotel policy.

Qualifications and Requirements

• Must be a Saudi National.
• Previous experience in a similar leadership role within the hospitality industry.
• Experience in the pre-opening phases of a hotel is a mandatory requirement.
• Experience in project coordination, scheduling, and document control during pre-opening stages.

Required Skills

• Proficiency in Opera property management system.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities.
• Demonstrated leadership capabilities and the ability to lead by example.
• A deep understanding of ultra-luxury guest expectations and brand alignment.
• Skills in project coordination, scheduling, and document control.

Additional Information

The ideal candidate will be highly organized, results-oriented, and possess the flexibility to work effectively under pressure. A service-focused personality is essential for this role. A Degree or Diploma in Hospitality Management is considered an asset. A proactive, anticipatory approach with a strong sense of ownership and accountability is highly valued. Impeccable grooming and personal presentation aligned with luxury standards are expected. This is a full-time position based in Umluj, Tabuk, Saudi Arabia.

• Effective management of documents and records.
• Organizing appointments and meetings.
• Providing administrative support to the team.

• Must be of Saudi nationality.
• Availability of appropriate qualifications and experience.

• Manage schedules, appointments, and meetings.
• Prepare and maintain correspondence, reports, and documents.
• Handle incoming calls, emails, and other communications.
• Organize and maintain physical and electronic filing systems.
• Record meeting minutes and follow up on action items.
• Coordinate with departments and external parties as needed.
• Maintain confidentiality of company information.
• Perform other administrative duties assigned by management.