Jobs in Almalqa, Riyadh

Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Handle and resolve customer complaints efficiently and effectively.

• Provide accurate information about products, services, policies, and promotions.

• Process orders, applications, forms, and requests.

• Maintain customer records by updating account information in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure their concerns are fully resolved.

• Collect and report customer feedback to improve service quality.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or related field.

• Strong communication, problem-solving, and active listening skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer service software, CRM systems, and MS Office.

• Strong multitasking and organizational abilities.

• Fluency in [English/Arabic languages].

Working Conditions:

• Based in Riyadh.

• Night shift.

• One day off per week.

• May require weekends or public holidays depending on business ****

Job Title: Accountant

Responsibilities:
•Record daily entries and financial transactions in the accounting system.
•Prepare monthly bank reconciliations and match balances.
•Review invoices and expenses and ensure their accuracy and compliance with financial policies.
•Assist in preparing the annual budget and periodic financial reports (monthly/ quarterly/ yearly).
•Monitor receivables and payables and ensure the accuracy of collection and payment operations.
•Assist in preparing financial statements in accordance with approved accounting standards.
•Collaborate with internal and external auditors and provide the necessary data.
•Comply with relevant financial and tax regulations and laws.
•Provide analytical reports on costs and revenues to assist management in decision-making.

Qualifications and Requirements:
•Bachelor’s degree in Accounting, Finance, or a related field.
•Practical experience of 5 to 10 years.
•Good knowledge of international financial reporting standards (IFRS) or local standards.
•Proficient in using accounting software (Odoo, Daftra).
•Strong skills in using Microsoft Office programs, especially Excel.
•Ability for financial analysis and accuracy in data entry.
•Excellent organizational skills and ability to work as part of a team.

Required Skills:
•Attention to detail and accuracy.
•Good verbal and written communication skills.
•Ability to work under pressure and meet deadlines.
•Integrity and commitment to professional confidentiality.