Jobs in Almalqa, Riyadh

Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Handle and resolve customer complaints efficiently and effectively.

• Provide accurate information about products, services, policies, and promotions.

• Process orders, applications, forms, and requests.

• Maintain customer records by updating account information in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure their concerns are fully resolved.

• Collect and report customer feedback to improve service quality.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or related field.

• Strong communication, problem-solving, and active listening skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer service software, CRM systems, and MS Office.

• Strong multitasking and organizational abilities.

• Fluency in [English/Arabic languages].

Working Conditions:

• Based in Riyadh.

• Night shift.

• One day off per week.

• May require weekends or public holidays depending on business ****

• Preferred experience in coffee and beans roasting

Main Tasks

1) Daily Accounting and Entries

Recording daily accounting entries
(Sales – Purchases – Expenses – Receipts and Payments)
- Reviewing entries and ensuring they match the approved documents
- Preparing and closing the books monthly in an organized manner

2) Managing Car Sales and Revenues

- Preparing and following up on car sales invoices (Cash / Transfer / Financing)
- Reviewing car pricing including tax and ensuring accuracy
- Matching revenues with bank statements and daily collections

3) Managing Car Inventory and Costs

- Updating and following up on car inventory and linking it with actual costs
- Accurately calculating the cost of the car
- Preparing profit margin reports for cars
- Conducting periodic inventory checks and ensuring that inventory matches the system

4) Clients and Suppliers

- Following up on client accounts (Payments – Installments – Dues)
- Following up on suppliers (Cars – Shipping – Customs Brokers)
- Issuing account statements for clients and suppliers

5) Expenses and Operations

- Recording operating expenses
- Organizing expenses by items and preparing monthly reports
- Monitoring expenses and reducing financial waste

6) Banks and Reconciliations

- Following up on bank accounts and daily transfers
- Preparing bank reconciliations periodically
- Ensuring that system balances match the bank

7) Salaries and Benefits

- Preparing payroll lists
- Following up on monthly obligations

8) Tax and E-invoicing

- Issuing correct tax invoices that comply with the requirements of the Zakat, Tax and Customs Authority
- Reviewing tax reports and preparing tax declaration data
- Organizing invoice and document files for compliance and reference

9) Financial Reports

Preparing monthly reports
- Revenue and Sales Report
- Expense Report
- Profit and Loss Report
- Cash Flow Report
- Financial summary for management to aid in decision-making

10) Document Organization and Review

- Saving and archiving all documents (Invoices, Contracts, Transfers)
- Preparing files for any internal or external audits
- Applying financial control

Required Skills

- Experience in financial accounting and inventory management
- Experience in the automotive sector
- Proficiency in Excel and report preparation
- Experience with Samak software
- Experience with tax requirements