Role Overview
The Operations Manager is responsible for overseeing and managing the day-to-day operations of multiple high-volume restaurant branches. The role ensures operational efficiency, consistency in service quality, compliance with company standards, and smooth execution across all *********** position includes supervising branch managers and operational teams, implementing and monitoring SOPs, controlling inventory and procurement processes, and driving operational excellence.
Key Responsibilities
- Oversee daily operations of multiple restaurant branches to ensure smooth, efficient, and consistent performance.
- Supervise, guide, and evaluate branch managers and operational teams.
- Ensure full implementation and compliance with company SOPs, policies, and procedures.
- Monitor inventory levels, procurement activities, and cost control across all branches.
- Maintain consistent food quality, service standards, and adherence to food safety and hygiene regulations.
- Identify operational gaps, risks, and inefficiencies, and implement corrective actions.
- Coordinate closely with management to align operational capacity with business goals.
- Prepare operational reports and provide regular performance updates
Functional Competencies
- Strong knowledge of F&B operations in high-volume restaurant environments
- Inventory control, procurement oversight, and cost management
- Ability to implement, monitor, and continuously improve operational SOPs
- Experience managing multi-branch operations and coordinating across locations
- Solid understanding of food safety, hygiene standards, and operational compliance
Job Requirements
- Minimum 5 years of experience in F&B operations, preferably in high-volume, multi-branch environments
- Proven experience managing restaurant operations, supervisors, and branch managers
- Strong knowledge of SOP implementation, inventory control, and procurement processes
- Ability to manage 3–10 branches efficiently
- Capable of working under pressure in fast-paced operational environments