مساعد إداري Jobs in Riyadh

We are looking for a medical coordinator with strong communication skills and a professional personality to help organize clinic appointments, enhance the patient experience, and contribute to increasing sales and achieving the clinic's targets by following up with clients and building a distinctive experience for them.

Responsibilities:

• Organizing the doctor’s appointments and bookings
• Welcoming patients and following up on their conditions and appointments
• Responding to customer inquiries and presenting appropriate services and offers
• Following up on treatment plans and coordinating with internal departments
• Contributing to achieving the clinic’s targets and improving customer satisfaction

Required Qualifications:

• Diploma or Bachelor's degree in any health specialty, public relations, or marketing
• Experience in customer service or medical coordination is preferred
• Excellent communication and persuasion skills
• Proficiency in using computers

Benefits and Incentives:

• Competitive fixed salary
• Commission and attractive incentives from the doctor’s income according to the approved company policy

About the Role

Everhires is seeking a friendly, professional, and customer-focused Hostess to join our team in Riyadh, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a positive first impression and ensuring smooth front-of-house operations. This full-time position is ideal for an individual passionate about delivering exceptional guest experiences from arrival to departure. The Hostess will be responsible for managing guest arrivals, coordinating seating, and addressing inquiries to maintain a welcoming and efficient environment. This role is key to upholding the standards of service and guest satisfaction.

Key Responsibilities

• Welcome guests with a warm and professional attitude, setting a positive tone for their visit.
• Efficiently manage reservations, walk-ins, and waiting lists to optimize guest flow.
• Escort guests to their designated tables and present them with menus.
• Coordinate table seating arrangements to ensure a smooth and efficient service flow for the entire establishment.
• Answer incoming phone calls promptly and assist guests with their inquiries accurately and courteously.
• Provide realistic and accurate wait-time estimates to guests, especially during peak operational periods.
• Communicate guest requests, special occasions, and dietary needs effectively to the service team.
• Maintain the cleanliness and organization of the reception area and waiting lounge to ensure a welcoming atmosphere.
• Assist in handling guest concerns with professionalism and escalate complex issues to management when necessary.
• Thank guests upon their departure, ensuring a positive final impression and encouraging repeat visits.

Qualifications and Requirements

• Previous experience in hospitality, restaurants, or a customer service-oriented role is preferred.
• Excellent communication and interpersonal skills are essential for interacting with a diverse range of guests.
• Maintain a professional appearance and a consistently positive attitude.
• Ability to perform effectively in a fast-paced and dynamic work environment.
• Strong organizational and multitasking skills to manage various guest needs simultaneously.
• Basic English communication skills are required; proficiency in Arabic is considered an advantage.
• Flexibility to work evenings, weekends, and public holidays as required by operational needs.

Required Skills

• Customer Service Excellence
• Communication Skills
• Guest Relations
• Time Management
• Teamwork
• Problem Solving
• Attention to Detail

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work evenings, weekends, and public holidays as dictated by operational needs. While not explicitly stated as a requirement, previous experience in hospitality, restaurants, or a customer service-oriented role is preferred, with an ideal experience range of 2-5 years. Key Performance Indicators for this role include guest satisfaction scores, reservation accuracy, average guest waiting time, seating efficiency, and positive guest feedback and reviews.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

Tasks and Responsibilities 

• Welcoming guests with a smile and polite greeting upon their arrival
• Managing the waiting list and organizing reservations
• Accompanying guests to their appropriate tables
• Ensuring the readiness and cleanliness of tables before guests are seated
• Coordinating with the service team (captain/waiter) to ensure prompt service
• Answering phone calls and receiving reservations
• Handling customer inquiries and complaints professionally
• Maintaining a neat and professional appearance that represents the restaurant's identity
• Monitoring guest satisfaction during their time in the restaurant 

Main Tasks:

• Managing and organizing home service bookings.
• Following up with customers and converting inquiries into confirmed bookings.
• Achieving sales targets and increasing bookings.
• Operating and following up with the home service team and scheduling appointments.
• Coordinating between clients and the team to ensure services are delivered efficiently.
• Monitoring customer satisfaction and addressing operational feedback.
• Preparing daily reports for bookings and sales.

Requirements:

• Experience in sales and booking management.
• Experience in operating and coordinating home service.
• Excellent communication and persuasion skills.
• Ability to organize appointments and follow up on daily operations.
• Experience in spas, salons, or home services is preferred.

• Support project planning activities, including timelines, deliverables, milestones, and required resources.
• Coordinate with project teams, clients, vendors, and internal departments to ensure smooth project execution.
• Track project progress and follow up on pending tasks, deadlines, and action items.
• Prepare and maintain project documentation, meeting minutes, status reports, and project trackers.
• Support the preparation of project schedules, presentations, reports, and progress updates.
• Assist in identifying project risks, delays, and issues, and escalate them to the project manager when required.
• Coordinate meetings, workshops, and project-related communication with stakeholders.
• Monitor project deliverables to ensure alignment with approved scope and quality standards.
• Support procurement, invoicing, logistics, and administrative requirements related to projects.
• Maintain organized records of approvals, correspondence, contracts, and project files.
• Assist in closing project activities, collecting final documents, and preparing completion reports.

• Bachelor’s degree in Business Administration, Project Management, Engineering, or a related field.
• Minimum of 2–4 years of experience in project coordination, project support, or administrative project roles.
• Good understanding of project management principles, timelines, reporting, and documentation.
• Strong organizational, follow-up, and coordination skills.
• Ability to manage multiple tasks and communicate effectively with different stakeholders.
• Professional certifications such as CAPM, PMP, PRINCE2 Foundation, or equivalent are preferred.
• Proficiency in MS Office, especially Excel and PowerPoint; knowledge of project management tools is an advantage.
• Strong attention to detail and ability to work under deadlines.
• Good command of English; Arabic proficiency is an advantage.