Join Müller's Solutions as a ServiceNow Business Analyst!We are looking for a passionate professional who will play a vital role in our team by acting as a crucial link between business stakeholders and our technical team. Your contributions will ensure that our ServiceNow solutions effectively cater to business needs and enhance operational excellence.
Key Responsibilities:- Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.
- Conduct process analysis and mapping to pinpoint opportunities for improvement within ServiceNow.
- Translate business requirements into functional specifications for the technical team.
- Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.
- Assist in developing test cases and conduct user acceptance testing (UAT) to validate solutions.
- Provide support and training to users to enhance their understanding of ServiceNow functionalities.
- Monitor and analyze metrics to recommend improvements and enhancements to existing processes.
Requirements:- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Minimum of 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.
- Strong understanding of ServiceNow functionality and its applications within business processes.
- Excellent analytical skills with a focus on identifying and addressing business needs.
- Proficient with process mapping tools and techniques.
- Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.
- Ability to work collaboratively and manage multiple priorities in a fast-paced environment.
- Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.
Why Join Us: Opportunity to work with a talented and passionate team, alongside a competitive salary and benefits package. Engage in exciting projects within an innovative work environment.
