It Support Technician Jobs Saudis only in Riyadh

About the Role

Galadari Heavy Equipment is seeking a proactive and customer-focused Information Technology Officer to join its team in Riyadh, Saudi Arabia. This role is essential for providing day-to-day IT support across the Kingdom, ensuring all employees have the necessary technical assistance to operate efficiently. The IT Officer will also support Human Resources with new employee onboarding and maintain the smooth operation of the IT infrastructure.

Galadari Saudi Industrial Company (GSIC), a subsidiary of Galadari Brothers Group, was established in Saudi Arabia in 2021 to meet market demands for commercial vehicles, heavy-duty trucks, and energy backup solutions. With established presences in Dammam, Riyadh, Tabuk, and Neom, GSIC offers a wide range of high-performance commercial vehicles and heavy-duty trucks from leading global brands. This position offers an opportunity to contribute to a growing organization within the Saudi Arabian market.

Key Responsibilities

• Configure, deploy, and maintain laptops, desktops, printers, and mobile devices.
• Install, reformat, and reconfigure operating systems and business applications.
• Provide first-line IT support and resolve day-to-day technical issues for users across Saudi Arabia.
• Support Human Resources with new joiner onboarding, including IT account creation, equipment allocation, and workstation setup.
• Troubleshoot hardware, software, network, and email-related issues.
• Coordinate with external vendors and service providers when required.
• Maintain IT asset records and ensure equipment is properly tracked and managed.
• Assist with system upgrades, security updates, and IT projects as needed.

Qualifications and Requirements

• Must be a Saudi National.
• Possess a Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Have 3 or more years of IT support experience.
• Demonstrate strong knowledge of Windows operating systems, Microsoft 365, and basic networking principles.
• Proven experience in setting up, reformatting, configuring, and troubleshooting laptops and desktops.
• Exhibit strong problem-solving and communication skills.
• Ability to work independently and provide support to users across multiple locations.
• Fluent in both Arabic and English.

Required Skills

• Proficiency in Windows operating systems.
• Expertise in Microsoft 365.
• Solid understanding of basic networking concepts.
• Excellent problem-solving abilities.
• Strong communication skills.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires the ability to provide support to users across multiple locations within the Kingdom. Experience required for this role is between 2-5 years.

About the Role

Ericsson is seeking a dedicated Service Desk Specialist to join our team in Riyadh, Saudi Arabia. This full-time role places you at the core of the Automation Operations hub, acting as the primary point of contact between Service Delivery teams and other business functions. You will be instrumental in ensuring the seamless operation and alignment of automation initiatives with customer expectations and operational requirements. This opportunity is exclusively open to Saudi nationals, supporting Ericsson's Saudization initiatives.

Key Responsibilities

• Serve as the central coordination point for all Automation Operations activities, liaising between Service Delivery teams and business stakeholders.
• Manage operational communications and notifications concerning incidents, service requests, and changes.
• Coordinate and manage incidents throughout their lifecycle, providing support during major and critical service-impacting events.
• Track, monitor, and report on incidents to ensure timely resolution, appropriate escalation, and clear stakeholder communication.
• Support request fulfillment activities, including logging, categorizing, monitoring, tracking, and ensuring timely closure and documentation of service requests.
• Assist with change management processes, monitor change activities, ensure compliance with procedures, and manage access requests and change-related communications.
• Act as the primary interface for Managed Services customers and their care organizations, and coordinate communications with partners and third-party providers.
• Support regulatory requests and compliance-related activities.
• Serve as the single point of contact for escalated VIP customer complaints when necessary.

Qualifications and Requirements

• BSc in Telecommunications, Computer Science, or an equivalent field.
• 3-5 years of experience in telecom operations, Managed Services, Service Desk, NOC/SNOC, or operational support environments.
• Previous supervisory or team coordination experience is considered an advantage.
• Strong understanding of telecom operations, Managed Services, and Service Desk processes.
• Solid knowledge of Incident Management, Problem Management, Request Fulfillment, and operational escalation processes.
• Experience with ticketing systems, operational support systems, and work order management tools.
• Understanding of telecom network environments, field operations, and service delivery processes.
• Good understanding of SLA management, KPI reporting, customer experience monitoring, and operational governance.
• Ability to coordinate effectively across multiple operational teams in fast-paced environments.
• Strong leadership, coordination, and stakeholder management skills.
• Excellent communication and customer-facing capabilities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively under pressure and manage critical operational situations.
• Proactive, organized, and results-oriented mindset.
• Strong collaboration and teamwork capabilities, with a willingness to coach and support colleagues.
• Flexible and adaptable to changing operational demands.

Key Skills

• Automation Operations
• Incident Management
• Service Request Fulfillment
• Change Management
• Ticketing Systems
• Operational Support Systems
• Work Order Management
• SLA Management
• KPI Reporting
• Customer Experience Monitoring
• Operational Governance
• Leadership
• Coordination
• Stakeholder Management
• Communication
• Customer-Facing Capabilities
• Analytical Skills
• Troubleshooting
• Problem-Solving
• Teamwork

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

About the Role

Tabby is a financial technology company operating in the GCC, focused on simplifying shopping and payments through Buy Now, Pay Later solutions. The company partners with major brands and serves a large customer base across the region. This is an opportunity to begin a career in customer support within Tabby's Customer Support Operations team in Riyadh. The company emphasizes providing necessary tools, support, and rewards for professional growth to individuals committed to their work.

Key Responsibilities

• Provide customer support through phone, chat, and email in both Arabic and English.
• Address customer inquiries and resolve issues to ensure a positive customer experience.
• Follow established guidelines and utilize provided tools for accurate and efficient customer assistance.

Qualifications and Requirements

• Proficiency in speaking and writing both Arabic and English, with English at a B2 level or above.
• Availability for 24/7 rotational shifts and the ability to work from the office.
• Eligibility for Saudi Nationals only.

Required Skills

• Excellent communication skills in Arabic and English.
• Strong customer support and service orientation.
• Effective problem-solving abilities.
• Demonstrated quick learning capabilities.
• Professionalism and a serious approach to work.
• Ability to remain calm and composed under pressure.

Work Location and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires working from the office. The salary range for this position is SAR 6,000 - SAR 7,500 per month. The application deadline is 30 June 2026.

Recruitment Day Information

Tabby is hosting a Recruitment Day for this role. Interested candidates are invited to attend on the following dates:

• Dates: February 11th and 12th, 2026
• Time: 09:00 AM – 5:00 PM
• Address: QQF4+4CJ, Al Hamra, Riyadh 13217

Walk-in interviews are welcome during the specified recruitment days.

About the Role

ahb (Arabian Housing & Building Contracting Company), established in 2014, is an architect-led design-build practice engaged in complex projects across architecture, engineering, construction, fabrication, and bespoke development. With a vision to shape the future, ahb is seeking an Information Technology Specialist to join its team in Riyadh, Saudi Arabia. The IT Specialist will play a key role in supporting and maintaining the organization's IT infrastructure, systems, and end-user technology services, ensuring the reliability, security, and efficiency of IT operations.

Key Responsibilities

• Provide comprehensive technical support and troubleshooting for hardware, software, network, and system-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Manage user accounts, access rights, and permissions across all company systems.
• Monitor and maintain network performance, security, and connectivity to ensure optimal operation.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Assist in the implementation and maintenance of cybersecurity controls and best practices to safeguard company assets.
• Coordinate with external vendors and service providers as required to resolve IT-related matters.
• Maintain an accurate IT asset inventory and ensure proper documentation of IT resources.
• Support system upgrades, software installations, and patch management activities to keep systems up-to-date.
• Ensure data backup processes are functioning correctly and assist with disaster recovery procedures.
• Respond promptly to IT service requests and maintain accurate support records.
• Provide user training and guidance on IT systems and promote security awareness among employees.

Qualifications and Requirements

• Must be a Saudi National.
• Possess a Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Have 3+ years of experience in IT support, system administration, or a similar role.
• Demonstrate experience with Microsoft 365 administration and Windows operating systems.
• Exhibit a good understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Be familiar with cybersecurity principles and endpoint protection solutions.
• Possess experience in managing IT assets and user support activities.
• Exhibit strong troubleshooting and problem-solving skills.
• Communicate effectively in both Arabic and English.
• Relevant certifications such as Microsoft, CompTIA, or Cisco certifications are considered an advantage.

Required Skills

• Technical Support
• Hardware Troubleshooting
• Software Troubleshooting
• Network Troubleshooting
• System Troubleshooting
• Installation, Configuration, and Maintenance of IT Equipment (desktops, laptops, printers)
• User Account and Access Management
• Network Performance, Security, and Connectivity Monitoring
• Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint)
• Cybersecurity Controls Implementation and Maintenance
• IT Asset Inventory Management
• System Upgrades, Software Installations, and Patch Management
• Data Backup Processes and Disaster Recovery Procedures
• IT Service Request Management
• User Training and Security Awareness
• Windows Operating Systems
• Networking Concepts (TCP/IP, DNS, DHCP, VPNs)
• Cybersecurity Principles
• Endpoint Protection Solutions
• User Support Activities
• Problem-Solving
• Communication Skills

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

We are looking for an outstanding customer service representative to work with us in a dynamic environment. Responsibilities include:
• Receiving customer inquiries and responding to them professionally and expertly
• Solving customer issues and providing them with the appropriate support
• Following up on customer requests and ensuring they are met with the highest quality standards
• Contributing to improving the customer experience and increasing their satisfaction