Full-time It Support Technician Jobs in Riyadh

More than 55 Full-time It Support Technician Jobs in Riyadh. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!



img
Desktop EUC L1

Desktop EUC L1

📣 Job AdNew

Iron Systems

Full-time

About the Role

Iron Systems is seeking a motivated and customer-focused Desktop EUC L1 professional to join our team. This full-time position offers an opportunity for individuals with 0-1 years of experience to develop their skills in end-user computing support within a dynamic environment. The role is based in Riyadh, Saudi Arabia.

Key Responsibilities

  • Provide comprehensive on-site and desk-side support services to end users.
  • Troubleshoot PC-related problems under the direction of Level 2 support or a single point of contact (SPOC).
  • Ensure timely completion of incidents and requests within Service Level Agreements (SLAs), even in a pressurized environment.
  • Build, configure, and troubleshoot the installation of the "Gold" image on customer PCs and laptops, including applications and hardware components.
  • Maintain daily updates for all assigned tickets.
  • Support meeting room environments and video conferencing systems.
  • Provide support for printers, scanners, and other peripheral devices.
  • Offer support for mobile devices, including iPads, iPhones, and Android devices.
  • Perform end-user data backup and restoration as required during service incidents.
  • Provide "smart hands" support for data center equipment according to specified SLAs in designated locations.
  • Assist in troubleshooting data center devices as directed by technical support.
  • Replace defective component cards in data center equipment as advised, which may include removing and replacing modules and reconnecting patch cables.
  • Perform daily tape changes to support local backup routines at required sites.
  • Import and export tapes to tape libraries as advised by technical support.

Qualifications and Requirements

  • Must possess good customer-facing skills and maintain a professional presentation.
  • Demonstrate independent and proactive thinking.
  • Ability to build effective relationships within the team, across the business, and with Professional Services.
  • Must adhere to specified standards and maintain appropriate deportment, conduct, and ethical workplace practices.
  • Capability to work independently and unsupervised, taking initiative when necessary.
  • Must be organized and able to prioritize work effectively.
  • Candidates must be fully vaccinated.

Required Skills

  • Experience using a call logging system.
  • Proficient working knowledge of Windows 7 and Windows 10 operating systems.
  • Solid understanding of Office applications.
  • Experience supporting MACs is beneficial.
  • Knowledge of mobile devices, specifically Androids and iPhones.
  • Working knowledge of current and legacy hardware platforms.
  • Experience in building, configuring, replacing, and troubleshooting PC and laptop hardware components.
  • Familiarity with Microsoft SCCM.
  • Ability to replace defective parts as identified by the client.
  • Excellent hands-on experience in the installation and troubleshooting of data center equipment.
  • Proficiency in rack and stack of data center equipment and cabling.
  • Excellent communication skills are mandatory in both English and the local language.

Additional Information

Desired educational requirements include completion of CompTIA certifications (*, A+, Network+) or completion (or near completion) of Microsoft certifications (*, MCP, MCITP, MCSE).

breifcase0-1 years

locationRiyadh

7 days ago
ML Operations & Customer Support Engineer, Staff/Senior Staff level - Riyadh, KSA

ML Operations & Customer Support Engineer, Staff/Senior Staff level - Riyadh, KSA

📣 Job AdNew

Qualcomm

Full-time

About the Role

Qualcomm Middle East Information Technology Company LLC is seeking an experienced ML Operations & Customer Support Engineer to join their Customer Engineering team in Riyadh, KSA. This customer-facing role focuses on supporting strategic customers in deploying AI inference workloads on advanced Qualcomm AI inference accelerators. These accelerators utilize Qualcomm's expertise in hardware-accelerated AI to provide high-performance, energy-efficient generative AI and computer vision inference solutions for modern data centers. The position requires a strong background in ML model deployment, systems engineering, rack-scale management software, DevOps/MLOps automation, and cross-functional collaboration to ensure system uptime, reliability, and performance, while resolving customer support cases within defined SLAs/KPIs. This role is essential for ensuring customer success with Qualcomm's AI technology, involving deep dives into ML inference pipelines, systems troubleshooting, and data center operations, in collaboration with customers and internal teams.

Key Responsibilities

  • Serve as the primary technical escalation point for customer issues related to AI inference workloads.
  • Manage end-to-end case resolution, ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Lead incident response, triage, and root cause analysis (RCA) for critical issues.
  • Provide timely and transparent communication to customers regarding issue status and resolution progress.
  • Maintain high levels of customer satisfaction and service reliability.
  • Ensure high availability and uptime of customer AI deployments, particularly rack-scale systems.
  • Monitor system health, performance metrics, and workload behavior to proactively identify potential issues.
  • Implement and manage failover, redundancy, and resiliency mechanisms for continuous operation.
  • Proactively identify operational risks and implement preventative actions.
  • Support the deployment, optimization, and troubleshooting of ML inference pipelines.
  • Debug issues across model, runtime, system, and hardware layers.
  • Analyze model performance, including latency, throughput, and accuracy tradeoffs, in production environments.
  • Support various ML frameworks such as PyTorch, TensorFlow, and ONNX, and model conversion flows.
  • Assist in applying model optimization techniques including quantization, batching, compilation, and runtime tuning.
  • Support AI workloads in bare-metal and virtualized environments.
  • Troubleshoot issues across Linux operating systems, drivers, firmware, and the networking stack.
  • Support deployment and maintenance using Infrastructure as Code (IaC) and automation tools.
  • Work with Data Center Infrastructure Management (DCIM) tools and monitoring systems.
  • Coordinate with hardware vendors for accelerator, server, and networking-related issues.
  • Implement and manage monitoring systems, including logs, metrics, and traces.
  • Build dashboards to track uptime, SLA adherence, performance, and utilization metrics.
  • Automate repetitive operational tasks using scripts and workflows.
  • Establish and enforce runbooks and standard operating procedures (SOPs).
  • Collaborate closely with Customer Engineering, Product, Engineering, and Support teams.
  • Provide structured feedback to engineering teams for product improvements and defect resolution.
  • Support customer onboarding, deployment readiness, and operational handover processes.
  • Participate in customer reviews, escalations, and technical deep dives.

Qualifications and Experience

  • Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field.
  • 10-15+ years of experience in ML operations, systems engineering, or customer support engineering.
  • Proven experience in customer-facing technical roles with SLA-driven support models.
  • Strong experience with AI/ML inference workloads in production environments.
  • Deep understanding of end-to-end ML inference pipelines.
  • Hands-on experience with Linux systems, system bring-up, drivers, and debugging tools.
  • Strong understanding of AI accelerator architecture and system bottlenecks.
  • Experience with model deployment, optimization, and performance tuning.
  • Experience with data center operations and rack-scale deployments.
  • Familiarity with bare-metal, virtualization, and containerization technologies such as Docker and Kubernetes.
  • Knowledge of networking concepts including TCP/IP, RDMA, and storage systems.
  • Experience with cloud and hybrid environments.
  • Experience with monitoring and observability tools like Prometheus, Grafana, and ELK stack.
  • Strong skills in incident management, RCA, and production operations.
  • Experience defining and tracking SLAs, KPIs, and operational metrics.
  • Proficiency in Python, Bash, or similar scripting languages.
  • Experience in automation, DevOps, and MLOps tooling.
  • Strong problem-solving and diagnostic skills.
  • Excellent communication and customer engagement skills.
  • Ability to operate effectively in high-pressure, mission-critical environments.
  • High attention to detail with a focus on quality, reliability, and accountability.
  • Experience with Qualcomm Cloud AI or similar AI accelerator platforms.
  • Experience supporting large-scale AI deployments (LLMs, CV pipelines, generative AI).
  • Familiarity with inference runtimes (TensorRT, ONNX Runtime, custom runtimes).
  • Experience with CI/CD pipelines for ML deployment.

Required Skills and Competencies

  • ML inference pipelines
  • Systems troubleshooting
  • Data center operations
  • ML model deployment
  • Systems engineering
  • Rack-scale management software
  • DevOps/MLOps automation
  • Cross-functional collaboration
  • Customer Support
  • SLA Ownership
  • Incident response
  • Triage
  • Root cause analysis (RCA)
  • Customer satisfaction
  • Service reliability
  • High availability
  • System health monitoring
  • Performance metrics
  • Failover, redundancy, and resiliency mechanisms
  • Risk identification and preventative actions
  • AI inference workload support
  • ML inference pipeline optimization
  • Model performance analysis
  • PyTorch, TensorFlow, ONNX
  • Model conversion flows
  • Model optimization techniques (quantization, batching, compilation, runtime tuning)
  • Bare-metal and virtualized environments
  • Linux OS, drivers, firmware, and networking stack
  • Infrastructure as Code (IaC) and automation tools
  • DCIM tools and monitoring systems
  • Logs, metrics, and traces
  • Dashboards for uptime, SLA adherence, performance, and utilization
  • Automating repetitive operational tasks
  • Scripts and workflows
  • Runbooks and Standard Operating Procedures (SOPs)
  • Customer Engineering, Product, and Support teams collaboration
  • Customer onboarding, deployment readiness, and operational handover
  • Customer reviews and technical deep dives
  • AI/ML inference workloads
  • Linux systems, system bring-up, and debugging tools
  • AI accelerator architecture and system bottlenecks
  • Model performance tuning
  • Rack-scale deployments
  • Virtualization and containerization technologies (Docker, Kubernetes)
  • Networking concepts (TCP/IP, RDMA, storage systems)
  • Cloud and hybrid environments
  • Monitoring/observability tools (Prometheus, Grafana, ELK)
  • Incident management and production operations
  • Operational metrics definition and tracking
  • Python, Bash, and scripting languages
  • DevOps and MLOps tooling
  • Problem-solving and diagnostic skills
  • Communication and customer engagement
  • High-pressure and mission-critical environments
  • Attention to detail, quality, reliability, and accountability

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

breifcase+10 years

locationRiyadh

7 days ago
Service Desk Specialist

Service Desk Specialist

📣 Job AdNew

Ericsson

Full-time

About the Role

Ericsson is seeking a dedicated Service Desk Specialist to join our team in Riyadh, Saudi Arabia. This full-time role places you at the core of the Automation Operations hub, acting as the primary point of contact between Service Delivery teams and other business functions. You will be instrumental in ensuring the seamless operation and alignment of automation initiatives with customer expectations and operational requirements. This opportunity is exclusively open to Saudi nationals, supporting Ericsson's Saudization initiatives.

Key Responsibilities

  • Serve as the central coordination point for all Automation Operations activities, liaising between Service Delivery teams and business stakeholders.
  • Manage operational communications and notifications concerning incidents, service requests, and changes.
  • Coordinate and manage incidents throughout their lifecycle, providing support during major and critical service-impacting events.
  • Track, monitor, and report on incidents to ensure timely resolution, appropriate escalation, and clear stakeholder communication.
  • Support request fulfillment activities, including logging, categorizing, monitoring, tracking, and ensuring timely closure and documentation of service requests.
  • Assist with change management processes, monitor change activities, ensure compliance with procedures, and manage access requests and change-related communications.
  • Act as the primary interface for Managed Services customers and their care organizations, and coordinate communications with partners and third-party providers.
  • Support regulatory requests and compliance-related activities.
  • Serve as the single point of contact for escalated VIP customer complaints when necessary.

Qualifications and Requirements

  • BSc in Telecommunications, Computer Science, or an equivalent field.
  • 3-5 years of experience in telecom operations, Managed Services, Service Desk, NOC/SNOC, or operational support environments.
  • Previous supervisory or team coordination experience is considered an advantage.
  • Strong understanding of telecom operations, Managed Services, and Service Desk processes.
  • Solid knowledge of Incident Management, Problem Management, Request Fulfillment, and operational escalation processes.
  • Experience with ticketing systems, operational support systems, and work order management tools.
  • Understanding of telecom network environments, field operations, and service delivery processes.
  • Good understanding of SLA management, KPI reporting, customer experience monitoring, and operational governance.
  • Ability to coordinate effectively across multiple operational teams in fast-paced environments.
  • Strong leadership, coordination, and stakeholder management skills.
  • Excellent communication and customer-facing capabilities.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to work effectively under pressure and manage critical operational situations.
  • Proactive, organized, and results-oriented mindset.
  • Strong collaboration and teamwork capabilities, with a willingness to coach and support colleagues.
  • Flexible and adaptable to changing operational demands.

Key Skills

  • Automation Operations
  • Incident Management
  • Service Request Fulfillment
  • Change Management
  • Ticketing Systems
  • Operational Support Systems
  • Work Order Management
  • SLA Management
  • KPI Reporting
  • Customer Experience Monitoring
  • Operational Governance
  • Leadership
  • Coordination
  • Stakeholder Management
  • Communication
  • Customer-Facing Capabilities
  • Analytical Skills
  • Troubleshooting
  • Problem-Solving
  • Teamwork

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

breifcase2-5 years

locationRiyadh

6 days ago
(Sr.) Service Engineer

(Sr.) Service Engineer

📣 Job AdNew

Supermicro

Full-time

About the Role

Supermicro, a provider of server, storage, and networking solutions, is seeking a (Sr.) Service Engineer to join its Global Service Team. This full-time role is based in Riyadh, Saudi Arabia, and focuses on delivering post-sales support through field-based troubleshooting, maintenance, and system repairs. The position requires a strong background in server and enterprise hardware support, advanced diagnostic capabilities, and a commitment to service excellence.

As a provider for Data Center, Cloud Computing, and Enterprise IT sectors, Supermicro is experiencing global expansion. This growth offers opportunities for professionals to contribute to technology-led innovation and ensure customer satisfaction through effective technical support.

Key Responsibilities

  • Perform on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems.
  • Lead preventive maintenance efforts to meet Service Level Agreement (SLA) commitments and optimize repair cycle times.
  • Serve as an escalation point for complex technical issues, managing them to resolution.
  • Provide Level 2 support to channel partners, including resellers and distributors.
  • Support enterprise solutions such as GPU systems, networking, firmware/BIOS updates, and cable management.
  • Collaborate with Technical Account Managers, Service Managers, and Product Managers to enhance service programs.
  • Train new service engineers and customers on hardware functionalities and support procedures.
  • Conduct lab-based simulations and tests to replicate and resolve field issues.
  • Manage service tickets using Supermicro’s Service Portal, ensuring timely and high-quality resolution.
  • Document fault triage processes, develop knowledge base content, and contribute to training materials.
  • Present technical findings and detailed reports to stakeholders.

Qualifications and Requirements

  • Bachelor’s degree in Computer Science, Electrical/Computer Engineering, or a related field; equivalent experience or military background will be considered.
  • A minimum of 5 years of experience supporting and maintaining complex server, storage, and networking environments.
  • Proven field experience in break/fix support, with an emphasis on customer interaction and service delivery.
  • Familiarity with Windows and Linux operating environments; relevant certifications are a plus.
  • Must be physically capable of lifting up to 50 lbs and standing for extended periods.
  • Full professional proficiency in English, both spoken and written.
  • Familiarity with basic Linux navigation is required.

Required Skills

  • Expertise in server and enterprise hardware support, including advanced diagnostic capabilities.
  • Proficiency in on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems.
  • Experience with preventive maintenance and ensuring adherence to SLA commitments and repair cycle times.
  • Ability to provide Level 2 support to channel partners.
  • Comprehensive knowledge of enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management.
  • Skills in developing service programs in collaboration with TAMs, Service Managers, and Product Managers.
  • Experience in training new service engineers and customers on hardware and support procedures.
  • Capability to conduct lab-based simulations and tests for field issue resolution.
  • Proficiency in managing service tickets and ensuring timely, high-quality resolution.
  • Skills in documenting fault triage, developing knowledge base content, and contributing to training materials.
  • Ability to present technical findings and reports effectively.
  • Deep technical knowledge of server hardware support, storage hardware support, and networking hardware support.
  • In-depth understanding of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations.
  • Strong troubleshooting skills, encompassing hardware diagnostics and software-related issue analysis.
  • Proficiency with BMC tools such as SMC IPMICFG and SUM, or equivalent tools like iLO/iDRAC.
  • Excellent communication, time management, and multitasking skills.
  • Proven ability to manage multiple cross-functional projects in a dynamic environment.

Work Environment and Location

This is a full-time, hands-on role based in Riyadh, Saudi Arabia. In accordance with Nitaqat regulations (Saudization), this position primarily seeks candidates with Saudi nationality.

Supermicro is an Equal Opportunity Employer and embraces diversity. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

breifcase5-10 years

locationRiyadh

Remote Job
3 days ago
E-Learning Platform Operations Specialist (Tamheer Program)

E-Learning Platform Operations Specialist (Tamheer Program)

📣 Job Ad

CareerFirst Company

Full-time

About the Role

CareerFirst is seeking an E-Learning Platforms Operations and Technical Support Specialist to join their team in Riyadh, Saudi Arabia. This opportunity is part of the Tamheer program, offering a career path for individuals with 0-1 years of experience in the e-learning sector. The successful candidate will play a crucial role in managing, maintaining, and supporting the Learning Management System (LMS) to ensure an effective and seamless e-learning experience for all users.

Key Tasks and Responsibilities

  • Assist in the overall administration, configuration, and ongoing maintenance of the Learning Management System (LMS).
  • Create, update, and manage user accounts, ensuring appropriate access permissions are assigned to learners, instructors, and administrators.
  • Accurately upload, organize, and test digital learning materials, courses, quizzes, and multimedia content to ensure a smooth user experience.
  • Serve as the primary point of contact for users experiencing technical issues, providing prompt support to resolve login problems, navigation errors, or system malfunctions.
  • Generate periodic reports detailing learner progress, course completion rates, attendance records, and overall platform engagement metrics.
  • Conduct quality assurance checks to ensure all published content adheres to platform standards and functions correctly across a variety of devices and web browsers.

Qualifications and Requirements

  • The applicant must be fully eligible to register and participate in the Tamheer program of the Technical and Vocational Training Corporation (HRDF).
  • Hold a Bachelor's degree in Computer Science, Information Technology, Educational Technology, or a closely related field.

Required Skills

  • Basic familiarity with Learning Management System (LMS) platforms such as Moodle or Blackboard, or a strong, demonstrable willingness to learn.
  • Excellent communication skills in both Arabic and English, enabling effective interaction with diverse user groups.

Additional Details

Company: CareerFirst Company

Location: Riyadh, Saudi Arabia

Required Experience: 0-1 years

Job Type: Full-time

breifcase0-1 years

locationRiyadh

10 days ago
Application Support Engineer

Application Support Engineer

📣 Job AdNew

Seclore

Full-time

About the Application Support Engineer Role

Seclore is seeking an Application Support Engineer to join its team in Riyadh, Saudi Arabia. This role is designed for individuals who are proactive problem-solvers with an interest in data security and customer relations. The position is within a company focused on data-centric cybersecurity solutions for enterprises. The role offers an opportunity to contribute to the field of data security in a fast-paced environment.

Role Overview

As an Application Support Engineer, you will be responsible for understanding complex client environments and developing solutions for the implementation of Seclore products. Your technical expertise and customer service skills will be essential in ensuring seamless integration and optimal performance of these solutions, thereby safeguarding digital assets and maintaining compliance while supporting collaboration and productivity.

Key Responsibilities

  • Understand and interpret the complex architecture of client environments to design and document the implementation of Seclore products.

Qualifications and Experience

  • Experience in Application Support.
  • Experience working in a super-agile environment.
  • Ability to understand and interpret complex client architectures.
  • 2-5 years of experience required.
  • Preferred industry certifications include MCSE, MCP, and RHEL Certifications.

Required Skills and Attributes

  • Strong customer relationship skills.
  • Proactive thinking with a "can do" attitude.
  • Analytical mind with problem-solving abilities.
  • Customer service orientation.
  • Arabic Speaker.
  • Application Support expertise.
  • Customer Relationship Management skills.
  • Knowledge of Web Server and Application Server technologies (Apache, Tomcat, IIS).
  • Detailed knowledge of configuration parameters.
  • Understanding of SSL, Exchange, and DNS.
  • Basic understanding of firewall concepts, DMZ, proxy, and reverse proxy.
  • Excellent communication skills, both verbal and written.
  • Team player mentality.
  • Operating System knowledge (Server OS, Windows 10, Linux).
  • Knowledge of computer security procedures and protocols.
  • Database knowledge (Oracle, MSSQL, LDAP).

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within a dynamic and agile work environment.

breifcase2-5 years

locationRiyadh

7 days ago
Field Services Engineer

Field Services Engineer

📣 Job Ad

Fircroft

Full-time

About the Role

Fircroft is seeking a customer-focused Field Services Engineer to join their team in Riyadh, Saudi Arabia. This full-time position involves supporting advanced Enterprise Imaging Solutions within Radiology and Cardiology domains. A significant aspect of this role includes serving as a Resident Engineer at designated customer sites, as required by contractual agreements, to ensure the seamless operation of critical healthcare IT systems.

The ideal candidate will possess strong technical expertise, excellent customer-facing skills, and a commitment to delivering effective healthcare technology solutions. Responsibilities include the installation, configuration, support, maintenance, and optimization of vital healthcare IT systems, such as RIS, PACS, and VNA.

Key Responsibilities

  • Lead the installation, configuration, and commissioning of healthcare IT solutions, including RIS, PACS, VNA, Cardiology Imaging Systems, and third-party healthcare applications and hardware.
  • Conduct site surveys and support system deployments, upgrades, migrations, and go-live activities.
  • Ensure successful integration between healthcare applications and hospital systems.
  • Provide onsite and remote technical support to customers, ensuring high system availability and operational excellence.
  • Act as the primary technical point of contact for customer incidents, service requests, and escalations.
  • Troubleshoot complex technical issues and perform root cause analysis.
  • Coordinate with regional and global support teams to resolve critical incidents.
  • Support day-to-day operations and assist customers in the effective use of healthcare IT applications.
  • Serve as a Resident Engineer at customer sites when required by contractual agreements.
  • Work closely with customer teams and align support activities with their operational schedules.
  • Build strong customer relationships and ensure high levels of customer satisfaction.
  • Conduct regular system health checks and proactive maintenance activities.
  • Monitor system performance and identify potential risks before they impact operations.
  • Recommend and implement technical improvements to enhance system reliability and efficiency.
  • Lead customer communications during critical incidents and service-impacting events.
  • Facilitate post-incident reviews and retrospective meetings.
  • Analyze customer feedback and support data to identify improvement opportunities.
  • Drive initiatives that enhance support processes and customer experience.
  • Maintain accurate technical documentation, reports, and service records.
  • Ensure compliance with company standards and best practices.
  • Contribute to knowledge sharing and continuous learning initiatives.

Qualifications and Requirements

  • Bachelor's Degree in Information Technology, Computer Engineering, Biomedical Engineering, Electronics Engineering, Computer Science, or a related field.
  • 2-5 years of experience in Healthcare IT, Medical Imaging, or Healthcare Technology environments.
  • Experience supporting enterprise imaging solutions within hospitals or healthcare organizations.
  • Hands-on experience with RIS, PACS, VNA, Cardiology systems, and healthcare integrations.

Required Skills

  • Enterprise Imaging Solutions
  • RIS (Radiology Information Systems)
  • PACS (Picture Archiving and Communication Systems)
  • VNA (Vendor Neutral Archive)
  • Cardiology Imaging Systems
  • Healthcare IT
  • Medical Imaging
  • Healthcare Technology
  • Customer-facing skills
  • Technical support
  • Troubleshooting
  • Root cause analysis
  • System monitoring
  • System optimization
  • Customer engagement
  • Documentation
  • Knowledge management

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires the ability to serve as a Resident Engineer at customer sites as needed, aligning with contractual agreements.

breifcase2-5 years

locationRiyadh

Remote Job
9 days ago
Infrastructure Monitoring Analyst (L1 Support)

Infrastructure Monitoring Analyst (L1 Support)

📣 Job Ad

DXC Technology

Full-time

About the Role

DXC Technology is seeking a diligent and detail-oriented Infrastructure Monitoring Analyst (L1 Support) to join our team in Riyadh, Saudi Arabia. This role focuses on ensuring 24x7 visibility into enterprise systems by monitoring, detecting, and triaging infrastructure events and alerts. The team plays a vital part in maintaining operational stability and service continuity by proactively identifying incidents and initiating response workflows through our IT Service Management (ITSM) system. As an L1 Support Analyst, you will be instrumental in the initial stages of incident management, ensuring that alerts are accurately logged, categorized, and escalated to the appropriate teams. Your contribution will directly impact the efficiency and effectiveness of our IT operations and support services.

Key Responsibilities

  • Monitor IT infrastructure alerts and events across network, server, and application systems using centralized monitoring tools.
  • Create and categorize tickets within the ITSM system (*, ServiceNow, BMC) according to Standard Operating Procedures (SOPs) upon detection of defined alerts or threshold breaches.
  • Follow predefined workflows to notify relevant resolver groups or escalate incidents as necessary.
  • Operate effectively within a 24x7 shift environment, which includes night and weekend shifts.
  • Maintain accurate event logs and meticulously document issues for further triage and resolution.
  • Support the initial validation of events, including the elimination of false positives, based on standard checks.
  • Collaborate with L1/L2 support teams for seamless incident handover or follow-up actions.
  • Ensure compliance with monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for incident detection and ticket creation.
  • Assist in the upkeep of monitoring dashboards and tools under supervision.
  • Participate in periodic system health checks and perform basic IT operations tasks in accordance with SOPs.

Qualifications and Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 3 years of relevant experience in an IT monitoring or support role.
  • Willingness and ability to work 24x7 rotational shifts.
  • Good analytical and problem-solving skills.
  • Ability to handle repetitive monitoring tasks with diligence and accuracy.
  • Basic familiarity with infrastructure domains such as Windows, Active Directory (AD), network, and servers is preferred.
  • Proficiency in basic report preparation using Microsoft Excel and documentation using word processing tools is essential.
  • Strong attention to detail and the ability to follow runbooks/SOPs precisely.
  • Good written and verbal communication skills.
  • A customer-oriented approach is always expected.

Required Skills

  • IT infrastructure alerts and events monitoring
  • ITSM system ticketing and management
  • Incident notification and escalation procedures
  • Event log maintenance and documentation
  • Event validation and false positive elimination
  • Incident handover processes
  • Monitoring KPIs and SLAs adherence
  • Monitoring dashboards and tools upkeep
  • System health checks
  • Basic IT operations tasks
  • Familiarity with Windows, Active Directory (AD), network, and servers
  • Report preparation using Excel
  • Documentation using word processing tools
  • Attention to detail
  • Adherence to runbooks and SOPs
  • Communication skills (written and verbal)
  • Customer-oriented approach
  • Analytical skills
  • Problem-solving skills
  • Diligence and accuracy in repetitive tasks

Work Environment and Additional Information

This is a full-time, permanent position. The role requires the ability to work 24x7 rotational shifts, including nights and weekends. An advanced degree in a relevant field is considered a plus. The position is based in Riyadh, Saudi Arabia.

breifcase2-5 years

locationRiyadh

9 days ago
Automation Engineer, Reliability Maintenance Engineering

Automation Engineer, Reliability Maintenance Engineering

📣 Job AdNew

Amazon

Full-time

About the Role

Join the Amazon Operations' Reliability Maintenance Engineering (AMET) team, the backbone of the Amazon customer experience. This team plays a vital role in maintaining and improving technologies across the global network of warehouses and deliveries. We are looking for highly motivated, customer-focused Automation Engineers to join us.

Automation Engineer Responsibilities

The Automation Engineer primarily focuses on identifying, troubleshooting, and optimizing control solutions for automated material handling equipment. This includes systems such as conveyors, sorters, scanners, cameras, print and apply systems, scales, Human-Machine Interface (HMI) systems, and control cabinets. You will also be responsible for training maintenance technicians on troubleshooting hardware and performing preventative maintenance, thereby enhancing the overall technical capability on-site.

Key Tasks

  • Act as the on-site subject matter expert for all in-building control systems and sensors, with active monitoring, fault identification, and system repair to ensure a high level of equipment availability for internal customers.
  • Train technicians on the fundamentals of control system troubleshooting to elevate the technical knowledge base within the site.
  • Collaborate within the AMET Controls network to optimize the monitoring of Material Handling Equipment (MHE) metrics, providing insights and data to internal customers through effective troubleshooting and prioritization.
  • Actively participate in or lead continuous improvement projects coordinated by the AMET Controls network.
  • Coordinate with IT, Controls Engineering, and Operations Engineering teams to ensure all systems are accurately documented and reliable backup libraries for control systems are maintained.
  • Work alongside global teams to support the installation and commissioning of new equipment.
  • Interpret mechanical and electrical drawings, and develop code optimization strategies in compliance with IEC 61131-3 standards.
  • Perform necessary changes in PLC code and SCADA systems to optimize operations, strictly adhering to the change management process.
  • Ensure the reliability of equipment control systems and maintain regular, documented backups of PLC code.
  • Conduct root cause analysis for unplanned downtime related to control systems and ensure timely closure of Corrective and Preventive Actions (CPA).
  • Communicate with remote technical support teams from Original Equipment Manufacturers (OEMs) when necessary to resolve issues.

Required Qualifications

  • Minimum of 1 year of experience with Programmable Logic Controller (PLC) software.
  • Minimum of 4 years of experience in PLC/SCADA integration.
  • Proven experience in troubleshooting, installation, fault finding, and repairs.

Core Skills

  • Proficiency in PLC programming and PLC/SCADA integration.
  • Strong skills in troubleshooting, preventative maintenance, and understanding of control systems and sensors.
  • Experience with Material Handling Equipment (MHE) metrics and continuous improvement methodologies.
  • Familiarity with IT, Controls Engineering, and Operations Engineering principles.
  • Ability to interpret mechanical and electrical drawings.
  • Knowledge of IEC 61131-3 programming standards.
  • Experience in managing PLC code and SCADA systems, including change management processes.
  • Skill in root cause analysis and working with remote technical support teams from Original Equipment Manufacturers (OEMs).

Additional Information

This opportunity is located in Riyadh, Saudi Arabia, and is a full-time position. This role falls within the 0-1 year experience bracket.

breifcase0-1 years

locationRiyadh

Remote Job
7 days ago
Customer Service Representative Recruitment Day - SAED

Customer Service Representative Recruitment Day - SAED

📣 Job AdNew

Tabby

SR 6,000 - 7,500 / Month dotFull-time

About the Role

Tabby is a financial technology company operating in the GCC, focused on simplifying shopping and payments through Buy Now, Pay Later solutions. The company partners with major brands and serves a large customer base across the region. This is an opportunity to begin a career in customer support within Tabby's Customer Support Operations team in Riyadh. The company emphasizes providing necessary tools, support, and rewards for professional growth to individuals committed to their work.

Key Responsibilities

  • Provide customer support through phone, chat, and email in both Arabic and English.
  • Address customer inquiries and resolve issues to ensure a positive customer experience.
  • Follow established guidelines and utilize provided tools for accurate and efficient customer assistance.

Qualifications and Requirements

  • Proficiency in speaking and writing both Arabic and English, with English at a B2 level or above.
  • Availability for 24/7 rotational shifts and the ability to work from the office.
  • Eligibility for Saudi Nationals only.

Required Skills

  • Excellent communication skills in Arabic and English.
  • Strong customer support and service orientation.
  • Effective problem-solving abilities.
  • Demonstrated quick learning capabilities.
  • Professionalism and a serious approach to work.
  • Ability to remain calm and composed under pressure.

Work Location and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires working from the office. The salary range for this position is SAR 6,000 - SAR 7,500 per month. The application deadline is 30 June 2026.

Recruitment Day Information

Tabby is hosting a Recruitment Day for this role. Interested candidates are invited to attend on the following dates:

  • Dates: February 11th and 12th, 2026
  • Time: 09:00 AM – 5:00 PM
  • Address: QQF4+4CJ, Al Hamra, Riyadh 13217

Walk-in interviews are welcome during the specified recruitment days.

breifcase0-1 years

locationRiyadh

about 17 hours ago
Senior .NET Application Support Specialist (L2/L3) - Riyadh - Onsite

Senior .NET Application Support Specialist (L2/L3) - Riyadh - Onsite

📣 Job Ad

Jari Solutions

Full-time

About the Role

Jari Solutions is seeking a Senior .NET Application Support Specialist (L2/L3) for an onsite position in Riyadh. This role is central to the operational stability of client production systems, particularly their correspondence system. The specialist will serve as the primary point of contact for system outages, requiring prompt and effective responses to minimize disruption. This position demands an active, always-available operational function that combines deep .NET and database troubleshooting expertise with meticulous documentation and clear communication with client stakeholders under pressure. The role carries significant Service Level Agreement (SLA) obligations.

Key Responsibilities

  • Provide L2 and L3 technical support for production systems, serving as the primary escalation point for application-layer incidents beyond basic helpdesk support.
  • Maintain mandated SLA tiers, including a 15-minute response and 2-hour resolution for Critical incidents (service outage affecting client operations).
  • Respond within 30 minutes and resolve within 4 hours for High incidents (service slowness or partial instability).
  • Respond within 1 hour and resolve within 8 hours for Medium incidents (small user subset affected, non-critical service).
  • Respond within 2 hours and resolve within 24 hours for Low incidents (minor bugs, UX issues, non-critical errors).
  • Manage AppDynamics monitoring dashboards, including configuring alerts, proactively detecting anomalies, and taking action before incidents impact users.
  • Perform root cause analysis (RCA) for all Critical and High incidents, producing formal Arabic RCA reports within agreed timeframes.
  • Manage the on-call rotation schedule, ensuring personal reachability after hours and on weekends for Critical incidents, as this is a contractual obligation.
  • Coordinate with DBA and infrastructure teams for incident resolution across application, database, and server layers.
  • Continuously maintain the incident log, problem register, and the updates/patches register.
  • Write, maintain, and regularly validate Standard Operating Procedures (SOPs) and runbooks in Arabic for all recurring support scenarios, incident types, and recovery procedures.

Qualifications and Experience

  • Fluent Arabic speaker is a mandatory requirement.
  • A minimum of 10 years of professional technical support experience, with at least 5 years at an L2/L3 level for enterprise .NET applications.
  • Demonstrable experience with SQL Server production troubleshooting.
  • Proven experience with log analysis and root cause analysis in production environments.
  • Experience coordinating across application, database, and infrastructure teams during incidents.
  • ITIL Foundation certification is preferred.

Required Technical Skills

  • Expertise in L2/L3 .NET application support, including diagnosing production issues in .NET Core REST APIs and **** WebForms applications, reading .NET stack traces, application logs, and event logs.
  • Proficiency in Windows Server administration, including IIS configuration and troubleshooting (application pools, bindings, request tracing), Windows Event Log analysis, and performance counters.
  • Strong SQL Server troubleshooting skills, including blocking queries, deadlocks, long-running queries, plan cache issues, and SQL Server error logs; capable of DBA-level diagnosis.
  • Advanced log analysis skills across Windows Event Log, IIS logs, .NET application logs, and structured logging output, with the ability to correlate logs across multiple layers.
  • Experience with AppDynamics (or equivalent APM) monitoring dashboards, including configuration, custom alert setup, performance baseline management, and transaction tracing.
  • Solid understanding of incident and problem management within the ITIL framework.
  • Fundamental network knowledge, including DNS resolution, load balancer behavior, and firewall rules.
  • Experience troubleshooting Identity Server issues, including SSO session problems and OpenID Connect flow debugging.
  • Basic Oracle skills sufficient to read Oracle alert logs and identify tablespace issues.
  • Awareness of DevOps pipelines and deployment processes.
  • Proficiency with secure remote access tooling and practices.

Professional Attributes

  • Exceptional composure under pressure, maintaining a calm, structured, and solution-focused approach during critical incidents.
  • Ability to provide clear and concise incident communication in Arabic to client stakeholders.
  • Strong documentation discipline, ensuring every incident is recorded, every RCA is filed, and every runbook is updated.
  • Effective escalation judgment, knowing when to resolve independently versus escalating to higher tiers.
  • High availability and reliability, understanding that on-call duties are a contractual obligation requiring consistent responsiveness.

Work Location and Details

This is a full-time, onsite position located in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of professional experience.

breifcase+10 years

locationRiyadh

Remote Job
9 days ago
Renovation Field Support Engineer

Renovation Field Support Engineer

📣 Job Ad

Otis Elevator Co.

Full-time

About the Role

Otis Elevator Company Saudi Arabia Ltd is seeking a dedicated Renovation Field Support Engineer to join our team. This full-time position is based in the Riyadh Region, serving both Riyadh and Al Khobar. The role is critical for ensuring the safe, efficient, and high-quality execution of renovation projects for existing equipment, systems, and facilities. The Renovation Field Support Engineer will provide essential technical and project support, ensuring all work adheres to Otis's engineering standards and regulatory requirements.

As a global leader in elevator and escalator services, Otis moves billion people daily. We are committed to fostering an innovative, diverse, and supportive community. We invest in employee development through opportunities, training, and resources, including our Employee Scholar Program.

Key Responsibilities

  • Conduct site assessments to evaluate the condition of existing systems before renovation.
  • Provide expert troubleshooting support to field teams and contractors during the renovation process.
  • Recommend engineering solutions and upgrades based on site findings.
  • Enforce safety standards on-site and ensure compliance with regulations and company policies.
  • Perform quality inspections to ensure renovation activities meet high standards.
  • Maintain proper documentation for all renovation efforts.
  • Identify potential project risks and propose corrective actions.
  • Prepare technical reports, site visit summaries, and progress updates for stakeholders.
  • Communicate project challenges, proposed solutions, and timeline adjustments to relevant parties.

Qualifications and Requirements

  • A minimum of 5 years of experience in vertical transportation, with a focus on renovation and modernization projects.
  • Strong diagnostic and problem-solving skills for complex technical issues.
  • Proven ability to accurately interpret engineering drawings and schematics.
  • Excellent communication and coordination abilities with a customer-focused mindset.
  • Capacity to work effectively under pressure in demanding field environments.
  • Strong organizational and reporting skills for project documentation and communication.
  • Experience utilizing field service management systems.
  • Proficiency with project management tools, including MS Project and Excel.

Required Skills

  • Technical Support
  • Troubleshooting
  • Engineering Solutions
  • Safety Standards Enforcement
  • Quality Inspections
  • Documentation Management
  • Risk Identification and Mitigation
  • Corrective Actions Planning
  • Technical Report Writing
  • Site Visit Summaries
  • Progress Updates Reporting
  • Effective Communication
  • Coordination
  • Customer-Focused Mindset
  • Organizational Skills
  • Reporting Skills
  • Field Service Management Systems Proficiency
  • MS Project Proficiency
  • Excel Proficiency
  • Diagnostic Skills
  • Problem-Solving Skills
  • Engineering Drawings Interpretation
  • Schematics Interpretation

Work Location and Type

This is a full-time position located in the Riyadh Region, Saudi Arabia, with responsibilities covering both Riyadh and Al Khobar.

breifcase5-10 years

locationRiyadh

10 days ago
Sales Assistant Engineer

Sales Assistant Engineer

📣 Job Ad

Delta Lighting

Full-time

About the Role

Delta Lighting, a company with over 30 years of experience in innovative lighting solutions in the Egyptian market and a notable presence in KSA, is seeking a Sales Assistant Engineer for its Riyadh office. The company is recognized for its technical expertise and service quality, collaborating with architects, designers, and engineers to provide customized lighting solutions. This position is suitable for an ambitious individual with a technical background and an interest in the lighting industry, aiming to begin a career in sales and technical support.

The Sales Assistant Engineer will support the sales team by providing technical information, preparing client documentation, and contributing to customer satisfaction. This role offers practical experience in a dynamic setting, supporting the company's growth and its commitment to delivering advanced indoor and outdoor lighting fixtures, emergency lighting, and smart control technologies.

Key Responsibilities

  • Assist the sales team in preparing proposals, presentations, and technical documents.
  • Provide accurate technical information and conduct product demonstrations for clients.
  • Conduct market research to identify industry trends and business opportunities.
  • Visit project sites to ensure alignment with project progress and client needs.
  • Offer technical assistance to customers during pre-sale, sale, and post-sale phases.
  • Troubleshoot technical issues for clients under the guidance of the sales account manager.
  • Maintain up-to-date knowledge of lighting products, technologies, and industry trends.
  • Provide technical support to customers and present product samples, creating mock-ups as needed.
  • Cultivate and maintain strong customer relationships to ensure satisfaction.
  • Resolve customer complaints and issues effectively.
  • Prepare and maintain sales records, generate reports, and manage documentation.
  • Assist with order processing and support inventory management.

Qualifications and Requirements

  • Bachelor's degree in Electrical Engineering or a related technical field.
  • Strong knowledge of electrical products, power systems, and control systems relevant to the lighting industry.
  • Must be currently based in Saudi Arabia.

Required Skills

  • Proficiency in preparing sales proposals, presentations, and technical documents.
  • Ability to conduct product demonstrations and provide technical assistance.
  • Experience in market research and identifying new business opportunities.
  • Skills in troubleshooting technical issues and providing solutions.
  • Knowledge of lighting products and technologies.
  • Adept at building customer relationships and ensuring customer satisfaction.
  • Competence in preparing sales records and reports.
  • Experience with order processing and inventory management.
  • Strong understanding of electrical engineering principles, electrical products, power systems, and control systems.
  • Excellent teamwork and collaboration capabilities.
  • Strong communication and interpersonal skills.
  • Demonstrated initiative and ability to handle increasing responsibility.
  • Excellent time management and organizational skills, with the ability to meet deadlines in a fast-paced environment.
  • Strong attention to detail.
  • Proficiency in MS Office suite.
  • Ability to work effectively with an ERP system, adhering to company procedures.

Work Environment and Details

This is a full-time position for a Sales Assistant Engineer at Delta Lighting, located in Riyadh, Saudi Arabia. The role requires 0-1 year of experience.

breifcase0-1 years

locationRiyadh

9 days ago
Continuous Airworthiness engineer

Continuous Airworthiness engineer

📣 Job AdNew

Airbus Helicopters

Full-time

About the Role

Airbus Helicopters Arabia for Aircraft Maintenance is seeking a Continuous Airworthiness Engineer to join their team in Riyadh, Saudi Arabia. This full-time, fixed-term position is essential for ensuring the ongoing airworthiness and operational readiness of the helicopter fleet. The role involves implementing technical requirements, supporting maintenance and material departments, and managing helicopter maintenance planning and documentation.

Key Responsibilities

  • Assure the proper implementation of technical requirements, including Airworthiness Directives.
  • Provide comprehensive technical support to the maintenance and material departments.
  • Plan, schedule, and coordinate all activities related to helicopter maintenance.
  • Ensure the proper documentation of all maintenance activities is maintained.
  • Comply with all Aviation, Safety, Quality, and Export Control Regulations.
  • Adhere to all Airbus Helicopters Management Systems, Policies, and Regulations.
  • Update flight data accurately and in a timely manner.
  • Plan and update both short-term and long-term maintenance activities.
  • Coordinate and follow up on all scheduled maintenance activities to ensure timely compliance.
  • Maintain aircraft history records and manage archiving processes.
  • Issue and track routine cards and work orders.
  • Establish and maintain both hard copy and automated aircraft records.
  • Update airframe and engine logbooks.
  • Issue and track unscheduled maintenance work orders.
  • Issue and track configuration change work orders.
  • Issue and track defect and discrepancy work orders.
  • Perform other duties as assigned by management.

Qualifications and Experience

  • A minimum of 5 years and a maximum of 10 years of relevant experience in a similar capacity is required.

Required Skills

  • Expertise in Airworthiness Directives.
  • Proficiency in providing Technical Support.
  • Strong capabilities in Maintenance Planning and Scheduling.
  • Excellent Coordination skills.
  • Meticulous Documentation practices.
  • Experience with Flight Data Updates.
  • Skilled in Aircraft History Maintenance and Archiving.
  • Proficient in Logbook Updates.
  • Competent in Work Order Management.
  • Experienced in Aircraft Records Management.

Work Context

This role is within the Customer Engineering & Technical Support & Services job family. The position is based in Riyadh, Saudi Arabia, and is offered on a full-time, fixed-term employment basis. Candidates should be aware of any potential compliance risks and commit to acting with integrity. Airbus is committed to workforce diversity and an inclusive working environment, welcoming all applications irrespective of background. Airbus will use submitted information for monitoring purposes related to your application or future employment.

breifcase5-10 years

locationRiyadh

3 days ago
Renovation Field Support Engineer

Renovation Field Support Engineer

📣 Job Ad

Otis Elevator Co.

Full-time

About the Role

Otis Elevator Company Saudi Arabia Ltd is seeking a Renovation Field Support Engineer to join its team in Riyadh. This full-time position is integral to providing technical and project support for the renovation of existing equipment, systems, and facilities. The role ensures that all corrective and renovation work is performed safely, efficiently, and in accordance with engineering standards, supporting Otis's global mission.

As a leader in elevator and escalator services, Otis is committed to innovation. This role offers opportunities for professional development within a company with a strong legacy and a resilient business model. You will be part of a diverse and collaborative community, working with industry professionals.

Key Responsibilities

  • Conduct site assessments to evaluate the condition of existing systems before renovation projects.
  • Provide technical troubleshooting support to field teams and contractors during renovations.
  • Recommend engineering solutions and upgrades based on site findings.
  • Enforce safety standards on-site and ensure compliance with applicable regulations.
  • Perform quality inspections to ensure renovation activities meet company standards.
  • Maintain proper documentation for all renovation activities.
  • Identify potential project risks and propose corrective actions.
  • Prepare technical reports, including site visit summaries and progress updates.
  • Communicate effectively with stakeholders regarding challenges, solutions, and timeline adjustments.

Qualifications and Experience

  • A minimum of 5 years of experience in vertical transportation, with a focus on renovation and modernization projects.
  • Demonstrated strong diagnostic and problem-solving skills.
  • Proven ability to interpret engineering drawings and schematics accurately.
  • Excellent communication and coordination abilities.
  • Capacity to work effectively under pressure in demanding field environments.
  • Robust organizational and reporting skills.
  • Experience utilizing field service management systems.
  • Proficiency with project management tools such as MS Project and Excel.

Required Skills

  • Technical Support
  • Troubleshooting
  • Engineering Solutions
  • Safety Standards Enforcement
  • Quality Inspections
  • Risk Identification and Mitigation
  • Corrective Actions Planning
  • Technical Report Writing
  • Site Visit Summaries
  • Progress Updates Reporting
  • Effective Communication
  • Coordination
  • Customer-Focused Mindset
  • Ability to Work Under Pressure
  • Organizational Skills
  • Reporting Skills
  • Field Service Management Systems Proficiency
  • MS Project
  • Excel
  • Diagnostic Skills
  • Problem-Solving Skills
  • Interpretation of Engineering Drawings
  • Interpretation of Schematics

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires direct engagement with field operations and project sites.

breifcase5-10 years

locationRiyadh

9 days ago
Pro Rata Technician

Pro Rata Technician

📣 Job AdNew

Guy Carpenter

Full-time

About the Role

Guy Carpenter, a business of Marsh and a specialist in global risk and reinsurance, is seeking a Pro Rata Technician to join its Client Support Services department. This role is based in Al Olaya, Riyadh, Saudi Arabia. It offers an opportunity for individuals interested in reinsurance or seeking a career change to gain technical experience within a brokerage environment. The Pro Rata Technician will support the client base through transactional processing and assist in securing reinsurance recoveries via accurate system entry. The position involves working with experienced Reinsurance professionals in Saudi Arabia and developing skills within a role that provides end-to-end responsibility for a client portfolio, contributing to a global business focused on risk management solutions.

Career Development

This role provides potential for career progression, including support towards CII qualifications, to facilitate learning and advancement within the industry. The position is part of a dynamic team that fosters an inclusive culture, encouraging collaboration with colleagues to develop impactful solutions for clients.

Key Responsibilities

  • Manage an assigned client portfolio, assuming full responsibility for all technical duties related to client accounts.
  • Collaborate with Market Fiduciary to support the collection of funds.
  • Oversee Pro Rata post, brokerage receivables, funding, retention, e-trading, and ad hoc reporting requests, covering all transactional process steps, including renewals.
  • Promote, build, and maintain professional relationships with Brokers, Clients, and Markets.
  • Participate in training sessions and contribute input to the team and department for reinsurance service processing to assist with troubleshooting.

Required Qualifications

  • Experience in Insurance/Reinsurance Premium/Claims, with specific experience in handling cash loss/large loss scenarios.
  • A strong desire to transition into the Reinsurance sector.
  • Competence in Excel and proficiency in Microsoft Office Applications.
  • A willingness to learn and develop knowledge of technical account structures.
  • Proven ability in managing workload effectively and managing expectations.

Desirable Experience

  • Experience within Pro Rata operations.
  • Experience working in a technical capacity for a Broker.
  • Reinsurance Claims experience.

Work Environment and Location

This is a full-time position located in Al Olaya, Riyadh, Saudi Arabia. Guy Carpenter, as part of Marsh, is committed to fostering a diverse, inclusive, and flexible work environment. Marsh supports a hybrid work model, balancing remote flexibility with in-office collaboration, with colleagues expected to be in their local office or working onsite with clients at least three days per week.

breifcase0-1 years

locationRiyadh

6 days ago
Technology Specialist

Technology Specialist

📣 Job Ad

Abbott

Full-time

About the Role

Abbott is seeking a Technology Specialist to join its Cardiac Rhythm Management (CRM) division in Riyadh, Saudi Arabia. This is a full-time, field-based position focused on supporting innovative technologies aimed at improving the lives of patients with heart arrhythmias. As part of a global leader in cardiac rhythm technologies, this role offers the opportunity to contribute to advancements within an international company.

Role Context and Responsibilities

The Technology Specialist will provide advanced technical and clinical support during device implants, follow-ups, and troubleshooting procedures. This role is integral to the launch, pilot programs, and early adoption of new technologies within the CRM portfolio, supporting their lifecycle management from pre-launch through post-market phases. You will assist healthcare professionals (HCPs) with device programming, diagnostics, and optimization, and deliver high-level demonstrations of new technologies in Cath and EP labs.

  • Provide advanced technical and clinical support during device implants, follow-ups, and troubleshooting.
  • Support the launch, pilot programs, and early adoption of new CRM technologies.
  • Assist in the lifecycle management of new technologies.
  • Support healthcare professionals with device programming, diagnostics, and optimization.
  • Deliver demonstrations of new technologies in Cath and EP labs.
  • Develop and deliver training programs for internal teams and healthcare professionals.
  • Educate Sales teams and distributors on new technology features.
  • Provide support for scientific sessions, workshops, and congress activities.

Qualifications and Requirements

Candidates for this role should possess a Bachelor's degree in Biomedical Engineering and hold a Saudi Council of Engineers (SCE) license. A minimum of 2 years of experience in the medical field is required. Proficiency in both English and Arabic is also necessary for this position.

  • Bachelor's degree in Biomedical Engineering.
  • Saudi Council of Engineers (SCE) license.
  • Minimum of 2 years of experience in the medical field.
  • English and Arabic language proficiency.

Essential Skills

Success in this role requires a blend of technical, clinical, and interpersonal skills. The ability to provide effective technical and clinical support, troubleshoot issues, and manage the lifecycle of new technologies is crucial. Strong communication and presentation abilities are essential for training and demonstrations, alongside excellent interpersonal skills for effective collaboration.

  • Technical Support
  • Clinical Support
  • Troubleshooting
  • New Technology Introduction and Lifecycle Management
  • Device Programming, Diagnostics, and Optimization
  • Product Demonstrations
  • Training Program Development
  • Sales Education and Scientific Session Support
  • Excellent Communication and Presentation Skills
  • Strong Interpersonal Skills
  • Discipline and Flexibility
  • Teamwork

Work Environment and Location

This is a full-time, field-based position located in Riyadh, Saudi Arabia. The role involves working within a dynamic environment supporting advanced cardiac rhythm management technologies.

Company Overview

Abbott is a global leader in healthcare, committed to helping people live fuller lives through better health. The company fosters an environment where employees can do meaningful work, develop professionally, and be themselves. Abbott is recognized for its commitment to diversity and inclusion and is acknowledged as a great place to work worldwide.

breifcase2-5 years

locationRiyadh

10 days ago