Full-time It Support Technician Jobs in Riyadh

About the Role

DXC Technology is seeking an L2 Application Support Engineer with specialization in Mobile & Web applications to join our team in Riyadh, Saudi Arabia. This full-time position is responsible for overseeing the daily operations of the technical support team, focusing on the investigation and resolution of complex issues across web and mobile platforms. As the technical authority for the L2 tier, this role serves as a key interface between L1 Support and L3 Engineering teams, ensuring high availability and optimal performance of applications.

The engineer will be instrumental in maintaining the integrity and functionality of the technology stack, which includes ReactJS, React Native, Flutter, and Spring Boot. This position requires a proactive approach to problem-solving and a deep understanding of application support principles within a dynamic IT environment.

Key Responsibilities

• Perform advanced, deep-dive analysis into application failures across web platforms, including ReactJS state management, browser compatibility issues, and UI bugs.
• Conduct detailed debugging of mobile application crashes and platform-specific issues (iOS/Android) for React Native and Flutter applications, including version mismatches.
• Investigate backend issues related to Spring Boot, including analyzing logs, identifying API failures, and diagnosing database performance bottlenecks.
• Lead and coordinate "War Room" sessions for critical P1/P2 incidents, ensuring timely and effective resolution.
• Communicate clear and concise technical status updates to various stakeholders and business owners during incident management.
• Conduct thorough Root Cause Analysis (RCA) for recurring issues and collaborate with L3/DevOps teams to implement permanent solutions.
• Monitor system health and performance using tools such as ELK Stack, Splunk, Datadog, or New Relic, and configure alerts for API latency and mobile app crash rates.
• Maintain and update the technical knowledge base, ensuring support documentation for React, Flutter, and Spring Boot components remains accurate and accessible.
• Assist in the deployment of hotfixes and new releases, performing post-release sanity checks across all supported platforms to ensure successful integration.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, or a closely related field.
• 5-8 years of experience in technical support roles.
• Hands-on experience debugging ReactJS applications, including proficiency with Redux or Context API.
• Strong knowledge of mobile development frameworks such as React Native and Flutter, with experience handling APK/IPA issues and Firebase Crashlytics.
• Solid understanding of Spring Boot architecture, including Microservices and REST APIs.
• Proficiency in Java and JVM monitoring.
• Strong SQL skills for data verification and reporting purposes.
• Experience with API testing tools like Postman and familiarity with Log Aggregation tools.
• Understanding of CI/CD pipelines (*, Jenkins, GitLab) and cloud environments (*, AWS, Azure).

Required Skills and Competencies

• Frontend & Mobile Technologies: ReactJS, React Native, Flutter, Redux, Context API, Firebase Crashlytics
• Backend Technologies: Spring Boot, Microservices, REST APIs, Java, JVM monitoring
• Databases & Tools: SQL, Postman, Log Aggregation tools
• Infrastructure & DevOps: CI/CD pipelines, Jenkins, GitLab, Cloud environments (AWS, Azure)
• Exceptional problem-solving skills and the ability to perform effectively under pressure.
• Clear and effective communication skills in English.

Additional Information

ITIL Foundation certification, AWS/Azure certifications, or Java/React certifications are considered a plus. Performance metrics for this role include Mean Time to Resolve (MTTR), Percentage of First-Time Fixes, Application Uptime and Crash-free session percentage, and SLA Compliance Rate.

About the Role

Airbus Helicopters Arabia for Aircraft Maintenance is seeking a Field Service Representative (FSR) to join their team in Riyadh, Saudi Arabia. This full-time, fixed-term position involves providing essential technical support and guidance for aircraft and engine maintenance, operations, and logistics. The FSR will report to the GSAC Directorate of Aircraft Maintenance in HQ and operate under PSS/GSAC management, contributing to the operational readiness and efficiency of Airbus helicopters.

This role requires a proactive individual with significant experience in aviation maintenance and a thorough understanding of helicopter systems. The successful candidate will be responsible for resolving technical issues, enhancing maintenance procedures, and supporting the overall safety and performance of the fleet.

Key Responsibilities

• Provide comprehensive responses to inquiries concerning aircraft and engine maintenance, operations, and logistics.
• Offer expert guidance on the correct utilization of tools, testers, and equipment for aircraft operations.
• Analyze existing maintenance programs and propose recommendations for improvement and optimization.
• Participate in aircraft occurrence investigations to identify root causes and develop preventive measures.
• Guide and oversee maintenance activities on aircraft and associated equipment, including follow-up on concessions and deviations.
• Submit Field Technical Reports (FTRs) to the Original Equipment Manufacturer (OEM) to address and resolve issues related to aircraft, engines, or equipment.
• Identify training needs for maintenance personnel and recommend the implementation of specialized maintenance procedures.

Qualifications and Requirements

• An Aerospace or Aeronautical Engineering Degree, or an equivalent aviation qualification, combined with an EASA Part 66 or FAA License.
• A minimum of 5 years of experience in on-site maintenance management for rotary or fixed-wing aircraft.
• A minimum of 3 years of specific experience as a Field Service Representative (FSR) on H145 or similar helicopter platforms.
• A Type Rating in H145 obtained from an approved Part 147 organization.
• Demonstrated ability to interpret and utilize aircraft publications, Maintenance Service Manuals (MSMs), and comprehend CV-FDR and Helionix software data to resolve technical matters.
• Capability to advise on technical reasons during aircraft investigations.
• High proficiency with mechanical and avionics aircraft systems, sub-systems, and mission equipment/tooling.
• High proficiency in using Microsoft Office Suite, including Word, PowerPoint, and Excel.
• All CV information and stated requirements must be verifiable through official documentation.
• Applicants must successfully pass the PSS/GSAC interview, which may be conducted physically or online.
• Successful candidates must pass a security clearance from the KSA government.

Required Skills

• Aerospace Engineering
• Aeronautical Engineering
• EASA Part 66 License
• FAA License
• Maintenance Management (Rotary/Fixed-wing Aircraft)
• Field Service Representation (FSR)
• H145 Platform Expertise
• H145 Type Rating (Part 147)
• Aircraft Publications and MSMs Interpretation
• CV-FDR Data Comprehension
• Helionix Software Data Comprehension
• Mechanical Aircraft Systems Proficiency
• Avionics Aircraft Systems Proficiency
• Aircraft Sub-systems Knowledge
• Mission Equipment and Tooling Expertise
• Microsoft Office Suite (Word, PowerPoint, Excel)
• Aircraft Maintenance Procedures
• Aircraft Operations Support
• Aircraft Logistics Management
• Aircraft Tooling and Equipment Guidance
• Maintenance Program Analysis
• Aircraft Occurrence Investigations
• Concessions and Deviations Follow-up
• Field Technical Reporting (FTRs)
• Training Needs Identification
• Specific Maintenance Procedures Development
• Technical Matters Resolution
• Technical Advising

Work Environment and Context

This is a full-time, professional-level role based in Riyadh, Saudi Arabia. The position is a fixed-term employment opportunity within Airbus Helicopters Arabia for Aircraft Maintenance. The role requires an awareness of potential compliance risks and a commitment to act with integrity. Airbus is committed to workforce diversity and an inclusive working environment, welcoming all applications irrespective of background. Airbus supports flexible working arrangements where possible.

About the Role

Arabian Digital Solutions (ADS) is an industrial automation and engineering company serving critical sectors across Saudi Arabia and the Middle East. ADS specializes in end-to-end services for Distributed Control Systems (DCS), Programmable Logic Controllers (PLC), Supervisory Control and Data Acquisition (SCADA), oil and gas systems, and building management systems. We are seeking a dedicated IT/OT Integration Engineer to join our team in Riyadh, Saudi Arabia, to support our Industrial Digital Solutions initiatives. This role focuses on bridging the gap between IT systems and Operational Technology (OT) environments.

Key Responsibilities

• Configure and maintain data connectivity from OT systems to the historian platform using protocols such as OPC UA, OPC DA, MQTT, Modbus, and similar technologies.
• Reproduce customer-reported issues, collect necessary system logs, and collaborate with platform engineering teams for issue resolution.
• Troubleshoot software and infrastructure issues, including services, ports, firewall rules, SSL certificates, networking configurations, and remote access solutions.
• Produce technical documentation, deployment guides, and detailed issue reports for internal and client use.
• Coordinate with internal ADS teams and client organizations, serving as the primary technical point of contact for the platform.

Qualifications and Experience

• 2 to 5 years of hands-on experience in IT/OT systems, industrial software platforms, historian systems, automation data infrastructure, or software deployment.
• Strong practical experience with Windows Server administration, including installation, service management, event log analysis, and network configuration.
• Solid working knowledge of Linux, including command-line usage, service management, log review, and file system operations.
• Demonstrated experience in software development and scripting using languages such as Python or C# for integration and automation.
• Hands-on experience integrating industrial protocols like OPC and Modbus, and establishing OT to IT system connectivity.
• Hands-on experience with Docker and Docker Compose for deploying, configuring, and troubleshooting containerized applications.
• Working knowledge of SQL and fundamental database concepts.
• Proven ability to troubleshoot complex software systems by analyzing logs, checking service status, and diagnosing network and security configurations.
• Familiarity with OT environments, including SCADA, HMI, DCS, or industrial historian platforms such as OSIsoft PI, Wonderware, or Ignition.

Required Skills

• Industrial Communication Protocols: OPC UA, OPC DA, MQTT, Modbus TCP/RTU, Modbus.
• Server Administration: Windows Server administration, Linux command line.
• Scripting and Development: Python, C#, Software Development.
• Containerization: Docker, Docker Compose.
• Databases: SQL, basic database concepts.
• Industrial Systems: SCADA, HMI, DCS, Industrial historian platforms (*, OSIsoft PI, Wonderware, Ignition).
• Networking: OT networking, VLANs, Firewalls, DMZ architecture.
• General Skills: Technical documentation, Communication.

Work Environment and Location

This is a full-time, on-site position based in Riyadh, Saudi Arabia. The role requires strong written and verbal communication skills in English. Arabic language proficiency is considered an advantage.

About the Role

ahb (Arabian Housing & Building Contracting Company), established in 2014, is an architect-led design-build practice engaged in complex projects across architecture, engineering, construction, fabrication, and bespoke development. With a vision to shape the future, ahb is seeking an Information Technology Specialist to join its team in Riyadh, Saudi Arabia. The IT Specialist will play a key role in supporting and maintaining the organization's IT infrastructure, systems, and end-user technology services, ensuring the reliability, security, and efficiency of IT operations.

Key Responsibilities

• Provide comprehensive technical support and troubleshooting for hardware, software, network, and system-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Manage user accounts, access rights, and permissions across all company systems.
• Monitor and maintain network performance, security, and connectivity to ensure optimal operation.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Assist in the implementation and maintenance of cybersecurity controls and best practices to safeguard company assets.
• Coordinate with external vendors and service providers as required to resolve IT-related matters.
• Maintain an accurate IT asset inventory and ensure proper documentation of IT resources.
• Support system upgrades, software installations, and patch management activities to keep systems up-to-date.
• Ensure data backup processes are functioning correctly and assist with disaster recovery procedures.
• Respond promptly to IT service requests and maintain accurate support records.
• Provide user training and guidance on IT systems and promote security awareness among employees.

Qualifications and Requirements

• Must be a Saudi National.
• Possess a Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Have 3+ years of experience in IT support, system administration, or a similar role.
• Demonstrate experience with Microsoft 365 administration and Windows operating systems.
• Exhibit a good understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Be familiar with cybersecurity principles and endpoint protection solutions.
• Possess experience in managing IT assets and user support activities.
• Exhibit strong troubleshooting and problem-solving skills.
• Communicate effectively in both Arabic and English.
• Relevant certifications such as Microsoft, CompTIA, or Cisco certifications are considered an advantage.

Required Skills

• Technical Support
• Hardware Troubleshooting
• Software Troubleshooting
• Network Troubleshooting
• System Troubleshooting
• Installation, Configuration, and Maintenance of IT Equipment (desktops, laptops, printers)
• User Account and Access Management
• Network Performance, Security, and Connectivity Monitoring
• Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint)
• Cybersecurity Controls Implementation and Maintenance
• IT Asset Inventory Management
• System Upgrades, Software Installations, and Patch Management
• Data Backup Processes and Disaster Recovery Procedures
• IT Service Request Management
• User Training and Security Awareness
• Windows Operating Systems
• Networking Concepts (TCP/IP, DNS, DHCP, VPNs)
• Cybersecurity Principles
• Endpoint Protection Solutions
• User Support Activities
• Problem-Solving
• Communication Skills

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

We are looking for an outstanding customer service representative to work with us in a dynamic environment. Responsibilities include:
• Receiving customer inquiries and responding to them professionally and expertly
• Solving customer issues and providing them with the appropriate support
• Following up on customer requests and ensuring they are met with the highest quality standards
• Contributing to improving the customer experience and increasing their satisfaction

About the Role

L3Harris Technologies is seeking a Senior Specialist, Field Engineer (KA-350 Mission Systems) to support the Royal Saudi Air Force (RSAF) in Riyadh, Saudi Arabia. This role is essential for providing expert advice and hands-on support for the maintenance and repair of ISR Mission Systems installed on KA-350ER aircraft modified by L3Harris. As a trusted partner in defense technology, L3Harris is committed to fostering excellence, innovation, and professional growth. This on-site position contributes to national security by ensuring the operational readiness of critical mission systems.

Role Overview

The Senior Field Engineer will serve as a subject matter expert, directly engaging with RSAF end-users to troubleshoot complex issues, perform repairs, and deliver essential On-the-Job (OJT) training. This position requires a thorough understanding of mission-modified aircraft systems and the ability to communicate technical information effectively to customer airframe technicians. The role also involves debriefing aircrews, developing troubleshooting plans, documenting maintenance actions, and maintaining all delivered ISR equipment, including Mission System Trainers and Transportable Ground Stations.

Key Responsibilities

• Act as the Mission System Maintenance Advisor, reporting to the L3Harris Technologies Site Manager.
• Provide expert advice for troubleshooting and repair of ISR Mission Systems on L3Harris-modified KA-350ER aircraft, working directly with the Royal Saudi Air Force (RSAF) end-user.
• Advise RSAF airframe technicians on specific differences applicable to KA-350 missionized aircraft.
• Debrief aircrews on the performance of L3Harris modified mission systems.
• Develop troubleshooting plans to define and resolve complex problems related to mission systems.
• Provide On-the-Job (OJT) training for RSAF and L3Harris assigned personnel.
• Attend all required meetings, briefings, and field training courses to maintain technical proficiency and program awareness.
• Properly document aircraft forms and all required documentation for spare parts removed and replaced in accordance with regulatory and customer requirements.
• Troubleshoot and maintain all ISR equipment delivered to RSAF end users, including Mission System Trainers and Transportable Ground Stations.
• Assist L3Harris team members and RSAF logistics with maintaining parts inventory, shipping, and receiving operations.
• Read and interpret electrical/electronic terminology, symbols, codes, and diagrams/schematics/drawings, including various types of technical orders (*'s) and engineering documents.
• Utilize test equipment proficiently to isolate faults, troubleshoot maintenance system malfunctions, and support corrective maintenance actions.
• Assist RSAF and L3Harris personnel with processing, shipping, receiving, and inventory of ISR mission system parts.
• Work effectively under extreme weather conditions and assist team members with various tasks as required.
• Perform other duties as assigned by the Supervisor.

Qualifications and Requirements

• Bachelor's Degree with six (6) years of experience with ISR mission systems and associated subsystems (sensors, communications, networking, mission management, or defensive systems).
• Alternatively, a Graduate Degree with four (4) years of experience with ISR mission systems and associated subsystems (sensors, communications, networking, mission management, or defensive systems).
• In lieu of a degree, a minimum of 10 years of experience with ISR mission systems and associated subsystems (sensors, communications, networking, mission management, or defensive systems) is acceptable.
• Must have three (3) years of flight line experience supporting ISR or mission-modified aircraft.
• Must have three (3) years of experience directly advising, mentoring, or leading technicians on Foreign Military Sales (FMS) programs.
• Must be a * Citizen.
• Ability to obtain and maintain a Secret Clearance.

Required Skills

• Expertise in ISR Mission Systems, including sensors, communications, networking, mission management, and defensive systems.
• Proficiency in flight line support for mission-modified aircraft.
• Demonstrated ability in advising, mentoring, and leading technical teams.
• Strong troubleshooting and repair capabilities for complex electronic systems.
• Experience in delivering effective On-the-Job Training (OJT).
• Skilled in technical documentation and record-keeping.
• Ability to read and interpret technical orders (*'s), electrical/electronic terminology, symbols, codes, and diagrams/schematics/drawings.
• Proficient use of test equipment for fault isolation and maintenance.
• Experience with parts inventory management, shipping, and receiving operations.
• Capability to work effectively in extreme weather conditions.
• Strong teamwork and collaboration skills.
• Excellent problem-solving abilities.
• Effective communication skills.

Work Environment and Additional Information

This is a full-time, on-site position located in Riyadh, Saudi Arabia. The selected candidate will be expected to relocate immediately after hire. Work schedules will be based on flight schedules, operating on 1st/2nd shifts, Sunday through Thursday (5/8's). A Secret Clearance is required, with a preference for a Top Secret/SCI clearance. Preferred additional skills include * ISR Aircraft Mission System Maintenance Experience, experience operating/maintaining tactical ISR aircraft in an operational environment, and prior experience working overseas with foreign customers, particularly in the Kingdom of Saudi Arabia.

About the Role

DELHAM is seeking a SAP Business One Specialist & IT Support professional to join our team in Riyadh. This full-time, on-site role focuses on managing and optimizing the SAP Business One system to ensure seamless business operations. The ideal candidate will possess expertise in both technical system administration and providing essential IT support to end-users.

This position requires a proactive individual capable of analyzing business needs, translating them into functional SAP solutions, and maintaining data integrity. The role also involves broader IT responsibilities to ensure the stability and efficiency of the technological infrastructure.

Key Responsibilities

• Administer and optimize core SAP Business One modules, including Sales, Purchasing, and Inventory, with a focus on document cycles, approval workflows, and operational processes.
• Develop and customize user layouts using PLD and Crystal Reports to enhance reporting capabilities.
• Write efficient SQL queries using Query Manager/Generator and manage data migrations and updates with the Data Transfer Workbench (DTW).
• Support SAP Business One API integrations with external platforms such as e-commerce sites and Sales Force Automation tools.
• Provide hands-on troubleshooting, maintenance, and training for SAP Business One end-users.
• Manage daily end-user technical support for desktops, laptops, and printers, performing basic hardware and software troubleshooting.
• Assist with fundamental network concepts including TCP/IP, DNS, and DHCP, as well as basic Windows Server and Active Directory administration.
• Ensure the strict maintenance of backup and recovery processes and adhere to IT security best practices.
• Coordinate with external vendors for infrastructure setup, hardware procurement, and system implementations.

Qualifications and Requirements

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
• A minimum of 3 years of hands-on experience specifically with SAP Business One.
• Previous experience working within trading, distribution, or multi-branch environments is highly preferred.
• Strong analytical thinking skills to identify and resolve system issues and business challenges.
• Excellent communication skills, with the ability to effectively interact with stakeholders at all levels.
• Proven ability to manage multiple tasks simultaneously, train end-users effectively, and perform well under pressure.

Required Skills

• SAP Business One administration and support
• Process optimization within SAP Business One
• SAP Business One reporting and layout customization (PLD, Crystal Reports)
• SQL query writing (Query Manager/Generator)
• Data Transfer Workbench (DTW) for data management
• SAP B1 API integrations
• General IT support and desktop support
• Hardware and software troubleshooting
• Network fundamentals (TCP/IP, DNS, DHCP)
• Windows Server and Active Directory basics
• Backup and recovery procedures
• IT security best practices
• Analytical thinking
• Communication skills

Work Environment and Experience

This is a full-time, on-site position located in Riyadh. The role requires 2-5 years of relevant experience. DELHAM operates within a dynamic business environment, and candidates with experience in trading, distribution, or multi-branch settings will be highly regarded.

About the Role

Applus+ is a global leader in testing, inspection, and certification services, operating in over 70 countries. The company provides solutions across energy, infrastructure, construction, and industrial sectors. We are seeking a Technical Coordinator to join our team in Riyadh, Saudi Arabia. This role is crucial for ensuring effective communication and coordination between our project management team and client representatives throughout the project lifecycle. The Technical Coordinator will collaborate with internal departments including engineering, fabrication, construction, quality, and HSE to ensure the smooth execution of steel structure projects and adherence to all project requirements.

Key Responsibilities

• Facilitate clear and effective communication and coordination among engineering, fabrication, construction, quality, and HSE stakeholders.
• Coordinate with multidisciplinary teams to ensure the timely and efficient execution of all project deliverables.
• Review and disseminate project requirements, specifications, and technical documentation to relevant parties.
• Support progress meetings by providing comprehensive updates on project activities, milestones, and outstanding action items.
• Ensure all project activities align strictly with applicable quality and HSE requirements.
• Maintain strong and effective relationships with both internal and external stakeholders to foster successful project delivery.

Qualifications and Requirements

• A Bachelor's degree in Engineering or a closely related technical discipline is mandatory.
• Registration with the Saudi Council of Engineers (SCE) is a mandatory requirement.
• Previous project experience specifically within steel structure construction is required.
• Fluency in both spoken and written English is essential.

Skills and Experience

• Strong communication, coordination, and stakeholder management skills.
• Technical knowledge and practical experience in one or more of the following areas are preferred: Steel Structure Engineering, Fabrication, Construction, Quality Assurance and Quality Control (QA/QC), and Health, Safety, and Environment (HSE).
• The required experience for this role is between 5 to 10 years.

Work Location and Type

This is a full-time position based in Riyadh, within the Riyadh Region of Saudi Arabia.

About the Role

DXC Technology is seeking a Senior Analyst I to join our team in Riyadh, Saudi Arabia. This full-time position is integral to providing expert technical support and contributing to the enhancement of our infrastructure services. The role involves addressing complex technical issues, assisting in project implementations, and ensuring the optimal performance of our infrastructure systems. At DXC Technology, we foster strong connections and community, prioritizing in-person collaboration while offering flexibility to support well-being and productivity. We are committed to an inclusive environment where everyone can thrive. This role requires a proactive individual with a strong analytical and problem-solving aptitude to tackle intricate infrastructure challenges.

Key Responsibilities

• Provide expert technical support for infrastructure services, responding effectively to complex issues and inquiries.
• Assist in the successful implementation of infrastructure projects and initiatives by executing assigned tasks diligently.
• Continuously monitor and troubleshoot infrastructure systems to ensure their optimal performance and reliability.
• Collaborate closely with the team to enhance infrastructure efficiency and resolve emergent technical challenges.
• Participate in the development and maintenance of comprehensive infrastructure documentation, including detailed incident reports and configuration specifics.
• Apply deep technical knowledge to effectively address and resolve complex infrastructure-related problems.
• Adhere to established best practices and standards in the delivery of infrastructure services.
• Utilize critical thinking and advanced technical skills to devise and implement solutions for infrastructure issues.

Qualifications and Requirements

• A Bachelor's degree in a relevant field, or an equivalent combination of education and extensive experience.
• A minimum of 5 years of relevant work experience in the industry, with at least 2 years in a similar analytical role.
• Proven experience in infrastructure technology analysis.
• Proficiency in data analysis and problem-solving methodologies.
• A commitment to continuous learning, staying abreast of industry knowledge and technological advancements.

Required Skills

• Infrastructure Services
• Technical Support
• Infrastructure Project Implementation
• Troubleshooting Infrastructure Systems
• Infrastructure Efficiency Improvement
• Resolving Technical Challenges
• Infrastructure Documentation
• Incident Reporting
• Configuration Details Management
• Solving Complex Infrastructure Problems
• Infrastructure Service Delivery
• Critical Thinking
• Technical Skills
• Data Analysis
• Problem-Solving
• Infrastructure Technology Analysis

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. An advanced degree in a relevant field is considered a plus. Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are advantageous.

About the Digital Workplace Analyst Role

KEO Group is seeking a Digital Workplace Analyst to join their team in Riyadh, Saudi Arabia. This is a hands-on, technically focused role dedicated to enhancing the employee technology experience. The Digital Workplace Analyst will play a key role in ensuring that all KEO employees have the necessary tools, access, and confidence to perform their work effectively within KEO’s Microsoft-centric digital workplace. This position involves resolving second-line incidents and service requests, managing endpoint devices, supporting Microsoft 365 and related platforms, and contributing to knowledge management and automation initiatives. The role requires end-to-end ownership of employee technology issues, from initial triage and escalation to ensuring a seamless technology experience across offices and the broader KEO group. The ideal candidate will possess a service-first mindset, clear communication skills, and a proactive approach to problem-solving and continuous improvement.

Key Responsibilities

• Serve as the primary point of contact for IT incidents and service requests, managing them through to resolution while maintaining clear and timely communication with end users.
• Manage and resolve incidents and requests using the ITSM ticketing system, adhering to SLA targets and ITIL 4 service management principles, ensuring all ticket records are accurate, complete, and audit-ready.
• Provide remote and deskside support for hardware, software, and connectivity issues across KEO’s Windows endpoint environments, escalating as required.
• Support major incident response by providing rapid on-site triage, communicating updates to affected users and team leads, and contributing to post-incident reviews to identify and implement preventive actions.
• Manage and maintain KEO’s endpoint fleet using Microsoft Intune and Endpoint Configuration Manager, including device enrolment, Autopilot provisioning, configuration profile deployment, and compliance policy enforcement.
• Administer device lifecycle activities including new device setup, hardware refresh, asset tracking within the CMDB, and secure decommissioning in accordance with KEO’s data handling and disposal standards.
• Deploy and maintain software packages, Windows updates, and security patches across all managed endpoints, monitoring compliance levels and coordinating remediation for devices outside agreed thresholds.
• Support KEO’s zero-touch provisioning model by configuring and validating Autopilot deployment profiles to ensure new employees can be productive from day one without manual IT intervention.
• Provide second-line support for Microsoft 365 services, efficiently resolving configuration and access issues.
• Administer accounts and licensing assignments, and manage software installations adhering to least-privilege principles and role-based access control (RBAC) standards.
• Support the management of Conditional Access policies, MFA enrolment, and Entra ID group memberships in collaboration with other teams, escalating identity and access governance issues appropriately.
• Assist users with digital adoption and effective use, providing practical guidance and acting as a local champion for KEO’s productivity programme.
• Support users of Autodesk Construction Cloud, Bentley, and other AEC-specific platforms with access, configuration, and connectivity issues, coordinating with other teams on integration matters.
• Maintain accurate and complete asset records in the CMDB, including hardware specifications, software licenses, and device ownership, supporting periodic IT audits and regulatory compliance activities.
• Operate in accordance with KEO’s security policies and zero-trust principles, ensuring all endpoint and user account actions comply with established access control, data protection, and change management standards.
• Monitor Microsoft Defender for Endpoint alerts relevant to managed devices, performing initial triage and remediation of endpoint security events and escalating confirmed threats to the Cybersecurity teams.
• Create and maintain high-quality knowledge base articles for both technical and end-user audiences, enabling self-service resolution and reducing repeat incident volume.
• Proactively identify recurring incidents, service gaps, and friction points in the employee technology experience, and propose improvements through the continual service improvement process.
• Identify opportunities to automate repetitive service tasks using Microsoft Power Automate, Intune automation, or scripting, collaborating with other teams to build and deploy solutions.
• Collaborate with Digital Workplace team leads and peers across the global team to share knowledge, standardize practices, and contribute to a consistent, high-quality employee experience across all KEO locations.
• Ensure that Health, Safety, Sustainability, and Continual Improvement principles are embedded in all work practices.
• Perform other duties as assigned.

Qualifications and Experience

• Typically, 2-4+ years of hands-on experience in an IT support, digital workplace, or systems administration role within an enterprise environment.
• Demonstrated experience managing Windows endpoints in a corporate environment, including troubleshooting hardware, software, and connectivity issues at a second-line level.
• Hands-on experience with Microsoft Intune or Microsoft Endpoint Configuration Manager (MECM) for device management, policy deployment, software packaging, and patch compliance.
• Working knowledge of Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business, with the ability to administer accounts, licenses, and configurations via the M365 Admin Centre.
• Practical familiarity with Microsoft Entra ID (Azure AD), including user account management, group memberships, MFA administration, and Conditional Access concepts.
• Experience working within an ITIL 4-aligned service management framework, with a solid understanding of incident, request, problem, and change management processes.
• Exposure to Microsoft Defender for Endpoint or equivalent endpoint security tooling, with the ability to perform basic triage and escalation of security alerts.
• Experience using and maintaining an ITSM ticketing platform with discipline around ticket quality, SLA adherence, and documentation.
• Familiarity with network fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting in a corporate environment.
• Experience with Autodesk Construction Cloud, Bentley, or other AEC-specific platforms is advantageous, given KEO’s operating context.
• Exposure to Microsoft Power Automate, PowerShell scripting, or other automation tooling is advantageous.
• Experience in the AEC (Architecture, Engineering, and Construction) or professional services sector is advantageous.

Required Skills and Competencies

• IT incident and service request management
• ITSM ticketing system operation
• ITIL 4 service management principles
• Hardware, software, and connectivity issue troubleshooting
• Microsoft Intune and Microsoft Endpoint Configuration Manager
• Autopilot provisioning, configuration profile deployment, and compliance policy enforcement
• Device lifecycle activities and CMDB management
• Software package and Windows update deployment
• Security patch management
• Zero-touch provisioning
• Microsoft 365 services administration (Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business)
• M365 Admin Centre usage
• Microsoft Entra ID (Azure AD) administration (user account management, group memberships, MFA, Conditional Access)
• Digital adoption support
• Autodesk Construction Cloud and Bentley platform support
• Asset record maintenance
• Security policy adherence and zero-trust principles
• Access control, data protection, and change management standards
• Microsoft Defender for Endpoint and endpoint security tooling
• Knowledge base article creation and maintenance
• Automation using Microsoft Power Automate and scripting
• Adherence to Health, Safety, Sustainability, and Continual Improvement principles
• Service-first mindset
• Clear and empathetic communication
• Calmness under pressure
• Technical curiosity and self-direction
• Knowledge-first approach to documentation
• Collaborative team player
• IT support, digital workplace, and systems administration experience
• Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting)

Work Environment and Location

This is a full-time role based in Riyadh, Saudi Arabia. The position is within KEO Group, a company focused on enhancing the employee technology experience within a Microsoft-centric digital workplace.

About the Role

BCG Platinion, a division of Boston Consulting Group (BCG), is seeking an IT Associate to join its team in Riyadh, Saudi Arabia. This role involves addressing the core IT challenges of leading global companies. As an IT Associate, you will contribute to deploying customized platforms, architectures, and strategies to enhance clients' digital capabilities and drive innovation. You will work within the BCG network, providing consulting services focused on the development and implementation of business-critical IT architecture and digital solutions. BCG Platinion develops technology platforms and delivers tailored solutions, ranging from data strategies to next-generation customer journey solutions and transformational business models. The role requires operating with an entrepreneurial, nimble, and innovative style within multifaceted, cross-functional teams, tackling complex challenges with deep technology expertise and delivery excellence.

Role Context and Company

BCG Platinion supports clients' comprehensive digital transformation through expertise in technology, design, cybersecurity, and risk management & financial engineering. Collaborating with BCG, their interdisciplinary team of technical experts delivers customized technical solutions and accelerates value through new business platforms, application consolidations, and major system implementations. Founded in Germany in 2000, BCG Platinion has expanded globally with offices across Asia, Europe, South and North America, and the Middle East.

Key Responsibilities

• Shape the digital transformation of globally leading companies by balancing overarching technical solutions with individual client circumstances.
• Develop projects by enabling clients to effectively use agile methods and modern approaches in strategic IT implementation.
• Facilitate tailored, future-oriented customer journeys based on precise analysis of specific situations and current market developments, including machine learning trends.
• Design and optimize IT architectures within the framework of enterprise solution requirements, modern custom software developments, and sustainable digital solutions, including cyber resilience.

Qualifications and Requirements

• Possess a degree in business informatics or a related discipline.
• Have 1 to 3 years of full-time experience in IT consulting.
• Demonstrate a strong understanding of key concepts including machine learning, cyber resilience, DevOps, agile methodologies, AI, and robotics.
• Exhibit enthusiasm for tackling complex digital challenges and a passion for developing and sharing solutions.
• Excel at understanding and communicating complex topics fluently in both English and Arabic.

Relevant Skills and Expertise

• Digital Transformation
• IT Architecture
• Data Strategies
• Customer Journey Solutions
• Business Models
• Technology
• Design
• Cybersecurity
• Risk Management
• Financial Engineering
• Machine Learning
• Cyber Resilience
• DevOps
• Agile Methodologies
• Artificial Intelligence (AI)
• Robotics

Work Environment and Development

This is a full-time position based in Riyadh, Saudi Arabia. BCG Platinion provides ongoing development opportunities in a supportive work environment. You will encounter daily challenges alongside a team of colleagues. Individual training programs and a culture of open feedback support the exploration and refinement of strengths. Modern operational structures, including streamlined travel booking, comprehensive back-office support, and a Knowledge Center, are in place to facilitate focus. Regular office events contribute to a strong team network.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under applicable law. BCG is an E-Verify Employer.

About the Role

TransPerfect, a global leader in language services and technology solutions, is seeking a skilled IT Engineer to join its team in Riyadh, Saudi Arabia. This full-time position is integral to supporting TransPerfect's extensive global operations and client services by managing and maintaining the company's IT infrastructure.

Role Overview

As an IT Engineer, you will be responsible for ensuring the stability, security, and optimal performance of server environments and related systems. This role involves a broad spectrum of technical duties, encompassing system administration, troubleshooting, infrastructure planning, and security implementation to support a global business operating in over 170 languages.

Key Responsibilities

• Manage Microsoft Active Directory and Group Policies for efficient user and system administration.
• Configure, set up, maintain, and troubleshoot servers and services, with an emphasis on automating repetitive tasks.
• Participate in infrastructure and capacity planning to meet current and future business requirements.
• Contribute to the planning, design, and testing of disaster recovery procedures to ensure business continuity.
• Perform application and operating system tuning, troubleshooting, and maintenance to optimize performance.
• Implement and deploy infrastructure solutions designed for a global environment.
• Implement and maintain security solutions, including data safeguards, anti-virus, and remedy processes.
• Recommend and implement modifications to the server environment, including troubleshooting and replacing faulty hardware.
• Perform routine server updates, patching, and software deployments.
• Conduct ongoing monitoring and maintenance to ensure the stability and performance of all server environments.
• Address operational systems issues, including file and share permissions, user accounts, and application installations.
• Provide solutions and collaborate with helpdesk support staff on day-to-day activities.
• Offer application-level support for e-Discovery applications, including Relativity and Cloudnine Law.

Qualifications and Experience

• Possess strong oral and written communication skills.
• Demonstrate strong problem-solving skills and experience troubleshooting hardware and software issues.
• Have 5+ years of systems administration experience in multi-platform environments (Windows/Linux).
• Exhibit a concrete understanding of Windows operating concepts, including files, file systems, Active Directory, replication, processes, service and log management, users, Terminal Services, permissions, I/O, and devices.
• Possess solid hands-on knowledge of Windows Server 2016, 2019, and 2022.
• Have thorough knowledge of SNMP, DNS, DHCP, SSL certificates, and HTTP protocols.
• Experience with Remote Desktop Connection in both client and Terminal Server environments.
• Experience with direct-attached and network-attached storage devices, such as Dell PowerVault.
• Working knowledge of storage protocols including iSCSI, Fiber Channel, CIFS, SMB, and NFS.
• Experience configuring and supporting DAS, NAS, and SAN infrastructures in a corporate environment.
• Experience with designing, implementing, and supporting snapshot and replication technologies for disaster recovery.
• Experience with designing, implementing, and supporting Microsoft Clustering.
• Experience with virtualization technologies such as VMware and Hyper-V running in a production environment.
• Experience implementing highly available solutions.
• Experience with supporting and maintaining Microsoft SQL Server 2017, 2019, and 2022.
• Be highly motivated and competent with decision-making ability, capable of working without close supervision.
• Knowledge of network architectures, protocols, and security fundamentals.
• Experience with the deployment of physical servers, storage devices, and network devices.
• A BA/BS in Computer Science or equivalent education is desired, but hands-on/real-world experience will be considered.
• Relativity knowledge is a plus.
• Must be fluent in the English language.

Technical Skills

• Microsoft Active Directory and Group Policies
• Server Configuration, Maintenance, and Troubleshooting
• Infrastructure and Capacity Planning
• Disaster Recovery Planning, Design, and Testing
• Application and Operating System Tuning, Troubleshooting, and Maintenance
• Infrastructure Deployment for Global Environments
• Security Solutions Implementation (Data Safeguards, Anti-virus, Remedy Processes)
• Server Hardware Troubleshooting and Replacement
• Server Updates, Patching, and Software Deployment
• Server Monitoring and Maintenance for Stability and Performance
• Operational Systems Support (File/Share Permissions, User Accounts, Application Installation)
• Helpdesk Support Collaboration
• e-Discovery Applications Support (Relativity, Cloudnine Law)
• Windows Operating Concepts
• Windows Server 2016, 2019, 2022
• Network Protocols (SNMP, DNS, DHCP, HTTP)
• SSL Certificate Management
• Remote Desktop Connection
• Storage Devices (Dell PowerVault)
• Storage Protocols (iSCSI, Fiber Channel, CIFS, SMB, NFS)
• DAS, NAS, and SAN Infrastructure Configuration and Support
• Snapshot and Replication Technologies
• Microsoft Clustering
• Virtualization Technologies (VMware, Hyper-V)
• Highly Available Solutions Implementation
• Microsoft SQL Server 2017, 2019, 2022 Support and Maintenance
• Network Architectures and Protocols
• Network Security Fundamentals
• Physical Server, Storage, and Network Device Deployment
• Relativity Knowledge

About the Role

Link Datacenter is seeking an experienced Railway Communication Engineer specializing in GSM-R technology to join our team in Riyadh, Saudi Arabia. This full-time position requires a professional with 2-5 years of experience to provide on-site support, operation, and maintenance for critical GSM-R railway communication systems. The successful candidate will be instrumental in ensuring the continuous availability, optimal performance, and operational integrity of these essential networks.

As a resident engineer, you will serve as the primary point of contact for daily operations, troubleshooting, and incident resolution. You will coordinate closely with advanced support teams when complex issues arise, playing a crucial role in maintaining the reliability of railway communication infrastructure in a mission-critical environment.

Key Responsibilities

• Provide comprehensive operational and maintenance support for GSM-R railway communication systems.
• Conduct daily health checks, continuous monitoring, proactive troubleshooting, and efficient incident resolution to minimize downtime.
• Support and maintain the Network Management System (NMS), Base Station Subsystem (BSS), Core Network, and related Huawei systems.
• Execute regular backup and restoration activities to ensure data integrity and system recovery capabilities.
• Coordinate effectively with Level 3 (L3) and Technical Assistance Center (TAC) teams to resolve complex technical issues.
• Prepare detailed technical reports, maintain system documentation, and develop knowledge transfer materials for team members.
• Ensure strict adherence to all railway safety regulations and operational procedures.

Qualifications and Requirements

• Bachelor's degree in Telecommunications, Electronics, Computer Engineering, or a closely related technical field.
• Demonstrated experience with GSM-R technology, railway communications, or other mission-critical telecommunication networks.
• Strong working knowledge of Huawei telecom solutions and their application in railway environments.
• Proven experience in the operation, maintenance, and troubleshooting of complex telecommunication systems.
• Excellent communication skills, both written and verbal, with the ability to clearly document technical information.
• Proficiency in English is required for effective communication and documentation.

Required Skills

• GSM-R
• Railway Communications
• Mission-critical Telecom Networks
• Huawei telecom solutions
• Operation and Maintenance of Telecom Systems
• Troubleshooting
• Network Management System (NMS)
• Base Station Subsystem (BSS)
• Core Network
• Communication Skills
• Documentation

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role involves on-site support and requires 2-5 years of relevant experience.

About the Role

KONE is seeking an energetic and enthusiastic Customer Solution Engineer (MP Tender) to join its team in Riyadh, Saudi Arabia. This role is integral to providing technical expertise to identify the most suitable KONE products for customer requirements, ensuring alignment with KONE's comprehensive solutions. The successful candidate will play a key role in developing non-standard solutions and supporting the tendering process, ensuring all technical requirements are met by KONE's product offerings. This full-time position offers an opportunity to contribute to projects within the Saudi Arabian market.

Key Responsibilities

• Attend customer meetings alongside the Sales team to clarify technical queries.
• Take overall responsibility for the customer's solution, encompassing integrations, solutions, services, and products.
• Define specifications, costs, and lead times in cooperation with other Front-Line parties, Supply Line, and Area and Global support functions.
• Identify optimal technical solutions to meet customer needs, particularly for non-standard requirements.
• Ensure clarity on the solution's scope, including KONE and potential third-party offerings.
• Select the correct product platform for proposals.
• Propose solutions from all KONE business lines, including new services, escalators, elevators, and doors.
• Prepare customer specifications into KONE's standard language and obtain corporate prices from SC.
• Ensure that proposed solutions fulfill local codes, regulations, and safety requirements.
• Participate in product and new services release information-sharing sessions.
• Provide input to product offering management regarding customization, standardization, and interface requirements for the portfolio.
• Contribute to and utilize the Customer Solutions Engineering virtual and local network and case library.
• Serve as the primary front-line technical contact person for Supply Line Tendering Engineers.

Qualifications and Requirements

• Bachelor's degree in Engineering.
• Minimum of 5 years of experience in the elevator business or another relevant field.
• Understanding of different building types and customer segments.
• Good knowledge of environmental and sustainability requirements and norms.
• Good understanding of how a product's total cost is built up, along with local norms and regulations.

Required Skills

• Excellent verbal and written communication skills in English and Arabic.
• Strong negotiation and customer handling abilities.
• Proficiency in CAD software.
• Familiarity with BIM (Building Information Modeling).
• Basic knowledge of competitors' products.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

UCC Holding is seeking a motivated Technician to join its team in Riyadh, Saudi Arabia. This full-time position is suitable for individuals with 0-1 years of experience looking to begin their career in an industrial setting. The Technician will be responsible for the installation, maintenance, repair, and servicing of mechanical and electrical equipment and instruments, while also providing technical support to operations. This role requires a proactive approach to ensuring operational efficiency and safety, playing a key part in maintaining equipment functionality and managing spare parts inventory for scheduled and projected maintenance tasks. A strong understanding of safety regulations and the ability to troubleshoot equipment issues are essential.

Key Responsibilities

• Perform skilled and semi-skilled tasks related to the installation, maintenance, repair, and servicing of electrical equipment.
• Perform skilled and semi-skilled tasks related to the installation, maintenance, repair, and servicing of mechanical equipment.
• Install, maintain, and repair instruments as required.
• Provide technical staff support to ongoing operations.
• Ensure strict compliance with all applicable safety requirements.
• Liaise and coordinate effectively with other departments as necessary to ensure smooth operations.
• Manage and ensure the availability of mechanical and electrical spare parts for both scheduled and projected maintenance jobs.

Qualifications and Requirements

• Diploma in Electrical Engineering or a related technical certificate.
• Diploma in Mechanical Engineering or a related technical certificate.
• Fresh graduates are encouraged to apply.

Required Skills

• Proficiency in Mechanical Equipment Installation, Maintenance, and Repair.
• Proficiency in Electrical Equipment Installation, Maintenance, and Repair.
• Experience with Instruments Installation, Maintenance, and Repair.
• Ability to provide effective Technical Staff Support.
• Strong understanding and application of Safety Requirements Compliance.
• Skills in Spare Parts Management.
• Knowledge of Statutory Regulations.
• Knowledge of Health and Safety standards.
• Competence in Equipment Troubleshooting.
• Capability in Basic Equipment Operation.
• Ability to perform Basic Root Cause Analysis.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role is designed for individuals with 0-1 years of experience, offering an opportunity to develop skills within a dynamic industrial environment.

About the Role

Badger Meter, a global water technology company, is seeking a customer-focused Field Services Engineer to join its team in Riyadh, Saudi Arabia. For over 120 years, Badger Meter has provided solutions to enhance operational efficiency and conserve water. In this customer-facing role, you will deliver onsite and office-based support, ensuring the successful installation, commissioning, calibration, troubleshooting, and maintenance of Badger Meter products and solutions. This position requires strong technical expertise, excellent communication skills, and a commitment to professional representation in the field.

Key Responsibilities

• Install, configure, and commission flow meters, water quality sensors, smart covers, network monitoring systems, leak detection solutions, and related software integrations.
• Implement and integrate devices using various industrial communication protocols.
• Manage repairs and the global RMA process.
• Perform preventive and corrective maintenance on installed equipment.
• Conduct on-site calibration and verification in accordance with regional standards and project requirements.
• Maintain accurate service logs, calibration reports, and field documentation.
• Prepare sales and service quotations in collaboration with the commercial team.
• Support site surveys, technical evaluations, product demonstrations, and provide clarifications for tenders and projects.
• Train channel partners, contractors, and end-users on product operation, maintenance, and software usage.
• Conduct workshops across the region to enhance customer and partner capabilities.
• Develop training materials and customized technical documentation with support from product marketing and management teams.
• Provide market insights and customer feedback for product and service enhancements.
• Coordinate with internal departments to ensure timely closure of service tickets and customer requests.
• Maintain proficiency with meter and system technology, including software, for both Badger Meter products and competitive offerings.

Qualifications and Requirements

• Bachelor's degree in Electrical Engineering, Instrumentation, Electronics, Mechanical Engineering, Mechatronics, or a closely related discipline.
• A minimum of 5 years of professional experience in field service roles within the instrumentation, flow metering, analytical instruments, or industrial automation sectors.
• Experience working with Saudi Arabian water utilities, contractors, or industrial clients is a significant advantage.
• Fluency in both English and Arabic is essential.
• Strong knowledge of metering technologies, including flow and energy meters, water quality sensors, and network monitoring solutions.
• Familiarity with industrial communication protocols such as Modbus RS485, HART, Mbus, and NB-IoT.
• Ability to interpret wiring diagrams and technical drawings accurately.
• A strong willingness to learn new products and solutions.
• Excellent communication and customer interaction skills.
• Proven ability to work independently in field conditions.
• Demonstrated interdisciplinary thinking, problem-solving, and analytical thinking capabilities.
• Intermediate knowledge of Microsoft Office Suite and CRM software.
• A transparent, structured, and proactive approach to work, including meticulous documentation.
• Willingness to travel approximately 60% of the time.
• Possession of a valid Saudi Arabian driver's license.

Required Skills

• Installation
• Commissioning
• Calibration
• Troubleshooting
• Maintenance
• Technical Expertise
• Communication Skills
• Industrial Communication Protocols (Modbus RS485, HART, Mbus, NB-IoT)
• Reading Wiring Diagrams and Technical Drawings
• Customer Interaction
• Independent Work Ethic
• Problem-Solving
• Analytical Thinking
• Microsoft Office Proficiency
• CRM Software Usage
• Documentation
• Collaboration
• Initiating Action
• Work Standards

Work Environment and Company Culture

This is a full-time Field Services Engineer position based in Riyadh, Saudi Arabia. Badger Meter offers a motivating work environment within an internationally active, innovative, and growing company. The role involves interesting and challenging tasks with significant responsibility. The company fosters an open and welcoming environment with great teamwork, and provides opportunities for further training and development. Badger Meter values diversity and inclusion, recognizing them as a core strength of its globally operating organization, and operates as an equal opportunity employer.

About the Role

Alkymi is a company at the forefront of revolutionizing the financial services industry with its AI-powered business system for unstructured data. Alkymi offers secure large language models within financial document workflows, enabling the alternative investments industry to enhance client servicing, adapt investment strategies, and boost revenue. Founded in 2017 in New York City, Alkymi partners with leading global businesses and financial institutions to automate workflows through its product. The company focuses on understanding customer document data workflows by merging AI with software engineering.

We are seeking a Forward Deployed Engineer to join our team as we advance our product roadmap. This role offers an opportunity to make an impact within an AI startup. You will be responsible for implementing Alkymi Data Inbox with enterprise clients, serving as a technical point of contact and providing technical expertise. Your work will involve eliciting technical requirements for integration and leveraging Alkymi's AI and LLM-based platform to address unstructured data challenges for customers.

Key Responsibilities

• Ensure the successful delivery of Alkymi Data Inbox for enterprise customers.
• Elicit technical requirements from enterprise customers across multi-functional teams.
• Collaborate with internal stakeholders to understand Alkymi's product features, benefits, and applications.
• Architect technical data solutions using Alkymi's data platform, including data modeling and schema design, to facilitate implementation.
• Guide enterprise customers through the deployment lifecycle, including requirements gathering, user acceptance testing, go-live, and post-go-live planning.
• Identify and resolve strategic issues and potential blockers, developing solutions to overcome them.
• Operate with autonomy and self-reliance to deliver results to customers.

Qualifications and Requirements

• 3-5+ years of experience in a Service Delivery, Customer Success, Product, Consulting, Project Management, or other customer-facing Professional Services role within the software or related industries.
• Demonstrated knowledge of software product development, APIs, database technologies, operations platforms, and data analysis tools.
• Experience with Machine Learning, AI, and LLM systems is considered a strong asset.
• Proven ability to communicate effectively at all levels within a customer organization.
• Strong business acumen, client service orientation, and presentation skills.
• A Bachelor of Arts (BA) or Bachelor of Science (BS) degree is required.
• Candidates with non-traditional backgrounds will be considered; the most critical qualification is being a hands-on doer committed to customer success.

Required Skills

• AI and LLM technologies
• Data modeling and schema design
• Software product development principles
• API integration
• Database technologies
• Operations platforms
• Data analysis tools
• Machine Learning
• Communication and interpersonal skills

Work Environment and Additional Information

This role is a full-time position based in Riyadh, Saudi Arabia. The position involves owning Service Level Agreements (SLAs) and Key Performance Indicator (KPI) reporting, regularly reviewing performance, and orchestrating timely responses with the customer. Startup experience is a plus, as Alkymi is a small, fast-moving team that encounters new challenges.