Full-time Patient Receptionist Jobs in Riyadh

We are looking for a medical coordinator with strong communication skills and a professional personality to help organize clinic appointments, enhance the patient experience, and contribute to increasing sales and achieving the clinic's targets by following up with clients and building a distinctive experience for them.

Responsibilities:

• Organizing the doctor’s appointments and bookings
• Welcoming patients and following up on their conditions and appointments
• Responding to customer inquiries and presenting appropriate services and offers
• Following up on treatment plans and coordinating with internal departments
• Contributing to achieving the clinic’s targets and improving customer satisfaction

Required Qualifications:

• Diploma or Bachelor's degree in any health specialty, public relations, or marketing
• Experience in customer service or medical coordination is preferred
• Excellent communication and persuasion skills
• Proficiency in using computers

Benefits and Incentives:

• Competitive fixed salary
• Commission and attractive incentives from the doctor’s income according to the approved company policy

Receptionist - Medical Clinic

Receiving patients and visitors, organizing appointments, answering calls and inquiries, and managing patient data professionally. Politeness and good communication skills are required, as well as the ability to organize and work within a team. Previous experience is preferred.

Features:

• Professional and upscale work environment
• Opportunities for career development
• Salary and benefits to be determined after the interview

• Greet visitors and manage front desk operations.
• Answer and direct phone calls efficiently.
• Handle appointment scheduling and administrative tasks.
• Assist clients with inquiries and provide excellent customer service.
• Maintain organization and a welcoming atmosphere in the office.

• Strong phone etiquette and effective communication skills.
• Proficiency in clerical tasks such as filing, scheduling, and data entry.
• Ability to work collaboratively in a team setting and manage multiple tasks.
• Prior experience in a similar role is preferred but not required.
• High school diploma or equivalent.

The medical appointment coordinator is responsible for organizing and scheduling patient appointments with doctors in an effective and organized manner, ensuring a comfortable and smooth experience for patients within the medical facility, and coordinating between different departments to minimize scheduling conflicts and improve workflow.

Duties and Responsibilities:

• Receiving appointment booking requests via phone, direct attendance, or electronic systems
• Organizing and scheduling doctors' and patients' appointments on a daily and weekly basis
• Ensuring that appointments do not conflict and continuously updating schedules
• Communicating with patients to confirm appointments or reschedule them as necessary
• Accurately entering and updating patient data in the medical system
• Responding to patient inquiries and providing necessary information about medical services
• Monitoring patient attendance and organizing waiting lists
• Coordinating with medical and administrative departments to ensure smooth workflow
• Preparing periodic reports on appointments, cancellations, and no-shows
• Adhering to confidentiality policies and protecting patient data

Qualifications and Requirements:

• High school diploma, associate degree, or bachelor’s degree (preferably in health administration or a related field)
• Previous experience in reception or appointment coordination (preferably in the medical sector)
• Proficiency in using computers and medical systems
• High communication skills in Arabic and English (additional advantage)

We strive to attract a customer service specialist to join our team, to contribute to providing a distinguished experience for patients and clients across all communication channels, in accordance with quality standards and the policies of the Ministry of Health.

🎯 Job Objective:
To provide high-quality service to clients of the medical center through reception and call center, ensuring a professional experience that contributes to increasing customer satisfaction and improving operational efficiency at the branches.

Job Responsibilities:

• Welcoming clients and directing them to the appropriate services
• Managing appointments (booking - modification - cancellation) via phone or in-person
• Responding to client inquiries and providing accurate information about medical services
• Following up on complaints and feedback and transferring them to the relevant authorities
• Coordinating with medical and administrative teams to ensure smooth workflow
• Updating client data and accurately using appointment systems and CRM
• Adhering to privacy policies and patient rights and operational quality standards

Requirements:

• High communication skills and professionalism in dealing
• Proficiency in using computers and customer service systems
• Ability to work under pressure and organize tasks
• Previous experience in customer service or the medical sector is preferred
• Availability and commitment to working hours

✨ Benefits:

• Professional work environment
• Career development opportunities
• Incentives and rewards based on performance

• Respond to patient inquiries and assist with scheduling appointments.
• Provide information about services and address any concerns.
• Maintain accurate records of patient interactions and transactions.
• Collaborate with dental staff to ensure smooth patient flow and experience.

• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Prior experience in customer service is a plus.

• Manage the OUL calendar, scheduling meetings and communications with stakeholders.
• Handle incoming and outgoing correspondence including emails, phone calls, and letters.
• Assist in preparing reports and presentations as needed by the OUL.
• Maintain accurate records related to division administration.
• Organize departmental meetings and follow up on action items.
• Perform general office duties such as ordering supplies and managing office equipment.
• Track and report data on staff retention and vacancies.
• Support special projects and initiatives, monitoring progress.
• Facilitate communication between the OUL and staff, addressing inquiries.
• Ensure confidentiality of sensitive information and compliance with relevant regulations.

• Minimum of 2 years in an administrative role, preferably in a hospital environment.
• A degree in administration or related field, with necessary computer training.
• Excellent command of oral and written English.
• Strong computer skills including proficiency in MS Excel, Outlook, Word, and PowerPoint.