Full-time Patient Receptionist Jobs in Riyadh

Receptionist - Medical Clinic

Receiving patients and visitors, organizing appointments, answering calls and inquiries, and managing patient data professionally. Politeness and good communication skills are required, as well as the ability to organize and work within a team. Previous experience is preferred.

Features:

• Professional and upscale work environment
• Opportunities for career development
• Salary and benefits to be determined after the interview

We strive to attract a customer service specialist to join our team, to contribute to providing a distinguished experience for patients and clients across all communication channels, in accordance with quality standards and the policies of the Ministry of Health.

🎯 Job Objective:
To provide high-quality service to clients of the medical center through reception and call center, ensuring a professional experience that contributes to increasing customer satisfaction and improving operational efficiency at the branches.

Job Responsibilities:

• Welcoming clients and directing them to the appropriate services
• Managing appointments (booking - modification - cancellation) via phone or in-person
• Responding to client inquiries and providing accurate information about medical services
• Following up on complaints and feedback and transferring them to the relevant authorities
• Coordinating with medical and administrative teams to ensure smooth workflow
• Updating client data and accurately using appointment systems and CRM
• Adhering to privacy policies and patient rights and operational quality standards

Requirements:

• High communication skills and professionalism in dealing
• Proficiency in using computers and customer service systems
• Ability to work under pressure and organize tasks
• Previous experience in customer service or the medical sector is preferred
• Availability and commitment to working hours

✨ Benefits:

• Professional work environment
• Career development opportunities
• Incentives and rewards based on performance

We are looking for a medical coordinator with strong communication skills and a professional personality to help organize clinic appointments, enhance the patient experience, and contribute to increasing sales and achieving the clinic's targets by following up with clients and building a distinctive experience for them.

Responsibilities:

• Organizing the doctor’s appointments and bookings
• Welcoming patients and following up on their conditions and appointments
• Responding to customer inquiries and presenting appropriate services and offers
• Following up on treatment plans and coordinating with internal departments
• Contributing to achieving the clinic’s targets and improving customer satisfaction

Required Qualifications:

• Diploma or Bachelor's degree in any health specialty, public relations, or marketing
• Experience in customer service or medical coordination is preferred
• Excellent communication and persuasion skills
• Proficiency in using computers

Benefits and Incentives:

• Competitive fixed salary
• Commission and attractive incentives from the doctor’s income according to the approved company policy

• Greet visitors and manage front desk operations.
• Answer and direct phone calls efficiently.
• Handle appointment scheduling and administrative tasks.
• Assist clients with inquiries and provide excellent customer service.
• Maintain organization and a welcoming atmosphere in the office.

• Strong phone etiquette and effective communication skills.
• Proficiency in clerical tasks such as filing, scheduling, and data entry.
• Ability to work collaboratively in a team setting and manage multiple tasks.
• Prior experience in a similar role is preferred but not required.
• High school diploma or equivalent.

The medical appointment coordinator is responsible for organizing and scheduling patient appointments with doctors in an effective and organized manner, ensuring a comfortable and smooth experience for patients within the medical facility, and coordinating between different departments to minimize scheduling conflicts and improve workflow.

Duties and Responsibilities:

• Receiving appointment booking requests via phone, direct attendance, or electronic systems
• Organizing and scheduling doctors' and patients' appointments on a daily and weekly basis
• Ensuring that appointments do not conflict and continuously updating schedules
• Communicating with patients to confirm appointments or reschedule them as necessary
• Accurately entering and updating patient data in the medical system
• Responding to patient inquiries and providing necessary information about medical services
• Monitoring patient attendance and organizing waiting lists
• Coordinating with medical and administrative departments to ensure smooth workflow
• Preparing periodic reports on appointments, cancellations, and no-shows
• Adhering to confidentiality policies and protecting patient data

Qualifications and Requirements:

• High school diploma, associate degree, or bachelor’s degree (preferably in health administration or a related field)
• Previous experience in reception or appointment coordination (preferably in the medical sector)
• Proficiency in using computers and medical systems
• High communication skills in Arabic and English (additional advantage)

• Manage the OUL calendar, scheduling meetings and communications with stakeholders.
• Handle incoming and outgoing correspondence including emails, phone calls, and letters.
• Assist in preparing reports and presentations as needed by the OUL.
• Maintain accurate records related to division administration.
• Organize departmental meetings and follow up on action items.
• Perform general office duties such as ordering supplies and managing office equipment.
• Track and report data on staff retention and vacancies.
• Support special projects and initiatives, monitoring progress.
• Facilitate communication between the OUL and staff, addressing inquiries.
• Ensure confidentiality of sensitive information and compliance with relevant regulations.

• Minimum of 2 years in an administrative role, preferably in a hospital environment.
• A degree in administration or related field, with necessary computer training.
• Excellent command of oral and written English.
• Strong computer skills including proficiency in MS Excel, Outlook, Word, and PowerPoint.

About the Role

Alshablan Medical Group is seeking a dedicated and organized Clinical Coordinator to join its Dermatology and Laser Department in Riyadh. This full-time, on-site position is essential for overseeing and coordinating the daily operations of the department, ensuring efficient workflow, and maintaining the delivery of high-quality patient care and aesthetic services. The ideal candidate will play a pivotal role in managing patient interactions, supporting clinical staff, and contributing to the overall success and patient satisfaction within the department.

Key Responsibilities

• Coordinate and manage patient appointments, consultations, and laser treatment schedules to optimize departmental efficiency.
• Serve as the primary point of contact for patients, providing essential information and guidance regarding dermatology and laser procedures.
• Collaborate effectively with dermatologists, laser technicians, nurses, and administrative staff to ensure seamless departmental operations.
• Monitor the readiness of treatment rooms, ensuring all necessary medical and operational supplies are consistently available.
• Maintain accurate and comprehensive patient records, ensuring all documentation and consent forms are completed in accordance with organizational policies.
• Follow up on treatment plans, scheduled sessions, and patient communications to ensure continuity and quality of care.
• Ensure strict compliance with all relevant healthcare regulations, patient safety standards, and departmental policies and procedures.
• Address patient inquiries and concerns professionally and empathetically, actively promoting a positive patient experience.
• Prepare departmental reports, statistics, and operational data as required by management.
• Support and participate in continuous quality improvement initiatives aimed at enhancing clinical efficiency, service quality, and overall patient satisfaction.

Qualifications and Requirements

• Previous experience in a dermatology clinic, laser center, aesthetic practice, healthcare coordination, or medical sales role is preferred.
• Fluency in both Arabic and English is considered an advantage.

Required Skills

• Strong communication and interpersonal skills, enabling effective interaction with patients, physicians, nurses, and other healthcare professionals.
• Excellent organizational and coordination abilities, with a proven capacity to manage appointments, treatment schedules, and daily departmental operations efficiently.
• Knowledge of dermatology and laser services, encompassing patient preparation, treatment coordination, and post-procedure follow-up protocols.
• Ability to provide outstanding patient support and ensure a positive patient experience throughout their treatment journey.
• Proven sales and customer service skills, with the capability to promote dermatology and laser services, clearly explain treatment plans, and support the achievement of departmental revenue targets.
• A demonstrated ability to build strong relationships with patients and effectively convert consultations into treatment bookings while upholding ethical and professional standards.
• Proficiency in using Electronic Medical Records (EMR) systems, scheduling software, and standard office applications.
• Strong attention to detail, ensuring the maintenance of accurate records and adherence to organizational policies and healthcare regulations.
• The ability to thrive in a fast-paced environment, effectively prioritize tasks, and manage multiple responsibilities simultaneously.
• Strong problem-solving skills with the capacity to handle patient inquiries and concerns professionally and efficiently.

Work Environment and Details

This is a full-time, on-site position based in Riyadh, Saudi Arabia. The role requires a proactive approach to managing departmental operations within the Alshablan Medical Group.

Job Opportunity: Receptionist (Mixed Gym) 🏋️‍♀️✨
[Max Perform Lab] announces the opening of recruitment for a receptionist to join our creative team!
📍 Requirements:

• Politeness in dealing and a positive spirit.
• Proficiency in using a computer.
• Passion for the sports field.

We are looking for a professional receptionist to join our team, who will be responsible for receiving and directing visitors and clients, answering and transferring phone calls to the relevant departments, in addition to organizing appointments, managing administrative correspondence, and working in marketing. The ideal candidate must have excellent communication skills, the ability to handle basic computer systems, and maintain a professional appearance. We offer a comfortable work environment and professional development opportunities with a competitive salary and additional benefits.