WaiterWaiter Jobs in Riyadh

More than 159 Waiter Jobs in Riyadh. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


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Customer Service Agent

Customer Service Agent

📣 Job AdNew

DSV - Global Transport and Logistics

Full-time

About the Role

DSV - Global Transport and Logistics is looking for a committed and customer-focused Customer Service Agent to join their team in Riyadh, Saudi Arabia. This full-time role is essential for maintaining our standards of operational excellence in freight forwarding. The role involves ensuring the smooth and efficient handling of all freight forwarding activities for current and potential clients, serving DSV's interests and upholding our commitment to delivering outstanding customer service.

Customer Service Agent Responsibilities

As a Customer Service Agent, you will be the primary point of contact for clients, ensuring they receive the best possible service throughout their logistics journey. You will be instrumental in establishing and adhering to DSV's Standard Operating Procedures (SOPs), keeping clients informed about the status of their shipments, and proactively addressing any transit-related issues to exceed expectations.

  • Provide excellent customer service to all DSV clients at all times.
  • Liaise with clients and suppliers to establish DSV's SOPs and keep clients informed of arrival times, delays, or transit issues, ensuring expectations are met or exceeded.
  • Ensure all communications, internal and external, are professional and timely, and handled using the most appropriate medium.
  • Send routing information, follow up with origin points, and update clients on the status of their shipments until arrival in Saudi Arabia.
  • Update the tracking sheet with shipment status and provide daily updates to clients.
  • Negotiate rates with carriers and update the export rate sheet on SharePoint.
  • Create jobs in CW1 for all export shipments.
  • Provide quotes to agents and clients for all export inquiries.
  • Monitor, report on, and effectively communicate with clients, carriers, and suppliers.
  • Provide regular updates to the direct manager.
  • Perform any other related duties or projects assigned by the supervisor to meet business needs.

Qualifications Required

To perform this role successfully, the candidate must possess the following qualifications:

  • Bachelor's degree.
  • Minimum of 5 years of experience in freight forwarding operations.

Key Skills

We are looking for a candidate with the following skills:

  • Exceptional verbal and written communication skills.
  • Strong ability to prioritize tasks, multitask effectively, and strong problem-solving skills.
  • Ability to act with integrity and professionalism and maintain confidentiality.
  • Proficiency in Microsoft Office Suite or related software.
  • Experience in customer service.
  • Experience in freight forwarding and documentation.

Job Details

This is a full-time opportunity for a Customer Service Agent in Riyadh, Saudi Arabia. The position requires 5 to 10 years of experience in freight forwarding operations.

breifcase5-10 years

locationRiyadh

7 days ago
Customer Service Specialist

Customer Service Specialist

📣 Job AdNew

Aggreko

Full-time

About the Role

Aggreko is seeking a Customer Service Specialist to join their team in Riyadh, Saudi Arabia. This full-time position is crucial for maintaining the integrity of Customer Service Management and ensuring the seamless execution of the end-to-end hire process. The specialist will act as the primary point of contact for customer service teams and customers throughout the rental order lifecycle, advocating for customer needs and collaborating with various internal departments to deliver an exceptional customer experience.

Key Responsibilities

  • Serve as the main point of contact for managing customer relationships throughout the entire hire lifecycle, proactively setting expectations and communicating any changes.
  • Lead and support the Customer Service team to ensure accurate and timely completion of customer-related tasks, providing management with structured updates.
  • Oversee department dashboards, Business Transaction Tracker (BTT), and reports to monitor and maintain team Key Performance Indicators (KPIs).
  • Respond promptly and efficiently to inbound calls, emails, and other communication channels, adhering to established touchpoint standards and KPIs.
  • Take ownership of reactive customer queries, including follow-ups on breakdowns, complaints, and orders, liaising with internal teams for prompt resolution.
  • Support the sales function by processing customer orders, change orders, post-order follow-up, and expediting sales force order integration.
  • Communicate customer requirements across multiple internal teams and systems, ensuring all operational and internal teams are informed of customer needs.
  • Perform accurate checks on new order documentation and supporting customer documents before integration into M3, while maintaining customer and order records in Salesforce.
  • Handle and follow up on customer calls regarding order acknowledgments, delivery confirmations, on-hires, off-hires, equipment exchanges, and missing equipment.
  • Coordinate with Credit Control and Agents for necessary approvals and new customer setup requirements.
  • Update order changes in T-agreements within Salesforce, including system integrations.
  • Create standard on-hire and off-hire folders and related contract documentation in the Share Drive.
  • Raise and follow up on hire coordination cases and tasks with the Contracts, Service, and Logistics teams.
  • Track estimated end-of-hire dates and communicate updates to the Hire Coordination team.
  • Issue hire/off-hire confirmations to clients via Salesforce, confirmed internally with the hire team.
  • Follow up on Purchase Orders (LPOs), contract extensions, missing equipment, and other customer requirements to support timely execution and invoicing.
  • Maintain high levels of customer satisfaction and positively impact customer feedback KPIs.

Qualifications and Requirements

  • A minimum of 2 years of relevant customer service or contract administration experience in a business-to-business environment, preferably within rental operations.
  • Working knowledge of Microsoft Office Suite.
  • Experience with ERP/CRM systems such as Salesforce and M3.
  • Good written and verbal communication skills.
  • Strong attention to detail.
  • A collaborative leadership style with a results-oriented approach, demonstrated through functional mentorship and proactive problem-solving.
  • Ability to manage multiple tasks effectively.
  • Capacity to maintain data accuracy and meet service level expectations.
  • Self-driven and organized.
  • Willingness to learn all aspects of the hire lifecycle.

Required Skills

  • Customer Service Management
  • Microsoft Office Suite
  • Salesforce
  • M3
  • Communication (Written and Verbal)
  • Attention to Detail
  • Problem-solving

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role is specifically designated for Saudi nationals in compliance with national labor laws and applicable legislation in the Kingdom of Saudi Arabia. Aggreko is an equal opportunity employer.

breifcase2-5 years

locationRiyadh

7 days ago
Customer Service - English

Customer Service - English

📣 Job Ad

2P Perfect Presentation

Full-time

About the Role

2P Perfect Presentation is seeking a Customer Service - English Agent to join our team in Riyadh, Saudi Arabia. This role is designed for a proactive, solutions-oriented individual passionate about delivering exceptional customer service. As a CX Agent, you will play a key role in ensuring clients have a seamless and positive interaction with our company.

Key Responsibilities

  • Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement.
  • Serve as the primary point of contact for clients, ensuring their needs are fully understood and addressed in a timely manner to meet and exceed expectations.
  • Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively.
  • Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives.
  • Collaborate with internal teams to ensure customer feedback is used to enhance products and services.
  • Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy.
  • Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up.
  • Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.

Qualifications and Requirements

  • Fluent in English (both written and spoken).
  • A Bachelor's degree with an English background is considered a plus.
  • 1-3 years of experience in customer service or customer experience roles.
  • Experience with customer service platforms and CRM tools.
  • Strong written and verbal communication skills in English.
  • Ability to explain technical information clearly to non-technical customers.
  • Capacity to think critically and resolve complex issues efficiently.
  • Ability to handle challenging situations with professionalism and empathy.
  • Strong customer service orientation with a focus on delivering high-quality solutions.
  • Ability to maintain a positive attitude and ensure customer satisfaction in all interactions.
  • Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams.
  • Strong attention to detail with the ability to manage multiple tasks and priorities.

Required Skills

  • Customer Service
  • Customer Experience Management
  • Customer Journey Mapping
  • Issue Resolution
  • BPO Operations
  • Feedback Gathering
  • Professionalism
  • Empathy
  • Performance Metrics Monitoring
  • CRM Tools
  • Written Communication
  • Verbal Communication
  • Technical Explanation
  • Critical Thinking
  • Problem-Solving
  • Customer-Centric Mindset
  • Collaboration
  • Teamwork
  • Organizational Skills
  • Attention to Detail
  • Task Management
  • Priority Management

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity for individuals with 0-1 years of experience to develop within a customer-centric environment.

breifcase0-1 years

locationRiyadh

10 days ago
Food Server

Food Server

📣 Job AdNew

Everhires

Full-time

About the Food Server Role

Everhires is seeking a professional and customer-oriented Food Server to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience who are looking to provide excellent food and beverage service to guests. The successful candidate will play a key role in ensuring guest satisfaction and upholding high service standards throughout the dining experience.

As a Food Server, you will be a primary point of contact for our guests, responsible for creating a welcoming atmosphere and attending to their needs. This role requires a keen eye for detail, strong communication skills, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

  • Greet and welcome guests in a friendly and professional manner.
  • Present menus and provide recommendations when requested.
  • Take accurate food and beverage orders and enter them into the POS system.
  • Serve food and beverages according to company standards.
  • Ensure guests' needs are attended to promptly and professionally.
  • Check on guests during their dining experience to ensure satisfaction.
  • Handle guest inquiries, requests, and complaints efficiently.
  • Prepare tables before service and maintain cleanliness throughout the shift.
  • Clear and reset tables after guests leave.
  • Coordinate with kitchen and service teams to ensure timely order delivery.
  • Follow food safety, hygiene, and health regulations at all times.
  • Process guest bills and payments accurately when required.

Qualifications and Requirements

  • Previous experience as a waiter/waitress or in a customer service role is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong customer service and problem-solving abilities.
  • Professional appearance and positive attitude.
  • Basic English communication skills; Arabic is an advantage.
  • Flexibility to work shifts, weekends, and public holidays.

Required Skills

  • Customer Service
  • Communication Skills
  • Teamwork
  • Attention to Detail
  • Time Management
  • Upselling & Sales Skills
  • Problem Solving

Work Environment and Expectations

This is a full-time position based in Riyadh, Saudi Arabia. Key Performance Indicators for this role include guest satisfaction scores, order accuracy, average service time, upselling performance, attendance and punctuality, and compliance with service and hygiene standards.

breifcase0-1 years

locationRiyadh

7 days ago
Call Center Agent

Call Center Agent

food and beverage hospitality

SR 5,500 - 6,000 / Month dotFull-time

 ? How do you contribute to the Team

As a Reservations Agent, you are the first point of contact for guests and create a positive first impression. You manage reservations, handle guest inquiries professionally, ensure smooth communication, and support operations to deliver an exceptional guest experience.

 

كيف تُساهم في الفريق؟

بصفتك موظف حجوزات، فأنت نقطة الاتصال الأولى للضيوف وتلعب دورًا أساسيًا في تكوين انطباع إيجابي. تتولى إدارة الحجوزات، والتعامل مع استفسارات الضيوف باحترافية، وضمان التواصل الفعال، ودعم العمليات لتقديم تجربة ضيافة مميزة.

Key Responsibilities | المسؤوليات الرئيسية

  • Manage reservations accurately and efficiently.
  • Handle calls and emails professionally.
  • Confirm reservations and maintain records.
  • Prepare reports and update systems.
  • Support guest satisfaction and escalate complaints when required.
  • Communicate effectively with operational teams and departments.
  • Maintain professional standards and positive teamwork.
  • إدارة الحجوزات بدقة وكفاءة.
  • التعامل مع المكالمات والبريد الإلكتروني باحترافية.
  • تأكيد الحجوزات وحفظ السجلات.
  • إعداد التقارير وتحديث الأنظمة.
  • دعم رضا الضيوف وتصعيد الشكاوى عند الحاجة.
  • التواصل الفعّال مع فرق العمل والأقسام المختلفة.
  • الحفاظ على الاحترافية والعمل بروح الفريق.

Required Skills | المهارات المطلوبة

  • Customer service skills | مهارات خدمة العملاء
  • Communication skills | مهارات التواصل
  • Time management and organization | إدارة الوقت والتنظيم
  • Attention to detail | الاهتمام بالتفاصيل
  • Problem-solving ability | حل المشكلات
  • Teamwork and collaboration | العمل الجماعي
  • Computer and reservation systems proficiency | إجادة أنظمة الحجز والحاسب الآلي
  • Ability to work under pressure | القدرة على العمل تحت الضغط

 

breifcase2-5 years

locationAl Sulaimaniyah, Riyadh

about 1 month ago
F&B Service Expert

F&B Service Expert

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh is seeking a dynamic F&B Service Expert to join their team. This role focuses on crafting memorable and unique guest experiences by delivering a wide range of services. As an F&B Service Expert, you will be instrumental in ensuring guests enjoy their dining experiences, making every transaction an integral part of the overall guest journey. This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. We are looking for individuals passionate about hospitality, with a creative spirit and an openness to new experiences. Joining W Hotels means becoming part of Marriott International, a global leader committed to diversity and inclusion.

Key Responsibilities

  • Deliver a wide range of services to ensure guests enjoy their dining experience.
  • Set tables to prepare for guest service.
  • Communicate effectively with kitchen staff to ensure smooth operations.
  • Interact with and serve guests in a professional and engaging manner.
  • Maintain cleanliness of work areas and supplies.
  • Ensure all transactions are handled efficiently and contribute to the overall guest experience.
  • Uphold company policies and procedures to ensure a safe and efficient workplace.
  • Adhere to quality standards in all aspects of service.
  • Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Requirements

  • High school diploma or *** equivalent is preferred.
  • Less than 1 year of related work experience is required.
  • No supervisory experience is necessary for this role.
  • No specific licenses or certifications are required.

Required Skills

  • Guest Service
  • Communication
  • Teamwork
  • Problem-solving

Work Environment and Physical Demands

This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. The role requires standing, sitting, or walking for extended periods, and moving over uneven or slippery surfaces. The ability to read and visually verify menu information is necessary. Physical tasks include moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance, and up to 50 pounds with assistance. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, are also part of the physical requirements.

breifcase0-1 years

locationRiyadh

7 days ago
Customer Service Trainer - KSA Residence

Customer Service Trainer - KSA Residence

📣 Job AdNew

Tabby

SR 9,000 - 17,000 / Month dotFull-time

About the Role

Tabby is seeking a Customer Service Trainer & Quality Specialist to join our team in Riyadh, Saudi Arabia. This full-time position within the Customer Support Operations department is focused on enhancing customer satisfaction and retention across the KSA region. The role requires a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region, alongside fluency in both Arabic and English.

Key Responsibilities

  • Deliver comprehensive new hire training and ongoing refresher training programs for customer service representatives.
  • Provide recommendations to the content team for changes and enhancements to existing training materials.
  • Ensure proper documentation, notification, escalation, tracking, and follow-up of nesting, coaching, and feedback sessions.
  • Analyze customer dissatisfaction to identify root causes and propose effective solutions for improvement.
  • Complete monthly login hours to maintain up-to-date product and process knowledge.
  • Actively participate in Quality Calibration sessions.
  • Offer recommendations for procedural improvements based on feedback from new hire training participants.
  • Monitor and evaluate the effectiveness of training programs, implementing adjustments to enhance outcomes.

Qualifications and Requirements

  • A minimum of 5 years of experience in customer service with a demonstrated record of success.
  • A minimum of 5 years of experience in designing and delivering training programs, including New Hire Training (NHT) and On-the-Job/Nesting training.
  • A Bachelor's degree in a related field such as Communication, Psychology, or Business.
  • Fluency in both English and Arabic, with a deep understanding of the cultural nuances of the GCC region.
  • Strong communication and facilitation skills, with the ability to deliver training and conduct sessions effectively in both English and Arabic.
  • Ability to work independently and collaboratively within a team environment.
  • Excellent organizational and time management skills.

Required Skills and Competencies

  • Customer Service Principles
  • Customer Service Best Practices
  • Communication Skills
  • Service Excellence
  • Cultural Competency
  • Facilitation Skills
  • Organizational Skills
  • Time Management Skills
  • Experience designing and facilitating virtual and face-to-face training.
  • Knowledge of adult learning principles and instructional methodologies.
  • Experience with Learning Management Systems (LMS) or Learning Experience Platforms (LXP).
  • Certification in customer service training or related soft skills is preferred.

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a combined experience of over 10 years in customer service and training. The salary range for this position is SAR 9,000 - SAR 17,000 per month.

breifcase+10 years

locationRiyadh

7 days ago
F&B Service Expert

F&B Service Expert

📣 Job AdNew

W Hotels

Full-time

About the Role

W Hotels in Riyadh is seeking a dynamic F&B Service Expert to join their team. This role is integral to creating memorable and unique guest experiences, going beyond simply serving food and drinks. As a Guest Service Expert, you will be empowered to take initiative and deliver a wide range of services to ensure guests thoroughly enjoy their dining experience. This position is a full-time, non-management role located in the vibrant Financial District of Riyadh.

At W Hotels, the mission is to "ignite curiosity, expand worlds" and to be a place where life is lived to the fullest. The brand aims to open doors and minds, constantly inspired by new faces and experiences. This is achieved through a refined and ready-for-anything spirit, renowned for reinventing the rules of luxury worldwide. The "Whatever/Whenever" service culture transforms guests' passions into reality, offering anything, anytime. If you possess an original, innovative spirit and always look towards the future of what's possible, W Hotels welcomes you to join a portfolio of brands with Marriott International.

Key Responsibilities

While specific duties were not provided, based on the role description, responsibilities may include:

  • Delivering a wide range of services to ensure guests enjoy their meals and the overall dining experience.
  • Setting tables to W Hotels' standards.
  • Communicating effectively with the kitchen team regarding orders and guest needs.
  • Interacting with guests in a professional and engaging manner.
  • Serving food and beverages to guests.
  • Maintaining cleanliness of work areas and supplies.
  • Ensuring all guest transactions feel like a seamless part of the overall experience.
  • Upholding quality standards in all aspects of service.
  • Maintaining a professional uniform, personal appearance, and communication style.
  • Creating a safe workplace environment.
  • Following company policies and procedures.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • Less than 1 year of related work experience.
  • No supervisory experience required.
  • No specific licenses or certifications are required.

Required Skills

  • Guest Service
  • Communication
  • Teamwork
  • Problem-solving

Work Environment and Physical Demands

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires being on your feet and moving around for extended periods, which may involve standing, sitting, or walking on various surfaces, including potentially sloping, uneven, or slippery areas. Reading and visually verifying information on menus is necessary. The position also involves a hands-on approach, requiring the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance, and up to 50 pounds with assistance. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, will also be necessary.

Marriott International is committed to being an equal opportunity employer, fostering an environment where all associates are welcomed and have access to opportunity. The company values and celebrates the unique backgrounds of its associates, recognizing that their diverse culture, talent, and experiences are its greatest strength. Marriott International is dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

breifcase0-1 years

locationRiyadh

7 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job Ad

Centro Waha

Full-time
Join Our Team as a Reservations Agent at Centro Waha!

We are currently seeking passionate and dynamic guest-focused Revenue professionals who take pride in delivering extraordinary levels of customer service. As a Reservations Agent, you will be at the forefront of ensuring smooth and efficient service delivery. Your key responsibilities will include:
  • Processing and confirming guest room reservations made via phone, letter, or fax.
  • Inputting all reservations into our system and addressing inquiries, complaints, and requests regarding reservations.
  • Staying updated on all hotel promotions and processing reservations according to established procedures.
  • Maintaining product knowledge and applying rate management effectively.
  • Promoting good public relations to maximize business.
  • Ensuring all incoming calls are answered according to Rotana standards.
  • Organizing visa requests for hotel guests and identifying upselling opportunities.

What We Are Looking For:
You should possess a diploma or degree in hospitality, along with previous experience in hotel reservations. Proficiency in computer skills and excellent communication abilities in English are essential, with additional language skills being a plus.

Key Competencies:
The ideal candidate will have a customer-focused mindset, proactive personality, and a courteous, dynamic, and approachable character. You should be able to work independently in a structured environment while demonstrating:
  • Understanding the job
  • Teamwork
  • Taking Responsibility
  • Recognizing Differences
  • Adaptability
  • Customer Focus

breifcase2-5 years

locationRiyadh

19 days ago
Customer Service Representative

Customer Service Representative

📣 Job AdNew

Aggreko

Full-time

About the Role

Aggreko is seeking a Customer Service Representative for its team in Riyadh, Saudi Arabia. This role serves as the primary point of contact for customers throughout their rental agreements. The representative will collaborate with Sales, Operations, Credit Control, Billing, and Hire Coordination teams to ensure a high level of customer satisfaction and seamless operations.

Key Responsibilities

  • Act as the main point of contact, managing customer relationships throughout the hire lifecycle and proactively communicating any changes.
  • Support and guide the Customer Service team, ensuring timely and accurate completion of customer-related tasks and providing updates to management.
  • Monitor department dashboards, Business Transaction Tracker (BTT), and reports to achieve set Key Performance Indicators (KPIs).
  • Respond promptly and efficiently to inbound calls, emails, and other communication channels, adhering to established standards and KPIs.
  • Take ownership of customer queries, including breakdowns, complaints, and orders, liaising with internal teams for prompt resolution.
  • Process customer orders, change orders, and conduct post-order follow-ups to support the sales function.
  • Communicate customer requirements effectively across multiple internal teams and systems.
  • Perform accurate checks on new order and supporting customer documentation before integration into M3, and maintain customer and order records in Salesforce.
  • Handle and follow up on customer calls regarding order acknowledgement, delivery confirmation, on-hire, off-hire, equipment exchanges, and missing equipment.
  • Coordinate with Credit Control and Agents for approvals and new customer setup requirements.
  • Update order changes in T-agreements within Salesforce, including necessary system integrations.
  • Create standard on-hire and off-hire folders and related contract documentation in the shared drive.
  • Raise and follow up on hire coordination cases and tasks with the Contracts, Service, and Logistics teams.
  • Track estimated end-of-hire dates and communicate updates to the Hire Coordination team.
  • Issue hire/off-hire confirmations to clients via Salesforce, confirmed internally with the hire team.
  • Follow up on Purchase Orders (LPOs), contract extensions, missing equipment, and other customer requirements to support timely execution and invoicing.
  • Maintain high levels of customer satisfaction and positively impact customer feedback KPIs.

Qualifications and Requirements

  • A minimum of 2 years of relevant customer service experience in a business-to-business (B2B) environment, preferably within rental operations.
  • Proficiency in PC usage within a Microsoft environment and experience with an Enterprise Resource Planning (ERP) system.
  • Strong customer focus with a demonstrated sense of urgency and meticulous attention to detail.
  • Good written and verbal communication skills, capable of interacting effectively across all organizational levels.
  • A collaborative, results-oriented approach with the ability to self-manage effectively.
  • Willingness to learn all aspects of the business.

Required Skills

  • Customer Relationship Management
  • Order Processing
  • Customer Service Excellence
  • Effective Communication (Written and Verbal)
  • Attention to Detail
  • Teamwork and Collaboration
  • Self-Management and Initiative

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of experience. Aggreko is the company hiring for this Customer Service Representative role.

breifcase2-5 years

locationRiyadh

about 19 hours ago
Customer Service Representative - Saudi National

Customer Service Representative - Saudi National

📣 Job AdNew

Tabby

SR 6,000 - 7,500 / Month dotFull-time

About the Role

Tabby is a financial technology company operating in the GCC, focused on simplifying shopping and payments through flexible Buy Now, Pay Later options. The company partners with major brands and serves millions of users. Some financial products offered by Tabby may include interest charges. We are seeking a motivated and professional Saudi National to join our Customer Support Operations department as a Customer Service Representative in Riyadh. This role is designed for individuals committed to delivering excellent service and eager to grow within a dynamic company.

Key Responsibilities

  • Provide comprehensive customer support via phone, chat, and email, communicating effectively in both Arabic and English.
  • Address customer inquiries and resolve issues efficiently to ensure a positive customer experience.
  • Adhere to established guidelines and utilize provided tools to deliver prompt and accurate assistance.

Qualifications and Requirements

  • Fluency in spoken and written Arabic and English is essential, with a minimum B2 level proficiency in English.
  • Willingness and ability to work rotational shifts and report to the office as required.
  • Demonstrated helpfulness, composure under pressure, quick learning ability, and a serious approach to work responsibilities.
  • Readiness to handle challenging conversations, meticulously follow processes, and maintain a positive attitude during demanding periods. This role involves direct customer service that can be stressful, particularly during peak times.

Required Skills

  • Customer Support
  • Problem Solving
  • Communication

Work Details and Compensation

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 0-1 year of experience. Compensation ranges from SAR 6,000 to SAR 7,500 per month. This includes a base salary of SAR 6,635 gross, a language allowance of up to SAR 500 gross based on proficiency, and a performance bonus of up to 10% of the base salary.

Training and Onboarding

The role includes a paid, 3-week training program conducted in the office. Following training, there will be a 3-week nesting period where new hires will handle live customer cases with close support.

breifcase0-1 years

locationRiyadh

7 days ago
Customer Service Trainer - KSA Residence

Customer Service Trainer - KSA Residence

📣 Job Ad

Tabby

SR 9,000 - 17,000 / Month dotFull-time

About the Role

Tabby is looking for a Quality-focused Customer Service Trainer to join its Customer Support Operations team in Riyadh, Saudi Arabia. This role aims to elevate the quality of customer interactions, enhance customer satisfaction, and contribute to customer retention in the Saudi Arabian market. The role requires a deep understanding of customer service principles and best practices, as well as familiarity with the cultural nuances of the GCC region to ensure customer service representatives are equipped to deliver excellent service.

Key Responsibilities

  • Deliver training programs for new and existing employees, including refresher courses.
  • Propose modifications and improvements to existing training content for the content team.
  • Ensure proper documentation, reporting, escalation, logging, and follow-up for login sessions, training, and feedback sessions.
  • Analyze customer interactions to identify root causes of dissatisfaction and propose solutions to improve customer satisfaction.
  • Complete monthly login hours to stay up-to-date with product and process knowledge.
  • Actively participate in quality calibration sessions.
  • Provide recommendations for process improvements based on new hire feedback.
  • Monitor and evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.

Qualifications and Requirements

  • Bachelor's degree in a relevant field such as Communications, Psychology, or Business Administration.
  • Minimum of 5 years of experience in customer service with a proven track record of success.
  • Minimum of 5 years of experience in designing and delivering training programs, including new hire training and on-the-job training.
  • Proficiency in both English and Arabic, with a deep understanding of the cultural nuances of the GCC region.
  • Strong communication and facilitation skills, with the ability to communicate effectively in both English and Arabic during training sessions, feedback delivery, and quality calibration.
  • Ability to work independently and as part of a team.
  • Excellent organizational and time management skills.

Core Competencies

  • Customer service principles and best practices.
  • Understanding of GCC cultural nuances.
  • Communication and facilitation skills.
  • Service excellence and cultural competence.
  • Quality assurance and evaluation.
  • Training delivery (new hires and on-the-job).
  • Coaching and performance improvement.
  • Root cause analysis.
  • Process improvement identification.
  • Adult learning principles and teaching methodologies.
  • Experience with Learning Management Systems (LMS or LXP).
  • Certification in customer service training or relevant soft skills certification (preferred).
  • Experience in designing and facilitating virtual and in-person training (preferred).

Additional Information

This is a full-time position requiring over 10 years of overall experience, with at least 5 years in training. The role is based in Riyadh, Saudi Arabia. The monthly salary ranges from SAR 9,000 to SAR 17,000.

breifcase+10 years

locationRiyadh

10 days ago