Waiter Jobs in Riyadh

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role focuses on providing exceptional guest experiences that go beyond standard check-in and check-out procedures. The incumbent will be empowered to proactively manage guest needs throughout their stay to ensure smooth operations and deliver outstanding service.

Incumbent Responsibilities

• Provide a wide range of services to guide guests through their stay and create memorable experiences.
• Take initiative to proactively address guest requests and operational needs.
• Complete necessary reports and documentation related to guest services and operations.
• Share highlights of the local area to enhance the guest experience.
• Ensure that transactions feel like a natural part of the overall guest experience.
• Contribute to creating a safe work environment.
• Adhere strictly to all company policies and procedures.
• Maintain the confidentiality of guest and company information.
• Protect company assets.
• Maintain quality standards in all guest interactions and operational tasks.
• Maintain a professional uniform, personal appearance, and appropriate communication style.

Qualifications and Requirements

• High school diploma or equivalent (*****
• No relevant work experience required.
• No supervisory experience required.
• No specific licenses or certifications required for this role.
• Ability to stand, sit, or walk for extended periods.
• Willingness to adopt a hands-on work approach.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Core Skills

• Guest Services
• Customer Service
• Communication
• Problem Solving

Job Details and Work Environment

This position is a full-time, non-management role, located in the vibrant financial district of Riyadh. The job requires 0-1 year of experience. The incumbent will work on-site and not remotely.

W Hotels is committed to being an equal opportunity employer, welcoming all and providing access to opportunities. We actively foster an environment where the unique backgrounds of our partners are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our partners. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

About the Role

Majid Al Futtaim Lifestyle Operations is seeking a Sales Associate to join their team in Riyadh, Saudi Arabia. As a key member of the store, the Sales Associate will be responsible for upholding the company's high standards of customer service, driving sales, and contributing to the overall success of the retail environment. Majid Al Futtaim is a prominent developer and operator of shopping malls, retail, communities, and entertainment across the Middle East, North Africa, and Central Asia, known for brands such as Mall of the Emirates, Carrefour, Lego, and Vox Cinemas.

Key Responsibilities

• Act as a champion for customer service standards, aligning with Majid Al Futtaim guidelines to understand customer needs and ensure an exceptional experience.
• Address customer concerns promptly and professionally, escalating issues to the Store Manager when necessary, with a consistent focus on customer needs.
• Achieve set sales targets and utilize creative approaches to exceed them, maintaining a focus on the customer.
• Contribute to enhanced sales targets through thorough product knowledge, actively seeking opportunities for up-selling and cross-selling.
• Ensure store standards are maintained at all times, supporting in-store tasks including cleanliness, tidiness, and stock replenishment.
• Comply with all store security policies and regulations to minimize stock loss.
• Employ advanced selling skills to support customer needs, generate high-value transactions, and build repeat business.
• Recommend, select, and help locate or obtain merchandise based on customer needs, including suggesting items from other Majid Al Futtaim Fashion brands and stores if not available in the current location.

Qualifications and Requirements

• High School Certificate.
• 1-2 years of industry experience.
• Good communication skills.
• Excellent customer service abilities.

Skills

• Customer Service
• Sales
• Product Knowledge
• Communication Skills
• Selling Skills

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. Majid Al Futtaim offers a supportive work environment where colleagues share positive energy. The company employs over 50,000 diverse individuals globally, guided by a Leadership Model focused on creating memorable moments for customers.

About the Role

Sawaid Recruitment is seeking a professional and customer-oriented Receptionist to join a leading company in the electronics and technology sector. This full-time position is based in Riyadh, Saudi Arabia, and is designed for an individual who can create a positive first impression and contribute to a smooth customer experience. The Receptionist will serve as the primary point of contact for customers and visitors, managing inquiries, service requests, and ensuring efficient front desk operations.

The role involves fostering a welcoming environment, coordinating with internal teams, and maintaining accurate records to support the company's commitment to excellent customer service and operational efficiency.

Key Responsibilities

• Welcome and assist customers and visitors professionally and courteously, establishing a positive first impression.
• Register service requests and accurately create work orders within the designated system.
• Provide essential information regarding the company's products, services, warranties, and service procedures.
• Coordinate effectively with technicians and internal departments to ensure the seamless execution of service operations.
• Follow up on service requests, keeping customers informed of progress and relevant updates.
• Handle incoming customer inquiries efficiently and direct them to the appropriate department or personnel.
• Maintain accurate customer records and ensure all information is up-to-date within the system.
• Process all service-related documentation, ensuring data accuracy and integrity.
• Support daily front desk operations and perform various administrative tasks as needed.
• Ensure reception and waiting areas are consistently organized, clean, and presentable.
• Assist in the preparation of reports and the maintenance of operational records when required.

Qualifications and Requirements

• 1-4 years of professional work experience is required.
• Previous experience in reception, administration, coordination, or similar roles is highly preferred.
• Fluency in English (both spoken and written) is mandatory.
• Strong communication and interpersonal skills are essential for interacting with diverse individuals.
• A professional appearance and a positive, welcoming attitude are expected.
• Excellent organizational skills and a keen attention to detail are necessary for managing multiple tasks.
• Proficiency in Microsoft Office applications and related systems is required.
• The ability to manage multiple tasks simultaneously and work effectively in a fast-paced environment is crucial.

Required Skills

• Communication and Interpersonal Skills
• Organizational Skills and Attention to Detail
• Proficiency in Microsoft Office Suite
• Customer Service Excellence
• Administration and Coordination

Work Environment and Details

This is a full-time position located in Riyadh, Saudi Arabia. While the requirement specifies 1-4 years of professional experience, candidates with 0-1 years of experience are encouraged to apply, with preference given to those with relevant prior experience in reception, administration, or coordination roles.

About the Role

Nice One is looking for an enthusiastic and customer-centric Sales Associate to join their retail team in Khamis Mushait. This role plays a key part in driving in-store sales, delivering excellent customer service, and supporting daily store operations to achieve revenue and customer satisfaction goals. The role requires a proactive approach to customer service and contributing to the overall store performance.

Key Tasks and Responsibilities

• Proactively greet and engage with customers to understand their needs, showcase products, explain features, and recommend suitable solutions to successfully close sales.
• Achieve individual and store sales targets by increasing conversion rates, average transaction value, and maximizing units per transaction.
• Provide outstanding customer service by responding promptly to inquiries, professionally handling returns and complaints, and ensuring necessary follow-up to guarantee customer satisfaction and encourage repeat business.
• Maintain up-to-date product knowledge, including current promotions, pricing, and new arrivals, to support effective selling and upselling techniques.
• Process sales accurately and efficiently using the Point of Sale (POS) system, handling cash and electronic payments according to company procedures, and ensuring the security of all transactions.
• Support product visual merchandising standards by replenishing stock, organizing displays, and ensuring the sales floor remains clean, safe, and inviting at all times.
• Assist with inventory management activities, including receiving shipments, conducting stock counts, and reporting any discrepancies to store management.
• Actively participate in store meetings, training sessions, and product briefings to continuously enhance selling skills and product knowledge.
• Collaborate effectively with colleagues and management to support in-store promotions and events and foster a positive work environment.
• Strictly adhere to all company policies, loss prevention procedures, and health and safety guidelines.

Qualifications and Requirements

• High school diploma or equivalent is required.
• A minimum of one year of experience in retail or sales requiring direct customer interaction is preferred; however, recent graduates with strong customer service skills are encouraged to apply.
• Must possess legal authorization to work in the Kingdom of Saudi Arabia.

Required Skills

• Excellent verbal communication and active listening skills to effectively engage with customers and build rapport.
• A strong customer-centric orientation with a commitment to delivering a positive shopping experience.
• Proficiency in basic arithmetic and cash handling, with comfort in using POS systems and mobile devices for sales transactions.
• Ability to work effectively in a fast-paced retail environment, manage multiple customers simultaneously, and prioritize tasks efficiently.
• Proven teamwork capabilities with a collaborative mindset and a willingness to support colleagues and store initiatives.
• Meticulous attention to detail, punctuality, and reliable attendance.
• Flexibility to work various shifts, including weekends and holidays, as required by store schedules.
• Proficiency in Arabic and basic communication in English is preferred.

Additional Information

This is a full-time position. The work location is Khamis Mushait, and the company operates within the Riyadh region of Saudi Arabia. Nice One is committed to creating an inclusive work environment and welcomes applications from all qualified candidates, providing reasonable accommodations during the recruitment process upon request.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an opportunity for individuals with 0-1 years of experience to begin their career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally, contributing to the overall guest experience.

W Hotels' mission is to ignite passion and broaden the world, offering a place to experience life by opening doors and minds. The company is known for its proactive spirit and for subverting the concept of luxury worldwide. The culture emphasizes "Dreaming, to the point of dreaming" and service education to realize guests' passions. W Hotels is an ideal workplace for those who are creative, innovative, and forward-thinking.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests, including wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate/deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with technical issues to the provider's customer support line.
• Test communications equipment to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Required Skills

• Communication skills.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The position is part of the Rooms & Guest Services Operations category.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company fosters an environment where associates' unique backgrounds are valued and celebrated, recognizing that the blend of culture, talent, and experiences is its greatest strength. Marriott International is committed to non-discrimination on any protected basis, including disability and veteran status, or other bases protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and customer-focused Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position offers an opportunity for individuals with 0-1 years of experience to begin their career in the hospitality industry. The Telephone Operator will serve as the primary point of contact for guests, ensuring all their communication needs are met efficiently and professionally.

Key Responsibilities

• Attend to, register, note, and process all guest calls, requests, inquiries, or concerns.
• Operate the switchboard terminal.
• Process guest requests for wake-up calls, call identification, do not disturb settings, call forwarding, conference calls, calls via Telecommunications Device for the Deaf (TDD), and calls from unregistered guests.
• Inform guests of any messages they have received.
• Monitor busy or unanswered lines, maintaining contact with guests on hold to update their status and offering to take messages.
• Receive, record, and transmit messages accurately, completely, and legibly.
• Activate and deactivate guest room indicator lights as appropriate.
• Assist guests with internet access issues, transferring them to the service provider's customer support line when necessary.
• Test communication equipment to ensure it is functioning properly.
• Attend to special requests from guests with exceptional needs.
• Contact the appropriate person or department as needed to resolve guest calls, requests, or issues.
• Follow up with guests to ensure their requests or issues have been resolved to their complete satisfaction.
• Dispatch bell staff or service personnel as required.
• Comply with all company policies and procedures, reporting accidents, injuries, and unsafe working conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Greet and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Thank guests with genuine appreciation and assist individuals with disabilities.
• Speak with others using clear and professional language, and answer telephones using appropriate protocol.
• Cultivate and maintain positive working relationships with others and support the team to achieve common goals.
• Adhere to quality assurance expectations and standards.

Qualifications and Requirements

• High school diploma or equivalent certificate from a General Educational Development (GED) program.
• No prior work experience required.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Telephone operation and communication.

Work Environment and Physical Demands

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. Physical demands include standing, sitting, or walking for extended periods, and the ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. The role also involves entering and locating information using computers and/or Point of Sale (POS) systems. Reasonable requests from supervisors for other duties will also be performed.

W Hotels is part of Marriott International, committed to providing equal opportunities and fostering an environment where diversity is valued. The company's mission is to awaken curiosity and expand worlds, offering a place to enjoy life, open doors, and minds, inspired by new faces and experiences, with a core spirit of being ready-for-anything and reinventing luxury norms worldwide through the "Whatever/Whenever" service philosophy.

About the Role

Hays is partnering with a leading global investment bank to recruit a professional and friendly Receptionist to join their team in Riyadh, Saudi Arabia. This is an opportunity to work within a prestigious and fast-paced corporate environment, where the incumbent will serve as the first point of contact for clients and visitors, while providing support for daily office operations.

Incumbent Responsibilities

• Greet clients and visitors in a professional and courteous manner.
• Serve as the first point of contact for all incoming inquiries via the reception desk.
• Manage incoming calls, emails, and general correspondence.
• Coordinate meeting room bookings and ensure their readiness.
• Support administrative tasks and daily office coordination.
• Handle incoming and outgoing mail, deliveries, and courier services.
• Maintain a high level of professionalism and presentable appearance at all times.

Qualifications and Requirements

• 1-2 years of experience in a receptionist or front desk role.
• Ability to work effectively in a fast-paced corporate environment.

Key Skills

• Strong communication and interpersonal skills.
• Professional appearance and a customer-service oriented approach.
• Excellent organizational skills and ability to multitask.

Additional Opportunity Details

This is a contract position based in Riyadh, Saudi Arabia. The role requires 0-1 year of experience. This opportunity offers exposure to a globally recognized investment bank within a professional and collaborative work environment, providing exposure to a high-level corporate setting and long-term career development opportunities.

About the Role

W Hotels announces its need to hire a dynamic Guest Services Supervisor focused on delivering an exceptional guest experience to join its team in Riyadh, Saudi Arabia. This is a full-time, non-management position and is an integral part of Rooms and Guest Services operations, ensuring an exceptional experience for every guest. As a Guest Services Supervisor, you will be responsible for overseeing the daily operations of the front desk, embodying the W brand promise of "Whatever/Whenever" and delivering hospitality to create unforgettable experiences.

Role Responsibilities

• Process all guest check-ins, including verifying guest identity, method of payment, assigning rooms, and activating/issuing room keys.
• Prepare accurate guest accounts according to individual requirements and enter Marriott Rewards program information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify and adjust bills as needed.
• Compile and review daily reports, records, and emergency lists.
• Complete cashier and end-of-day reports accurately.
• Provide guests with directions and basic hotel information.
• Respond to guest requests by contacting relevant staff and following up to ensure their satisfaction.
• Process all types of payments, vouchers, cash, expenses, and balance and deposit receipts.
• Count and secure cash at the beginning and end of each shift, obtain manual authorizations, and adhere to all accounting procedures.
• Report any guest reports of theft to Loss Prevention/Security.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, and serve as a role model and first point of contact for fair treatment/open door policy.
• Develop and maintain positive working relationships, support the team in achieving common goals, and respond appropriately to employee concerns.
• Adhere to company policies and procedures, report accidents, injuries, and unsafe working conditions, and complete safety training and certifications as required.
• Ensure personal appearance is clean and professional and maintain the confidentiality of private information and protect company assets.
• Welcome and acknowledge guests, anticipate and meet their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and enter and retrieve information using computers and POS systems.
• Stand, sit, or walk for extended periods of time.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience.
• At least one year of supervisory experience.

Required Skills

• Guest Service
• Marriott Rewards
• Cashiering
• Accounting Procedures
• Loss Prevention
• Security Awareness
• Training and Coaching
• Communication
• Problem Solving
• Teamwork
• Customer Service
• POS Systems Operation

Work Environment and Location

This is a full-time position that requires on-site presence. The workplace is located in the Financial District, Riyadh, Saudi Arabia. The role is a non-management position within Rooms and Guest Services operations.

About the Role

IMbright, a center in Riyadh specializing in cognitive training and performance development for children and young adults, is seeking a Receptionist. The company is dedicated to transforming learning experiences through internationally accredited programs tailored to local needs, focusing on enhancing critical thinking, memory, focus, and processing skills. This full-time, on-site role is integral to the smooth daily operations of the center, ensuring an efficient and welcoming environment for clients and staff.

The Receptionist will serve as the primary point of contact for clients and will manage administrative tasks, coordinate schedules, and maintain organizational efficiency. This position is based at IMbright's Riyadh location: 6830 Uthman Ibn Affan Branch Rd, Alizdihar District, Riyadh, SA 12485.

Key Responsibilities

• Welcome and assist clients with a professional and friendly demeanor.
• Schedule and coordinate appointments for training sessions and consultations.
• Follow up on training sessions and monitor student attendance.
• Monitor the attendance of trainers and students to ensure operational continuity.
• Respond promptly and professionally to client inquiries via phone and in person.
• Oversee the daily operations of the center to ensure smooth functioning and efficiency.
• Provide comprehensive general administration support to the team.

Qualifications and Requirements

• Must be of Saudi Nationality.
• Possess a Bachelor’s degree or diploma in Management or a related field.
• Fluent in both spoken and written Arabic and English.
• Proficient in using office software, including MS Office Suite (Excel, Word, Outlook).
• Previous experience in an office environment is required.

Required Skills

• Strong communication skills and a commitment to adhering to working hours.
• Excellent organizational, time management, and multitasking abilities.
• Demonstrated leadership, problem-solving, and decision-making skills, particularly relevant to staff coordination and operational challenges.
• Keen attention to detail and the ability to handle confidential information with utmost professionalism.

Work Schedule and Compensation

This is a full-time, on-site position based in Riyadh, Saudi Arabia.

Working Hours:

• Sunday to Thursday: 1:00 PM – 9:00 PM
• Saturday: 9:00 AM – 5:00 PM

Salary:

• A monthly salary of SAR 5,500 is offered, which is inclusive of insurance, fees, transportation, and housing.
• Additional financial incentives and performance-based bonuses may be available.

Please note that both the working hours and the salary for this position are fixed and non-negotiable. Candidates who find these terms unsuitable are kindly requested not to apply.

About the Role

Abunayyan Holding is seeking a customer-focused and commercially driven Parts Sales & Service Representative (PSSR) to join their Aftermarket team. This role is integral to driving spare parts and service sales, supporting internal service operations, managing key customer accounts, and ensuring high levels of customer satisfaction. The PSSR serves as a critical link between customers, service teams, and parts operations, aiming to maximize aftermarket revenue while providing timely technical and commercial support. This position also involves contributing to the achievement of sales and profitability objectives within the Heavy Machinery, Construction Equipment, and Industrial Equipment sectors.

Key Responsibilities

• Promote and sell genuine spare parts, accessories, and aftermarket solutions to retail and internal customers.
• Ensure prompt and accurate fulfillment of parts orders while maintaining high levels of customer satisfaction.
• Identify opportunities for cross-selling and upselling spare parts, accessories, and service solutions.
• Provide technical assistance and product recommendations to customers and service personnel.
• Support the achievement of parts sales targets, revenue growth, and profitability objectives.
• Work closely with Service Technicians and Service Advisors to ensure timely availability of required parts and accessories.
• Process service-related parts requests efficiently to minimize equipment downtime.
• Assist service teams in identifying appropriate spare parts and technical solutions for maintenance and repair activities.
• Coordinate special orders, backorders, and urgent requirements while ensuring effective communication with all stakeholders.
• Notify service teams upon receipt of special-order or backordered items.
• Build and maintain strong relationships with retail customers, fleet owners, contractors, and key accounts.
• Conduct regular customer visits and follow-up activities to identify business opportunities and strengthen customer loyalty.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Deliver exceptional customer service and act as a trusted advisor on parts and service solutions.
• Collect customer feedback and market intelligence to improve service delivery and business performance.
• Support and guide the PSSR team in achieving sales objectives and closing business opportunities.
• Manage strategic and key customer accounts to drive long-term business growth.
• Assist in developing account plans and aftermarket sales strategies.
• Collaborate with management to identify opportunities for customer retention and market expansion.
• Prepare quotations, pricing proposals, and commercial offers in accordance with company policies.
• Ensure compliance with cash, credit, and payment processing procedures.
• Maintain accurate customer records, sales reports, and transaction documentation.
• Monitor customer purchasing trends and proactively identify opportunities to increase sales.

Qualifications and Requirements

• High School Diploma, Technical Diploma, or equivalent qualification.
• Additional technical certifications related to heavy equipment, machinery, or aftermarket services will be considered an advantage.
• A minimum of 3 years of experience in Spare Parts Sales, Aftermarket Services, Customer Service, or a related field.
• Experience within the Heavy Machinery, Construction Equipment, Industrial Equipment, Automotive, or Fleet Maintenance industries is preferred.
• A proven track record in customer relationship management and aftermarket sales.

Required Skills

• Proficiency in Inventory & Parts Management.
• Expertise in Aftermarket Sales Processes.
• Commitment to Customer Service Excellence.
• Strong Key Account Management capabilities.
• Skilled in Commercial Negotiation.
• Familiarity with CRM Systems & ERP Applications.
• Effective Parts Sales techniques.
• Excellent Customer Service skills.
• Proven Aftermarket Business Development abilities.
• Solid Technical Product Knowledge.

Work Location and Experience

This is a full-time position based in Riyadh, Saudi Arabia, within the SBU of Abunayyan Holding Company. The role requires 2-5 years of experience.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. As a Guest Arrival Expert, you will be responsible for ensuring that guest interactions are exceptional from the moment they arrive until their departure, contributing to a positive guest experience throughout their stay. This is a full-time, non-management position where you will be empowered to take initiative, address operational needs, and provide local insights. Your role involves seamlessly integrating transactions into the overall guest experience, making each interaction personal and engaging.

Key Responsibilities

• Deliver a range of services to guide guests through their arrival and departure experiences.
• Take initiative to ensure guest satisfaction from start to finish.
• Process operational needs efficiently and effectively.
• Address guest requests promptly and professionally.
• Complete necessary reports accurately.
• Share highlights of the local area with guests.
• Ensure a safe workplace by adhering to company policies and procedures.
• Maintain confidentiality of company information and guest data.
• Protect company assets and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Arrival Experience
• Customer Service
• Problem Solving
• Communication
• Professional Appearance
• Physical Stamina, including the ability to stand, sit, or walk for extended periods, and lift/move objects up to 50 pounds without assistance and over 75 pounds with assistance.

Work Location and Details

This full-time, non-management position is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is based in the Riyadh region and is not remote. The job category is Rooms & Guest Services Operations, with Job Number 26071730. Experience required is 0-1 year.

About W Hotels and Marriott International

W Hotels aims to inspire curiosity and expand horizons, offering a place where life can be experienced. The brand is characterized by a sharp, daring spirit that reinvents luxury norms. The service culture emphasizes that anything can be done, anytime, turning guests' passions into reality. If you are original, innovative, and forward-looking, you are welcome at W Hotels. By joining W Hotels, you become part of the Marriott International portfolio. Marriott International is dedicated to being an equal opportunity employer, fostering an environment where the unique backgrounds of associates are valued and celebrated. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

SMART Technology Solutions is seeking customer-focused individuals to join as Part-Time Booth Representatives in Riyadh. This role involves representing innovative products, including BOOX devices, at promotional booths and events across the city. It offers an opportunity to gain experience in sales and customer interaction within the Saudi Arabian market.

As a Part-Time Booth Representative, you will be responsible for creating positive customer experiences and promoting SMART Technology Solutions' offerings. This position is suitable for those seeking flexible work arrangements while contributing to the company's brand presence.

Key Responsibilities

• Represent SMART Technology Solutions at promotional booths and events with a professional demeanor.
• Engage with customers to introduce and demonstrate products, with a focus on BOOX devices.
• Address customer inquiries, providing detailed information on product features and benefits.
• Assist with the setup and maintenance of promotional booths to ensure they are presentable.
• Collect customer feedback during interactions and report key insights to the sales team.
• Support sales activities by helping to generate qualified leads.

Qualifications and Requirements

• Excellent communication and interpersonal skills for effective customer engagement.
• Fluency in both spoken and written Arabic and English.
• An outgoing, friendly, and customer-focused attitude.
• Ability to stand for extended periods and work flexible hours according to event schedules.
• Previous experience in sales or promotional roles is considered an advantage.
• Basic knowledge of SMART Technology Solutions products is beneficial.

Required Skills

• Customer Engagement and Interaction
• Product Demonstration and Information Provision
• Sales Support and Lead Generation
• Booth Setup and Maintenance
• Customer Feedback Collection
• Interpersonal Communication
• Promotional Activities

Work Environment and Details

This is a part-time position based in Riyadh, Saudi Arabia. SMART Technology Solutions provides a supportive and collaborative environment. The company offers continuous feedback and coaching, with performance-based incentives including bonuses and commission opportunities.

About the Role

Geidea, established in 2008, is a leader in providing innovative digital payment solutions. The company focuses on customer empowerment and commercial success, leveraging creative and entrepreneurial talent to make advanced digital payment solutions accessible to businesses of all sizes. Geidea is seeking a motivated Technical Support Officer to join its team in Riyadh. This role serves as the primary point of contact for customers, addressing inquiries and requests related to Geidea's POS products and other communication channels. The main objective is to ensure a high level of customer satisfaction through prompt, accurate, and empathetic support.

Key Responsibilities

• Respond to client inquiries received via chat, phone, and email with accurate information.
• Provide timely responses to all customer queries and escalate issues to the appropriate internal teams when necessary, ensuring follow-up until resolution.
• Communicate effectively and empathetically with both technical and non-technical users to deliver solutions.
• Accurately document all issues and their resolutions within the ticketing system in a timely manner.
• Triage incoming issues, identifying them as misconfigurations, retraining needs, or software bugs, and report them to the development team using internal tools.
• Provide remote training to customers on software and hardware usage, addressing their questions and ensuring effective utilization of Geidea's products.

Qualifications and Requirements

• 0-2 years of experience in a support role, preferably within SAAS or Cloud-based POS environments.
• A Bachelor's degree or a professional qualification in IT, Software Engineering, Networking, or an equivalent field.
• High fluency in the English language, including strong verbal communication, listening, and typing skills.
• Native Arabic speaker.
• Flexibility to work in different shifts within Riyadh.
• Experience with ECR, POS devices, and network printers is considered a plus.
• Familiarity with support ticketing systems is a plus.
• Experience with remote access software is a plus.

Required Skills

• SAAS
• Cloud-based POS
• ECR
• POS devices
• Network printers
• Support ticketing systems
• Remote access software
• Customer Support
• Communication
• Problem-solving
• Documentation
• Triage

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work in different shifts within the Riyadh region.

About the Role

NextEra is seeking to hire four Contact Center Agents to join their IT team in Riyadh, Saudi Arabia. This role is integral to an integrated Contact Center & Service Desk, providing 24x7 frontline omni-channel IT support. The Contact Center Agent will be responsible for handling a wide range of user queries, incidents, and service requests across multiple communication channels, acting as the primary point of contact for IT support. This position bridges the functions of L1/L2 Service Desk, Field/Desktop Support, and SRE/Reliability Operations, offering a comprehensive IT support experience. The ideal candidate will be adept at troubleshooting, resolving issues efficiently, and ensuring high levels of customer satisfaction while adhering to strict Service Level Agreements (SLAs).

Key Responsibilities

• Serve as the Single Point of Contact (SPOC) for all IT support requests.
• Manage omni-channel interactions including voice, email, chat, portal, and WhatsApp.
• Perform accurate ticket logging, categorization, and prioritization within the ITSM tool.
• Provide first-level troubleshooting and resolution (L1) for IT incidents and service requests.
• Execute Incident Management processes, including triage and first response.
• Handle Request Fulfillment for standard IT service requests.
• Strive to achieve First Call Resolution (FCR) for a significant percentage of incoming queries.
• Escalate complex technical issues to L2/L3 teams according to defined procedures.
• Maintain up-to-date and accurate documentation and contribute to knowledge base updates.
• Support the adoption of self-service options and guide users on AI/chatbot functionalities.
• Provide dedicated support for VIP and high-priority users when required.
• Ensure strict adherence to SLA targets and maintain high-quality service standards.

Qualifications and Requirements

• A graduate degree, preferably in IT or Computer Science.
• 2 to 4 years of experience in a Service Desk or Contact Center environment.
• Proven experience in handling IT support requests across various channels.
• Familiarity with ITSM tools such as ServiceNow or equivalent.
• Basic knowledge of Active Directory, M365, and end-user computing fundamentals.
• ITIL Foundation certification is preferred.

Required Skills

• Expertise in omni-channel IT support, including voice, chat, email, and portal channels.
• Proficiency in handling user queries, incidents, and service requests.
• Strong customer handling and communication skills.
• Bilingual proficiency in both Arabic and English is essential.
• Experience with Service Desk operations, Field/Desktop Support, and an understanding of SRE/Reliability Operations.
• Ability to perform ticket logging, categorization, and prioritization.
• Skilled in first-level troubleshooting and resolution (L1).
• Competence in Incident Management, Request Fulfillment, and Triage & First Response.
• A focus on achieving high First Call Resolution (FCR) rates.
• Capability to escalate issues effectively to L2/L3 teams.
• Proficiency in maintaining documentation and updating knowledge bases.
• Experience in supporting self-service adoption and AI/chatbot guidance.
• Ability to provide specialized handling for VIP/high-priority users.
• Commitment to meeting SLA targets and quality standards.

Work Environment and Location

This is a contract position located in Riyadh, Saudi Arabia. The role requires a commitment to providing 24x7 support, ensuring continuous service availability.

About the Role

Tamara, a leading fintech platform in Saudi Arabia and the GCC region, is looking for a Social Media Specialist to join its team in Riyadh. The company's mission is to empower individuals to achieve their dreams by creating the most customer-centric financial application. Tamara serves millions of users and collaborates with prominent global and regional brands. As Saudi Arabia's first fintech unicorn, Tamara operates from its care office in Riyadh, with additional regional and global support offices.

Role Responsibilities

In this role, you will be responsible for managing Tamara's social media presence and ensuring exceptional customer engagement. This includes monitoring inquiries, comments, and messages across various social media platforms, ensuring all communications align with the brand's tone of voice and customer experience guidelines. You will effectively handle customer complaints, escalate complex issues to the relevant parties, and follow up to ensure a satisfactory resolution. You will also identify potential risks, sensitive situations, or PR concerns and report them to the relevant internal teams, while maintaining Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards in all customer interactions.

• Monitor and respond to customer inquiries, comments, and messages across social media platforms such as Instagram, Twitter/X, and Facebook.
• Ensure all communications align with Tamara's tone of voice and customer experience guidelines.
• Effectively handle customer complaints, escalate complex issues to the relevant parties, and follow up to ensure a satisfactory resolution.
• Identify potential risks, sensitive situations, or PR concerns and report them to the relevant internal teams.
• Maintain Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards in all customer interactions.
• Collaborate closely with internal departments such as Customer Support, Risk, Payments, and Technology to efficiently resolve customer issues.
• Accurately document all customer interactions using internal tools, such as CRM or Zendesk.
• Professionally manage app reviews and public feedback, contributing to a positive brand perception.
• Track recurring customer issues and provide valuable insights to drive continuous improvement initiatives within the company.

Qualifications and Requirements

To perform this role successfully, you should have previous experience in customer support or social media supervision. Strong written communication skills in both Arabic and English are essential, along with the ability to handle difficult customers with empathy and professionalism. You should be familiar with major social media platforms and customer engagement tools, with the ability to multitask effectively and thrive in a fast-paced work environment. A basic understanding of fintech or "Buy Now, Pay Later" (BNPL) services is considered an added advantage.

• Previous experience in customer support or social media supervision.
• Strong written communication skills in both Arabic and English.
• Ability to handle difficult customers with empathy and professionalism.
• Familiarity with major social media platforms and customer engagement tools.
• Ability to multitask effectively and work in a fast-paced environment.
• Basic understanding of fintech or "Buy Now, Pay Later" (BNPL) services is considered an added advantage.

Core Skills

• Customer Support
• Social Media Supervision
• Written Communication (Arabic and English)
• Empathy
• Professionalism
• Familiarity with Social Media Platforms
• Customer Engagement Tools
• Multitasking
• Adaptability to Fast-Paced Environments
• Fintech/BNPL Knowledge (Preferred)

Job Details

This is a full-time role, requiring 0-1 years of experience. The job is based in Riyadh, Saudi Arabia.

About the Role

2P Perfect Presentation, a prominent entity in Saudi Arabia's ICT sector since 2004, is seeking a CX Portfolio Director to join its team in Riyadh. This role is central to the planning, execution, and delivery of customer experience solutions driven by BPO and technology. The position requires a deep understanding of customer experience management and software development integration to ensure effective collaboration between CX operations, technology platforms, and digital transformation initiatives. The successful candidate will play a key role in accelerating digital transformation and enhancing operational efficiency for clients, aligning with 2P's strategic objectives and client expectations.

Key Responsibilities

• Oversee the comprehensive planning, execution, and successful delivery of customer experience projects across the assigned portfolio.
• Monitor overall portfolio performance through regular updates, insightful dashboards, and key performance metrics.
• Proactively identify emerging trends, potential risks, and opportunities for enhancement within CX projects.
• Develop and implement robust mitigation plans to address portfolio-level risks effectively.
• Ensure all projects strictly comply with organizational governance, audit requirements, and compliance standards.
• Drive the achievement of strategic project goals and overall portfolio objectives.
• Design and implement customer journey mapping initiatives to optimize the end-to-end customer experience.
• Serve as the primary point of contact for clients, ensuring a clear understanding and effective addressing of their requirements.
• Manage and resolve escalations related to BPO and call center operations efficiently.
• Engage regularly with clients to solicit feedback and ensure services continuously align with evolving business needs.
• Lead initiatives aimed at improving customer satisfaction, service quality, and client retention rates.
• Support the seamless integration of software development solutions within CX operations and service delivery models.
• Collaborate closely with technical and development teams to align CX requirements with technology implementation plans.
• Ensure that technology-driven CX solutions are scalable, practical, and precisely aligned with client expectations.
• Provide critical input on system enhancements, workflow automation, and digital tools that elevate customer experience and operational efficiency.
• Act as a key liaison between business, operations, and technical teams to ensure the successful delivery of CX technology initiatives.
• Provide strategic guidance to workforce management teams to ensure optimal resource allocation supports service delivery goals.
• Oversee the hiring, onboarding, and resource planning for call center operations and technology-driven CX solutions.
• Monitor resource utilization across all projects and adjust allocation as necessary to meet demands.
• Ensure workforce plans are strategically aligned with operational demand, SLA requirements, and project priorities.
• Establish and meticulously monitor CX performance metrics in alignment with COPC and industry best practices.
• Lead process optimization initiatives to enhance efficiency and reduce operational bottlenecks.
• Analyze operational data to identify recurring challenges in call center operations and technology implementations.
• Build and maintain strong relationships with technology partners and service providers to foster CX innovation.
• Ensure strict adherence to SLAs, timely issue resolution, and continuous improvement of operational performance.
• Prepare and present essential inputs for departmental and project budgets, including detailed resource requirements.
• Manage and control financial performance by diligently monitoring actual costs against approved budgets.
• Develop annual, quarterly, and monthly budgets, demand plans, and related financial reports.
• Track actual spending against budget and ensure strict adherence to approved forecasts.
• Coach, mentor, and guide team members to foster their professional growth and enhance performance.
• Conduct periodic performance reviews and provide constructive developmental feedback.
• Promote a culture of accountability, collaboration, and service excellence across the team.
• Support the preparation of timely and accurate departmental reports and statements.
• Ensure all reports meet 2P's internal requirements, policies, and standards.
• Maintain high accuracy, quality, and timeliness in all reporting activities.
• Lead, manage, and execute special projects or tasks assigned by management based on evolving business needs.
• Ensure assigned initiatives are completed within agreed timelines and meet expected quality standards.

Qualifications and Requirements

• Bachelor's degree in Computer Science Engineering, Allied Sciences, Information Technology, Telecommunications Engineering, Business Administration, or a closely related field.
• A Master's degree in Customer Experience Management, Business Administration, Computer Science, or an equivalent qualification is highly preferred.
• PMP certification is a mandatory requirement.
• Additional certifications in CX management, project/program management, COPC, ITIL, or related fields are advantageous.
• A minimum of 10 years of progressive experience in customer experience management, service delivery, technology-driven operations, or related fields.
• At least 3 years of experience in a dedicated leadership role.
• Proven track record of successfully managing BPO operations.
• Demonstrated experience in implementing technology-driven CX solutions.
• A strong background in software development integration is essential for this role.
• Extensive experience in SLA-based service delivery and call center operations.

Required Skills

• Expertise in BPO operations and technology-driven CX solutions.
• Proficiency in software development integration and technology implementation lifecycles.
• Deep understanding of CX project management tools, methodologies, and governance practices.
• Ability to analyze operational data and implement effective process improvements.
• Strong grasp of compliance, audit requirements, and quality standards.
• Excellent stakeholder and client relationship management capabilities.
• Strong financial acumen, including budgeting, forecasting, and cost control.
• Proven ability to manage multiple projects, competing priorities, and cross-functional teams simultaneously.
• Skill in translating business and CX requirements into practical technology solutions.
• Customer Experience Management
• Service Delivery
• Technology-driven Operations
• BPO Operations
• Technology-driven CX Solutions
• Software Development Integration
• SLA-based Service Delivery
• Call Center Operations
• CX Project Management
• Stakeholder Management
• Client Relationship Management
• Budgeting
• Forecasting
• Cost Control
• Leadership
• Team Management
• Process Optimization
• Digital Transformation
• Workforce Optimization
• Performance Management
• COPC Standards
• ITIL

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves managing a portfolio of call center and CX projects, requiring close collaboration with various internal teams and external clients.