Waiter Jobs in Riyadh

About the Role

W Hotels is seeking an F&B Service Expert to join its team in Riyadh, Saudi Arabia. This role focuses on delivering memorable guest experiences through exceptional service in food and beverage operations. The F&B Service Expert will be responsible for ensuring guests enjoy their dining experience and the overall ambiance, contributing to a welcoming and engaging environment aligned with W Hotels' brand philosophy.

Key Responsibilities

• Deliver a range of services to ensure guests have a positive dining experience.
• Prepare tables for guest service.
• Communicate effectively with the kitchen team to support smooth operations.
• Interact with and serve guests in a professional and engaging manner.
• Maintain cleanliness of work areas and supplies.
• Contribute to a safe workplace for all associates.
• Adhere to company policies and procedures.
• Uphold high-quality standards in all service aspects.
• Ensure uniform, personal appearance, and communications are professional at all times.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• Less than 1 year of related work experience is required.
• No supervisory experience is necessary for this role.
• No specific licenses or certifications are currently required.

Required Skills

• Guest Service
• Food and Beverage Service
• Communication
• Teamwork
• Problem-solving

Work Environment and Physical Demands

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role requires standing, sitting, or walking for extended periods. It may involve moving over sloping, uneven, or slippery surfaces. Responsibilities include reading and visually verifying menu information, and moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance, and up to 50 pounds with assistance. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also part of the physical demands.

Company Commitment

Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity. The company fosters an environment where the unique backgrounds of associates are valued and celebrated, recognizing that this blend of culture, talent, and experiences is a key strength. Marriott International is dedicated to non-discrimination on any protected basis, including disability, veteran status, or other legally protected classifications.

About the Role

DXC Technology is looking for an Analyst II Business Process Transactions to join its team in Riyadh, Saudi Arabia. This full-time role is suitable for individuals with 0-1 years of experience seeking to advance their careers in business process analysis and customer service within a dynamic technological environment. The incumbent will play a key role in ensuring the smooth running of daily tasks and operations, serving as a primary point of contact for customer inquiries and requests.

Job Responsibilities

• Open and track customer service tickets, ensuring all inquiries are managed efficiently.
• Follow up with customers to ensure their inquiries are resolved within agreed-upon timeframes.
• Ensure no external requests are missed, maintaining a high level of service delivery.
• Handle all customer inquiries and requests professionally and with a customer-centric approach.
• Respond to customer requests by strictly following established processes and procedures.
• Manage task ownership across various services and departments to ensure smooth workflow.
• Assist in integrating new banks, entities, vendors, and suppliers into our systems.
• Identify, assess, and prioritize customer issues to ensure timely and effective resolution.
• Analyze reports to support investigations and identify root causes of problems.
• Write detailed analyses and propose solutions for various encountered situations.
• Provide external customers with regular updates on internal investigations.
• Ensure smooth delivery of daily tasks and operations, contributing to overall efficiency.
• Highlight and resolve operational issues as they arise, minimizing disruption.
• Maintain accurate data for customer requests and carefully manage records.
• Provide routine advice and support to external customers, fostering strong relationships.
• Ensure a thorough understanding and strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Qualifications and Requirements

• Bachelor's degree in Computer Science, Information Technology, or an equivalent qualification.
• Diploma in Information Technology with 0-1 years of relevant experience.

Required Skills

• Strong proficiency in the Microsoft Office suite.
• Excellent written and verbal communication skills.
• Proven problem-solving and troubleshooting abilities.
• Ability to work effectively in a team and under pressure.
• Proficiency in both English and Arabic (written and spoken).
• Strong customer focus with effective follow-up skills.
• Basic abilities in diagnosing and analyzing technical issues.
• Proactive and detail-oriented approach to customer service.
• Commitment to timely issue resolution and achieving operational efficiency.
• Effective communication skills, essential for interacting with customers and internal teams.
• Ability to manage multiple tasks simultaneously while maintaining high service quality under pressure.

Job Details

This role is a full-time position, requiring 0-1 years of experience. The work location is Riyadh, Saudi Arabia.

About the Role

Courtyard by Marriott Riyadh is seeking a dedicated and customer-focused Guest Relations Agent to join their team. This full-time, non-supervisory role is an excellent opportunity for individuals with 0 to 1 year of experience to launch their careers in the hospitality industry. As a key member of the guest services operations, you will be instrumental in ensuring a memorable and positive experience for all guests.

Job Responsibilities

• Provide guests with directions and information regarding hotel facilities, services, operating hours, as well as local areas of interest and activities.
• Communicate with appropriate individuals or departments, such as bell staff, concierge, housekeeping, engineering, or security/loss prevention, as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests have been met or their problems resolved to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Respond to special requests from guests with unique needs.
• Inform designated employees of VIP arrivals to facilitate their check-in and amenities.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge each guest according to company standards.
• Anticipate and meet guest service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others and support team to achieve common goals.
• Comply with quality assurance expectations and standards.
• Identify and suggest new ideas, techniques, or operations to increase organizational efficiency, productivity, quality, safety, and/or cost savings.
• Stand, sit, or walk for extended periods or throughout the entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds ( kg) without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

Core Competencies

• Guest Relations
• Communication
• Problem Solving

Additional Job Information

This is a full-time, non-remote position located at Olaya Street, Al Muruj District, Northern Ring Road, Riyadh, Saudi Arabia, 11491.

Marriott International is committed to being an equal opportunity employer, welcoming everyone and providing access to opportunities. We actively foster an environment where the unique backgrounds of our partners are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our partners. We are committed to not discriminating on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

About the Role

W Hotels in Riyadh is seeking a dynamic F&B Service Expert to join their team. This role focuses on crafting memorable dining experiences for guests, where food and beverages are key components. As an F&B Service Expert, you will proactively deliver a range of services to ensure guests enjoy their dining moments. This involves tasks from table setting and kitchen coordination to guest interaction and maintaining a professional work environment.

Key Responsibilities

• Deliver a wide range of services to ensure guests enjoy a memorable and unique dining experience.
• Proactively interact with guests to enhance their mealtime experience.
• Set tables according to W Hotels' standards.
• Communicate effectively with the kitchen team to ensure seamless service.
• Serve guests in a professional and engaging manner.
• Maintain cleanliness of work areas and supplies.
• Ensure smooth handling of all transactions to contribute to the overall guest experience.
• Uphold quality standards in all aspects of service delivery.
• Maintain a professional uniform, personal appearance, and communication style.
• Perform physical tasks including standing, sitting, walking, and navigating surfaces for extended periods.
• Read and visually verify information on menus.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance, and up to 50 pounds with assistance.
• Perform tasks requiring reaching overhead, below the knees, bending, twisting, pulling, and stooping.
• Undertake other reasonable job duties as requested to ensure guest satisfaction and business success.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• Less than 1 year of related work experience in food and beverage service is required.
• No supervisory experience is required for this role.
• No specific licenses or certifications are required.

Required Skills

• Guest Service
• Food and Beverage Service

Work Environment and Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role requires adherence to company policies, procedures, and stringent quality standards, as well as maintaining a professional image. Success in this role also hinges on creating a safe workplace. The position involves physical stamina, including extended periods of standing, sitting, or walking, and the ability to manage menus and handle objects. The work schedule is full-time and the position is not remote.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. This role is central to creating memorable guest journeys by ensuring exceptional first impressions and farewells, aligning with W Hotels' philosophy of awakening guest passions.

Key Responsibilities

• Provide a range of services to guide guests through their arrival and departure processes.
• Take initiative to ensure guest satisfaction from arrival to departure.
• Manage operational needs and proactively address guest requests.
• Complete required reports and administrative tasks.
• Share local area information to enhance the guest experience.
• Adhere to company policies and procedures to maintain a safe workplace.
• Maintain confidentiality of company and guest information.
• Protect company assets and uphold quality standards.
• Maintain a professional uniform, appearance, and communication style.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No specific work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Exceptional guest arrival and guest services skills.
• Strong customer service orientation.
• Excellent communication abilities.
• Effective problem-solving skills.

Work Environment and Details

This full-time, non-management position is located in the Financial District, Riyadh, Saudi Arabia. The role requires standing, sitting, or walking for extended periods. Candidates must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing more than 75 pounds with assistance. W Hotels is part of Marriott International, fostering a culture of curiosity and innovation.

About the Role

Qatar Airways is seeking an Airport Services Duty Supervisor to join its Ground Services team in Riyadh, Kingdom of Saudi Arabia. This role is integral to delivering Qatar Airways' award-winning 5-star service to customers. Reporting to the Duty Officer, you will lead and supervise your team to provide exceptional customer service and manage operational challenges.

As an Airport Services Duty Supervisor, you will support the Airport Services Manager and handle critical situations such as flight delays, disruptions, and denied boarding. This is a full-time position within a leading global airline.

Key Responsibilities

• Act as the station coordinator, liaising with the ground handling agent and Qatar Airways.
• Supervise the airport team to ensure on-time flight closure and efficient passenger boarding, contributing to overall on-time performance.
• Plan and allocate manpower for Customer Service Agents during duty periods.
• Provide support to the Airport Services Duty Officer during flight disruptions, misconnections, and other passenger-related challenges.
• Perform Aircraft Turnaround Checks (ATC) as assigned to ensure the safe operation of Qatar Airways' ground ramp product.
• Generate operational reports and maintain a tidy workplace.
• Serve as the primary point of contact for agents requiring assistance with questions, problems, or discrepancies.
• Ensure strict compliance with all relevant safety, security, quality, and environmental management policies, procedures, and controls.
• Uphold safety, security, legislative compliance, and the delivery of high-quality service with a responsible environmental attitude.

Qualifications and Requirements

• A relevant college or university qualification.
• A minimum of 4 years of relevant experience in airline or reputable Ground Handling Operations at a supervisory level.
• Excellent communication skills with fluency in English.
• Knowledge of Weight and Balance, Ramp Handling, and Dangerous Goods Regulations.
• Ability to perform duties under pressure while maintaining high customer service standards.
• A good understanding of conditions of carriage and International Civil Aviation Safety and Security procedures.
• Experience in Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling.
• A high level of computer literacy.
• Excellent customer focus and service delivery capabilities.

Required Skills

• Customer Service
• Flight Delays and Disruptions Management
• Denied Boarding Resolution
• Weight and Balance
• Ramp Handling
• Dangerous Goods Regulations
• Passenger Services
• Baggage Services
• Ground Operations
• Computer Literacy
• Customer Focus
• Service Delivery

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 5-10 years of relevant experience. The company is Qatar Airways.

About the Role

Deutsche Bank's Private Bank is seeking a Client Service Executive, Assistant Vice President (AVP) to join its Middle East operations in Riyadh, Saudi Arabia. This role is integral to the Wealth Management business, which offers comprehensive advice and a broad range of traditional and alternative investment solutions to high-net-worth individuals, entrepreneurs, family offices, and foundations. The division aims to create lasting value for clients through bespoke solutions, including multi-generational wealth planning, risk-managed asset management, loans, and deposits, leveraging a global network and close collaboration with the Corporate Bank and Investment Bank. As a growth business for Deutsche Bank, the Private Bank contributes to a more balanced and stable business model for the bank.

In this position, you will provide fundamental support to the Team Head and Relationship Managers (RM) and Investment Managers (IM), assisting in day-to-day business activities, client servicing, and operational support. You will serve as the primary point of contact for RMs and clients regarding operational requests, liaising with key onshore and offshore stakeholders. Your role will be crucial in ensuring the timely action on requests and efficient issue resolution to meet client and RM requirements.

Key Responsibilities

• Provide fundamental support to the Team Head, Relationship Managers (RM), and Investment Managers (IM) in all aspects of client servicing and operational support.
• Act as the primary point of contact for RMs and clients for all operational requests, liaising with key stakeholders including Cross Border, Client Lifecycle Management (CLM), and Business Management.
• Ensure timely action on requests and effective issue resolution to meet client and RM requirements.
• Handle and respond to RM requests and client queries related to account documentation, account balances, account maintenance, statement information, and general product or service information.
• Attend client meetings alongside the RM when required to provide support and address client needs.
• Assist RMs in the new account opening process, including the preparation of comprehensive account opening packs for submission to the CLM team after client signature.
• Review and prepare client-signed quality packs, including Booking Centre documents, for submission to the local CLM team for new account openings.
• Liaise with CLM, Anti-Financial Crime (AFC), Operations Business Support (OBS), and KYC Review teams to follow up on or provide additional information and documentation as requested.
• Promptly follow up on any deficiencies in Booking Centre or regulatory documents to assist RMs in achieving their Key Risk Indicators (KRIs).
• Ensure all operational tasks related to client accounts are completed in a timely manner to maintain satisfactory service levels.
• Provide timely assistance in inputting call reports (provided by the RM) and ensure proper record retention of call reports in Group shared folders, maintaining confidentiality.
• Stay current and thorough on operational processes, services, and the firm’s systems and applications.
• Develop a strong understanding of the governing regulatory framework and uphold relevant policies and procedures to mitigate risks and protect the Bank.
• Support RMs in performing client after-sales tasks and coordinate marketing event invitations and approvals.
• Manage the daily mailing of documentation to the relevant booking centers where applicable.
• Foster strong working relationships across coverage, product, and infrastructure divisions.
• Participate in all Asset Management (AM) group projects and meetings, and handle any regulatory or non-regulatory projects within stipulated deadlines.
• Liaise with IT to arrange video conference meetings and calls.
• Provide back-up support for other team members in their absence to ensure business continuity.

Qualifications and Requirements

• Bachelor's degree or equivalent qualification. A Master's degree is considered a plus.
• Minimum of 5 years of experience in wealth management, either in an assistant role or a sales support capacity.
• Ability to manage time effectively and multitask in a fast-paced environment.
• Strong inter-personal, communication, and consulting skills.
• Excellent teamwork skills and the ability to collaborate effectively within virtual global teams and a matrix organization.
• A client-centric approach to all tasks and interactions.

Required Skills

• Client Servicing
• Operational Support
• Inter-personal Skills
• Communication Skills
• Consulting Skills
• Teamwork Skills
• Client Centricity

Work Environment and Additional Information

This is a full-time position located in Riyadh, Saudi Arabia. Fluency in English is required. Arabic language proficiency (written and verbal) is considered a plus.

• Prepare and submit weekly operations and development reports to senior management, ensuring accuracy and timeliness.
• Oversee the Employee of the Week recognition program by reviewing customer feedback and collaborating with the Internal Communications team.
• Manage team schedules and coordinate closely with the Workforce Management (WFM) team.
• Monitor team performance against quality scores and KPIs, driving continuous improvement.
• Attend Extensya meetings, tracking work progress and addressing open issues.
• Work with WFM on forecasting and staffing to maintain optimal coverage.
• Collaborate with Training and Quality teams to enhance team performance and service standards.
• Address staffing gaps through efficient replacement management.
• Ensure timely processing of financial transactions submitted by the team.
• Coordinate with the Marketing team regarding campaigns and promotional updates affecting customer service.
• Act as a primary contact with various internal teams including Operations Excellence, Quality, and Driver Care.
• Lead, coach, and develop supervisors and staff, fostering a culture of high performance.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of customer service experience with at least 2 years in a managerial role.
• Experience in the food-tech, e-commerce, or delivery-app sectors is preferred.
• Strong leadership skills and an ability to motivate teams.
• Data-driven mindset experience in tracking KPIs and operational reports.
• Excellent communication skills in both Arabic and English.

About the Assistant Restaurant Manager Role

Hilton is seeking an Assistant Restaurant Manager to contribute to the daily operations of one of its hotel dining outlets. This role is integral to delivering memorable guest experiences and upholding the company's commitment to exceptional hospitality. Hilton is recognized as a global leader in hospitality, known for its award-winning workplace culture.

Key Responsibilities

• Assist in managing daily outlet operations, including guest service standards, product quality, inventory, cost control, and profitability.
• Support the implementation of marketing strategies, up-selling techniques, and promotions to increase food and beverage sales.
• Oversee the enforcement of company policies and procedures within the restaurant.
• Collaborate with the Restaurant Manager to monitor service and product quality, addressing guest feedback and resolving issues to enhance the dining experience.
• Supervise and support team members, providing coaching, assisting with performance evaluations, and contributing to professional development.
• Assist in the recruitment, interviewing, onboarding, and training of new team members to ensure adherence to service standards and operational excellence.
• Maintain compliance with all relevant health, safety, sanitation, and alcohol awareness regulations.

Required Attributes

• A passion for hospitality.
• A commitment to acting with integrity.
• Demonstrated leadership qualities.
• A belief in the power of teamwork.
• A strong sense of ownership and accountability.
• A focus on the present, bringing urgency and discipline.

Skills and Competencies

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Urgency
• Discipline
• Guest Service Standards
• Product Quality Management
• Inventory Management
• Cost Controls
• Profitability Analysis
• Marketing Strategy Implementation
• Budgeting
• Policy Enforcement
• Guest Feedback Management
• Issue Resolution
• Team Supervision and Coaching
• Performance Evaluation Assistance
• Professional Development Support
• Revenue Initiative Support
• Up-selling Techniques
• Food and Beverage Sales Enhancement
• Recruitment and Interviewing
• Onboarding and Training
• Health and Safety Compliance
• Sanitation Compliance
• Alcohol Awareness Regulations

Work Details

This is a full-time position based in Saudi Arabia. The role requires 5-10 years of experience in a relevant field.