Full-time Ict Services Technician Jobs in Riyadh

About the Role

Laverne Group is seeking a motivated and detail-oriented Technical Support Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for ensuring the seamless operation of our retail branches and business operations by providing essential day-to-day technical support. The role focuses on maintaining the availability and performance of critical IT infrastructure, including Point of Sale (POS) systems, IT equipment, networks, and surveillance systems. As a Technical Support Specialist, you will be instrumental in troubleshooting technical issues, supporting new branch openings, ensuring operational continuity, and delivering timely technical assistance to empower efficient business operations across the organization.

Key Responsibilities

• Provide daily technical support for retail branches, resolving issues related to Point of Sale (POS) systems and associated applications.
• Install, configure, and prepare POS devices and peripherals for both new and existing branches.
• Monitor system performance to ensure hardware and software are operating efficiently and effectively.
• Perform routine maintenance activities and replace faulty devices, peripherals, or equipment as needed.
• Support branch operations through shift-based coverage to guarantee technical availability during business hours.
• Troubleshoot and resolve issues concerning surveillance cameras, CCTV systems, networking equipment, internet connectivity, and communication systems.
• Conduct site visits to branches for the installation and configuration of IT equipment in preparation for new branch openings.
• Coordinate with external vendors and service providers to obtain advanced technical support when required.
• Maintain accurate and up-to-date records of all incidents, maintenance activities, and technical support requests.
• Prepare periodic technical reports and offer recommendations for operational and infrastructure enhancements.
• Ensure strict adherence to IT policies, security standards, and established operational procedures.
• Assist with hardware inventory management and asset tracking activities.
• Support the testing and deployment of new technologies, devices, and system upgrades across all branches.
• Provide technical guidance and user support to branch employees as necessary.
• Undertake any other duties as assigned by management that are related to the nature of the role and support business needs and operational continuity.

Qualifications and Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a closely related field.
• 1 to 3 years of experience in Technical Support, IT Support, or Help Desk roles.
• Demonstrated experience supporting POS systems and working within branch operations environments.
• Basic knowledge of networking principles, CCTV systems, hardware troubleshooting techniques, and various operating systems.
• Strong analytical and problem-solving skills with a proven ability to troubleshoot complex technical issues.
• Good communication and customer service abilities, with a focus on providing excellent support to end-users.
• Flexibility to work on shifts and willingness to travel between branches as required by the role.

Required Skills

• Technical Support
• IT Support
• Help Desk Operations
• POS Systems Management
• Networking Fundamentals
• CCTV Systems
• Hardware Troubleshooting
• Operating Systems
• Problem-Solving
• Troubleshooting
• Communication Skills
• Customer Service

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work on shifts to ensure technical availability during business hours and may involve travel between branches as needed.

About the Role

Gartner IT is seeking a motivated Technical Support Specialist to join its team of skilled engineers. This role is instrumental in building digital solutions that support Gartner colleagues and clients, contributing to the organization's success by delivering technology solutions that power Gartner. Gartner IT fosters a culture of innovation and an outcome-driven approach.

Role Overview

The Technical Support Specialist will provide essential second-level support, addressing technical issues escalated by the Help Desk. The goal is to ensure Gartner standards and Service Level Agreements (SLAs) are met for all Gartner Associates, regardless of their work location. This position also involves contributing technical expertise to various projects, site visits, and Gartner Events.

Key Responsibilities

• Provide escalated (Level 2) technical support, including hardware troubleshooting and diagnosis, software troubleshooting and installation, and information gathering to deliver business solutions and maintain operational continuity for Gartner Associates and infrastructure 24x7.
• Conduct remote office visits as required, providing onsite support in remote locations, resolving technical issues, and building rapport with associates.
• Manage all asset life cycles accurately to ensure efficient deployment of assets throughout the company.
• Support Gartner's events and symposiums by liaising with the ITIO Event Manager and Events staff to provide technology services and support to associates and clients, making on-the-spot decisions that require discretion and judgment.
• Actively manage service requests, incidents, and activities, ensuring all associate interactions are accurately documented, assigned, and communicated to determine and resolve issues, escalate when necessary, and provide solutions for future problem resolution and process improvement.

Qualifications and Requirements

• Bachelor's degree or foreign equivalent degree in Computer Science or a related field.
• 1+ years of client service experience.
• 1-3 years of experience in an entry-level technical support role.
• Understanding of networking concepts, servers, and LANs/WANs.
• Experience using a help desk call logging system.
• Experience with standard Microsoft products and platforms.

Required Skills

• Technical hardware troubleshooting and diagnosis.
• Software troubleshooting and installation.
• Information gathering for business solutions.
• Asset management throughout its lifecycle.
• Providing technology services and support.
• Management of service requests, incidents, and activities.
• Proficiency in networking concepts, servers, and LANs/WANs.
• Experience with help desk call logging systems.
• Familiarity with standard Microsoft products and platforms.
• Strong problem-solving skills.
• Effective communication skills, both verbal and written, with the ability to deal independently with staff throughout the organization.
• Excellent customer service skills.

Work Location and Type

This is a full-time position located in Riyadh, Saudi Arabia.

About the Role

Gartner IT is seeking a Technical Support Specialist to join its engineering team. This role is crucial in developing digital solutions that support Gartner colleagues and clients, contributing to the organization's technological advancements. The IT department emphasizes continuous innovation, an outcome-driven approach, and values input from all team members.

Role Overview

The Technical Support Specialist will provide essential second-level technical support, addressing issues escalated by the Help Desk. This ensures Gartner's standards and service level agreements (SLAs) are met for all Gartner Associates, regardless of their work location. The position also involves contributing technical expertise to projects, site visits, and Gartner Events.

Key Responsibilities

• Provide escalated (Level 2) technical support, including hardware and software troubleshooting, diagnosis, and installation, to maintain operational continuity for Gartner Associates and infrastructure 24x7.
• Conduct remote office visits as needed, offering onsite support in various locations, resolving technical issues, and building rapport with associates.
• Manage all asset life cycles to ensure efficient deployment of assets across the company.
• Collaborate with the ITIO Event Manager and Events staff to provide technology services and support during Gartner Events and Symposiums, making timely decisions that impact client satisfaction.
• Actively manage service requests, incidents, and activities, accurately documenting all associate interactions, assigning tasks, and communicating resolutions to determine and resolve issues, escalate when necessary, and contribute to future problem resolution and process improvement.

Qualifications and Requirements

• A Bachelor's degree or foreign equivalent in Computer Science or a related field is required.
• A minimum of 1+ years of client service experience is necessary.
• 1-3 years of experience in an entry-level technical support role is required.
• A foundational understanding of networking concepts, servers, and LANs/WANs is essential.
• Experience using a help desk call logging system is required.
• Proficiency with standard Microsoft products and platforms is necessary.

Required Skills

• Technical hardware troubleshooting and diagnosis
• Software troubleshooting and installation
• Information gathering
• Networking concepts, servers, LANs/WANs
• Help desk call logging systems
• Standard Microsoft products and platforms
• Problem-solving skills
• Effective communication (verbal and written)
• Excellent customer service skills

Work Location and Type

This full-time position is located in Riyadh, Saudi Arabia. Gartner offers opportunities for professional development and career growth within a collaborative, team-oriented culture that embraces inclusion.

Join CTRD Arabia as an IT Support Technician!
CTRD Arabia, a trusted provider of national security solutions, is seeking a proactive and customer-focused IT Support Technician. In this role, you will be the first point of contact for technical assistance, playing a critical part in delivering excellent customer service to our staff.

Responsibilities:

• Respond to IT support requests via phone, email, or helpdesk system.
• Provide first-line diagnosis and resolution for hardware, software, and network issues.
• Set up and configure new user accounts and hardware.
• Log and track all incidents and service requests in the helpdesk system.
• Assist with routine maintenance and updates of IT systems.
• Support administration of Microsoft 365 and assist with device enrolment and configuration.
• Maintain accurate technical documentation and user guides.

Requirements:
Essential criteria include basic knowledge of Windows and macOS operating systems, familiarity with Microsoft Office 365, and strong problem-solving skills. Previous experience in a customer service or IT support role is preferred but not required. Certifications such as CompTIA A+ or ITIL Foundation are a plus.

If you're ready to take the next step in your career and join a team that values strong relationships and technical expertise, we invite you to apply!

About the Role

Veeam Software, the Data and AI Trust Company, is seeking an IT Support Specialist II to join our team in Riyadh, Saudi Arabia. As a market leader in data resilience and data security posture management, Veeam is dedicated to helping organizations ensure their data and AI are understood, secured, and resilient. This is a full-time, on-site position where you will be instrumental in supporting our office staff with their daily IT needs, ensuring smooth operations and a productive work environment. In this role, you will be the primary point of contact for resolving everyday IT issues, from software and account management to hardware maintenance and setup, playing a crucial role in managing IT assets and ensuring our employees have the technology and support they need to excel. We are looking for a dependable individual who can independently troubleshoot and resolve unfamiliar problems, seeing them through to a successful conclusion.

Key Responsibilities

• Serve as the initial point of contact for all IT requests received in person, via the ticketing system, email, or chat.
• Triage, prioritize, resolve, and escalate Service Desk tickets, ensuring adherence to Service Level Agreement (SLA) targets.
• Provide comprehensive support for end-user hardware and software, including laptops, desktops, peripherals, printers, mobile devices, and meeting room AV equipment.
• Manage the lifecycle of IT equipment, including distribution, collection, basic diagnostics, repair coordination, and accurate record-keeping in the hardware asset management system.
• Maintain precise software license records.
• Set up equipment and user accounts for new hires, and manage the deactivation of accounts and collection of devices for departing staff.
• Administer user accounts across various systems.
• Offer remote support to off-site users utilizing remote-access and diagnostic tools.
• Contribute to the upkeep of the Service Desk knowledge base by documenting accurate processes and procedures.
• Collaborate effectively as part of an international IT team.

Qualifications and Requirements

• A minimum of 2 years of experience in an IT Service Desk or desktop support role, preferably within an enterprise environment.
• A Bachelor's degree in IT, Computer Science, or a related field is preferred; equivalent practical experience will also be considered.
• Fluency in both written and spoken English and Arabic is mandatory.
• Proven experience supporting end-user devices throughout their entire lifecycle, including onboarding and offboarding processes.
• Proficiency in Active Directory, including the creation and management of user accounts, distribution lists, password resets, and account unlocks.
• Familiarity with ticketing systems such as ServiceNow for workload management and tracking.
• Solid working knowledge of Microsoft Windows (Windows 11; Windows 10 is a plus) and macOS operating systems.
• Confidence in supporting Microsoft 365 applications.
• Ability to manage multiple issues concurrently and handle support requests in real-time.
• A proactive approach to customer service, with the capacity to perform effectively under pressure and work independently.
• Comfortable handling physical IT equipment, including lifting and moving devices and accessories as required.
• A strong willingness to learn new products and technologies through dedicated lab time, self-study, and available support resources.

Technical Skills

• IT Service Desk
• Desktop Support
• Hardware Asset Management
• Software License Management
• End-user Hardware Support
• End-user Software Support
• User Account Administration
• Remote Service Desk Support
• Knowledge Base Management
• Active Directory
• ServiceNow
• Microsoft Windows
• macOS
• Microsoft 365
• Networking Fundamentals (TCP/IP, DNS, DHCP, VPN)
• Microsoft Exchange
• Entra ID
• Jamf
• Intune
• ITIL
• CompTIA A+
• Microsoft role-based certifications such as MD-102 (Endpoint Administrator), or similar
• Incident Monitoring and Management
• Scripting and automation skills with tools like PowerShell

Work Environment and Arrangement

This is a full-time, on-site role located in Riyadh, Saudi Arabia. The standard working week is Sunday to Thursday, commencing at 9:00 AM, with Friday and Saturday off. Occasional flexibility outside standard hours may be required for events such as office moves or special projects. Any such requirements will be arranged and agreed upon in advance.

Join Our Team as a Telecommunications Technician!
At Saudi Net Link, we are at the forefront of telecommunications technology, and we’re looking for a dedicated Telecommunications Technician to install and maintain our communication networks. Our commitment to innovation and reliability is what sets us apart in this dynamic industry.

Key Responsibilities:

• Install and extend communication networks and cabling systems
• Perform maintenance and troubleshooting for communication systems and devices
• Install and configure network and PBX systems
• Monitor system performance and ensure operational readiness
• Conduct preventive maintenance and routine inspections
• Prepare technical reports related to maintenance and fault handling
• Follow health and safety procedures during all work activities
• Coordinate with other technical teams when required

Qualifications & Requirements:

• Diploma or technical certificate in Telecommunications, Communications, or equivalent
• 1–2 years of relevant experience
• Knowledge of communication systems and network infrastructure
• Ability to read and understand technical drawings
• Strong troubleshooting and fieldwork skills
• Professional English communication skills

Additional Information:
Employment Status: Non-employed candidates preferred. Transferable IQAMA required. Don’t miss this chance to contribute to a leading telecommunications company in Riyadh!

About the Role

Med Surg Solutions (MSS), a healthcare solutions provider operating in the GCC since 2003, is seeking an Information Technology Officer to join its team in Riyadh, Saudi Arabia. This role is integral to supporting the technology needs of the business and its employees, ensuring the smooth operation of IT systems, and maintaining the reliability of the IT infrastructure. MSS partners with healthcare institutions and global medical technology leaders to advance patient care through innovative solutions.

Key Responsibilities

• Provide comprehensive technical support to end-users, addressing hardware, software, and network-related issues.
• Install, configure, and maintain essential IT equipment, including computers and printers.
• Manage and maintain the organization's network infrastructure, encompassing LAN/WAN, routers, switches, and Wi-Fi systems.
• Proactively monitor system performance to ensure optimal functionality and minimize downtime.
• Administer and manage Microsoft 365 services, including Exchange, Teams, SharePoint, and OneDrive.
• Oversee user accounts, software licenses, and the implementation of security policies.
• Ensure all IT systems, software, and security patches are kept up-to-date.
• Troubleshoot and resolve issues related to systems, networks, and applications.
• Provide support for ERP systems, with a preference for candidates familiar with Odoo.
• Maintain robust data backup procedures and disaster recovery processes.
• Ensure strict compliance with all IT policies and established security standards.
• Coordinate effectively with vendors for IT support services and procurement of IT assets.

Qualifications and Experience

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2 to 5 years of progressive experience in IT support or system administration.
• Proven experience with ERP systems, Microsoft 365, network management, and general IT troubleshooting.

Required Skills

• Technical Skills: Strong proficiency in Windows and macOS environments; experience with ERP systems (Odoo experience is a significant advantage); expertise in Microsoft 365, Active Directory, and endpoint management; solid understanding of networking concepts including TCP/IP, DNS, DHCP, and routers; familiarity with cloud services such as Microsoft 365 and Azure; knowledge of cybersecurity best practices and IT security controls.
• Behavioral Competencies: Excellent problem-solving abilities; strong communication and user support skills; capacity to work effectively both independently and as part of a collaborative team; adept at time management and multitasking.
• Language Requirements: Fluent in English, both written and spoken.

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity to contribute to a dynamic organization committed to advancing healthcare through technology and education.

About the Role

Hulul is seeking a specialized IT specialist to join its team in Riyadh, Saudi Arabia. This role plays a pivotal role in developing and managing the company's IT infrastructure, ensuring the continuity of systems, and providing high-quality technical services.

As an IT specialist, you will be an essential element in maintaining and enhancing the company's technological foundation. This position offers an excellent opportunity for individuals looking to contribute and grow in the field of IT, with a focus on system development and IT infrastructure support.

Key Tasks and Responsibilities

• Manage and maintain computers, networks, and IT systems.
• Provide technical support to employees and resolve their technical issues.
• Install, configure, and test hardware and software to ensure their readiness.
• Monitor the performance of IT systems and implement necessary policies and procedures.
• Manage user accounts and ensure system access rights.
• Monitor network performance and suggest necessary improvements.
• Prepare technical reports and document executed work.

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least one year of experience in IT and technical support.
• Good knowledge of IT systems, networks, and user management.
• Ability to diagnose and effectively resolve technical problems.
• Excellent communication and organizational skills.

Core Skills

• IT Specialist.
• Computer Systems.
• Computer Networks.
• Hardware.
• Software.
• Technical Support.
• Troubleshooting.
• Communication.
• Organization.

Additional Information About the Work Environment

The workplace is located in Riyadh, Riyadh Region, Saudi Arabia. The nature of the work is full-time.

About the Role

Iron Systems is seeking a motivated and customer-focused Desktop EUC L1 professional to join our team. This full-time position offers an opportunity for individuals with 0-1 years of experience to develop their skills in end-user computing support within a dynamic environment. The role is based in Riyadh, Saudi Arabia.

Key Responsibilities

• Provide comprehensive on-site and desk-side support services to end users.
• Troubleshoot PC-related problems under the direction of Level 2 support or a single point of contact (SPOC).
• Ensure timely completion of incidents and requests within Service Level Agreements (SLAs), even in a pressurized environment.
• Build, configure, and troubleshoot the installation of the "Gold" image on customer PCs and laptops, including applications and hardware components.
• Maintain daily updates for all assigned tickets.
• Support meeting room environments and video conferencing systems.
• Provide support for printers, scanners, and other peripheral devices.
• Offer support for mobile devices, including iPads, iPhones, and Android devices.
• Perform end-user data backup and restoration as required during service incidents.
• Provide "smart hands" support for data center equipment according to specified SLAs in designated locations.
• Assist in troubleshooting data center devices as directed by technical support.
• Replace defective component cards in data center equipment as advised, which may include removing and replacing modules and reconnecting patch cables.
• Perform daily tape changes to support local backup routines at required sites.
• Import and export tapes to tape libraries as advised by technical support.

Qualifications and Requirements

• Must possess good customer-facing skills and maintain a professional presentation.
• Demonstrate independent and proactive thinking.
• Ability to build effective relationships within the team, across the business, and with Professional Services.
• Must adhere to specified standards and maintain appropriate deportment, conduct, and ethical workplace practices.
• Capability to work independently and unsupervised, taking initiative when necessary.
• Must be organized and able to prioritize work effectively.
• Candidates must be fully vaccinated.

Required Skills

• Experience using a call logging system.
• Proficient working knowledge of Windows 7 and Windows 10 operating systems.
• Solid understanding of Office applications.
• Experience supporting MACs is beneficial.
• Knowledge of mobile devices, specifically Androids and iPhones.
• Working knowledge of current and legacy hardware platforms.
• Experience in building, configuring, replacing, and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts as identified by the client.
• Excellent hands-on experience in the installation and troubleshooting of data center equipment.
• Proficiency in rack and stack of data center equipment and cabling.
• Excellent communication skills are mandatory in both English and the local language.

Additional Information

Desired educational requirements include completion of CompTIA certifications (*, A+, Network+) or completion (or near completion) of Microsoft certifications (*, MCP, MCITP, MCSE).

About the Role

CMS MENA is seeking a proactive IT Support Analyst to join our team in Riyadh, Saudi Arabia. This full-time position involves ensuring the continuous operation and availability of our IT network, infrastructure, and equipment. The role requires installing, maintaining, and repairing computer systems and hardware, providing essential technical support, and performing routine checks to meet defined Service Level Agreements (SLAs).

This role offers an opportunity to contribute to a dynamic firm, supporting clients of various sizes within a collaborative environment.

Key Responsibilities

• Install, maintain, and repair computer systems and equipment.
• Provide routine technical support and perform regular checks to ensure the continuous availability of the IT network, infrastructure, and equipment within SLAs.
• Manage asset control and order necessary devices and stock.
• Assist users with hardware issuance and replacement as required.
• Ensure all issues and support requests are resolved within defined SLAs.
• Document all issues and support requests within the designated ITSM tool.
• Coordinate the sending of devices for repair and liaise with vendors.
• Adhere strictly to established processes and procedures.
• Set up and configure mobile phones.
• Execute hardware refreshes as needed.
• Provide support to client and internal meeting rooms, including Video Conferencing assistance.
• Perform daily backup tape changes.
• Conduct hardware maintenance and assist with troubleshooting of Storage Controllers and Server Controllers.
• Replace Storage Disks and Server Blades when required.
• Perform daily physical checks on system hardware health and indicators, including MER/SER room systems (Aircon, Fire Suppression, and UPS Systems).
• Assist with switch upgrades, console operations, and backups, demonstrating proficiency in network skills.
• Perform cable tracing to troubleshoot issues within Comms Rooms for server and network infrastructure.
• Troubleshoot onsite wireless issues and deployments, including conducting local surveys.
• Chaperone vendors during maintenance work.
• Participate in project work, which may include deployments outside of standard business hours.

Qualifications and Requirements

• Proficiency in both English and Arabic languages is required.
• A BA/BS degree or equivalent is preferred.
• Demonstrated ability to master new software applications and technologies.
• Prior experience with a ticketing system is strongly preferred.
• At least 2 years of experience with Windows operating systems and hardware in a computer support-related setting, including experience in a networked environment.
• Working knowledge of ITIL service management and its processes is highly advantageous.
• Knowledge of AV systems and telecommunications would be beneficial.

Required Skills

• IT Support and Technical Support
• Hardware Issuing and Refreshes
• ITSM Tool Proficiency
• Vendor Liaison and Chaperoning
• Mobile Phone Setup
• Video Conferencing Support
• Backup Tape Management
• Hardware Maintenance and Troubleshooting (including Storage and Server Controllers, Disks, Blades)
• System Hardware Health Checks
• Familiarity with Aircon, Fire Suppression, and UPS Systems
• Switch Upgrades and Console Operations
• Network Skills, including Cable Tracing
• Wireless Troubleshooting and Deployments, including Local Surveys
• Project Work Participation
• Windows Operating Systems and Networked Environment Operations
• ITIL Service Management Principles
• AV Systems and Telecommunications Knowledge
• Broad Software Application Skills and Ability to Master New Technologies
• Ticketing System Experience
• Strong Communication Skills

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of experience in a computer support-related setting.

About the Support Engineer Role

eSense is seeking a dedicated Support Engineer to join our team in Riyadh, Saudi Arabia. This role is essential for providing first-level client support, addressing inquiries related to the company's projects and products. The Support Engineer will be responsible for advanced troubleshooting, ensuring the smooth operation of projects and products, and maintaining high levels of client satisfaction.

This position requires a solid understanding of eSense's offerings, strong technical acumen, and the ability to manage complex support cases. The role also involves guiding junior team members and collaborating with senior support levels and specialized teams to ensure adherence to Service Level Agreements (SLAs).

Key Responsibilities

• Handle support requests from clients that require intermediate knowledge related to projects and products.
• Provide detailed business and technical guidance and solutions to clients and end-users.
• Log all support activities, issues, and resolutions in the ticketing system with precision and clarity.
• Escalate highly complex or unresolved issues to higher support levels or specialized technical teams when necessary.
• Assist in the creation and updating of support documentation and knowledge base articles.
• Maintain effective communication with clients and internal teams to ensure timely resolution and satisfaction.
• Contribute to ongoing process improvements for support services and client experience.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2 to 5 years of experience in technical support, system administration, or related roles.
• Strong analytical and problem-solving skills for complex troubleshooting.
• Excellent communication skills to interact effectively with clients and technical teams.
• Demonstrated ability to handle multiple support cases and prioritize effectively.
• Capability to understand advanced product features and client-specific requirements swiftly.
• Experience with supporting enterprise-level applications or systems is a plus.

Required Skills

• Technical Support
• System Administration
• Hardware and Software Support
• Network Fundamentals
• Enterprise Support Tools
• Analytical and Problem-Solving Skills
• Client Interaction and Communication
• Technical Team Collaboration
• Case Management and Prioritization
• Understanding of Product Features and Client-Specific Requirements
• Experience supporting Enterprise-Level Applications and Systems

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

About the Role

KBR Government Solutions is seeking a skilled and experienced Plumber (Water and Fuels Systems) to join their team at Prince Sultan Air Base (PSAB) in Riyadh, Saudi Arabia. This role is essential for delivering Base Operating Support-Installation (BOS-I) services to the 378th Air Expeditionary Wing (AEW), mission partners, and tenant units. The position involves the maintenance, inspection, and repair of critical plumbing, water, wastewater, fire suppression, and backflow prevention systems, contributing to operational readiness in a contingency environment. You will cooperate with and support * deployed forces and Kingdom of Saudi Arabia personnel, sharing information as required.

Key Responsibilities

• Install, service, and repair all aspects of plumbing systems, including water heaters, urinals, toilets, and shower units.
• Assemble, install, and repair pipes, fittings, and fixtures for heating, water, and drainage systems according to specifications and plumbing codes.
• Assemble pipe sections, tubing, and fittings using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering, brazing, and welding equipment.
• Cut openings in structures to accommodate pipes and pipe fittings using hand and power tools.
• Fill pipes or plumbing fixtures with water or air and observe pressure gauges to detect and locate leaks.
• Hang steel supports from ceiling joists to hold pipes in place.
• Install pipe assemblies, fittings, valves, and fixtures such as sinks and toilets.
• Install underground storm, sanitary, and water piping systems and extend piping to connect fixtures and plumbing to these systems.
• Locate and mark the position of pipe installations, connections, passage holes, and fixtures in structures using measuring instruments such as rulers and levels.
• Measure, cut, and thread pipe using hand and power tools or machines such as pipe cutters and pipe-threading machines.
• Repair and maintain plumbing, replacing defective washers, mending broken pipes, and opening clogged drains.
• Maintain knowledge of water heaters, pop-off valves or relief valves, and heating elements related to water heaters.
• Study building plans and inspect structures to assess material and equipment needs, establish the sequence of pipe installations, and plan installations around obstructions.
• Review blueprints, building codes, and specifications to determine work details and procedures.
• Observe and follow all safety rules and procedures, including wearing required personal safety equipment.
• Provide leadership, instruction, and guidance to lower-level craftsmen and may reassign work delegated from supervisors.
• Complete records, maintain tools and equipment, and perform various clean-up and housekeeping activities.
• Ensure the successful delivery of services to approximately 4,000 personnel.
• Perform other duties and activities as directed.

Qualifications and Requirements

• High School Diploma or equivalent.
• Must be a * Citizen.
• Must possess a current * Driver's License.
• Must possess a * passport book with at least 13 months of remaining validity and 6 blank visa/stamp pages.
• Must have and maintain a valid * SECRET Security Clearance throughout the duration of the contract.
• Must be able to read, write, speak, and understand English fluently.
• Candidate must meet CENTCOM MOD-15 theater requirements.
• Completion of USAF AFSC 3E4X1 Water and Fuels Systems Maintenance or other equivalent DOD school is highly desired.

Required Skills

• Proficiency in plumbing, water and fuels systems maintenance, inspection, and repair.
• Experience with wastewater systems and fire suppression systems.
• Knowledge of backflow prevention systems.
• Ability to read and interpret blueprints and understand plumbing codes.
• Commitment to following safety rules and procedures.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent interpersonal, communication, and customer service skills.
• Strong teamwork and collaboration abilities.
• Pro-active, well-organized, and results-oriented approach to work.
• Experience in contingency environments and working with government contracts is highly desired.

Work Environment and Physical Demands

This is a full-time position located in Riyadh, Saudi Arabia. The role requires 2-5 years of experience, with 4 years' experience specifically in delivering DOD Base Operating Support-Installation (BOS-I) or similar work in an overseas or contingency environment being highly desired. USAF experience is also highly desired. The work environment includes both indoor and outdoor settings, with potential exposure to heat, cold, dust, noise, and chemicals. Overtime and shift work may be required based on contractual needs, along with occasional to frequent travel. Employees must comply with all Federal, State, and Local regulations and published Company work rules. Task-specific work environment training may be provided. Employees must be prepared to function in a wartime or contingency environment to support * interests. Physical requirements include lifting up to 35 lbs, team lifting up to 50 lbs, climbing, extended sitting or standing, stooping, stretching, and bending. Work may require the use of personal protective equipment (PPE) such as hard hats, gloves, steel-toed boots, hearing protection, and safety glasses, as well as Individual Protective Equipment (IPE) which may include body armor, helmets, and specialized clothing. Day-to-day physical requirements may also involve standard office activities.

About the Role

SIJIL is seeking a motivated and detail-oriented Application Support Officer to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience looking to launch or advance their career in IT support, with a specific focus on business applications. As an Application Support Officer, you will play a crucial role in ensuring the smooth operation of our business applications by providing essential first and second-line support. You will be instrumental in troubleshooting, resolving issues, and maintaining application stability, contributing directly to the efficiency of our operations.

Key Responsibilities

• Provide first- and second-line support for business applications, ensuring timely responses to incidents and service requests within agreed Service Level Agreements (SLAs).
• Troubleshoot, diagnose, and resolve issues across .NET-based applications, escalating complex problems to development teams when necessary.
• Write, execute, and optimize SQL queries to investigate data discrepancies, generate essential reports, and support troubleshooting efforts.
• Proactively monitor application performance and system health, identifying and addressing potential issues before they impact users.
• Log, track, and manage all incidents and requests using a ticketing system, maintaining clear documentation and providing timely updates to stakeholders.
• Support application deployments, patch installations, and configuration changes in close coordination with development and infrastructure teams.
• Liaise effectively with end-users to understand their issues, communicate progress on resolutions, and confirm successful problem-solving.
• Maintain and update support documentation, knowledge base articles, and standard operating procedures to ensure consistent support practices.
• Participate actively in root cause analysis for recurring issues and contribute to continuous improvement initiatives aimed at enhancing application stability.

Qualifications and Requirements

• Possess a Bachelor's degree or diploma in Computer Science, Information Technology, or a closely related field.
• Have up to 2 years of experience in application support, technical support, or a similar role; recent graduates with relevant exposure are strongly encouraged to apply.
• Demonstrate hands-on experience with .NET applications, including troubleshooting, log analysis, and a basic understanding of application architecture.
• Exhibit working knowledge of SQL and relational databases, including the ability to write queries, understand joins, and perform basic troubleshooting; experience with Microsoft SQL Server is considered an advantage.
• Be familiar with incident management processes and the use of ticketing tools.
• Possess strong analytical and problem-solving skills with a keen attention to detail.
• Exhibit good communication skills and a dedicated customer-service orientation.

Required Skills

• .NET Application Support
• SQL Querying and Database Management
• Incident Management
• Ticketing Systems Proficiency
• Advanced Problem-Solving
• Effective Communication
• Customer Service Excellence
• ITIL Principles (Familiarity)
• Monitoring Tools (Basic Understanding)
• Application Logging Analysis
• Release and Deployment Processes (Awareness)

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role is suitable for individuals with 0-1 years of experience, offering an opportunity to develop expertise in application support within a professional setting.

About the Role

Ericsson is seeking a dedicated Service Desk Specialist to join our team in Riyadh, Saudi Arabia. This full-time role places you at the core of the Automation Operations hub, acting as the primary point of contact between Service Delivery teams and other business functions. You will be instrumental in ensuring the seamless operation and alignment of automation initiatives with customer expectations and operational requirements. This opportunity is exclusively open to Saudi nationals, supporting Ericsson's Saudization initiatives.

Key Responsibilities

• Serve as the central coordination point for all Automation Operations activities, liaising between Service Delivery teams and business stakeholders.
• Manage operational communications and notifications concerning incidents, service requests, and changes.
• Coordinate and manage incidents throughout their lifecycle, providing support during major and critical service-impacting events.
• Track, monitor, and report on incidents to ensure timely resolution, appropriate escalation, and clear stakeholder communication.
• Support request fulfillment activities, including logging, categorizing, monitoring, tracking, and ensuring timely closure and documentation of service requests.
• Assist with change management processes, monitor change activities, ensure compliance with procedures, and manage access requests and change-related communications.
• Act as the primary interface for Managed Services customers and their care organizations, and coordinate communications with partners and third-party providers.
• Support regulatory requests and compliance-related activities.
• Serve as the single point of contact for escalated VIP customer complaints when necessary.

Qualifications and Requirements

• BSc in Telecommunications, Computer Science, or an equivalent field.
• 3-5 years of experience in telecom operations, Managed Services, Service Desk, NOC/SNOC, or operational support environments.
• Previous supervisory or team coordination experience is considered an advantage.
• Strong understanding of telecom operations, Managed Services, and Service Desk processes.
• Solid knowledge of Incident Management, Problem Management, Request Fulfillment, and operational escalation processes.
• Experience with ticketing systems, operational support systems, and work order management tools.
• Understanding of telecom network environments, field operations, and service delivery processes.
• Good understanding of SLA management, KPI reporting, customer experience monitoring, and operational governance.
• Ability to coordinate effectively across multiple operational teams in fast-paced environments.
• Strong leadership, coordination, and stakeholder management skills.
• Excellent communication and customer-facing capabilities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively under pressure and manage critical operational situations.
• Proactive, organized, and results-oriented mindset.
• Strong collaboration and teamwork capabilities, with a willingness to coach and support colleagues.
• Flexible and adaptable to changing operational demands.

Key Skills

• Automation Operations
• Incident Management
• Service Request Fulfillment
• Change Management
• Ticketing Systems
• Operational Support Systems
• Work Order Management
• SLA Management
• KPI Reporting
• Customer Experience Monitoring
• Operational Governance
• Leadership
• Coordination
• Stakeholder Management
• Communication
• Customer-Facing Capabilities
• Analytical Skills
• Troubleshooting
• Problem-Solving
• Teamwork

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

About the Role

AtkinsRéalis is seeking an Inspector - AFC to join its team in Riyadh, Saudi Arabia. This full-time position is responsible for ensuring the operational integrity, inspection, and compliance of Automated Fare Collection (AFC) systems. The role supports revenue protection and passenger service by maintaining the ticketing and fare collection infrastructure.

Key Responsibilities

• Conduct thorough inspections and continuous monitoring of fare gates, ticket vending machines (TVMs), validators, and overall AFC systems.
• Identify system faults and coordinate with maintenance and Original Equipment Manufacturer (OEM) teams for resolution.
• Support revenue protection initiatives and work to prevent fare evasion.
• Assist passengers with ticketing inquiries and card-related issues.
• Maintain accurate inspection logs, performance reports, and system data.
• Monitor the performance and status of AFC systems using specialized software and SCADA tools.

Qualifications and Requirements

• Possess a Degree or Diploma in Electrical, Electronics, or Information Technology.
• Minimum of 5 years of experience specifically within metro or rail AFC or ticketing systems.
• Demonstrate practical experience with smart cards, contactless payment technologies, and ticketing machines.
• Previous experience on GCC or metro projects is highly preferred.

Required Skills

• Proficiency in the operation and understanding of AFC systems, including Gates, TVMs, and Ticket Office Machines (TOM).
• Ability to perform basic troubleshooting and system monitoring tasks effectively.
• Strong communication and customer handling skills for interacting with passengers and internal teams.
• A keen attention to detail for ensuring accuracy in inspections and reporting.

Work Environment and Benefits

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. AtkinsRéalis offers a comprehensive rewards and benefits package, including:

• Tax-free salary
• Life insurance coverage
• Medical insurance
• Annual leave balance
• Company gratuity scheme
• Discretionary bonus program
• Annual flight contribution
• Transportation and housing allowances
• Employee Wellbeing Program providing 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Join our team as an SLV Maintenance Professional!
We are seeking motivated Saudi fresh graduates who are eager to develop their careers in maintenance operations. As a part of FNRCO, you will gain hands-on experience and support our technical teams in a professional environment.

Key Responsibilities:

• Assist in routine maintenance activities for SLV systems and equipment.
• Support senior technicians in troubleshooting and repair tasks.
• Follow maintenance schedules to ensure timely completion of assigned tasks.
• Adhere to safety procedures and company standards at all times.
• Maintain accurate records of maintenance activities and reports.
• Participate in training programs to enhance technical skills.

Requirements:

• Saudi national (Fresh Graduate).
• Diploma in Electrical, Mechanical, Electronics, or a related field.
• Good English communication skills (written and spoken).
• Basic understanding of technical or maintenance concepts is an advantage.
• Willingness to learn and work in a technical field.
• Strong teamwork and communication skills.

About the Role

Ninja is seeking a skilled Mechanical Technician to join its warehouse maintenance team in Riyadh, Saudi Arabia. This full-time position is essential for ensuring the safe, reliable, and efficient operation of warehouse equipment and mechanical systems. The role involves performing both preventive and corrective maintenance to maintain operational excellence.

Key Responsibilities

• Diagnose and repair mechanical faults in warehouse equipment and machinery to minimize downtime.
• Troubleshoot mechanical breakdowns, identifying root causes and restoring equipment functionality promptly.
• Execute scheduled preventive maintenance activities to ensure the longevity and optimal performance of all mechanical assets.
• Inspect, lubricate, adjust, and maintain mechanical systems and moving parts according to established procedures.
• Assist in the installation and commissioning of new mechanical equipment, ensuring proper setup and functionality.
• Conduct thorough testing after repairs and maintenance activities to verify successful resolution of issues.
• Ensure strict compliance with all safety procedures and Health, Safety, and Environment (HSE) requirements.
• Maintain accurate maintenance records, work orders, and service reports for documentation and analysis.
• Report recurring equipment issues to management and recommend effective corrective actions to prevent future occurrences.

Qualifications and Requirements

• Diploma in Mechanical Engineering, Industrial Maintenance, Mechanical Systems, or a closely related field.
• A minimum of 2 to 4 years of experience in mechanical maintenance or industrial maintenance roles.
• Experience working within warehouses, logistics facilities, distribution centers, or other industrial environments is highly preferred.
• Strong knowledge of essential mechanical components including motors, pumps, conveyors, bearings, gearboxes, and material handling equipment.
• Proven ability to troubleshoot and repair complex mechanical systems efficiently and effectively.
• Familiarity with both preventive and corrective maintenance practices and methodologies.
• Ability to read and interpret technical manuals, schematics, and maintenance instructions accurately.
• Solid understanding of workplace safety procedures and relevant industry standards.

Required Skills

• Mechanical Maintenance
• Industrial Maintenance
• Troubleshooting of mechanical systems
• Preventive Maintenance
• Corrective Maintenance
• Familiarity with motors, pumps, conveyors, bearings, and gearboxes
• Operation and maintenance of material handling equipment
• Reading and interpreting technical manuals
• Adherence to workplace safety procedures
• Understanding of HSE Requirements

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within a warehouse maintenance team, focusing on industrial environments. The required experience for this role is between 2 to 5 years.