Full-time Ict Services Technician Jobs in Riyadh

• Respond to IT support requests via phone, email, or helpdesk system.
• Provide first-line diagnosis and resolution for hardware, software, and network issues.
• Set up and configure new user accounts and hardware.
• Log and track all incidents and service requests in the helpdesk system.
• Assist with routine maintenance and updates of IT systems.
• Support administration of Microsoft 365 and assist with device enrolment and configuration.
• Maintain accurate technical documentation and user guides.

About the Role

Veeam Software, the Data and AI Trust Company, is seeking an IT Support Specialist II to join our team in Riyadh, Saudi Arabia. As a market leader in data resilience and data security posture management, Veeam is dedicated to helping organizations ensure their data and AI are understood, secured, and resilient. This is a full-time, on-site position where you will be instrumental in supporting our office staff with their daily IT needs, ensuring smooth operations and a productive work environment. In this role, you will be the primary point of contact for resolving everyday IT issues, from software and account management to hardware maintenance and setup, playing a crucial role in managing IT assets and ensuring our employees have the technology and support they need to excel. We are looking for a dependable individual who can independently troubleshoot and resolve unfamiliar problems, seeing them through to a successful conclusion.

Key Responsibilities

• Serve as the initial point of contact for all IT requests received in person, via the ticketing system, email, or chat.
• Triage, prioritize, resolve, and escalate Service Desk tickets, ensuring adherence to Service Level Agreement (SLA) targets.
• Provide comprehensive support for end-user hardware and software, including laptops, desktops, peripherals, printers, mobile devices, and meeting room AV equipment.
• Manage the lifecycle of IT equipment, including distribution, collection, basic diagnostics, repair coordination, and accurate record-keeping in the hardware asset management system.
• Maintain precise software license records.
• Set up equipment and user accounts for new hires, and manage the deactivation of accounts and collection of devices for departing staff.
• Administer user accounts across various systems.
• Offer remote support to off-site users utilizing remote-access and diagnostic tools.
• Contribute to the upkeep of the Service Desk knowledge base by documenting accurate processes and procedures.
• Collaborate effectively as part of an international IT team.

Qualifications and Requirements

• A minimum of 2 years of experience in an IT Service Desk or desktop support role, preferably within an enterprise environment.
• A Bachelor's degree in IT, Computer Science, or a related field is preferred; equivalent practical experience will also be considered.
• Fluency in both written and spoken English and Arabic is mandatory.
• Proven experience supporting end-user devices throughout their entire lifecycle, including onboarding and offboarding processes.
• Proficiency in Active Directory, including the creation and management of user accounts, distribution lists, password resets, and account unlocks.
• Familiarity with ticketing systems such as ServiceNow for workload management and tracking.
• Solid working knowledge of Microsoft Windows (Windows 11; Windows 10 is a plus) and macOS operating systems.
• Confidence in supporting Microsoft 365 applications.
• Ability to manage multiple issues concurrently and handle support requests in real-time.
• A proactive approach to customer service, with the capacity to perform effectively under pressure and work independently.
• Comfortable handling physical IT equipment, including lifting and moving devices and accessories as required.
• A strong willingness to learn new products and technologies through dedicated lab time, self-study, and available support resources.

Technical Skills

• IT Service Desk
• Desktop Support
• Hardware Asset Management
• Software License Management
• End-user Hardware Support
• End-user Software Support
• User Account Administration
• Remote Service Desk Support
• Knowledge Base Management
• Active Directory
• ServiceNow
• Microsoft Windows
• macOS
• Microsoft 365
• Networking Fundamentals (TCP/IP, DNS, DHCP, VPN)
• Microsoft Exchange
• Entra ID
• Jamf
• Intune
• ITIL
• CompTIA A+
• Microsoft role-based certifications such as MD-102 (Endpoint Administrator), or similar
• Incident Monitoring and Management
• Scripting and automation skills with tools like PowerShell

Work Environment and Arrangement

This is a full-time, on-site role located in Riyadh, Saudi Arabia. The standard working week is Sunday to Thursday, commencing at 9:00 AM, with Friday and Saturday off. Occasional flexibility outside standard hours may be required for events such as office moves or special projects. Any such requirements will be arranged and agreed upon in advance.

• Install and extend communication networks and cabling systems
• Perform maintenance and troubleshooting for communication systems and devices
• Install and configure network and PBX systems
• Monitor system performance and ensure operational readiness
• Conduct preventive maintenance and routine inspections
• Prepare technical reports related to maintenance and fault handling
• Follow health and safety procedures during all work activities
• Coordinate with other technical teams when required

• Diploma or technical certificate in Telecommunications, Communications, or equivalent
• 1–2 years of relevant experience
• Knowledge of communication systems and network infrastructure
• Ability to read and understand technical drawings
• Strong troubleshooting and fieldwork skills
• Professional English communication skills

About the Role

AtkinsRéalis is seeking an Inspector - AFC to join its team in Riyadh, Saudi Arabia. This full-time position is responsible for ensuring the operational integrity, inspection, and compliance of Automated Fare Collection (AFC) systems. The role supports revenue protection and passenger service by maintaining the ticketing and fare collection infrastructure.

Key Responsibilities

• Conduct thorough inspections and continuous monitoring of fare gates, ticket vending machines (TVMs), validators, and overall AFC systems.
• Identify system faults and coordinate with maintenance and Original Equipment Manufacturer (OEM) teams for resolution.
• Support revenue protection initiatives and work to prevent fare evasion.
• Assist passengers with ticketing inquiries and card-related issues.
• Maintain accurate inspection logs, performance reports, and system data.
• Monitor the performance and status of AFC systems using specialized software and SCADA tools.

Qualifications and Requirements

• Possess a Degree or Diploma in Electrical, Electronics, or Information Technology.
• Minimum of 5 years of experience specifically within metro or rail AFC or ticketing systems.
• Demonstrate practical experience with smart cards, contactless payment technologies, and ticketing machines.
• Previous experience on GCC or metro projects is highly preferred.

Required Skills

• Proficiency in the operation and understanding of AFC systems, including Gates, TVMs, and Ticket Office Machines (TOM).
• Ability to perform basic troubleshooting and system monitoring tasks effectively.
• Strong communication and customer handling skills for interacting with passengers and internal teams.
• A keen attention to detail for ensuring accuracy in inspections and reporting.

Work Environment and Benefits

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. AtkinsRéalis offers a comprehensive rewards and benefits package, including:

• Tax-free salary
• Life insurance coverage
• Medical insurance
• Annual leave balance
• Company gratuity scheme
• Discretionary bonus program
• Annual flight contribution
• Transportation and housing allowances
• Employee Wellbeing Program providing 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

• Assist in routine maintenance activities for SLV systems and equipment.
• Support senior technicians in troubleshooting and repair tasks.
• Follow maintenance schedules to ensure timely completion of assigned tasks.
• Adhere to safety procedures and company standards at all times.
• Maintain accurate records of maintenance activities and reports.
• Participate in training programs to enhance technical skills.

• Saudi national (Fresh Graduate).
• Diploma in Electrical, Mechanical, Electronics, or a related field.
• Good English communication skills (written and spoken).
• Basic understanding of technical or maintenance concepts is an advantage.
• Willingness to learn and work in a technical field.
• Strong teamwork and communication skills.

About the Role

Cartrack Middle East is seeking a dedicated Fitment Technician to join our team in Riyadh, Saudi Arabia. This is a full-time, on-site position where you will play a crucial role in the installation, maintenance, and repair of Cartrack's advanced GPS tracking systems and telematics devices in vehicles. You will be instrumental in ensuring the seamless operation of our solutions for our diverse clientele, contributing to enhanced fleet operations and vehicle security.

Cartrack is a global leader in data analytic solutions for mobile asset management, asset recovery, and workforce optimization, powered by a proven Software-as-a-Service platform. Ranked among the top 10 telematics companies worldwide, Cartrack serves over 1,850,000 subscribers across Africa, Europe, Asia, and the Middle East, operating in 23 countries across 5 continents. We are committed to delivering exceptional service, financial satisfaction, and intelligent, actionable data through our proprietary in-house technology.

Key Responsibilities

• Install, maintain, and repair Cartrack's GPS tracking systems and telematics devices in vehicles.
• Troubleshoot technical issues related to installed hardware and systems.
• Coordinate effectively with the operations team to ensure efficient workflow and timely service delivery.
• Perform quality control checks on all installations to ensure adherence to high standards.
• Provide clients with high-quality customer service during and after the installation process.
• Adhere strictly to all safety protocols and company guidelines.
• Maintain a high standard of technical excellence in all aspects of the role.

Required Qualifications

• Expertise in vehicle mechanics.
• Proficiency in the installation of hardware and troubleshooting of technical devices.
• Understanding and ability to work with telematics systems, GPS devices, and vehicle electronics.
• Strong problem-solving skills with a keen attention to detail and commitment to quality assurance.
• Excellent communication and customer service skills, enabling effective interaction with clients.
• Ability to read and interpret technical diagrams and manuals related to vehicle systems.
• Experience with the tools and equipment necessary for GPS and hardware installations.
• Possession of a valid driver's license.
• Willingness to travel locally as required by the role.
• Previous experience in a similar role is advantageous but not mandatory.

Essential Skills

• Vehicle Mechanics
• Hardware Installation
• Troubleshooting Technical Devices
• Telematics Systems
• GPS Devices
• Vehicle Electronics
• Problem-Solving
• Attention to Detail
• Quality Assurance
• Communication
• Customer Service
• Reading Technical Diagrams
• Reading Technical Manuals
• Proficiency with Tools and Equipment for GPS and Hardware Installations

Work Details

This is a full-time position based on-site in Riyadh, Saudi Arabia. The role requires local travel as needed.

• Receiving customer calls and messages and responding to them.
• Following up on orders and shipping status and coordinating with the relevant departments.
• Handling complaints and issues and finding appropriate solutions.
• Maintaining customer satisfaction and building a professional relationship with them.

About the Role

THE·TEAM operates within the sports, music, and entertainment industries, providing services to talent, brands, and properties globally. Headquartered in Los Angeles, the company has a presence in 28 countries and over 70 cities worldwide. Supporting more than 4,000 colleagues across various agencies and office locations, the Tech Service Desk Analyst serves as a primary point of contact for first and second-line technology support. This role is essential for diagnosing, resolving, and escalating technology-related incidents and service requests, ensuring a professional and user-focused support experience for both in-person and remote users.

Key Responsibilities

• Provide first and second-line support for incidents and service requests across desktop, mobile, SaaS, and office technology environments.
• Conduct initial triage, troubleshooting, and resolution of hardware, software, networking, and access-related issues, escalating to Tier 3 or specialist teams as needed.
• Deliver support through walk-up, desk-side, remote, and event-based channels.
• Log, categorize, and maintain accurate ticket updates, service notes, and resolution details within FreshService, adhering to service processes and SLAs.
• Support user onboarding, offboarding, and moves, including device preparation, account access, permissions, software provisioning, and desk setup.
• Administer end-user devices on Mac and Windows Surface platforms, including builds, configuration, patching, troubleshooting, and coordinating replacements.
• Assist with identity and access management processes using Okta and Microsoft 365, including password resets, MFA support, account troubleshooting, and application access.
• Support collaboration and productivity platforms such as Zoom, Slack, Microsoft 365, Google Workspace services, Box, and SharePoint.
• Provide mobile device and telecom support, including handset allocation, setup, troubleshooting, and lifecycle administration for EE and Vodafone services.
• Maintain accurate asset records and ownership data in Oomnitza, including tagging, assignment, repair tracking, stock control, and lifecycle reporting.
• Support mobile device management and endpoint compliance activities using IRU, Intune, and other MDM tooling.
• Assist with networking and workplace technology troubleshooting, including Meraki-managed environments, printers, meeting room technology, and physical security systems like Verkada.
• Coordinate with third-party vendors and service providers for repairs, replacements, licensing, and operational support.
• Contribute to office moves, technology rollouts, platform improvements, documentation updates, and broader TECH support projects.
• Provide support for on-site and remote events, ensuring reliable technology setup, live issue resolution, and a positive end-user experience.

Qualifications and Requirements

• Experience supporting a fast-paced, multi-platform environment is highly desirable, particularly within a service desk or end-user support function.
• Strong troubleshooting capabilities across operating systems, end-user devices, business applications, connectivity, and user access issues.
• Experience supporting mixed-platform environments, including Mac and Windows devices, mobile endpoints, and cloud-based SaaS applications.
• Good understanding of service desk principles, including ticket ownership, prioritization, escalation, documentation, and customer communication.
• Working knowledge of endpoint management, software deployment, patching, and device compliance practices.
• Awareness of networking fundamentals and ability to perform first-line diagnosis of wired, wireless, VPN, and office connectivity issues.
• Confidence in supporting executive and non-technical users in a clear, calm, and professional manner.

Required Skills

• First and second-line technology support
• Proficiency with hardware, software, collaboration platforms, identity and access management, networking, workplace technology, and SaaS applications
• Administration of Mac and Windows Surface devices
• Experience with identity and access management tools including Okta and Microsoft 365
• Familiarity with collaboration and productivity platforms such as Zoom, Slack, Google Workspace, Box, and SharePoint
• Mobile device and telecom support for EE and Vodafone services
• Asset management using Oomnitza
• Mobile device management and endpoint compliance tooling including IRU and Intune
• Networking troubleshooting with Meraki
• Familiarity with physical security systems like Verkada
• General troubleshooting skills
• Effective communication skills
• Customer-focused support delivery

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia, with the company operating across multiple international locations.

About the Role

Abbott is seeking a Technology Specialist to join its Cardiac Rhythm Management (CRM) division in Riyadh, Saudi Arabia. This is a full-time, field-based position focused on supporting innovative technologies aimed at improving the lives of patients with heart arrhythmias. As part of a global leader in cardiac rhythm technologies, this role offers the opportunity to contribute to advancements within an international company.

Role Context and Responsibilities

The Technology Specialist will provide advanced technical and clinical support during device implants, follow-ups, and troubleshooting procedures. This role is integral to the launch, pilot programs, and early adoption of new technologies within the CRM portfolio, supporting their lifecycle management from pre-launch through post-market phases. You will assist healthcare professionals (HCPs) with device programming, diagnostics, and optimization, and deliver high-level demonstrations of new technologies in Cath and EP labs.

• Provide advanced technical and clinical support during device implants, follow-ups, and troubleshooting.
• Support the launch, pilot programs, and early adoption of new CRM technologies.
• Assist in the lifecycle management of new technologies.
• Support healthcare professionals with device programming, diagnostics, and optimization.
• Deliver demonstrations of new technologies in Cath and EP labs.
• Develop and deliver training programs for internal teams and healthcare professionals.
• Educate Sales teams and distributors on new technology features.
• Provide support for scientific sessions, workshops, and congress activities.

Qualifications and Requirements

Candidates for this role should possess a Bachelor's degree in Biomedical Engineering and hold a Saudi Council of Engineers (SCE) license. A minimum of 2 years of experience in the medical field is required. Proficiency in both English and Arabic is also necessary for this position.

• Bachelor's degree in Biomedical Engineering.
• Saudi Council of Engineers (SCE) license.
• Minimum of 2 years of experience in the medical field.
• English and Arabic language proficiency.

Essential Skills

Success in this role requires a blend of technical, clinical, and interpersonal skills. The ability to provide effective technical and clinical support, troubleshoot issues, and manage the lifecycle of new technologies is crucial. Strong communication and presentation abilities are essential for training and demonstrations, alongside excellent interpersonal skills for effective collaboration.

• Technical Support
• Clinical Support
• Troubleshooting
• New Technology Introduction and Lifecycle Management
• Device Programming, Diagnostics, and Optimization
• Product Demonstrations
• Training Program Development
• Sales Education and Scientific Session Support
• Excellent Communication and Presentation Skills
• Strong Interpersonal Skills
• Discipline and Flexibility
• Teamwork

Work Environment and Location

This is a full-time, field-based position located in Riyadh, Saudi Arabia. The role involves working within a dynamic environment supporting advanced cardiac rhythm management technologies.

Company Overview

Abbott is a global leader in healthcare, committed to helping people live fuller lives through better health. The company fosters an environment where employees can do meaningful work, develop professionally, and be themselves. Abbott is recognized for its commitment to diversity and inclusion and is acknowledged as a great place to work worldwide.

About the Role

AtkinsRéalis is seeking an Inspector - AFC to join its team in Riyadh, Saudi Arabia. This full-time position is integral to the smooth operation, inspection, and compliance of Automated Fare Collection (AFC) systems, directly supporting revenue protection and passenger service by maintaining ticketing and fare collection infrastructure.

As a global engineering services and nuclear organization, AtkinsRéalis focuses on connecting people, data, and technology to transform infrastructure and energy systems. This role contributes to delivering exceptional service on major projects.

Key Responsibilities

• Inspect and monitor various components of the Automated Fare Collection (AFC) system, including fare gates, ticket vending machines (TVMs), and validators.
• Identify system faults and coordinate with maintenance and Original Equipment Manufacturer (OEM) teams for timely resolution.
• Support revenue protection initiatives and work to prevent fare evasion through diligent system oversight.
• Assist passengers with ticketing inquiries and resolve issues related to their smart cards or payment methods.
• Maintain accurate inspection logs, generate comprehensive reports, and track system performance data.
• Monitor AFC systems remotely using specialized software and SCADA tools to ensure continuous operation.

Qualifications and Requirements

• Possess a Degree or Diploma in Electrical, Electronics, or Information Technology.
• Have a minimum of 5 years of experience specifically within metro or rail AFC or ticketing systems.
• Demonstrate experience with smart cards, contactless payment technologies, and ticketing machines.
• Previous experience on GCC or metro projects is preferred.

Required Skills

• Proficiency in operating and understanding AFC systems, including gates, TVMs, and ticketing on-machine (TOM) systems.
• Ability to perform basic troubleshooting and system monitoring tasks effectively.
• Strong communication and customer handling skills for interacting with passengers and internal teams.
• A keen attention to detail for thorough inspections and accurate reporting.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

CareerFirst is seeking an E-Learning Platforms Operations and Technical Support Specialist to join their team in Riyadh, Saudi Arabia. This opportunity is part of the Tamheer program, offering a career path for individuals with 0-1 years of experience in the e-learning sector. The successful candidate will play a crucial role in managing, maintaining, and supporting the Learning Management System (LMS) to ensure an effective and seamless e-learning experience for all users.

Key Tasks and Responsibilities

• Assist in the overall administration, configuration, and ongoing maintenance of the Learning Management System (LMS).
• Create, update, and manage user accounts, ensuring appropriate access permissions are assigned to learners, instructors, and administrators.
• Accurately upload, organize, and test digital learning materials, courses, quizzes, and multimedia content to ensure a smooth user experience.
• Serve as the primary point of contact for users experiencing technical issues, providing prompt support to resolve login problems, navigation errors, or system malfunctions.
• Generate periodic reports detailing learner progress, course completion rates, attendance records, and overall platform engagement metrics.
• Conduct quality assurance checks to ensure all published content adheres to platform standards and functions correctly across a variety of devices and web browsers.

Qualifications and Requirements

• The applicant must be fully eligible to register and participate in the Tamheer program of the Technical and Vocational Training Corporation (HRDF).
• Hold a Bachelor's degree in Computer Science, Information Technology, Educational Technology, or a closely related field.

Required Skills

• Basic familiarity with Learning Management System (LMS) platforms such as Moodle or Blackboard, or a strong, demonstrable willingness to learn.
• Excellent communication skills in both Arabic and English, enabling effective interaction with diverse user groups.

Additional Details

Company: CareerFirst Company

Location: Riyadh, Saudi Arabia

Required Experience: 0-1 years

Job Type: Full-time