Full-time Ict Services Technician Jobs in Riyadh

• Respond to IT support requests via phone, email, or helpdesk system.
• Provide first-line diagnosis and resolution for hardware, software, and network issues.
• Set up and configure new user accounts and hardware.
• Log and track all incidents and service requests in the helpdesk system.
• Assist with routine maintenance and updates of IT systems.
• Support administration of Microsoft 365 and assist with device enrolment and configuration.
• Maintain accurate technical documentation and user guides.

About the Role

Laverne Group is seeking a motivated and detail-oriented Technical Support Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for ensuring the seamless operation of our retail branches and business operations by providing essential day-to-day technical support. The role focuses on maintaining the availability and performance of critical IT infrastructure, including Point of Sale (POS) systems, IT equipment, networks, and surveillance systems. As a Technical Support Specialist, you will be instrumental in troubleshooting technical issues, supporting new branch openings, ensuring operational continuity, and delivering timely technical assistance to empower efficient business operations across the organization.

Key Responsibilities

• Provide daily technical support for retail branches, resolving issues related to Point of Sale (POS) systems and associated applications.
• Install, configure, and prepare POS devices and peripherals for both new and existing branches.
• Monitor system performance to ensure hardware and software are operating efficiently and effectively.
• Perform routine maintenance activities and replace faulty devices, peripherals, or equipment as needed.
• Support branch operations through shift-based coverage to guarantee technical availability during business hours.
• Troubleshoot and resolve issues concerning surveillance cameras, CCTV systems, networking equipment, internet connectivity, and communication systems.
• Conduct site visits to branches for the installation and configuration of IT equipment in preparation for new branch openings.
• Coordinate with external vendors and service providers to obtain advanced technical support when required.
• Maintain accurate and up-to-date records of all incidents, maintenance activities, and technical support requests.
• Prepare periodic technical reports and offer recommendations for operational and infrastructure enhancements.
• Ensure strict adherence to IT policies, security standards, and established operational procedures.
• Assist with hardware inventory management and asset tracking activities.
• Support the testing and deployment of new technologies, devices, and system upgrades across all branches.
• Provide technical guidance and user support to branch employees as necessary.
• Undertake any other duties as assigned by management that are related to the nature of the role and support business needs and operational continuity.

Qualifications and Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a closely related field.
• 1 to 3 years of experience in Technical Support, IT Support, or Help Desk roles.
• Demonstrated experience supporting POS systems and working within branch operations environments.
• Basic knowledge of networking principles, CCTV systems, hardware troubleshooting techniques, and various operating systems.
• Strong analytical and problem-solving skills with a proven ability to troubleshoot complex technical issues.
• Good communication and customer service abilities, with a focus on providing excellent support to end-users.
• Flexibility to work on shifts and willingness to travel between branches as required by the role.

Required Skills

• Technical Support
• IT Support
• Help Desk Operations
• POS Systems Management
• Networking Fundamentals
• CCTV Systems
• Hardware Troubleshooting
• Operating Systems
• Problem-Solving
• Troubleshooting
• Communication Skills
• Customer Service

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work on shifts to ensure technical availability during business hours and may involve travel between branches as needed.

About the Role

CMS MENA is seeking a proactive IT Support Analyst to join our team in Riyadh, Saudi Arabia. This full-time position involves ensuring the continuous operation and availability of our IT network, infrastructure, and equipment. The role requires installing, maintaining, and repairing computer systems and hardware, providing essential technical support, and performing routine checks to meet defined Service Level Agreements (SLAs).

This role offers an opportunity to contribute to a dynamic firm, supporting clients of various sizes within a collaborative environment.

Key Responsibilities

• Install, maintain, and repair computer systems and equipment.
• Provide routine technical support and perform regular checks to ensure the continuous availability of the IT network, infrastructure, and equipment within SLAs.
• Manage asset control and order necessary devices and stock.
• Assist users with hardware issuance and replacement as required.
• Ensure all issues and support requests are resolved within defined SLAs.
• Document all issues and support requests within the designated ITSM tool.
• Coordinate the sending of devices for repair and liaise with vendors.
• Adhere strictly to established processes and procedures.
• Set up and configure mobile phones.
• Execute hardware refreshes as needed.
• Provide support to client and internal meeting rooms, including Video Conferencing assistance.
• Perform daily backup tape changes.
• Conduct hardware maintenance and assist with troubleshooting of Storage Controllers and Server Controllers.
• Replace Storage Disks and Server Blades when required.
• Perform daily physical checks on system hardware health and indicators, including MER/SER room systems (Aircon, Fire Suppression, and UPS Systems).
• Assist with switch upgrades, console operations, and backups, demonstrating proficiency in network skills.
• Perform cable tracing to troubleshoot issues within Comms Rooms for server and network infrastructure.
• Troubleshoot onsite wireless issues and deployments, including conducting local surveys.
• Chaperone vendors during maintenance work.
• Participate in project work, which may include deployments outside of standard business hours.

Qualifications and Requirements

• Proficiency in both English and Arabic languages is required.
• A BA/BS degree or equivalent is preferred.
• Demonstrated ability to master new software applications and technologies.
• Prior experience with a ticketing system is strongly preferred.
• At least 2 years of experience with Windows operating systems and hardware in a computer support-related setting, including experience in a networked environment.
• Working knowledge of ITIL service management and its processes is highly advantageous.
• Knowledge of AV systems and telecommunications would be beneficial.

Required Skills

• IT Support and Technical Support
• Hardware Issuing and Refreshes
• ITSM Tool Proficiency
• Vendor Liaison and Chaperoning
• Mobile Phone Setup
• Video Conferencing Support
• Backup Tape Management
• Hardware Maintenance and Troubleshooting (including Storage and Server Controllers, Disks, Blades)
• System Hardware Health Checks
• Familiarity with Aircon, Fire Suppression, and UPS Systems
• Switch Upgrades and Console Operations
• Network Skills, including Cable Tracing
• Wireless Troubleshooting and Deployments, including Local Surveys
• Project Work Participation
• Windows Operating Systems and Networked Environment Operations
• ITIL Service Management Principles
• AV Systems and Telecommunications Knowledge
• Broad Software Application Skills and Ability to Master New Technologies
• Ticketing System Experience
• Strong Communication Skills

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of experience in a computer support-related setting.

About the Role

Veeam Software, the Data and AI Trust Company, is seeking an IT Support Specialist II to join our team in Riyadh, Saudi Arabia. As a market leader in data resilience and data security posture management, Veeam is dedicated to helping organizations ensure their data and AI are understood, secured, and resilient. This is a full-time, on-site position where you will be instrumental in supporting our office staff with their daily IT needs, ensuring smooth operations and a productive work environment. In this role, you will be the primary point of contact for resolving everyday IT issues, from software and account management to hardware maintenance and setup, playing a crucial role in managing IT assets and ensuring our employees have the technology and support they need to excel. We are looking for a dependable individual who can independently troubleshoot and resolve unfamiliar problems, seeing them through to a successful conclusion.

Key Responsibilities

• Serve as the initial point of contact for all IT requests received in person, via the ticketing system, email, or chat.
• Triage, prioritize, resolve, and escalate Service Desk tickets, ensuring adherence to Service Level Agreement (SLA) targets.
• Provide comprehensive support for end-user hardware and software, including laptops, desktops, peripherals, printers, mobile devices, and meeting room AV equipment.
• Manage the lifecycle of IT equipment, including distribution, collection, basic diagnostics, repair coordination, and accurate record-keeping in the hardware asset management system.
• Maintain precise software license records.
• Set up equipment and user accounts for new hires, and manage the deactivation of accounts and collection of devices for departing staff.
• Administer user accounts across various systems.
• Offer remote support to off-site users utilizing remote-access and diagnostic tools.
• Contribute to the upkeep of the Service Desk knowledge base by documenting accurate processes and procedures.
• Collaborate effectively as part of an international IT team.

Qualifications and Requirements

• A minimum of 2 years of experience in an IT Service Desk or desktop support role, preferably within an enterprise environment.
• A Bachelor's degree in IT, Computer Science, or a related field is preferred; equivalent practical experience will also be considered.
• Fluency in both written and spoken English and Arabic is mandatory.
• Proven experience supporting end-user devices throughout their entire lifecycle, including onboarding and offboarding processes.
• Proficiency in Active Directory, including the creation and management of user accounts, distribution lists, password resets, and account unlocks.
• Familiarity with ticketing systems such as ServiceNow for workload management and tracking.
• Solid working knowledge of Microsoft Windows (Windows 11; Windows 10 is a plus) and macOS operating systems.
• Confidence in supporting Microsoft 365 applications.
• Ability to manage multiple issues concurrently and handle support requests in real-time.
• A proactive approach to customer service, with the capacity to perform effectively under pressure and work independently.
• Comfortable handling physical IT equipment, including lifting and moving devices and accessories as required.
• A strong willingness to learn new products and technologies through dedicated lab time, self-study, and available support resources.

Technical Skills

• IT Service Desk
• Desktop Support
• Hardware Asset Management
• Software License Management
• End-user Hardware Support
• End-user Software Support
• User Account Administration
• Remote Service Desk Support
• Knowledge Base Management
• Active Directory
• ServiceNow
• Microsoft Windows
• macOS
• Microsoft 365
• Networking Fundamentals (TCP/IP, DNS, DHCP, VPN)
• Microsoft Exchange
• Entra ID
• Jamf
• Intune
• ITIL
• CompTIA A+
• Microsoft role-based certifications such as MD-102 (Endpoint Administrator), or similar
• Incident Monitoring and Management
• Scripting and automation skills with tools like PowerShell

Work Environment and Arrangement

This is a full-time, on-site role located in Riyadh, Saudi Arabia. The standard working week is Sunday to Thursday, commencing at 9:00 AM, with Friday and Saturday off. Occasional flexibility outside standard hours may be required for events such as office moves or special projects. Any such requirements will be arranged and agreed upon in advance.

• Install and extend communication networks and cabling systems
• Perform maintenance and troubleshooting for communication systems and devices
• Install and configure network and PBX systems
• Monitor system performance and ensure operational readiness
• Conduct preventive maintenance and routine inspections
• Prepare technical reports related to maintenance and fault handling
• Follow health and safety procedures during all work activities
• Coordinate with other technical teams when required

• Diploma or technical certificate in Telecommunications, Communications, or equivalent
• 1–2 years of relevant experience
• Knowledge of communication systems and network infrastructure
• Ability to read and understand technical drawings
• Strong troubleshooting and fieldwork skills
• Professional English communication skills

About the Role

AtkinsRéalis is seeking an Inspector - AFC to join its team in Riyadh, Saudi Arabia. This full-time position is responsible for ensuring the operational integrity, inspection, and compliance of Automated Fare Collection (AFC) systems. The role supports revenue protection and passenger service by maintaining the ticketing and fare collection infrastructure.

Key Responsibilities

• Conduct thorough inspections and continuous monitoring of fare gates, ticket vending machines (TVMs), validators, and overall AFC systems.
• Identify system faults and coordinate with maintenance and Original Equipment Manufacturer (OEM) teams for resolution.
• Support revenue protection initiatives and work to prevent fare evasion.
• Assist passengers with ticketing inquiries and card-related issues.
• Maintain accurate inspection logs, performance reports, and system data.
• Monitor the performance and status of AFC systems using specialized software and SCADA tools.

Qualifications and Requirements

• Possess a Degree or Diploma in Electrical, Electronics, or Information Technology.
• Minimum of 5 years of experience specifically within metro or rail AFC or ticketing systems.
• Demonstrate practical experience with smart cards, contactless payment technologies, and ticketing machines.
• Previous experience on GCC or metro projects is highly preferred.

Required Skills

• Proficiency in the operation and understanding of AFC systems, including Gates, TVMs, and Ticket Office Machines (TOM).
• Ability to perform basic troubleshooting and system monitoring tasks effectively.
• Strong communication and customer handling skills for interacting with passengers and internal teams.
• A keen attention to detail for ensuring accuracy in inspections and reporting.

Work Environment and Benefits

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. AtkinsRéalis offers a comprehensive rewards and benefits package, including:

• Tax-free salary
• Life insurance coverage
• Medical insurance
• Annual leave balance
• Company gratuity scheme
• Discretionary bonus program
• Annual flight contribution
• Transportation and housing allowances
• Employee Wellbeing Program providing 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

• Assist in routine maintenance activities for SLV systems and equipment.
• Support senior technicians in troubleshooting and repair tasks.
• Follow maintenance schedules to ensure timely completion of assigned tasks.
• Adhere to safety procedures and company standards at all times.
• Maintain accurate records of maintenance activities and reports.
• Participate in training programs to enhance technical skills.

• Saudi national (Fresh Graduate).
• Diploma in Electrical, Mechanical, Electronics, or a related field.
• Good English communication skills (written and spoken).
• Basic understanding of technical or maintenance concepts is an advantage.
• Willingness to learn and work in a technical field.
• Strong teamwork and communication skills.

• Receiving customer calls and messages and responding to them.
• Following up on orders and shipping status and coordinating with the relevant departments.
• Handling complaints and issues and finding appropriate solutions.
• Maintaining customer satisfaction and building a professional relationship with them.

About the Role

Cartrack Middle East is seeking a dedicated Fitment Technician to join our team in Riyadh, Saudi Arabia. This is a full-time, on-site position where you will play a crucial role in the installation, maintenance, and repair of Cartrack's advanced GPS tracking systems and telematics devices in vehicles. You will be instrumental in ensuring the seamless operation of our solutions for our diverse clientele, contributing to enhanced fleet operations and vehicle security.

Cartrack is a global leader in data analytic solutions for mobile asset management, asset recovery, and workforce optimization, powered by a proven Software-as-a-Service platform. Ranked among the top 10 telematics companies worldwide, Cartrack serves over 1,850,000 subscribers across Africa, Europe, Asia, and the Middle East, operating in 23 countries across 5 continents. We are committed to delivering exceptional service, financial satisfaction, and intelligent, actionable data through our proprietary in-house technology.

Key Responsibilities

• Install, maintain, and repair Cartrack's GPS tracking systems and telematics devices in vehicles.
• Troubleshoot technical issues related to installed hardware and systems.
• Coordinate effectively with the operations team to ensure efficient workflow and timely service delivery.
• Perform quality control checks on all installations to ensure adherence to high standards.
• Provide clients with high-quality customer service during and after the installation process.
• Adhere strictly to all safety protocols and company guidelines.
• Maintain a high standard of technical excellence in all aspects of the role.

Required Qualifications

• Expertise in vehicle mechanics.
• Proficiency in the installation of hardware and troubleshooting of technical devices.
• Understanding and ability to work with telematics systems, GPS devices, and vehicle electronics.
• Strong problem-solving skills with a keen attention to detail and commitment to quality assurance.
• Excellent communication and customer service skills, enabling effective interaction with clients.
• Ability to read and interpret technical diagrams and manuals related to vehicle systems.
• Experience with the tools and equipment necessary for GPS and hardware installations.
• Possession of a valid driver's license.
• Willingness to travel locally as required by the role.
• Previous experience in a similar role is advantageous but not mandatory.

Essential Skills

• Vehicle Mechanics
• Hardware Installation
• Troubleshooting Technical Devices
• Telematics Systems
• GPS Devices
• Vehicle Electronics
• Problem-Solving
• Attention to Detail
• Quality Assurance
• Communication
• Customer Service
• Reading Technical Diagrams
• Reading Technical Manuals
• Proficiency with Tools and Equipment for GPS and Hardware Installations

Work Details

This is a full-time position based on-site in Riyadh, Saudi Arabia. The role requires local travel as needed.

About the Role

AtkinsRéalis is seeking a dedicated Inspector - AVM to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for ensuring the accuracy and operational efficiency of our Automatic Vehicle Management (AVM) systems. You will play a key role in monitoring vehicle tracking, system performance, and integration with broader Intelligent Transportation Systems (ITS) platforms, contributing to the seamless delivery of transport services. AtkinsRéalis connects people, data, and technology to transform infrastructure and energy systems, engineering a better future for our planet and its people. This role offers an opportunity to sharpen your skills, expand your expertise, and make a significant impact.

Key Responsibilities

• Inspect AVM systems to verify real-time tracking accuracy, route adherence, and overall system performance.
• Monitor contractor compliance with AVM maintenance schedules, data accuracy standards, and operational Key Performance Indicators (KPIs).
• Validate the seamless integration between AVM systems, Real-Time Passenger Information (RTPI), planning systems, and control center operations.
• Identify and report data discrepancies, communication failures, and system faults that may impact service delivery.
• Coordinate effectively with operations and ITS teams to ensure the implementation of corrective actions and drive system improvements.

Qualifications and Requirements

• A minimum of 5 years of experience in AVM systems, ITS, or transport operations monitoring.
• A strong understanding of GPS tracking technologies, fleet management principles, and ITS integration.
• Proven experience in conducting system inspections, validating data, and monitoring performance metrics.
• Familiarity with Operations Control Center (OCC) or Traffic Control Center (TCC) operations and real-time control environments is preferred.

Required Skills

• AVM Systems
• Intelligent Transportation Systems (ITS)
• Transport Operations Monitoring
• GPS Tracking
• Fleet Management
• ITS Integration
• System Inspections
• Data Validation
• Performance Monitoring
• OCC/TCC Operations
• Real-Time Control Environments

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. AtkinsRéalis offers a comprehensive rewards and benefits package designed to support your well-being and career growth, including a tax-free salary, life and medical insurance, annual leave, a company gratuity scheme, a discretionary bonus program, annual flight contribution, transportation and housing allowances, and access to an Employee Wellbeing Program providing 24/7 specialist support in finance, legal matters, family care, personal health, fitness, and nutrition.

About the Role

THE·TEAM operates within the sports, music, and entertainment industries, providing services to talent, brands, and properties globally. Headquartered in Los Angeles, the company has a presence in 28 countries and over 70 cities worldwide. Supporting more than 4,000 colleagues across various agencies and office locations, the Tech Service Desk Analyst serves as a primary point of contact for first and second-line technology support. This role is essential for diagnosing, resolving, and escalating technology-related incidents and service requests, ensuring a professional and user-focused support experience for both in-person and remote users.

Key Responsibilities

• Provide first and second-line support for incidents and service requests across desktop, mobile, SaaS, and office technology environments.
• Conduct initial triage, troubleshooting, and resolution of hardware, software, networking, and access-related issues, escalating to Tier 3 or specialist teams as needed.
• Deliver support through walk-up, desk-side, remote, and event-based channels.
• Log, categorize, and maintain accurate ticket updates, service notes, and resolution details within FreshService, adhering to service processes and SLAs.
• Support user onboarding, offboarding, and moves, including device preparation, account access, permissions, software provisioning, and desk setup.
• Administer end-user devices on Mac and Windows Surface platforms, including builds, configuration, patching, troubleshooting, and coordinating replacements.
• Assist with identity and access management processes using Okta and Microsoft 365, including password resets, MFA support, account troubleshooting, and application access.
• Support collaboration and productivity platforms such as Zoom, Slack, Microsoft 365, Google Workspace services, Box, and SharePoint.
• Provide mobile device and telecom support, including handset allocation, setup, troubleshooting, and lifecycle administration for EE and Vodafone services.
• Maintain accurate asset records and ownership data in Oomnitza, including tagging, assignment, repair tracking, stock control, and lifecycle reporting.
• Support mobile device management and endpoint compliance activities using IRU, Intune, and other MDM tooling.
• Assist with networking and workplace technology troubleshooting, including Meraki-managed environments, printers, meeting room technology, and physical security systems like Verkada.
• Coordinate with third-party vendors and service providers for repairs, replacements, licensing, and operational support.
• Contribute to office moves, technology rollouts, platform improvements, documentation updates, and broader TECH support projects.
• Provide support for on-site and remote events, ensuring reliable technology setup, live issue resolution, and a positive end-user experience.

Qualifications and Requirements

• Experience supporting a fast-paced, multi-platform environment is highly desirable, particularly within a service desk or end-user support function.
• Strong troubleshooting capabilities across operating systems, end-user devices, business applications, connectivity, and user access issues.
• Experience supporting mixed-platform environments, including Mac and Windows devices, mobile endpoints, and cloud-based SaaS applications.
• Good understanding of service desk principles, including ticket ownership, prioritization, escalation, documentation, and customer communication.
• Working knowledge of endpoint management, software deployment, patching, and device compliance practices.
• Awareness of networking fundamentals and ability to perform first-line diagnosis of wired, wireless, VPN, and office connectivity issues.
• Confidence in supporting executive and non-technical users in a clear, calm, and professional manner.

Required Skills

• First and second-line technology support
• Proficiency with hardware, software, collaboration platforms, identity and access management, networking, workplace technology, and SaaS applications
• Administration of Mac and Windows Surface devices
• Experience with identity and access management tools including Okta and Microsoft 365
• Familiarity with collaboration and productivity platforms such as Zoom, Slack, Google Workspace, Box, and SharePoint
• Mobile device and telecom support for EE and Vodafone services
• Asset management using Oomnitza
• Mobile device management and endpoint compliance tooling including IRU and Intune
• Networking troubleshooting with Meraki
• Familiarity with physical security systems like Verkada
• General troubleshooting skills
• Effective communication skills
• Customer-focused support delivery

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia, with the company operating across multiple international locations.

About the Role

Jari Solutions is seeking a Senior .NET Application Support Specialist (L2/L3) for an onsite position in Riyadh. This role is central to the operational stability of client production systems, particularly their correspondence system. The specialist will serve as the primary point of contact for system outages, requiring prompt and effective responses to minimize disruption. This position demands an active, always-available operational function that combines deep .NET and database troubleshooting expertise with meticulous documentation and clear communication with client stakeholders under pressure. The role carries significant Service Level Agreement (SLA) obligations.

Key Responsibilities

• Provide L2 and L3 technical support for production systems, serving as the primary escalation point for application-layer incidents beyond basic helpdesk support.
• Maintain mandated SLA tiers, including a 15-minute response and 2-hour resolution for Critical incidents (service outage affecting client operations).
• Respond within 30 minutes and resolve within 4 hours for High incidents (service slowness or partial instability).
• Respond within 1 hour and resolve within 8 hours for Medium incidents (small user subset affected, non-critical service).
• Respond within 2 hours and resolve within 24 hours for Low incidents (minor bugs, UX issues, non-critical errors).
• Manage AppDynamics monitoring dashboards, including configuring alerts, proactively detecting anomalies, and taking action before incidents impact users.
• Perform root cause analysis (RCA) for all Critical and High incidents, producing formal Arabic RCA reports within agreed timeframes.
• Manage the on-call rotation schedule, ensuring personal reachability after hours and on weekends for Critical incidents, as this is a contractual obligation.
• Coordinate with DBA and infrastructure teams for incident resolution across application, database, and server layers.
• Continuously maintain the incident log, problem register, and the updates/patches register.
• Write, maintain, and regularly validate Standard Operating Procedures (SOPs) and runbooks in Arabic for all recurring support scenarios, incident types, and recovery procedures.

Qualifications and Experience

• Fluent Arabic speaker is a mandatory requirement.
• A minimum of 10 years of professional technical support experience, with at least 5 years at an L2/L3 level for enterprise .NET applications.
• Demonstrable experience with SQL Server production troubleshooting.
• Proven experience with log analysis and root cause analysis in production environments.
• Experience coordinating across application, database, and infrastructure teams during incidents.
• ITIL Foundation certification is preferred.

Required Technical Skills

• Expertise in L2/L3 .NET application support, including diagnosing production issues in .NET Core REST APIs and **** WebForms applications, reading .NET stack traces, application logs, and event logs.
• Proficiency in Windows Server administration, including IIS configuration and troubleshooting (application pools, bindings, request tracing), Windows Event Log analysis, and performance counters.
• Strong SQL Server troubleshooting skills, including blocking queries, deadlocks, long-running queries, plan cache issues, and SQL Server error logs; capable of DBA-level diagnosis.
• Advanced log analysis skills across Windows Event Log, IIS logs, .NET application logs, and structured logging output, with the ability to correlate logs across multiple layers.
• Experience with AppDynamics (or equivalent APM) monitoring dashboards, including configuration, custom alert setup, performance baseline management, and transaction tracing.
• Solid understanding of incident and problem management within the ITIL framework.
• Fundamental network knowledge, including DNS resolution, load balancer behavior, and firewall rules.
• Experience troubleshooting Identity Server issues, including SSO session problems and OpenID Connect flow debugging.
• Basic Oracle skills sufficient to read Oracle alert logs and identify tablespace issues.
• Awareness of DevOps pipelines and deployment processes.
• Proficiency with secure remote access tooling and practices.

Professional Attributes

• Exceptional composure under pressure, maintaining a calm, structured, and solution-focused approach during critical incidents.
• Ability to provide clear and concise incident communication in Arabic to client stakeholders.
• Strong documentation discipline, ensuring every incident is recorded, every RCA is filed, and every runbook is updated.
• Effective escalation judgment, knowing when to resolve independently versus escalating to higher tiers.
• High availability and reliability, understanding that on-call duties are a contractual obligation requiring consistent responsiveness.

Work Location and Details

This is a full-time, onsite position located in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of professional experience.

About the Role

Cartrack Middle East, a global leader in smart mobility SaaS technology with a substantial user base, is seeking a motivated Fitment Technician to join its team in Riyadh, Saudi Arabia. This role is suited for individuals who are results-driven and possess a strong aptitude for problem-solving and innovation. As a Fitment Technician, you will be instrumental in maintaining the quality and efficiency of our smart mobility solutions. This is a full-time position offering the opportunity to contribute to business operations and a collaborative work environment.

Key Responsibilities

• Installation of Cartrack IoT devices and associated accessories.
• Ensuring that all fitments meet Cartrack's established standard operating procedures for quality.
• Troubleshooting technical issues related to both devices and vehicles.

Required Qualifications and Skills

• A certification in Automotive Electrician will be considered an advantage.
• Prior experience with vehicle, electronic, alarm, or immobilizer systems is beneficial.
• Possession of a valid class 2/3 license and personal transportation is mandatory.
• Willingness to travel internationally to support installations within the region.
• Availability to work overtime, weekends, and public holidays as required by project demands.
• Proficiency in both English and Mandarin is essential for effective communication with Mandarin-speaking clients.
• Strong team player with excellent communication and interpersonal skills.

Role Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a proactive approach to installation and troubleshooting, with an emphasis on adhering to quality standards. Candidates should be prepared for potential overseas travel and flexible working hours, including weekends and public holidays, with appropriate compensation for such periods.

Experience and Background

While formal experience requirements are not strictly defined, candidates with 0-1 years of experience in a relevant field are encouraged to apply. Practical experience with vehicle electronics and systems, as well as a strong understanding of installation procedures, will be advantageous. The ability to work effectively within a team and independently is crucial for success in this role.

About the Role

Abbott is seeking a Technology Specialist to join its Cardiac Rhythm Management (CRM) division in Riyadh, Saudi Arabia. This is a full-time, field-based position focused on supporting innovative technologies aimed at improving the lives of patients with heart arrhythmias. As part of a global leader in cardiac rhythm technologies, this role offers the opportunity to contribute to advancements within an international company.

Role Context and Responsibilities

The Technology Specialist will provide advanced technical and clinical support during device implants, follow-ups, and troubleshooting procedures. This role is integral to the launch, pilot programs, and early adoption of new technologies within the CRM portfolio, supporting their lifecycle management from pre-launch through post-market phases. You will assist healthcare professionals (HCPs) with device programming, diagnostics, and optimization, and deliver high-level demonstrations of new technologies in Cath and EP labs.

• Provide advanced technical and clinical support during device implants, follow-ups, and troubleshooting.
• Support the launch, pilot programs, and early adoption of new CRM technologies.
• Assist in the lifecycle management of new technologies.
• Support healthcare professionals with device programming, diagnostics, and optimization.
• Deliver demonstrations of new technologies in Cath and EP labs.
• Develop and deliver training programs for internal teams and healthcare professionals.
• Educate Sales teams and distributors on new technology features.
• Provide support for scientific sessions, workshops, and congress activities.

Qualifications and Requirements

Candidates for this role should possess a Bachelor's degree in Biomedical Engineering and hold a Saudi Council of Engineers (SCE) license. A minimum of 2 years of experience in the medical field is required. Proficiency in both English and Arabic is also necessary for this position.

• Bachelor's degree in Biomedical Engineering.
• Saudi Council of Engineers (SCE) license.
• Minimum of 2 years of experience in the medical field.
• English and Arabic language proficiency.

Essential Skills

Success in this role requires a blend of technical, clinical, and interpersonal skills. The ability to provide effective technical and clinical support, troubleshoot issues, and manage the lifecycle of new technologies is crucial. Strong communication and presentation abilities are essential for training and demonstrations, alongside excellent interpersonal skills for effective collaboration.

• Technical Support
• Clinical Support
• Troubleshooting
• New Technology Introduction and Lifecycle Management
• Device Programming, Diagnostics, and Optimization
• Product Demonstrations
• Training Program Development
• Sales Education and Scientific Session Support
• Excellent Communication and Presentation Skills
• Strong Interpersonal Skills
• Discipline and Flexibility
• Teamwork

Work Environment and Location

This is a full-time, field-based position located in Riyadh, Saudi Arabia. The role involves working within a dynamic environment supporting advanced cardiac rhythm management technologies.

Company Overview

Abbott is a global leader in healthcare, committed to helping people live fuller lives through better health. The company fosters an environment where employees can do meaningful work, develop professionally, and be themselves. Abbott is recognized for its commitment to diversity and inclusion and is acknowledged as a great place to work worldwide.

About the Role

KAFAAT Recruitment is seeking a Customer Technical Support professional on behalf of one of their clients in Riyadh, Saudi Arabia. This role is essential for providing expert technical assistance and product support to customers using the company's ink products. The primary focus will be on troubleshooting technical issues, optimizing product performance, and ensuring customer satisfaction, with a specific emphasis on water-based and solvent-based ink manufacturing environments. This full-time position involves direct customer engagement and collaboration with internal teams to deliver solutions and enhance product application.

Key Responsibilities

• Provide comprehensive technical support to customers regarding the application, performance, and troubleshooting of ink products.
• Respond promptly and effectively to customer inquiries concerning product specifications, usage guidelines, and technical challenges.
• Assist customers in resolving issues to ensure optimal ink performance and minimize production downtime.
• Conduct on-site or remote technical support, product trials, and demonstrations as required by customer needs.
• Collaborate closely with Sales, Research & Development (R&D), and Production teams to address customer needs and integrate feedback into product development and support strategies.
• Prepare detailed technical reports, conduct root cause analyses for issues, and recommend corrective actions.
• Support customers throughout product implementation, testing, and qualification phases.
• Maintain accurate and organized records of all customer interactions, reported issues, and implemented solutions.
• Contribute to continuous improvement initiatives by leveraging customer feedback and field experience.

Qualifications and Requirements

• Bachelor's degree in Chemistry, Chemical Engineering, Printing Technology, or a closely related scientific or engineering field.
• A minimum of 5 years of hands-on experience in a similar technical support role, preferably within the ink or printing industry.
• Proven experience providing technical support for both water-based and solvent-based inks in an industrial manufacturing setting.
• Strong knowledge of ink formulations, various printing processes, and application techniques relevant to industrial manufacturing.
• Excellent problem-solving and analytical skills to effectively diagnose and resolve complex technical issues.
• Strong communication and customer-facing skills, with the ability to build rapport and clearly convey technical information.

Required Skills

• Proficiency in technical troubleshooting and customer support methodologies.
• In-depth understanding of ink manufacturing processes and industrial printing operations.
• Ability to work independently and manage multiple customer cases concurrently.
• Excellent documentation and reporting skills for clear and concise communication of technical findings.
• A team-oriented approach with a strong customer-focused mindset.

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The required experience for this role is between 5-10 years.