Full-time Ict Services Technician Jobs in Riyadh

About the Role

Jari Solutions is seeking a Senior .NET Application Support Specialist (L2/L3) for an onsite position in Riyadh. This role is central to the operational stability of client production systems, particularly their correspondence system. The specialist will serve as the primary point of contact for system outages, requiring prompt and effective responses to minimize disruption. This position demands an active, always-available operational function that combines deep .NET and database troubleshooting expertise with meticulous documentation and clear communication with client stakeholders under pressure. The role carries significant Service Level Agreement (SLA) obligations.

Key Responsibilities

• Provide L2 and L3 technical support for production systems, serving as the primary escalation point for application-layer incidents beyond basic helpdesk support.
• Maintain mandated SLA tiers, including a 15-minute response and 2-hour resolution for Critical incidents (service outage affecting client operations).
• Respond within 30 minutes and resolve within 4 hours for High incidents (service slowness or partial instability).
• Respond within 1 hour and resolve within 8 hours for Medium incidents (small user subset affected, non-critical service).
• Respond within 2 hours and resolve within 24 hours for Low incidents (minor bugs, UX issues, non-critical errors).
• Manage AppDynamics monitoring dashboards, including configuring alerts, proactively detecting anomalies, and taking action before incidents impact users.
• Perform root cause analysis (RCA) for all Critical and High incidents, producing formal Arabic RCA reports within agreed timeframes.
• Manage the on-call rotation schedule, ensuring personal reachability after hours and on weekends for Critical incidents, as this is a contractual obligation.
• Coordinate with DBA and infrastructure teams for incident resolution across application, database, and server layers.
• Continuously maintain the incident log, problem register, and the updates/patches register.
• Write, maintain, and regularly validate Standard Operating Procedures (SOPs) and runbooks in Arabic for all recurring support scenarios, incident types, and recovery procedures.

Qualifications and Experience

• Fluent Arabic speaker is a mandatory requirement.
• A minimum of 10 years of professional technical support experience, with at least 5 years at an L2/L3 level for enterprise .NET applications.
• Demonstrable experience with SQL Server production troubleshooting.
• Proven experience with log analysis and root cause analysis in production environments.
• Experience coordinating across application, database, and infrastructure teams during incidents.
• ITIL Foundation certification is preferred.

Required Technical Skills

• Expertise in L2/L3 .NET application support, including diagnosing production issues in .NET Core REST APIs and **** WebForms applications, reading .NET stack traces, application logs, and event logs.
• Proficiency in Windows Server administration, including IIS configuration and troubleshooting (application pools, bindings, request tracing), Windows Event Log analysis, and performance counters.
• Strong SQL Server troubleshooting skills, including blocking queries, deadlocks, long-running queries, plan cache issues, and SQL Server error logs; capable of DBA-level diagnosis.
• Advanced log analysis skills across Windows Event Log, IIS logs, .NET application logs, and structured logging output, with the ability to correlate logs across multiple layers.
• Experience with AppDynamics (or equivalent APM) monitoring dashboards, including configuration, custom alert setup, performance baseline management, and transaction tracing.
• Solid understanding of incident and problem management within the ITIL framework.
• Fundamental network knowledge, including DNS resolution, load balancer behavior, and firewall rules.
• Experience troubleshooting Identity Server issues, including SSO session problems and OpenID Connect flow debugging.
• Basic Oracle skills sufficient to read Oracle alert logs and identify tablespace issues.
• Awareness of DevOps pipelines and deployment processes.
• Proficiency with secure remote access tooling and practices.

Professional Attributes

• Exceptional composure under pressure, maintaining a calm, structured, and solution-focused approach during critical incidents.
• Ability to provide clear and concise incident communication in Arabic to client stakeholders.
• Strong documentation discipline, ensuring every incident is recorded, every RCA is filed, and every runbook is updated.
• Effective escalation judgment, knowing when to resolve independently versus escalating to higher tiers.
• High availability and reliability, understanding that on-call duties are a contractual obligation requiring consistent responsiveness.

Work Location and Details

This is a full-time, onsite position located in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of professional experience.

About the Role

Ninja is seeking a skilled Mechanical Technician to join its warehouse maintenance team in Riyadh, Saudi Arabia. This full-time position is essential for ensuring the safe, reliable, and efficient operation of warehouse equipment and mechanical systems. The role involves performing both preventive and corrective maintenance to maintain operational excellence.

Key Responsibilities

• Diagnose and repair mechanical faults in warehouse equipment and machinery to minimize downtime.
• Troubleshoot mechanical breakdowns, identifying root causes and restoring equipment functionality promptly.
• Execute scheduled preventive maintenance activities to ensure the longevity and optimal performance of all mechanical assets.
• Inspect, lubricate, adjust, and maintain mechanical systems and moving parts according to established procedures.
• Assist in the installation and commissioning of new mechanical equipment, ensuring proper setup and functionality.
• Conduct thorough testing after repairs and maintenance activities to verify successful resolution of issues.
• Ensure strict compliance with all safety procedures and Health, Safety, and Environment (HSE) requirements.
• Maintain accurate maintenance records, work orders, and service reports for documentation and analysis.
• Report recurring equipment issues to management and recommend effective corrective actions to prevent future occurrences.

Qualifications and Requirements

• Diploma in Mechanical Engineering, Industrial Maintenance, Mechanical Systems, or a closely related field.
• A minimum of 2 to 4 years of experience in mechanical maintenance or industrial maintenance roles.
• Experience working within warehouses, logistics facilities, distribution centers, or other industrial environments is highly preferred.
• Strong knowledge of essential mechanical components including motors, pumps, conveyors, bearings, gearboxes, and material handling equipment.
• Proven ability to troubleshoot and repair complex mechanical systems efficiently and effectively.
• Familiarity with both preventive and corrective maintenance practices and methodologies.
• Ability to read and interpret technical manuals, schematics, and maintenance instructions accurately.
• Solid understanding of workplace safety procedures and relevant industry standards.

Required Skills

• Mechanical Maintenance
• Industrial Maintenance
• Troubleshooting of mechanical systems
• Preventive Maintenance
• Corrective Maintenance
• Familiarity with motors, pumps, conveyors, bearings, and gearboxes
• Operation and maintenance of material handling equipment
• Reading and interpreting technical manuals
• Adherence to workplace safety procedures
• Understanding of HSE Requirements

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within a warehouse maintenance team, focusing on industrial environments. The required experience for this role is between 2 to 5 years.

About the Role

Initial Facilities Management is seeking a skilled and dedicated HVAC Technician to join our team in Riyadh, Saudi Arabia. The primary purpose of this role is to ensure the efficient installation, maintenance, and repair of all heating, ventilation, and air conditioning (HVAC) systems. You will play a crucial part in maintaining optimal system performance, ensuring reliability, and upholding stringent safety and quality standards across our facilities. This full-time position offers an excellent opportunity for an experienced professional to contribute to a dynamic facilities management environment. We are looking for an individual with a strong work ethic and a commitment to delivering high-quality service.

Key Responsibilities

• Install, service, and maintain various HVAC systems, including central air conditioning units and split units.
• Conduct routine inspections of HVAC systems to verify proper operation and identify potential issues.
• Diagnose technical faults within HVAC systems and perform necessary repairs in a timely and effective manner.
• Maintain accurate and detailed service and maintenance reports for all work performed.
• Adhere strictly to all health and safety procedures and regulations during the execution of duties.
• Collaborate effectively with the operations team to ensure the uninterrupted service and functionality of HVAC systems.

Qualifications and Experience

• Previous proven experience working as an HVAC Technician.
• Demonstrated ability to troubleshoot and repair technical issues related to HVAC systems.
• A strong sense of discipline and a commitment to fulfilling work responsibilities.
• Experience required: 5-10 years.

Required Skills

• Proficiency in the installation, maintenance, and repair of HVAC systems.
• Expertise with both split AC and central AC systems.
• Strong troubleshooting capabilities for diagnosing and resolving HVAC issues.
• Skilled in performing necessary repairs to ensure system functionality.
• Competence in routine maintenance procedures for HVAC equipment.
• Experience in the installation of HVAC components and systems.
• Thorough understanding and application of health and safety procedures.
• Ability to generate and maintain accurate service and maintenance reports.
• Effective communication skills for coordination and reporting.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

SunnySide Recruitment is seeking a skilled Aircraft Maintenance Engineer for a permanent, full-time position based in the Maldives. This role involves contributing to the operational success of a US-registered amphibious aircraft, offering the opportunity to work in a unique island environment while managing specialized aviation assets.

This position is suited for a dedicated aviation professional with a strong background in aircraft maintenance and a commitment to upholding safety and regulatory standards. The engineer will play a key role in ensuring the continued airworthiness and operational readiness of the aircraft.

Key Responsibilities

• Conduct scheduled and unscheduled aircraft maintenance activities.
• Perform comprehensive inspections, diagnose issues, and execute necessary repairs.
• Ensure strict adherence to Federal Aviation Administration (FAA) regulations and established maintenance standards.
• Maintain meticulous and accurate technical records and all required documentation.
• Coordinate effectively with maintenance planning teams to meet aircraft serviceability requirements.
• Support the safe and efficient day-to-day operations of the aircraft.

Required Qualifications

• Possession of a valid FAA Airframe & Powerplant (A&P) Licence.
• Demonstrated strong experience in aircraft maintenance.
• Proven ability to conduct thorough inspections, perform repairs, and troubleshoot complex issues.
• Capacity to work independently and manage all aspects of maintenance activities.
• Exceptional attention to detail and an unwavering commitment to safety standards.

Desirable Skills and Experience

• FAA Inspection Authorisation (IA) is highly desirable.
• Experience with Rotax 912 iS engines.
• Familiarity with composite aircraft structures.
• Experience with amphibious aircraft.
• Experience maintaining US-registered aircraft.

Work Environment and Compensation

This is a full-time, permanent position. The salary is negotiable and will be commensurate with experience. Accommodation will be provided for the successful candidate. The role is based in the Maldives, offering a distinct working environment.

About the Role

Radisson Hotel Group, a global hospitality leader with a presence in over 95 countries, is seeking an Air Conditioning Technician for its operations in Riyadh, Saudi Arabia. This role is essential for maintaining the comfort and safety of guests and staff by ensuring the efficient operation of air conditioning and cooling systems. The position aligns with the Group's commitment to excellence and guest satisfaction, bringing its core promise, "Every Moment Matters," to life through its people.

Key Responsibilities

• Install, inspect, maintain, and repair air conditioning systems and related equipment to ensure optimal functionality.
• Perform scheduled preventive maintenance tasks to minimize downtime and prevent potential issues.
• Diagnose faults and troubleshoot mechanical and electrical problems within HVAC systems.
• Replace defective components and ensure all systems are functioning at peak performance.
• Monitor refrigerant levels and handle refrigerants safely and in accordance with all applicable regulations.
• Test and calibrate HVAC equipment and controls to ensure accuracy and efficiency.
• Respond promptly to maintenance requests and emergency breakdowns to resolve issues swiftly.
• Maintain accurate and detailed records of all maintenance activities and repairs performed.
• Ensure strict compliance with all health, safety, and environmental standards and regulations.
• Coordinate effectively with supervisors and other members of the maintenance team to achieve departmental goals.

Qualifications and Requirements

• Diploma or Technical Certificate in Air Conditioning, Refrigeration, HVAC, or a closely related field.
• Previous experience in air conditioning maintenance and repair is required.
• Solid knowledge of HVAC systems, electrical circuits, and refrigeration principles.
• Ability to read and interpret technical drawings and manuals.
• Good troubleshooting and problem-solving skills to identify and resolve technical issues.
• Basic communication skills in English to understand instructions and communicate effectively.

Required Skills

• Proficiency in both preventive and corrective maintenance procedures for HVAC systems.
• Strong capabilities in fault diagnosis and troubleshooting of mechanical and electrical issues.
• Experience with equipment installation and testing to ensure proper setup and functionality.
• Effective time management skills to prioritize tasks and meet deadlines.
• Ability to work collaboratively as part of a team.
• High level of safety awareness and commitment to compliance with safety regulations.

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. Candidates with 0-1 years of experience are welcome to apply. Radisson Hotel Group offers a dynamic work environment where contributions are valued, providing opportunities for career growth and development within a strong team spirit. The company is committed to providing necessary adjustments during the application process and welcomes applicants from all backgrounds, abilities, and experiences.

About the Role

AtkinsRéalis is seeking a skilled CCTV/Security Systems Specialist to join our team in Riyadh, Saudi Arabia. This role is essential for ensuring the reliable operation and maintenance of critical CCTV, security, and RTPI (Real-Time Passenger Information) systems. You will play a key part in coordinating with contractors, supporting contract administration with technical expertise, and ensuring the smooth functioning of our advanced security infrastructure. This is a full-time position based in Riyadh, requiring 5-10 years of experience in a similar capacity. You will be instrumental in monitoring live systems, escalating incidents, and ensuring compliance with safety and security regulations.

Key Responsibilities

• Manage and maintain CCTV and security systems to ensure high reliability and operational efficiency.
• Oversee the management of Public Address (PA) and Planning systems within the RTPI framework.
• Manage interfaces for Automatic Fare Collection (AFC) and Operator Intelligent Transportation Systems (ITS), coordinating closely with contractors.
• Administer all relevant systems and interfaces, including discussing fault reports and customer complaints with contractors.
• Conduct software testing and release new software in the Test & Development center, with a focus on ITS interfaces.
• Support the Contract Administration Manager and Employer by providing technical requirements, specifications (SDS), and managing technical variations.
• Provide input and expertise on the architecture of CCTV and security systems.
• Monitor live CCTV feeds and system alarms, escalating incidents as required to ensure prompt resolution.
• Support Network Operations Center (NOC) daily checks to maintain system integrity.
• Prepare compliance logs for submission to safety and security agencies.

Qualifications and Requirements

• Minimum of 5 years of technical experience in the operation and maintenance of CCTV and security systems.
• A degree or diploma in Electronics, Electrical Engineering, IT, or a related field.
• Strong knowledge of CCTV systems, RTPI, PA systems, ITS interfaces, and system administration.
• Proven experience with software testing, releasing software, and managing system interfaces.
• Familiarity with technical specifications (SDS), contract variations, and contract enforcement principles.
• Demonstrated analytical skills to evaluate system performance and resolve technical issues effectively.
• Strong communication skills, with the ability to liaise effectively with contractors, stakeholders, and regulatory agencies.
• Knowledge of safety and security compliance standards relevant to the industry.

Required Skills

• CCTV systems
• Security systems
• RTPI
• PA systems
• ITS interfaces
• System administration
• Software testing
• Technical specifications (SDS)
• Contract variations
• System architecture
• Monitoring live CCTV feeds
• Incident escalation
• NOC support
• Compliance logs
• Analytical skills
• Communication skills
• Compliance awareness

Work Environment and Benefits

This is a full-time position based in Riyadh, Saudi Arabia. AtkinsRéalis offers a comprehensive rewards and benefits package designed to support your well-being and career growth. This includes a tax-free salary, life insurance coverage, medical insurance, annual leave balance, company gratuity scheme, discretionary bonus program, annual flight contribution, transportation and housing allowances, and access to an Employee Wellbeing Program offering 24/7 support in finance, legal matters, family care, personal health, fitness, and nutrition. AtkinsRéalis is a world-class engineering services and nuclear organization committed to transforming infrastructure and energy systems by connecting people, data, and technology, dedicated to engineering a better future for our planet and its people.

About the Role

AtkinsRéalis is seeking an Inspector - AFC to join its team in Riyadh, Saudi Arabia. This full-time position is integral to the smooth operation, inspection, and compliance of Automated Fare Collection (AFC) systems, directly supporting revenue protection and passenger service by maintaining ticketing and fare collection infrastructure.

As a global engineering services and nuclear organization, AtkinsRéalis focuses on connecting people, data, and technology to transform infrastructure and energy systems. This role contributes to delivering exceptional service on major projects.

Key Responsibilities

• Inspect and monitor various components of the Automated Fare Collection (AFC) system, including fare gates, ticket vending machines (TVMs), and validators.
• Identify system faults and coordinate with maintenance and Original Equipment Manufacturer (OEM) teams for timely resolution.
• Support revenue protection initiatives and work to prevent fare evasion through diligent system oversight.
• Assist passengers with ticketing inquiries and resolve issues related to their smart cards or payment methods.
• Maintain accurate inspection logs, generate comprehensive reports, and track system performance data.
• Monitor AFC systems remotely using specialized software and SCADA tools to ensure continuous operation.

Qualifications and Requirements

• Possess a Degree or Diploma in Electrical, Electronics, or Information Technology.
• Have a minimum of 5 years of experience specifically within metro or rail AFC or ticketing systems.
• Demonstrate experience with smart cards, contactless payment technologies, and ticketing machines.
• Previous experience on GCC or metro projects is preferred.

Required Skills

• Proficiency in operating and understanding AFC systems, including gates, TVMs, and ticketing on-machine (TOM) systems.
• Ability to perform basic troubleshooting and system monitoring tasks effectively.
• Strong communication and customer handling skills for interacting with passengers and internal teams.
• A keen attention to detail for thorough inspections and accurate reporting.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Serco is seeking a Technical Advisor specializing in Railway Station Systems to join our team in Riyadh, Saudi Arabia. This role will provide expert technical support for the Qiddiya Grand Central Station (GCS) development, covering concept to detailed design stages. The focus will be on the integration, operability, and maintainability of all hard and soft station systems, including utilities supply, to ensure safe, reliable, and operationally effective railway infrastructure throughout its lifecycle.

The Grand Central Station will host multiple rail modes, each with its own operator and safety management systems. This position requires a thorough understanding of the interfaces between host and guest operators, ensuring seamless system integration across operational boundaries. The role serves as the technical Operations & Maintenance (O&M) representative to the Lead Design Consultant (LDC), ensuring all systems are designed with consideration for maintenance access, operational resilience, asset replacement, safety obligations, and regulatory compliance.

Key Responsibilities

• Provide specialist technical support for the integration, operability, and maintainability of all hard and soft station systems, including utilities supply, for the Qiddiya Grand Central Station development.
• Act as the technical O&M representative to the Lead Design Consultant (LDC) during the concept design phase.
• Ensure station infrastructure and Mechanical, Electrical, Plumbing, and Hydraulic (MEPH) and Vertical Transport (VT) systems are designed to support safe, maintainable, reliable, and operationally effective railway infrastructure throughout the asset lifecycle.
• Provide technical review and advisory support to the LDC concerning station MEPH systems and associated infrastructure.
• Review schemes and designs from an O&M perspective to ensure alignment with operational and maintainability requirements.
• Ensure that maintenance access, isolation requirements, lifting strategies, and replacement provisions are incorporated into designs, considering operational requirements.
• Assess lifecycle maintenance requirements and operational impacts associated with technical systems.
• Support the development of maintenance philosophies and maintainability strategies for station infrastructure.
• Review plant room zoning, equipment access arrangements, and technical accommodation requirements.
• Ensure that operational resilience, redundancy, and maintainability of critical systems are considered in the design.
• Support the identification and management of technical operational risks.
• Participate in schematic design reviews, technical workshops, and interdisciplinary coordination activities.
• Support the development of asset information, maintenance data, and lifecycle management requirements.
• Contribute to safety assurance, hazard identification, and operational readiness activities.
• Ensure alignment with railway regulatory requirements, standards, and industry best practices.
• Support the integration of station systems into future maintenance and asset management frameworks.

Qualifications and Experience

• Significant technical experience within railway, metro, or major transportation infrastructure environments.
• Strong experience with MEPH systems design and integration principles within complex operational facilities.
• Experience supporting maintainability and operational integration during infrastructure design development.
• Strong understanding of railway operational environments and safety-critical infrastructure.
• Knowledge of lifecycle asset management and maintainability principles.
• Understanding of railway regulatory requirements and operational licensing considerations.
• Ability to identify technical operational risks and develop practical mitigation strategies.
• Experience supporting design assurance, systems integration, or technical governance processes.
• Experience on underground or sub-surface railway stations is desirable.
• GCC railway project experience is desirable.
• Experience with Systems Assurance and Systems Engineering principles is desirable.
• Familiarity with asset management systems and ISO 55000 principles is desirable.
• Experience supporting operational readiness or handover activities is desirable.
• Understanding of Fire Life Safety Systems, Security, and critical infrastructure resilience requirements is desirable.
• Knowledge of railway station operational interfaces and passenger environment considerations is desirable.

Required Skills

• MEPH systems design
• Integration principles
• Maintainability
• Operational integration
• Railway operational environments
• Safety critical infrastructure
• Lifecycle asset management
• Railway Regulatory requirements
• Technical operational risks
• Design assurance
• Systems integration
• Technical governance
• Systems Assurance
• Systems Engineering
• Asset management systems
• ISO 55000 principles
• Operational readiness
• Handover activities
• Fire Life Safety Systems
• Security
• Critical infrastructure resilience
• Railway station operational interfaces
• Passenger environment considerations
• Communication
• Leadership
• Teamwork
• Problem-solving

Work Environment and Details

This full-time position is based in Riyadh, Saudi Arabia. The role requires significant technical experience, with a preference for candidates possessing over 10 years of relevant experience in railway or major transportation infrastructure environments. The company is Serco.