Customer Services Jobs in Saudi Arabia

Receiving patients and visitors and directing them to the different departments in the clinic.

Answering phone calls and providing basic information to patients.

Scheduling patient appointments and organizing the doctors' timetable.

Registering patients' personal data in the system and preparing their medical files.

Monitoring the availability of doctors and medical facilities to ensure workflow is smooth.

Handling all general inquiries related to the provided health services.

Providing administrative support to other work teams in the clinic.

Ensuring a clean and organized environment in the reception area.

Dealing with emergency situations professionally and calmly.

Working hours are 8 hours a day, 5 days a week.

• Ensuring to deal with visitors and calls in a warm and kind and professional manner, while trying to anticipate their needs as much as possible.

• Following the security procedures for registering visitors and guests, and managing the visitor log in an Excel file.

• Managing and directing visitors arriving at the office, especially government officials, clients, suppliers, and other guests, including gathering the necessary information about the reason for their visit and informing the relevant person about it.

• Possessing the skills necessary to handle any complaints from clients or visitors in a professional and respectful manner, and referring them to the concerned person when necessary.

• Handling visitor badges, keeping written records of visitors, issuing temporary visitor badges, and ensuring their return after the visit; in addition to controlling all entrance doors and communicating with the security company in case of any issue.

• Managing daily requests received from on-site employees.

• Recording, following up, and updating requests for assistance related to equipment malfunctions and required improvements, with updating the status as necessary.

• Managing and issuing permanent and temporary cards, activating them and distributing them.

• Maintaining the filing system at the reception and updating it regularly according to CBRE procedures, adhering to health and safety procedures, reporting any risks, and attending CBRE training.

• Receiving all postal shipments and keeping a record of all received shipments.

• Ensuring compliance with the security and emergency procedures for clients at all times, actively participating in evacuating the building in accordance with incident control procedures.

• Following up on attendance and absence records and regularly updating the list.

• Cooperating with colleagues to share daily reports and information in a constructive manner.

Required Customer Service Representative to work in a call center with experience in dealing with customers

Main Responsibilities:

• Contacting target customers and presenting offers.
• Achieving the required performance indicators in terms of the number of calls and customer satisfaction level.
• Working to attract and target a new customer base through social media and via phone.
• Participating in the development of work procedures and improving service quality.
• Maintaining confidentiality of information and quality of service.
• Continuously achieving the monthly target.

Benefits:

• Salaries are determined after interviews based on experience.
• Monthly competitions and commissions with no maximum limit.
• Medical insurance with the Cooperative Insurance Company.
• Training programs.
• Opportunities for development and promotions.
• Professional and organized work environment.

Required Qualifications:

• The candidate must possess excellent communication skills,
• the ability to work under pressure,
• previous experience of no less than one year in customer service,
• preference for those who are proficient in using computer programs and office systems.
• Discipline, politeness, reliability, and ability to work as part of a team.

• Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
• Provide helpful and relevant information to ensure a positive customer experience.
• Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
• Demonstrate in-depth knowledge of products or services to confidently address customer queries.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction.
• Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
• Leverage customer service skills to maximize the value of each customer interaction.
• Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
• Escalate unresolved issues or concerns to the Team Leader for resolution.
• Ensure the confidentiality of client and customer data.
• Follow company policies and procedures diligently.
• Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
• Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
• Perform any additional duties assigned, in alignment with the role’s scope.

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Arabic speaker with fluent English (written and spoken).
• 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys).
• Proficient in CRM software and customer support tools, with strong computer literacy.
• Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively.
• Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty.
• Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records.
• Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
• Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration.
• Commitment to confidentiality and adherence to company policies and procedures.
• Willingness to participate in ongoing training and development to maintain up-to-date knowledge.

• Greet and welcome guests, ensuring a positive first impression.
• Handle check-in and check-out processes efficiently.
• Respond to guest inquiries and provide accurate information.
• Manage reservations and communicate with guests regarding booking details.
• Ensure the reception area is tidy and organized.
• Collaborate with other departments to maintain high service standards.

• Saudi nationality.
• Fluent in English, both written and spoken.
• Fresh graduate from a hotel college or high school.
• Prior experience in front-office operations is a plus.

• Excellent communication and interpersonal skills.
• Professional appearance and attitude.
• Strong attention to detail and problem-solving abilities.

• Welcome clients and visitors professionally.
• Handle all incoming calls and inquiries.
• Address employee requests regarding office supplies and equipment.
• Conduct office tours for new joiners, including safety inductions.
• Maintain the reception mailbox and organize daily deliveries.
• Manage employee attendance and assist in monthly HSE inspections.

• Minimum 3 years relevant experience.
• Excellent time management and problem-solving skills.
• Strong communication skills, both verbal and written.
• Proficient in Microsoft Office.

General Description:

We are looking for an enthusiastic customer service representative with excellent communication skills to join our brand team.

Main Tasks and Responsibilities:

• Responding to customer calls, emails, and inquiries through various communication channels (phone, email, social media, etc.).
• Handling customer complaints and providing quick and effective solutions to ensure their satisfaction.
• Guiding customers and providing accurate information about products and services.
• Scheduling appointments and following up on orders according to company procedures.
• Documenting customer interactions and updating their records in the database.
• Collaborating with other departments flexibly.
• Adhering to customer service standards and achieving specified performance goals.
• Submitting daily and monthly reports

Required Skills and Qualifications:

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills in both Arabic and English.
• Problem-solving skills and the ability to handle customers under pressure.
• Proficiency in using computers, Microsoft Office programs, and Customer Relationship Management (CRM) systems.
• Politeness, patience, and a collaborative spirit.

*The applicant must be fully available for work and not be a student at any educational stage*

•Working hours: from 5 PM to 1 AM (8 hours daily).

‏•Vacation: two days a week.

‏Job Responsibilities:

‏1.Receiving customer calls and responding to their inquiries and solving their problems.

‏2.Responding to customers via WhatsApp and dealing with their inquiries effectively.

‏3.Submitting daily reports to management on work progress.

‏4.Following up on orders and ensuring they are executed as required.

‏Requirements:

‏•Excellent communication skills.

‏•Ability to handle customers and solve problems efficiently.

‏•Proficiency in using computers and communication programs.

‏•Commitment to evening working hours.

Benefits:

1- Health insurance for the employee.

2- Attractive salaries.

3- Promotions.

4- Two days off per week.

• Welcome clients and their pets, directing them to the suitable department.
• Accurately schedule appointments using computer software.
• Answer phone calls and provide appropriate assistance.
• Manage incoming and outgoing mail.
• Oversee the clinic's social media accounts and interact with clients.
• Professionally handle interactions with clients and pets.
• Adapt to flexible hours and work under pressure.
• Effectively manage time to ensure high-quality service delivery.

• High school diploma or equivalent.
• At least one year of experience, preferably in a veterinary clinic.
• Fluency in English, both spoken and written.
• Excellent communication skills with the ability to work in a team.
• Proficient in using computer software.

• Conduct unit inspections and ensure process compliance
• Manage customer inquiries and resolve issues promptly
• Utilize CRM systems for tracking and reporting
• Generate project status reports to ensure operational efficiency
• Manage homeowner association activities
• Address resident concerns and feedback effectively
• Facilitate smooth handover of units to end users