Management Full-time Jobs in Saudi Arabia

Join Our Team as an Operations Manager!
Are you ready to take the lead in our empanada concept? As an Operations Manager, you will be responsible for planning, directing, and coordinating the operations of our brand. Your expertise will ensure that we maintain high standards of performance, productivity, efficiency, and profitability across the organization.

Key Responsibilities:

• Develop and agree on annual plans, budgets, and sales strategies.
• Monitor performance against targets and implement corrective actions when necessary.
• Create and enforce policies and procedures for sales activities.
• Identify and propose locations for new cafe establishments, closing deals for setting up cafes as planned.
• Analyse market trends and consumer preferences to tailor offerings.
• Manage stock levels and minimize loss through adherence to procedures.
• Prepare and submit necessary reports on sales and cost budgets.

Requirements:

• Bachelor's degree preferred.
• 3 years of experience in empanada operations.
• 4 years of experience as Operations Manager.
• Fluency in English and Arabic required.

Join us in creating a successful and enjoyable dining experience for our customers!

Join Our Team as an Operations Manager!
Are you ready to take the lead in our empanada concept? As an Operations Manager, you will be responsible for planning, directing, and coordinating the operations of our brand. Your expertise will ensure that we maintain high standards of performance, productivity, efficiency, and profitability across the organization.

Key Responsibilities:

• Develop and agree on annual plans, budgets, and sales strategies.
• Monitor performance against targets and implement corrective actions when necessary.
• Create and enforce policies and procedures for sales activities.
• Identify and propose locations for new cafe establishments, closing deals for setting up cafes as planned.
• Analyse market trends and consumer preferences to tailor offerings.
• Manage stock levels and minimize loss through adherence to procedures.
• Prepare and submit necessary reports on sales and cost budgets.

Requirements:

• Bachelor's degree preferred.
• 3 years of experience in empanada operations.
• 4 years of experience as Operations Manager.
• Fluency in English and Arabic required.

Join us in creating a successful and enjoyable dining experience for our customers!

Join TAWANTECH as a Business Analyst!
We are seeking a detail-oriented and results-driven Business Analyst to support the design, implementation, and enhancement of banking products and services.

Key Responsibilities:

• Gather, analyze, and document business requirements from internal stakeholders and translate them into functional specifications.
• Act as a liaison between business units and IT teams to ensure alignment on project goals and deliverables.
• Conduct gap analysis, process mapping, and impact assessments for new initiatives or changes in banking systems.
• Develop BRDs (Business Requirements Documents), FSDs (Functional Specification Documents), and user stories.
• Support project lifecycle activities including UAT planning, test case development, defect tracking, and issue resolution.
• Collaborate with Product Owners, Solution Architects, and QA teams in Agile or Waterfall environments.
• Assist in the implementation of digital banking platforms (*, mobile apps, internet banking), core banking systems, or regulatory compliance solutions.
• Monitor key performance indicators (KPIs) and provide post-implementation support and analysis.

Requirements:

• Bachelor's degree in Business Administration, Finance, Information Systems, or related field.
• 3+ years of experience as a Business Analyst in the banking or financial services industry.
• Strong knowledge of banking products and operations (*, retail banking, loans, payments, compliance).
• Hands-on experience with requirement gathering techniques, documentation standards, and business process modeling.
• Familiarity with core banking systems (*, Temenos, Flexcube, Finacle) or digital banking platforms.
• Experience with Agile methodologies (Scrum, Kanban) and tools like JIRA, Confluence, or similar.
• Excellent communication, stakeholder management, and analytical skills.
• Strong understanding of regulatory and compliance frameworks (*, KYC, AML, Basel, etc.) is a plus.

ROLE PURPOSE:
Oversee all sales activities, strategies, and initiatives for both the head office and our gym locations. Strong background in sales management, exceptional leadership skills, and a passion for driving results.

KEY ACCOUNTABILITIES & ACTIVITIES:

• Develop and implement sales strategies to achieve company objectives and revenue targets.
• Lead and motivate the sales team to drive performance and exceed sales targets.
• Monitor sales performance metrics and analyze data to identify areas for improvement.
• Develop and maintain relationships with key clients, partners, and stakeholders.
• Collaborate with marketing and operations teams to optimize sales processes and customer experience.
• Prepare and present regular sales performance reports, forecasts, and insights to senior management and stakeholders to inform strategic decision-making.
• Stay updated on industry trends, market trends, competitor activities, competitive threats, and market changes to inform sales strategies.
• Drive a culture of accountability, excellence, and continuous improvement within the sales team.
• Develop and maintain relationships with key suppliers, vendors, and industry partners to negotiate favorable terms and agreements.
• Collaborate with the marketing team to develop sales collateral, promotional materials, and advertising campaigns that drive customer engagement and sales.
• Develop and implement training programs for sales team members to enhance product knowledge, sales techniques, and customer service skills.
• Monitor competitor activities, pricing strategies, and product offerings to identify areas for differentiation and competitive advantage.
• Lead cross-functional projects and initiatives aimed at improving sales processes, efficiency, and effectiveness.
• Participate in industry events, conferences, and trade shows to network with potential clients and stay updated on industry developments.
• Develop and implement customer retention strategies and initiatives to enhance customer loyalty and lifetime value.
• Evaluate the effectiveness of sales channels, distribution networks, and pricing strategies to optimize revenue generation and profitability.
• Foster a culture of continuous learning, development, and innovation within the sales team to drive long-term success and growth.
• Responsible for Call Centre daily operations.

REQUIREMENTS FOR ROLE:

• Experience & qualifications: Bachelor’s degree in business administration, Marketing, or related field.
• Proven track record of success in sales management, preferably in the fitness or retail industry.

Knowledge & skills:

• Strong leadership and communication skills.
• Excellent negotiation and problem-solving abilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Flexibility to travel to gym locations as needed.

Join Red Sea Global as a Manager - Operations Planning
In this role, you will oversee strategic planning and operational efficiency within Mobility Operations. Your primary focus will be to ensure seamless coordination of transport and logistics planning while driving data-driven decision-making to enhance our mobility services.

Key Responsibilities:

• Operations Planning & Strategy:
  • Develop and implement strategic plans to improve mobility operations efficiency.
  • Conduct operational analysis to identify bottlenecks and propose optimization solutions.
  • Collaborate with cross-functional teams to align operations with business objectives.
  • Monitor key performance indicators (KPIs) for continuous service improvement.
• Resource & Logistics Management:
  • Oversee fleet planning, scheduling, and capacity management for optimal utilization.
  • Implement technology-driven solutions for route optimization and real-time monitoring.
  • Coordinate with procurement and vendors to maintain service quality.
• Data-Driven Decision Making:
  • Utilize data analytics and business intelligence tools to track performance.
  • Develop dashboards and reports for actionable stakeholder insights.
• Compliance & Risk Management:
  • Ensure compliance with transportation regulations.
  • Develop frameworks to address operational challenges.
• Leadership & Collaboration:
  • Lead and mentor a team of operations planners and analysts.
  • Foster collaboration with stakeholders to achieve operational excellence.

Qualifications:

• Bachelor’s or Master’s degree in Operations Management, Logistics, Business Administration, or related fields.
• 7+ years of experience in operations planning or logistics.
• Expertise in fleet management and operational analytics.
• Proficiency in planning and optimization tools (*, GIS, TMS).
• Strong analytical and decision-making skills.
• Excellent leadership and communication abilities.

Preferred Qualifications:

• Certification in Transportation & Logistics (*, CILT, APICS).
• Experience with AI/ML applications in mobility.

Position: Restaurant Manager
📍 Location: Saudi Arabia

Are you a motivated leader with a passion for hospitality and operational excellence? We are seeking a dynamic Restaurant Manager to join our growing team.

About the Role:
Reporting to the Operations Manager, you will be responsible for maintaining the restaurant’s revenue, profitability, and service quality. You’ll oversee daily operations, support staff, and help deliver an outstanding guest experience.

Key Responsibilities:

• Lead and supervise restaurant operations and team performance.
• Ensure high standards of service, productivity, and quality.
• Handle staff-related issues professionally and fairly, following company policies.
• Collaborate closely with the Executive Chef to align kitchen and FOH operations.
• Address internal and external matters involving staff, suppliers, drivers, and facility maintenance.
• Ensure all staff have valid Baladia (municipality) cards.
• Oversee employee training programs and ensure new joiners complete onboarding requirements.
• Conduct regular assessments and performance evaluations.
• Work with the Operations Manager on marketing campaigns, menu testing, and renovations.
• Support the HR department with recruitment and interviews.

Qualifications:

• Minimum 5 years of experience in restaurant operations, with at least 2 years in a managerial or supervisory role.
• Experience managing diverse teams in a fast-paced, high-volume restaurant environment.
• Previous experience working in Saudi Arabia or the GCC is a plus.
• Mother tongue must be Arabic and have excellent command of English (spoken and written).

Position: Restaurant Manager
📍 Location: Saudi Arabia

Are you a motivated leader with a passion for hospitality and operational excellence? We are seeking a dynamic Restaurant Manager to join our growing team.

About the Role:
Reporting to the Operations Manager, you will be responsible for maintaining the restaurant’s revenue, profitability, and service quality. You’ll oversee daily operations, support staff, and help deliver an outstanding guest experience.

Key Responsibilities:

• Lead and supervise restaurant operations and team performance.
• Ensure high standards of service, productivity, and quality.
• Handle staff-related issues professionally and fairly, following company policies.
• Collaborate closely with the Executive Chef to align kitchen and FOH operations.
• Address internal and external matters involving staff, suppliers, drivers, and facility maintenance.
• Ensure all staff have valid Baladia (municipality) cards.
• Oversee employee training programs and ensure new joiners complete onboarding requirements.
• Conduct regular assessments and performance evaluations.
• Work with the Operations Manager on marketing campaigns, menu testing, and renovations.
• Support the HR department with recruitment and interviews.

Qualifications:

• Minimum 5 years of experience in restaurant operations, with at least 2 years in a managerial or supervisory role.
• Experience managing diverse teams in a fast-paced, high-volume restaurant environment.
• Previous experience working in Saudi Arabia or the GCC is a plus.
• Mother tongue must be Arabic and have excellent command of English (spoken and written).

Join Hilton as a Safety and Security Manager!
At Hilton, we are dedicated to providing exceptional guest experiences, and the Safety and Security Manager plays a crucial role in ensuring our guests and team members are safe and secure. This position involves managing all aspects of security, safety, and risk management for assigned hotels.

Key Responsibilities:

• Manage internal and external guest accident/incident records.
• Guide investigations related to criminal activities at the property level.
• Oversee health and safety, food safety, fire safety, and security.
• Assist in investigations and liaise with local enforcement officials.
• Analyze accident data to allocate resources effectively.
• Implement safety risk management practices in line with company policies.
• Train safety issues to managers and team members.

Qualifications:

• Five or more years of security experience in the hospitality industry.
• Effective time management and supervisory skills.
• Excellent communication and interpersonal skills.
• Experience in Safety and Security Management.
• High school graduate; a university degree in security and safety is advantageous.

Work Location:
Hilton Madinah

Why Work for Hilton?
Hilton is a leading global hospitality company with a commitment to exceptional service and guest satisfaction. Our team members are at the heart of our success, and we strive to create remarkable hospitality experiences globally.

Join Our Team as a Branch Manager!
As a Branch Manager at The Professionals, you’ll lead and manage the daily operations of our roastery or café branch to ensure a smooth and efficient workflow. Your role will focus on maintaining high product quality, ensuring compliance with health and safety standards, and achieving sales targets.

Key Responsibilities:

• Lead and manage daily operations to ensure efficient workflow.
• Uphold consistent product quality, including coffee preparation and food service.
• Ensure compliance with health, safety, and hygiene standards.
• Implement and enforce standard operating procedures (SOPs).
• Achieve sales targets and control operational costs.
• Monitor budgets and analyze financial reports.
• Recruit and train staff to build a motivated team.
• Conduct performance evaluations and provide feedback.
• Ensure excellent customer service and resolve complaints promptly.
• Foster a positive work culture.
• Manage inventory levels and oversee ordering.
• Coordinate with suppliers as needed.
• Maintain store ambiance and cleanliness.
• Engage with customers to promote brand loyalty.
• Work flexible hours as required by business needs.

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality, or related field preferred.
• Minimum 3 years' experience in café, roastery, or food & beverage retail management.
• Strong leadership and communication skills.
• Solid knowledge of specialty coffee products and café operations.
• Proficient in budgeting and financial analysis.
• Customer-focused with excellent problem-solving skills.

Join GE Vernova as a Sales Manager!
As a key player in our electric power generation sector, you'll take a leading role in driving our sales in the area. We're looking for passionate individuals who are eager to contribute to our mission of electrifying and decarbonizing the world.

Role Overview:
You will be responsible for winning business and significantly impacting our projects and programs.

Key Responsibilities:

• Sell our products, services, parts, solutions, or projects effectively within your designated area.
• Stay abreast of commercial developments to leverage your specialized knowledge in developing strategies and policies.
• Utilize in-depth knowledge of market competition and business integration to make informed judgments and decisions.
• Guide and mentor colleagues with less experience, potentially leading small projects.

Qualifications:
To be considered for this position, candidates should meet the following criteria:

• Bachelor’s Degree in Engineering, Business, Marketing, or related fields.
• Proven years of experience in sales/commercial roles, particularly in the Saudi market.
• Fluency in Arabic and English.
• Willingness to travel up to 50%.

Desired Characteristics:

• Regional customer knowledge and operational experience.
• Strong communication, financial management, and contract fluency.
• Experience with Salesforce or similar CRM systems.

Additional Information:
Relocation assistance is provided for this position. Join us in this exciting opportunity to make a difference in the energy landscape!

Join GE Vernova as a Sales Manager!
As a key player in our electric power generation sector, you'll take a leading role in driving our sales in the area. We're looking for passionate individuals who are eager to contribute to our mission of electrifying and decarbonizing the world.

Role Overview:
You will be responsible for winning business and significantly impacting our projects and programs.

Key Responsibilities:

• Sell our products, services, parts, solutions, or projects effectively within your designated area.
• Stay abreast of commercial developments to leverage your specialized knowledge in developing strategies and policies.
• Utilize in-depth knowledge of market competition and business integration to make informed judgments and decisions.
• Guide and mentor colleagues with less experience, potentially leading small projects.

Qualifications:
To be considered for this position, candidates should meet the following criteria:

• Bachelor’s Degree in Engineering, Business, Marketing, or related fields.
• Proven years of experience in sales/commercial roles, particularly in the Saudi market.
• Fluency in Arabic and English.
• Willingness to travel up to 50%.

Desired Characteristics:

• Regional customer knowledge and operational experience.
• Strong communication, financial management, and contract fluency.
• Experience with Salesforce or similar CRM systems.

Additional Information:
Relocation assistance is provided for this position. Join us in this exciting opportunity to make a difference in the energy landscape!

Be Part of a Legacy Bigger Than the Game
At Al-Qadsiah Club, we’re creating more than teams—we’re crafting a legacy that goes beyond the game, making an impact both on and off the field. Driven by ambition, synergy, and innovation, we aim to inspire generations while shaping the future of Saudi sports.

This is more than just a job—it’s an opportunity to be part of something larger than yourself. As a Senior Finance Manager, you’ll play a key role in shaping our legacy, contributing to the nation’s sports vision, and making history every step of the way.

Overview:
You will directly support the CFO in managing the financial operations and strategic decision-making of the organization. Your responsibilities will include overseeing financial planning, budgeting, forecasting, financial reporting, and analysis. This position requires a strong strategic mindset, leadership skills, and the ability to collaborate effectively across various departments.

Key Responsibilities:

• Financial Planning & Analysis (FP&A):
  • Support the CFO in developing and implementing financial strategies, policies, and procedures.
  • Lead budgeting and forecasting processes to align with organizational goals and objectives.
  • Conduct in-depth financial analysis, including variance analysis and scenario planning.
  • Prepare and present detailed financial reports and recommendations to the CFO and senior leadership team.
• Financial Reporting:
  • Oversee the preparation of monthly, quarterly, and annual financial reports, ensuring accuracy and timeliness.
  • Ensure compliance with accounting standards and regulatory requirements.
  • Manage the consolidation of financial results.
• Cash Flow & Risk Management:
  • Monitor and manage cash flow.
  • Assist in identifying and mitigating financial risks.
  • Support the CFO in capital raising and debt management.
• Team Leadership & Development:
  • Supervise and mentor a team of finance professionals.
  • Coordinate cross-functional collaboration.
  • Drive continuous improvement in financial processes.
• Strategic Support:
  • Assist in developing long-term financial strategies to support company growth.
  • Provide insights into profitability and cost control.
• Compliance & Governance:
  • Ensure adherence to internal controls and compliance.
  • Work with external auditors for annual audits.
• Ad Hoc Projects & Analysis:
  • Support the CFO on various strategic projects.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• MBA, CFA, CPA, SOCPA, CMA or other relevant certifications are preferred.
• Minimum of 710 years of experience in finance or accounting.
• Strong experience in financial reporting, budgeting, and forecasting.
• Excellent communication, presentation, and interpersonal skills.
• High attention to detail and problem-solving skills.

Why Join Al-Qadsiah?
Join a club that’s redefining the future of Saudi sports, striving to lead the competition and set new standards of excellence. Experience the culture of quality, accountability, diversity, synergy, and innovation—this is the Qadsiah Way.

PURPOSE AND SCOPE:
Lead the commercial development in accordance with the commercial policy and following the guidelines established by the Business Management and the company's rules.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Tasks performed regularly which form the essential characteristics of the position.

• Design business development strategies for the assigned area by monitoring local market access trends, reimbursement strategies, and negotiations for our Care delivery business (dialysis clinics).
• Identification of value services to meet customer needs and build sustainable and profitable commercial proposals.
• High collaboration with operations, sales, marketing, IT to agree value proposition and action plan needed for each account.
• Contract follow-up for existing customers under his/her responsibility.
• Creation of an effective stakeholder network through customers engagement process and mapping at regional and account level.
• Identification of risks and elaboration of mitigation plans accordingly with the internal stakeholders.
• Analysis of profitability and new revenue of the accounts under her/his responsibility.
• Deep knowledge and analysis of the competition in dialysis clinics and opportunities to drive market share gain initiatives.
• Adapt value-added dossiers, including cost-effectiveness and budget impact models in each region assigned.
• Ensure the implementation of these plans in full respect of Health Policies, regional laws, rules, and guidelines.

PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel up to xx% as required.

SUPERVISION: Individual contributor

EDUCATION:
A graduate degree in a health-related discipline. University Degree in Health Sciences (Pharmacy, Medicine, Biology) or Economics. Pharmacy degree is a plus; MBA, health economics, or Market access certificate is a plus.

EXPERIENCE AND REQUIRED SKILLS:
Professional experience of at least 35 years in clinical solutions/medical devices in key account management and/or market access. A strong network of contacts in the regional health authorities is a plus; Experience in negotiations with regional health authorities and hospital management is preferred.

PURPOSE AND SCOPE:
Lead the commercial development in accordance with the commercial policy and following the guidelines established by the Business Management and the company's rules.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Tasks performed regularly which form the essential characteristics of the position.

• Design business development strategies for the assigned area by monitoring local market access trends, reimbursement strategies, and negotiations for our Care delivery business (dialysis clinics).
• Identification of value services to meet customer needs and build sustainable and profitable commercial proposals.
• High collaboration with operations, sales, marketing, IT to agree value proposition and action plan needed for each account.
• Contract follow-up for existing customers under his/her responsibility.
• Creation of an effective stakeholder network through customers engagement process and mapping at regional and account level.
• Identification of risks and elaboration of mitigation plans accordingly with the internal stakeholders.
• Analysis of profitability and new revenue of the accounts under her/his responsibility.
• Deep knowledge and analysis of the competition in dialysis clinics and opportunities to drive market share gain initiatives.
• Adapt value-added dossiers, including cost-effectiveness and budget impact models in each region assigned.
• Ensure the implementation of these plans in full respect of Health Policies, regional laws, rules, and guidelines.

PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel up to xx% as required.

SUPERVISION: Individual contributor

EDUCATION:
A graduate degree in a health-related discipline. University Degree in Health Sciences (Pharmacy, Medicine, Biology) or Economics. Pharmacy degree is a plus; MBA, health economics, or Market access certificate is a plus.

EXPERIENCE AND REQUIRED SKILLS:
Professional experience of at least 35 years in clinical solutions/medical devices in key account management and/or market access. A strong network of contacts in the regional health authorities is a plus; Experience in negotiations with regional health authorities and hospital management is preferred.

Join Jumeirah as a Security Manager!
Jumeirah, a leader in luxury hospitality, is seeking an experienced Security Manager for our prestigious property, Jumeirah The Red Sea. As part of our team, you will play a crucial role in ensuring a safe and secure environment for our guests and staff.

Your Main Duties:

• Maximize crime prevention by maintaining security officer presence throughout the hotel.
• Collaborate with hotel colleagues to instill security awareness and adherence to procedures.
• Review daily arrival lists to identify potential security risks and communicate them to management.
• Maintain strong relationships with local authorities including police and immigration.
• Oversee statutory fire and emergency training for all staff.

About You:
The ideal candidate will have:

• 10+ years in security management, with a background in Police, Military, or Security fields.
• Expertise in crisis and risk management.
• Proficiency in Microsoft Office and familiarity with fire-fighting and CCTV equipment.
• First Aid and CPR certifications.
• Excellent interpersonal communication skills and ability to perform well under pressure.

Join Us:
This role offers generous benefits and the opportunity to work with a prestigious brand in the hospitality industry. Don't miss the chance to become part of our dedicated team!

WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.

About The Role & Team
The Business Analyst analyses and understands business challenges and processes. This role is responsible for defining and documenting customer requirements, producing functional specifications, and offering subject matter expertise to both development and client-facing teams. Additionally, they validate and refine customer requirements by confirming that the delivered solutions meet the required functionality, conducting user acceptance testing, managing change requests, and guiding customers on how to enhance their operations through the effective use of SITA’s applications.

What You’ll Do

• Understand and evaluate requested changes to the system and its services.
• Develop strategic plans for implementing changes and improvements.
• Identify business requirements, prioritize them, and obtain review and approval.
• Identify potential areas for improvement within the system.
• Analyze and document customer needs, business processes, and functional specifications, ensuring alignment with business objectives.
• Perform functional gap analysis, provide insights on product gaps, and support regional management with delivery timelines and feasibility assessments.
• Develop comprehensive test cases and oversee user acceptance testing.
• Assist in presales activities such as customer proposals, risk analysis, and site surveys.
• Collaborate with development teams to assess technical feasibility, align delivery schedules, and manage customer expectations.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related IT field.
• Minimum of 5 years of experience in business analysis for IT systems.
• Strong knowledge of business process analysis, gap analysis, and requirements documentation.
• Proficiency in developing and executing user acceptance test plans.
• Strong communication and negotiation skills.
• Proficient in SQL, working with Relational DBMS systems.

WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.

About The Role & Team
The Business Analyst analyses and understands business challenges and processes. This role is responsible for defining and documenting customer requirements, producing functional specifications, and offering subject matter expertise to both development and client-facing teams. Additionally, they validate and refine customer requirements by confirming that the delivered solutions meet the required functionality, conducting user acceptance testing, managing change requests, and guiding customers on how to enhance their operations through the effective use of SITA’s applications.

What You’ll Do

• Understand and evaluate requested changes to the system and its services.
• Develop strategic plans for implementing changes and improvements.
• Identify business requirements, prioritize them, and obtain review and approval.
• Identify potential areas for improvement within the system.
• Analyze and document customer needs, business processes, and functional specifications, ensuring alignment with business objectives.
• Perform functional gap analysis, provide insights on product gaps, and support regional management with delivery timelines and feasibility assessments.
• Develop comprehensive test cases and oversee user acceptance testing.
• Assist in presales activities such as customer proposals, risk analysis, and site surveys.
• Collaborate with development teams to assess technical feasibility, align delivery schedules, and manage customer expectations.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related IT field.
• Minimum of 5 years of experience in business analysis for IT systems.
• Strong knowledge of business process analysis, gap analysis, and requirements documentation.
• Proficiency in developing and executing user acceptance test plans.
• Strong communication and negotiation skills.
• Proficient in SQL, working with Relational DBMS systems.

WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.

About The Role & Team
The Business Analyst analyses and understands business challenges and processes. This role is responsible for defining and documenting customer requirements, producing functional specifications, and offering subject matter expertise to both development and client-facing teams. Additionally, they validate and refine customer requirements by confirming that the delivered solutions meet the required functionality, conducting user acceptance testing, managing change requests, and guiding customers on how to enhance their operations through the effective use of SITA’s applications.

What You’ll Do

• Understand and evaluate requested changes to the system and its services.
• Develop strategic plans for implementing changes and improvements.
• Identify business requirements, prioritize them, and obtain review and approval.
• Identify potential areas for improvement within the system.
• Analyze and document customer needs, business processes, and functional specifications, ensuring alignment with business objectives.
• Perform functional gap analysis, provide insights on product gaps, and support regional management with delivery timelines and feasibility assessments.
• Develop comprehensive test cases and oversee user acceptance testing.
• Assist in presales activities such as customer proposals, risk analysis, and site surveys.
• Collaborate with development teams to assess technical feasibility, align delivery schedules, and manage customer expectations.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related IT field.
• Minimum of 5 years of experience in business analysis for IT systems.
• Strong knowledge of business process analysis, gap analysis, and requirements documentation.
• Proficiency in developing and executing user acceptance test plans.
• Strong communication and negotiation skills.
• Proficient in SQL, working with Relational DBMS systems.