Full-time Reservation agent Jobs

• Understand and comply with all corporate and hotel policies and standard procedures.
• Support learning and development activities.
• Safeguard guest and company information.
• Ensure the highest standards of customer service are upheld.

• Answer hotel’s main telephone and connect guests and colleagues.
• Process and confirm guest reservations for Rooms, F&B, and Spa.
• Accommodate special requests and provide in-depth knowledge of hotel services.
• Maintain accurate records of all reservations.

• Deliver service excellence throughout each customer experience.
• Build strong relationships with customers and team members.
• Handle guest complaints to ensure customer satisfaction.

• Foster positive employee relations and demonstrate our values.
• Communicate effectively with all departments.

• Implement eco-friendly practices and educate on sustainability initiatives.

• Process reservations, changes, and cancellations effectively.
• Identify guest needs and recommend appropriate room types.
• Verify room availability and explain rates and policies to callers.
• Document and accommodate special requests.
• Implement sales techniques to maximize revenue.
• Maintain confidentiality and uphold company standards while serving guests.

• High school diploma or *** equivalent.
• No prior related work or supervisory experience required.
• No specific licenses or certifications needed.

• Receive and process booking requests from various channels (phone, email, online platforms, travel agencies).
• Update the Property Management System (PMS) with accurate booking data including check-in/check-out dates, number of guests, and room types.
• Handle various electronic transactions related to reservations.
• Respond to customer inquiries and provide optimal solutions for reservation issues.
• Coordinate with reception and customer service teams to ensure rooms are prepared and guests are welcomed professionally.
• Collaborate with the sales and marketing team to apply promotional offers on booking platforms.
• Compile daily and monthly reports on occupancy rates and incoming reservations from all channels.
• Analyze performance of online platforms and provide recommendations for improving sales and increasing occupancy.

• Bachelor's degree in Business Administration, Tourism, or a related field.
• At least 3 to 5 years of experience in reservations management or a similar field.
• Proficient in using online booking platforms and familiar with hotel management systems (PMS).
• Excellent communication skills in both Arabic and English, written and verbal.
• Able to work under pressure and solve problems quickly.
• Experience dealing with customers from various cultural backgrounds.
• Understanding of basic room pricing and revenue management principles.

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer, recording all pertinent information and attending to inquiries, complaints, and requests regarding reservations.
• Stay updated with hotel promotions and follow established procedures for processing reservations, rates, confirmations, and hotel facilities.
• Show complete product knowledge and understand rate structure for effective rate management.
• Maintain an established filing system for all correspondence and collate reports as required by the Reservations Manager or Supervisor.
• Promote and maintain good public relations to maximize business.
• Ensure accurate room status at all times.
• Answer all incoming calls as per Rotana standards and regularly check incoming e-mails.
• Organize visa requests for hotel guests in accordance with hotel policy and up-sell whenever opportunities arise.

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Make a difference through our Corporate Social Responsibility activities, like Planet 21.

• Provide exceptional, friendly service to our guests.
• Maximize revenue through up-selling and ensure the best selection for the guest.
• Book room reservations, manage rooming lists, and maintain accurate information in the system.

• Guest-focused personality is essential.
• Prior experience with Opera or similar systems is beneficial.
• Strong interpersonal and problem-solving skills.
• Fluency in English; additional languages are a plus.

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Make a difference through our Corporate Social Responsibility activities, like Planet 21.

• Provide exceptional, friendly service to our guests.
• Maximize revenue through up-selling and ensure the best selection for the guest.
• Book room reservations, manage rooming lists, and maintain accurate information in the system.

• Guest-focused personality is essential.
• Prior experience with Opera or similar systems is beneficial.
• Strong interpersonal and problem-solving skills.
• Fluency in English; additional languages are a plus.

• Consistently offering exceptional, friendly, and engaging service.
• Maximizing revenue through up-selling.
• Updating reservations for a flawless check-in and check-out process.
• Responding to telephone and email inquiries promptly.
• Informing guests about hotel facilities and assisting them with their requests.
• Taking ownership of guest requests, ensuring follow-up in line with hotel standards.
• Recommending property facilities and assisting with special requests.
• Booking room reservations and entering accurate information into the system.
• Performing other duties as assigned.

• Proficient in Microsoft Windows applications.
• Ability to work cohesively in a team environment.
• Guest-focused personality, experience is an asset.
• Preferably prior experience with Opera or related systems.
• Strong interpersonal and problem-solving abilities.
• Fluency in both Arabic & English is essential.

• Consistently offering exceptional, friendly, and engaging service.
• Maximizing revenue through up-selling.
• Updating reservations for a flawless check-in and check-out process.
• Responding to telephone and email inquiries promptly.
• Informing guests about hotel facilities and assisting them with their requests.
• Taking ownership of guest requests, ensuring follow-up in line with hotel standards.
• Recommending property facilities and assisting with special requests.
• Booking room reservations and entering accurate information into the system.
• Performing other duties as assigned.

• Proficient in Microsoft Windows applications.
• Ability to work cohesively in a team environment.
• Guest-focused personality, experience is an asset.
• Preferably prior experience with Opera or related systems.
• Strong interpersonal and problem-solving abilities.
• Fluency in both Arabic & English is essential.

• Handle enquiries for bookings via phone during your shift and respond within a reasonable timeframe (within 24 hours).
• Answer all calls promptly, within 3 rings using the specified greeting, in a courteous and efficient manner.
• Utilize sound product knowledge and selling skills to promote hotel facilities and maximize sales opportunities.
• Provide assistance in the Front Office, especially during peak periods for guest check-ins and check-outs.
• Efficiently manage guest complaints and enquiries, ensuring feedback is communicated to the Revenue & Reservation Manager and Front Office Manager.

• Experience in a similar reservations or customer service environment, preferably within a hotel.
• Strong computer literacy, including knowledge of Microsoft Office; OPERA Cloud experience is a plus.
• Fluency in English, with additional languages considered an advantage.
• Experience in providing prompt and efficient service, particularly in upselling.

• Handle enquiries for bookings via phone during your shift and respond within a reasonable timeframe (within 24 hours).
• Answer all calls promptly, within 3 rings using the specified greeting, in a courteous and efficient manner.
• Utilize sound product knowledge and selling skills to promote hotel facilities and maximize sales opportunities.
• Provide assistance in the Front Office, especially during peak periods for guest check-ins and check-outs.
• Efficiently manage guest complaints and enquiries, ensuring feedback is communicated to the Revenue & Reservation Manager and Front Office Manager.

• Experience in a similar reservations or customer service environment, preferably within a hotel.
• Strong computer literacy, including knowledge of Microsoft Office; OPERA Cloud experience is a plus.
• Fluency in English, with additional languages considered an advantage.
• Experience in providing prompt and efficient service, particularly in upselling.

• Greet guests over the phone in a friendly manner.
• Record reservation information accurately and inform departments of VIP arrivals.
• Utilize yield management to achieve maximum occupancy and average rates.
• Maintain high confidentiality regarding guest privacy and safety.
• Ensure compliance with corporate standards and guidelines.

• Saudi Nationals only.
• Open to candidates with little to no work experience, including fresh graduates.
• Basic English skills are essential.
• Excellent interpersonal and communication skills.
• Ability to work flexible hours as required.

• Greet guests over the phone in a friendly manner.
• Record reservation information accurately and inform departments of VIP arrivals.
• Utilize yield management to achieve maximum occupancy and average rates.
• Maintain high confidentiality regarding guest privacy and safety.
• Ensure compliance with corporate standards and guidelines.

• Saudi Nationals only.
• Open to candidates with little to no work experience, including fresh graduates.
• Basic English skills are essential.
• Excellent interpersonal and communication skills.
• Ability to work flexible hours as required.

The person responsible for the initial welcome of guests and assisting them in getting a distinctive and comprehensive service stay at the hotel, as well as responding to all inquiries and questions from guests or clients with all politeness and calmness, requires hotel reservation staff to have all the information and data related to accommodation prices in the hotel and the available payment methods or types of rooms as well as how to determine and recommend the appropriate one that fits the client's requirements and needs.

Job Duties:

Follow up and implement all check-in and check-out tasks.

Manage and follow reservations via the internet and phone.

Inform customers about payment methods and verify their credit card information.

Record the necessary data and information for visitors.

Welcome and greet visitors upon arrival and direct them to their rooms.

Cooperate with visitors and provide information about the hotel, available rooms, prices, and facilities.

Respond to customer complaints in a timely and professional manner.

Communicate with various departments within the hotel according to guest needs.

Confirm reservations and arrange customer services.

Periodic updates and maintenance of reservation and payment records.

Job Requirements:

• Proficiency in communication skills with different personalities.
• Ability to work with booking programs such as Cloudbeds and RoomKeyPMS.
• Proficiency in dealing with travel websites like TripAdvisor.
• Ability to listen to customers and provide distinguished services.
• Proficiency in time management and task organization skills.
• A hotel reservation employee is one of the most important points that build the first impression on customers, so they must possess politeness and self-confidence when responding and communicating with customers.
• Organization and the ability to withstand work pressure, especially during peak occupancy times in hotels.
• Attention and focus on the smallest details such as room numbers, reservation times, renewals, and other matters related to hotel accommodation.
• Office work skills and the ability to handle routine tasks related to customer data entry necessary for booking and completing payment and registration processes in the hotel’s electronic system board.