Join the ToTrend Team as a Call Center Representative!We are looking for a dynamic and enthusiastic person to join our team at ToTrend, specializing in women's fashion. You will be part of our telephone sales and customer service team.
Responsibilities:- Making calls to potential customers to promote products or services.
- Clearly and convincingly explaining the advantages of offers and products.
- Achieving the monthly sales targets set by management.
- Accurately entering and updating customer data in the Customer Relationship Management (CRM) system.
- Following up with potential customers and converting them into actual customers.
- Handling objections and professionally responding to customer inquiries.
- Answering customer calls and inquiries and providing appropriate solutions to their problems.
- Providing technical support or guidance regarding products or orders.
- Following up on complaints or open requests and ensuring they are resolved within the specified time.
- Building a relationship of trust and satisfaction with customers to maintain their loyalty.
- Acting as a liaison between the customer and other departments (such as shipping or technical support).
Required skills:- Fluency in speaking and high communication skills.
- Persuasiveness and the ability to handle different customer styles.
- Proficiency in using computers and customer management systems.
- The ability to work under pressure and achieve goals.
- Discipline at work and attention to detail.
