Customer Services Full-time Jobs Saudis only in Riyadh

Role Description

The Patients Relations Specialist will be responsible for receptionist duties, customer service, operating and maintaining office equipment, and supporting office administration.

Role Requirements:

• Excellent interpersonal skills to communicate effectively with patients, guests, and team members.
• Experience in receptionist duties, such as answering phone calls, scheduling appointments, and greeting visitors.
• Strong customer service skills to ensure patient satisfaction and retention.
• Knowledge of office equipment and software, such Microsoft Office.
• Experience in supporting office administration, such as data entry, filing, and record-keeping.
• Bilingual in Arabic and English is preferable.
• Training in medical terminology and procedures is a plus.
• High school diploma or equivalent is required, while a bachelor's degree is preferred.

Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Handle and resolve customer complaints efficiently and effectively.

• Provide accurate information about products, services, policies, and promotions.

• Process orders, applications, forms, and requests.

• Maintain customer records by updating account information in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure their concerns are fully resolved.

• Collect and report customer feedback to improve service quality.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or related field.

• Strong communication, problem-solving, and active listening skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer service software, CRM systems, and MS Office.

• Strong multitasking and organizational abilities.

• Fluency in [English/Arabic languages].

Working Conditions:

• Based in Riyadh.

• Night shift.

• One day off per week.

• May require weekends or public holidays depending on business ****

We are seeking a dedicated Cashier to join our team and provide excellent customer service while handling financial transactions accurately and efficiently. The ideal candidate will be responsible for processing sales transactions, operating cash registers and point-of-sale systems, handling cash and credit card payments, issuing receipts, and maintaining accurate cash drawer balances. Additional duties include assisting customers with inquiries, maintaining a clean and organized checkout area, and collaborating with team members to ensure smooth store operations.

• The First Impression: Welcome patients with a professional and friendly demeanor.
• Operations: Manage phone calls, coordinate complex scheduling, and handle patient inquiries.
• Administration: Maintain an organized reception area and handle medical software entries with high accuracy.
• Service Excellence: Ensure a seamless and high-quality experience for every patient from check-in to check-out.

• Nationality: Saudi National is preferred.
• Language: Fluency in both Arabic and English (Written and Oral).
• Experience: Previous experience in customer service or healthcare reception is highly preferred.
• Skills: Proficiency in Microsoft Office and medical billing/scheduling software.
• Traits: High attention to detail, ability to multitask under pressure, and a professional appearance.

• Full-time stable role in a reputable dental practice.
• Professional and supportive working environment.
• Competitive salary (to be discussed after the interview).

• Adheres to all standards, policies, and procedures (SOPs, etc.).
• Assists the Director of Marketing to implement campaigns in accordance with the programme or plan.
• Social media management (content creation, posts, stories, and inbox responses).
• Flyer creations for digital screens using either Adobe.
• Maintains and administers media plan in a structured and systematic manner.
• Assists to maintain the inventory and ordering of collaterals, media kits, or corporate gifts.

• Maintains communication and coordination with external agencies.
• Reviews and provides guidelines, as well as assisting to develop or enhance hotel presentations for internal and external uses.
• Manages and follows up with accounts on purchase orders, payments as relevant.
• Provides insights and creative support for quarterly priorities - competitor reviews, communication platforms, and key messages.
• Supports hotel photo or video shoots.
• Responds to trade or guest requests and needs professionally, timely, and with passion.

• Learning & Development programs tailored for your career growth.
• MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness benefits.
• Retirement Plans based on your length of service and role.

• A competitive salary.
• Career development opportunities.
• Health insurance.