Customer Services Full-time Jobs in Riyadh

• Greet and welcome visitors warmly.
• Answer, screen, and direct incoming phone calls efficiently.
• Manage meeting room bookings and ensure the reception area is well-maintained.
• Receive, sort, and distribute daily mail and deliveries.
• Perform basic administrative duties including data entry, filing, and correspondence.
• Assist other departments with administrative tasks as needed.
• Maintain accurate visitor logs and comply with security procedures.

• Proven work experience as a receptionist, front office representative, or in a similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Exhibit a professional attitude and appearance.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High school diploma; additional certification in Office Management is a plus.

• Booking all Health Club treatments and explaining services to guests.
• Executing POS sales, including retail transactions.
• Checking in and checking out guests professionally.
• Maintaining cleanliness and hygiene in the work area.
• Providing warm welcomes and tours for guests.
• Assisting in the smooth flow of the guests’ journey throughout the day.

• Knowledge of current Health Club trends in the industry.
• Excellent interpersonal and communication skills.
• Understanding of holistic concepts relevant to guest wellbeing in a spa environment.

• Welcoming customers with professionalism and providing friendly service.
• Executing sales transactions through Point of Sale (POS) systems.
• Ensuring accurate billing and handling various payment methods (cash, card, etc.).
• Issuing receipts and helping organize shopping bags.
• Daily cash drawer review to ensure alignment with reports.
• Maintaining cleanliness and order at the cashier area.
• Addressing customer inquiries and complaints, escalating to supervisors if necessary.
• Adhering to financial and operational policies of the company.
• Collaborating with the team to meet sales and customer service objectives.
• Reporting any suspicious activities or cash discrepancies.

• Saudi nationality.
• Minimum high school diploma.
• At least two years of relevant experience in a supermarket.
• Ability to use POS systems effectively.
• Strong communication skills.
• Attention to detail and accuracy.
• Customer-friendly and professional demeanor.
• Commitment and discipline in the workplace.

• Female
• Fluent in both English and Arabic
• Must be currently residing in Riyadh
• Prior experience is a plus, but not mandatory - training is provided
• Friendly personality and good with customers
• Able to handle cash transactions accurately

• Handle payments using the POS system
• Maintain clean checkout area
• Provide excellent customer service
• Assist with basic tea preparation and menu explanations

• Greet customers in a friendly manner.
• Take customer orders and process payments accurately.
• Prepare and serve food and beverages according to company standards.
• Maintain a clean and organized dining area.
• Follow all food safety and hygiene procedures.
• Provide excellent customer service and address any concerns.
• Collaborate with team members for smooth operations.
• Adhere to all company policies and procedures.

• High school diploma or equivalent.
• Previous experience in a cashier or food service role preferred.
• Excellent customer service skills.
• Ability to work in a fast-paced environment and multitask.
• Strong communication and interpersonal skills.
• Basic math and computer skills.
• Must stand for extended periods and lift up to 25 pounds.

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Resolve customer complaints and issues efficiently
• Provide product and service information to customers
• Maintain records of customer interactions and transactions
• Follow communication procedures, guidelines, and policies
• Collaborate with internal teams to address customer concerns

• Saudi nationality (mandatory)
• High school diploma or higher
• Excellent communication skills in Arabic and English
• Proven customer support experience is a plus
• Ability to work under pressure and handle high-volume inquiries
• Familiarity with CRM systems and practices is preferred

• Develop and implement social media strategies to increase brand awareness.
• Create innovative and engaging content that resonates with our brand identity.
• Manage social media accounts and respond to customer inquiries.
• Analyze metrics to understand campaign performance and make necessary improvements.
• Engage with followers and build strong relationships.
• Organize promotional campaigns and contests to boost interaction.
• Monitor current trends in social media and adapt strategies accordingly.
• Collaborate with internal teams like marketing and sales to achieve shared goals.
• Prepare regular reports on campaign performance and results.
• Handle crises and manage negative comments professionally.

• Previous experience in social media account management.
• Strong writing and editing skills.
• Able to analyze data and utilize it for performance improvement.
• Creative in producing visual and textual content.
• Excellent communication skills and teamwork ability.
• Good knowledge of the latest trends in digital marketing.
• Able to handle pressure and manage time effectively.
• Strategic thinker with quick decision-making abilities.
• Passionate about technology and social media.
• Adept at adapting to rapid changes in the work environment.

• Bachelor's degree in Marketing, Business Administration, or a related field.
• At least 10 years of experience in field sales and marketing (B2B).
• Extensive network contacts in the Riyadh area.
• Resident of Riyadh.
• Proficiency in both Arabic and English.
• Preferred candidates will have MBA courses in sales and marketing.
• Valid Saudi driving license.

• Communicate with clients to understand their needs and identify suitable services.
• Conduct field visits to organizations to attract clients.
• Effectively communicate the company's advantages and address client inquiries.
• Market and promote legal services through industry-specific events.
• Meet defined sales targets and contribute to team goals.
• Organize and set daily, weekly, and monthly objectives.
• Attend and arrange meetings with clients to unlock new sales opportunities.
• Prepare periodic reports on field activities and provide recommendations for improvement.
• Gather client data and develop a field plan to enhance marketing strategies.

• Strong communication skills with diverse personalities.
• Ability to work collaboratively within a team environment.
• Negotiation and persuasion skills.
• Ability to work under pressure.
• Data analysis skills and understanding of market trends and client needs.
• Innovative persuasive methods to effectively achieve marketing goals and increase sales volume and profitability.

• Engage with customers via chat and phone, providing prompt and effective solutions.
• Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
• Champion customer service excellence, ensuring policies and procedures align with company objectives.
• Analyze customer queries, identifying patterns and opportunities for service optimization.
• Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

• Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
• Postgraduate degree in math, business, marketing, or finance (preferred).
• Strong analytical and problem-solving skills, with the ability to think critically.
• Exceptional communication and interpersonal skills, with a high level of self-awareness.
• Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
• Team player mindset, with the ability to build and maintain strong relationships across teams.
• Resilience under pressure, with a proactive approach to challenges.

• Be part of an industry-leading fintech company redefining customer experience.
• Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
• Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
• Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with product/service information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Provide feedback on customer needs and trends to improve service quality.
• Follow company policies and procedures to ensure customer satisfaction and brand reputation.

• High school diploma or equivalent (Bachelor’s degree preferred).
• 12 years of experience in customer service or a related field.
• Fluency in English and Arabic (both written and spoken).
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office and CRM software (*, Zendesk, HubSpot).
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

• Experience in e-commerce or retail customer service.
• Knowledge of Saudi market customer service standards.
• Ability to work flexible hours, including weekends if required.

• Competitive salary and benefits package.
• Career growth opportunities in a thriving company.
• Supportive and inclusive work environment.
• Training and professional development programs.

• Provide best-in-class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep customers informed about arrival times, delays, or transit issues.
• Ensure all communications are professional and timely.
• Update tracking sheets with freight status and send updates to customers daily.
• Negotiate rates with carriers and maintain the Export Rate sheet.
• Create jobs in CW1 for all export shipments.
• Quote agents and customers for all export inquiries.
• Monitor and report on customer, carrier, and vendor communications.
• Provide regular updates to the Line Manager and handle additional duties as assigned.

• Bachelor's degree.
• 5 years of Freight operations experience.

• Excellent spoken and written communication skills.
• Ability to prioritize, multitask, and solve problems.
• Integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.

• Respond promptly to customer inquiries through various channels such as phone, email, and chat.
• Diagnose and resolve technical issues related to SiFi's platform.
• Guide customers step-by-step in using product features and troubleshooting common problems.
• Document all customer interactions and solutions in the support knowledge base.
• Escalate complex issues to the engineering or product teams.
• Follow up with customers to ensure satisfaction post-resolution.
• Contribute to documentation and knowledge base maintenance.
• Report recurring issues and provide feedback for product improvements.
• Stay informed about SiFi product updates and technical specifications.

• Bachelor's degree in a technical field (*, Computer Science, IT) or equivalent experience.
• Minimum of 1 year experience in a technical support role, preferably in software or FinTech.
• Strong problem-solving skills combined with excellent technical aptitude.
• Proficiency in English and Arabic (preferred).
• Experience with troubleshooting software and web applications.
• Basic knowledge of networking concepts.

• Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus.

Job Title:

Field Sales Executive – Business Sector (B2B)

Key Responsibilities:

Conduct field visits to companies and organizations to promote the company’s internet services and business solutions.

Identify customer needs and provide tailored offers that fit their business requirements.

Build and maintain strong, long-term business relationships with clients.

Prepare and present the sales pipeline of opportunities for regular review with the Sales Manager.

Submit a daily report including visited companies, meeting outcomes, and potential opportunities.

Follow up with prospects and convert them into active customers until deal closure.

Achieve monthly and quarterly sales targets set by management.

Coordinate with technical, support, and billing teams to ensure smooth service delivery.

Participate in regular sales meetings to discuss updates, challenges, and solutions.

Requirements:

Minimum 4 year of experience in B2B sales (preferably in ISP or telecommunications).

Strong communication, presentation, and negotiation skills.

Ability to prepare structured daily reports and maintain an accurate sales pipeline.

Familiarity with CRM tools is a plus.

Fluency in both Arabic and English (spoken and written).

Self-motivated, target-driven, and able to work under pressure.

Benefits:

Fixed salary + attractive commission scheme.

Continuous training and career development opportunities.

Professional work environment with growth potential.

________________________________________

Benefits:

• Fixed salary + attractive commission scheme.
• Continuous training and career development opportunities.
• Professional work environment with growth potential.

Job Title: Luxury Cafe Hostess / Receptionist / Host

Location: Laysen Valley, Riyadh, Saudi Arabia

Starting Salary: SAR 4200 to SAR 5000 (Full package / Live Out)

Company Profile: Visit **************************

Job Summary: We are seeking a highly presentable and professional receptionist/hostess to join our team at Noir Cafe, a high-end cafe in Laysen Valley. The ideal candidate will possess excellent communication skills in both Arabic and English, while providing a warm welcome to create an exceptional first impression for our guests.

Key Responsibilities:

• Greet guests warmly upon arrival, offering a personalized and hospitable welcome.
• Manage reservations efficiently, handle seating arrangements, and provide accurate menu details and wait-time estimates.
• Answer incoming calls professionally, take detailed messages, and direct inquiries appropriately.
• Maintain an organized and tidy reception area.
• Collaborate with the waitstaff to ensure a seamless dining experience and efficient table turnover.
• Assist with special events and occasional administrative tasks, as needed.

Qualifications:

• Can comfortably wear western business attire
• Strong communication skills in both English and Arabic
• Warm, friendly, and highly presentable demeanor.
• Exceptional interpersonal and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Demonstrated professionalism and reliability.
• Experience in a hospitality or customer-facing role is preferred.

• Develop and manage content strategies across all social media channels.
• Monitor and capitalize on local, regional, and international trends.
• Collaborate with the communications team to create engaging digital content from editorial material.
• Generate performance reports and insights to optimize campaigns based on their objectives.
• Engage with the audience through comments and messages while maintaining brand voice.
• Utilize data analytics tools to drive content strategies and increase engagement.

• Bachelor’s degree in Business, Marketing, or related field.
• Minimum of 1 year of experience in social media.
• Strong communication skills in both Arabic and English.
• Expertise in digital marketing tools including Google Analytics and Facebook Business Manager.
• Proficient in Microsoft Office applications.

• Create and publish content across all social media platforms.
• Develop and manage the social media strategy through competitive research and audience identification.
• Plan, create, and share new content daily.
• Build plans that align with company goals while exploring different social media channels.
• Understand target audiences for each channel, creating engaging content specific to their behaviors.
• Set up and optimize company pages to enhance visibility.
• Create editorial calendars and syndication schedules.
• Analyze social media metrics and insights to optimize strategies.
• Collaborate with copywriters and designers to ensure content is informative and appealing.

• Skills in Social Media Marketing and Content Creation.
• Proficient in Digital Marketing strategies.
• Excellent communication skills.
• Experience managing social media accounts.
• Knowledge of marketing strategies and trends.
• Able to work effectively in a team.