Customer Services Jobs in Riyadh

We are seeking a dynamic Sales Representative to join our growing team, responsible for developing and maintaining strong relationships with clients while achieving sales targets through effective product presentations and negotiations. The ideal candidate will identify new business opportunities, conduct market research, and collaborate with the sales team to implement strategic sales initiatives that drive revenue growth. Key responsibilities include managing the full sales cycle from prospecting to closing deals, maintaining detailed records in our CRM system, providing excellent customer service, and representing our company at industry events and trade shows.

• Provide professional, friendly, and engaging service to all guests.
• Assist in all operations of the Spa, including knowledge of the complete Spa menu.
• Guide guests with the use of sauna, steam, and spa facilities.
• Inform guests about products and retail sales.
• Maintain product stock levels and ensure displays meet our quality standards.
• Adhere to safety and sanitation policies and report any malfunctions or hazards.
• Participate in pre-shift briefings and assist in keeping areas clean and organized.
• Perform additional duties as assigned.

• Must be a Saudi National.
• Preferred experience in Spa or Hospitality, with a minimum of 1 year in a 5* hotel spa or luxury stand-alone Spa.
• Strong administrative skills, including proficiency in Excel.
• CPR and First Aid certification are preferred.
• Exceptional communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Reliable and responsible with the ability to focus on guest needs.

• Strategy Development: Create and manage comprehensive social media strategies that align with business goals.
• Content Creation: Develop high-quality and engaging content for platforms like X, Instagram, Snapchat, TikTok, and LinkedIn.
• Community Management: Interact with our community by managing responses and messages professionally.
• Analytics: Track and analyze social media performance metrics, providing actionable insights for improvements.
• Trend Analysis: Stay updated with the latest social media trends and apply this knowledge to enhance our presence.
• Collaboration: Work closely with marketing, PR, and design teams for cohesive brand messaging.
• Mentorship: Provide guidance to junior team members to foster continuous learning.

• Bachelor’s degree in Marketing or Business Administration.
• 5+ years of experience in Social Media management.
• Knowledge of the property market.
• Proficiency in video and photo editing software.
• Strong communication skills in Arabic and English.
• Analytical skills to interpret data and make data-driven decisions.
• Ability to work in a fast-paced environment, both independently and collaboratively.

• High-performing work environment.
• Comprehensive health insurance.
• Rewards and recognition.
• Learning & Development opportunities.

• Greet visitors and ensure they are attended to promptly and courteously.
• Operate the switchboard, screen incoming calls, and answer queries.
• Maintain visitor and caller logs, and coordinate with delivery services.
• Perform general maintenance of the reception area.
• Book meeting rooms and assist with event planning.
• Perform other administrative duties as required.

• Education and certifications in relevant fields are preferred.
• Strong communication and customer service skills.

We are seeking a professional and friendly Receptionist to serve as the first point of contact for our company, greeting visitors, managing incoming calls, and maintaining a welcoming office environment. The ideal candidate will possess excellent communication skills, multitasking abilities, and a strong commitment to providing exceptional customer service while handling various administrative duties.

Key responsibilities include:
• Welcoming visitors and directing them to appropriate departments or staff members
• Managing calls
• Scheduling appointments and maintaining electronic calendar systems
• Processing incoming and outgoing mail and packages
• Performing general administrative tasks,
• Maintaining a clean and organized reception area

Job Title: Sales Representative

About Us:

We Make Your Vision Come True

A company that was founded on 1998 by Prof. Fahad J. Al Shammary, a business man who recognized the need around the Kingdom for high quality products for academic & research institutions and medical facilities distributed in a timely manner at a lower price. Because of his carefully engineered plan, DAFCO have become a leading provider of Scientific, Educational & Research Laboratory equipment & supplies in addition to Medical Laboratory products. Today, we have alliances with many reputed, distinguished and worldwide market leaders in the field of scientific educational laboratories and medical industry.

Key Responsibilities:

·        Client Visits: Conduct regular visits to clients to present and promote medical products.

·        Product Marketing: Provide promotional presentations highlighting the benefits of medical supplies to both potential and existing customers.

·        Customer Follow-up: Maintain continuous communication with customers to ensure satisfaction and identify future needs.

·        Product Availability Check: Ensure product availability and coordinate timely delivery of requested items.

·        Planning and Organization: Develop monthly and weekly schedules to optimize visits and achieve sales targets.

·        Achieving Sales Goals: Strive to meet and exceed assigned sales targets while increasing market share.

Requirements:

·        3 to 4 years of experience in medical field.

·        Bachelor’s degree. (Lab, nurse, pharmacy, or any other related medical field. (

·        Extraordinary customer management and strategic selling skills.

·        Strong communication, collaboration and executive presentation skills.

·        Fluency in Arabic and English.

·        A valid driving license.

Place of work: Saudi Arabia, Riyadh / On Site

Working days, hours: Full-time, 5 working days per week / 8 working hours per day.

Salary and benefits: Start from 5000 SAR / Medical Insurance.

• Receive, file & register customer LPO’s to manage sales execution.
• Generate timely sales orders in Oracle system to eliminate late deliveries.
• Resolve customer complaints to achieve customer satisfaction.
• Monitor stock levels and send reports to management to minimize out of stock situations.
• Communicate with Logistics Department to follow up on orders placed by management.
• Communicate & follow up with warehouse staff for on-time delivery to customers.
• Assist principal companies & internal managers with diverse types of reports to ensure proper information flow.
• Attend telephone calls through the toll-free number by customers to execute their enquiries.
• Support Field Force Team with orders, reports, and sales to facilitate agile deliveries to customers.

• Bachelor’s degree preferably in pharmacy or equivalent degree.
• Minimum 1 year of experience in pharma industry.
• KSA experience is a MUST.
• Saudi nationals are preferred for this role.
• Strong communication skills, time management, and telephone etiquette.
• Cross-Cultural agility, emotional intelligence, and conflict resolution.

• Publish posts daily and bi-daily on various social media platforms.
• Localize and adapt monthly creative content to align with cultural relevance and audience appeal.
• Coordinate with agencies for content execution, ensuring adherence to quality and deadlines based on the content calendar.
• Incorporate elements of Saudi culture in language, including local expressions and appropriate copywriting.

• Bachelor's degree.
• Proficiency in Microsoft programs.
• Strong understanding of Saudi culture and digital trends.
• Excellent communication and coordination skills.

• Create and implement marketing and social media campaigns, including budget planning and content ideation.
• Ensure brand consistency across various marketing channels.
• Provide training and guidance to team members on best social media practices.
• Analyze customer data and interactions to improve marketing strategies.
• Expand the company's social media presence on platforms like Facebook, LinkedIn, Twitter, and Instagram.
• Research and monitor competitors’ activity in the market.

• Bachelor’s degree in Communications or Marketing.
• 12 years of experience in social media management.
• Strong communication skills and attention to detail.
• Creative problem-solving skills and self-motivated.
• Experience with major social media platforms and content creation.

• Handle customer inquiries and complaints via phone, chat, email, or any channel that Keeta deems fit for providing support.
• Provide detailed information about our products and services.
• Assist customers with order placement, modifications, and cancellations.
• Track and monitor delivery statuses, and coordinate with relevant departments to ensure timely deliveries.
• Resolve any issues related to delivery, payment, or service dissatisfaction.
• Maintain professionalism and brand alignment in all interactions.
• Collect and report customer feedback to management.
• Participate in training sessions to stay updated on product or policy changes.
• Willingness to work in shifts that cover a 24-hour window.

• Bachelor's degree required; recent graduates are encouraged to apply.
• 01 years of experience; fresh graduates are welcome.
• Saudi national.
• Fluent in Arabic and English, with excellent communication skills.
• Preferred typing skills of 40 WPM.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving skills and a customer-focused attitude.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with product/service information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Provide feedback on customer needs and trends to improve service quality.
• Follow company policies and procedures to ensure customer satisfaction and brand reputation.

• High school diploma or equivalent (Bachelor's degree preferred).
• 12 years of experience in customer service or a related field.
• Fluency in English and Arabic (both written and spoken).
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office and CRM software (*, Zendesk, HubSpot).
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

• Experience in e-commerce or retail customer service.
• Knowledge of Saudi market customer service standards.
• Ability to work flexible hours, including weekends if required.

• Competitive salary and benefits package.
• Career growth opportunities in a thriving company.
• Supportive and inclusive work environment.
• Training and professional development programs.

• This role requires variable working hours to match customer needs, with operating hours from 8 AM to 10 PM, Monday to Sunday.
• A work week will consist of a minimum of 40 hours, and schedules will be provided 12 weeks in advance. Be prepared for changes every 14 weeks and potentially working on national holidays.

• Hard-working, articulate, and detail-oriented.
• Customer-focused with the ability to handle diverse situations.
• Rapid learning capability and comfort with multitasking in a fast-paced environment.

• Medical insurance for employees and their families.
• Employee discounts on Amazon products.
• Life insurance and nursery benefits.
• Comprehensive training and skill development opportunities.

• Saudi national, minimum age 18 years.
• High school diploma or equivalent.
• Proficient in Arabic and English, both written and oral.
• Experience in using computers is required.
• Flexibility to work varying shifts, including weekends and holidays.

• 6+ months of experience in Contact Centers or BPO in voice support.

• Engage with the community, addressing inquiries promptly and professionally.
• Utilize effective communication skills in collaboration with creative teams to maintain brand consistency and align messaging.
• Coordinate with cross-functional teams to ensure synergy between social media activities and overarching marketing objectives.
• Bring expertise in the KSA market and understanding of local cultural nuances.
• Create compelling content that resonates with the target audience and supports marketing goals.
• Devise and implement social media strategies to enhance engagement, foster growth, and drive conversions.
• Evaluate and report on social media performance using analytical tools, providing monthly reports.

• Access to a global network of specialized communicators.
• Exposure to internationally acclaimed clients and campaigns focused on performance and purpose.
• The opportunity to be part of a passionate and supportive team.

• Bachelor's degree in marketing, communications, or a related field.
• Fluency in Arabic is a must.
• 12 years of experience in social media management or community management.
• Proficiency in using analytical tools for social media performance measurement.
• Ability to work independently and manage multiple projects simultaneously.