Customer Services Full-time Jobs in Riyadh

• Manage incoming and outgoing calls professionally.
• Resolve customer inquiries efficiently.
• Provide outstanding customer service daily.

• Language Skills: English (B1 - C1).
• Experience in Customer Service (minimum 1 year).
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Willingness to work flexible shifts (24/7).

• Balance cash fund daily.
• Conduct surprise float count on all cashier holding floats, including non-operation ‘cashiers’ like Talent & Culture and Security.
• Maintain over and short records for each cashier and report evidence of review to the Financial Controller.
• Update all cashiers float record on a monthly basis.
• Keep track of casual labor, valet dockets, official receipt book, and movement records.

• Be aware of hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings, and training as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by Management.

• Must be a Saudi national and hold a university degree.
• A minimum of 6 months of relevant experience is required.
• This position is open to Saudis only.

We’re looking for an energetic and friendly Sales Representative to join our Maraya Photo Booth team at The Groves.
Your Role:

• Attract guests passing by and warmly introduce them to the Maraya mirror photo booth
• Explain how the interactive mirror works in a simple, engaging way
• Guide customers through the photo-taking steps and ensure they have a fun experience
• Encourage sales and upsell when possible
• Maintain a clean, welcoming booth area

We’re Looking For Someone Who:

• Is extremely friendly, outgoing, and comfortable approaching people
• Has strong communication skills and a positive attitude
• Enjoys working in lively environments
• Can work evenings/weekends as needed

Location: The Groves, Riyadh
Start: Immediate

Work : 6 days a week, Evening Shift

• Regularly follow up and review customer accounts to identify outstanding debts and the status of overdue payments.
• Effectively communicate with customers (by phone and email) to remind them of payment deadlines and discuss available solutions.
• Negotiate payment scheduling and establish realistic repayment plans that fit the customers' circumstances and ensure the recovery of dues.
• Document all interactions, agreements, and accurately update customer data in the company's internal system.
• Continuously collaborate with the legal team and management to escalate cases that require escalation or legal action.
• Fully adhere to the company's internal policies and legal regulations governing collection processes.

• Previous practical experience in the field of collections or customer service.
• Excellent verbal and written communication skills, with exceptional ability to listen, persuade, and build relationships.
• Strong negotiation skills and the ability to handle difficult situations or angry customers calmly, professionally, and tactfully.
• Proficiency in using computer applications, including Customer Relationship Management (CRM) software and Microsoft Office Suite.
• Basic familiarity with the principles and regulations related to debt collection and financial claims.

• Guest Reception: Greet and welcome guests upon arrival, efficiently managing check-in/check-out processes, and issuing room keys.
• Reservation Management: Manage bookings, cancellations, and modifications via phone, email, or in-person.
• Front Desk Operations: Handle billing, invoice settlement, and payments (cash/credit card).
• Guest Services: Respond to guest inquiries, complaints, and requests professionally, providing information about hotel amenities and local attractions.
• Coordination: Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest needs are met.
• Communications: Answer, screen, and forward incoming phone calls, and manage correspondence.
• Administrative Duties: Maintain accurate guest records and keep the front desk area organized.

• Manage cash transactions efficiently and accurately.
• Interact with customers, providing exceptional service and assistance.
• Ensure accurate billing and cash register balancing.
• Handle customer inquiries at the counter and over the phone.
• Collaborate with team members to support daily food and beverage operations.

• Strong interpersonal skills and excellent phone etiquette.
• Exceptional customer service abilities.
• Experience in cash handling and transaction management.
• Knowledge or experience in food and beverage operations is an advantage.
• Attention to detail and reliability with a fast-paced work ethic.
• Basic math and computer skills for transaction handling.
• High school diploma or equivalent education.

• Welcome and assist visitors professionally.
• Manage incoming calls, emails, and inquiries.
• Maintain visitor logs and issue access badges.
• Coordinate meeting room bookings and office services.
• Support mail, courier, travel, immigration, and facility requests.
• Assist Office Services teams with events and office coordination.
• Maintain office supplies and ensure smooth daily operations.
• Ensure compliance with company policies and maintain confidentiality.

• 2–5 years of experience in reception or administrative roles.
• Experience in a multinational or professional services environment is preferred.
• High school diploma minimum; a diploma in office administration is a plus.
• Strong communication, organization, and customer service skills.

Sales specialist required, preferably with marketing experience.

The main task in the position is to bring in new clients through several actions, including researching, reaching out to them, and convincing them.

The position requires someone who is professional and knows how to build relationships and has a passion for reaching out.

The work environment is great, and the working hours will be a mix of in-person, field, and remote.

There will be a percentage from each deal for the employee; a skilled person can earn more than their salary from the commission.