Customer Service Center Inquiry Clerk Jobs in Riyadh

• [Jadwa Recruitment Company] announces the availability of a job vacancy for the position of Customer Service Officer, to work within its team in [Riyadh/Dammam].
• 
  
• Job Responsibilities:
• • Receiving customer inquiries and responding professionally.
• • Handling complaints and working to resolve them according to company policies.
• • Providing accurate information about services and products.
• • Documenting customer data and following up on requests.
• 
  
• 
  
• Qualifications and Requirements:
• • A minimum of a high school diploma (preferably a diploma or bachelor's degree).
• • Excellent communication skills and politeness in conversation.
• • Proficiency in using computers.
• • Ability to work within a team and handle work pressure.
• • Seriousness and commitment to work.
• Benefits of the Job:
• • A motivating work environment.
• • Attractive salaries and incentives.
• • Medical insurance.
• 
  
• 
  

About the Role

Aggreko is seeking a Customer Service Specialist to join their team in Riyadh, Saudi Arabia. This full-time position is crucial for maintaining the integrity of Customer Service Management and ensuring the seamless execution of the end-to-end hire process. The specialist will act as the primary point of contact for customer service teams and customers throughout the rental order lifecycle, advocating for customer needs and collaborating with various internal departments to deliver an exceptional customer experience.

Key Responsibilities

• Serve as the main point of contact for managing customer relationships throughout the entire hire lifecycle, proactively setting expectations and communicating any changes.
• Lead and support the Customer Service team to ensure accurate and timely completion of customer-related tasks, providing management with structured updates.
• Oversee department dashboards, Business Transaction Tracker (BTT), and reports to monitor and maintain team Key Performance Indicators (KPIs).
• Respond promptly and efficiently to inbound calls, emails, and other communication channels, adhering to established touchpoint standards and KPIs.
• Take ownership of reactive customer queries, including follow-ups on breakdowns, complaints, and orders, liaising with internal teams for prompt resolution.
• Support the sales function by processing customer orders, change orders, post-order follow-up, and expediting sales force order integration.
• Communicate customer requirements across multiple internal teams and systems, ensuring all operational and internal teams are informed of customer needs.
• Perform accurate checks on new order documentation and supporting customer documents before integration into M3, while maintaining customer and order records in Salesforce.
• Handle and follow up on customer calls regarding order acknowledgments, delivery confirmations, on-hires, off-hires, equipment exchanges, and missing equipment.
• Coordinate with Credit Control and Agents for necessary approvals and new customer setup requirements.
• Update order changes in T-agreements within Salesforce, including system integrations.
• Create standard on-hire and off-hire folders and related contract documentation in the Share Drive.
• Raise and follow up on hire coordination cases and tasks with the Contracts, Service, and Logistics teams.
• Track estimated end-of-hire dates and communicate updates to the Hire Coordination team.
• Issue hire/off-hire confirmations to clients via Salesforce, confirmed internally with the hire team.
• Follow up on Purchase Orders (LPOs), contract extensions, missing equipment, and other customer requirements to support timely execution and invoicing.
• Maintain high levels of customer satisfaction and positively impact customer feedback KPIs.

Qualifications and Requirements

• A minimum of 2 years of relevant customer service or contract administration experience in a business-to-business environment, preferably within rental operations.
• Working knowledge of Microsoft Office Suite.
• Experience with ERP/CRM systems such as Salesforce and M3.
• Good written and verbal communication skills.
• Strong attention to detail.
• A collaborative leadership style with a results-oriented approach, demonstrated through functional mentorship and proactive problem-solving.
• Ability to manage multiple tasks effectively.
• Capacity to maintain data accuracy and meet service level expectations.
• Self-driven and organized.
• Willingness to learn all aspects of the hire lifecycle.

Required Skills

• Customer Service Management
• Microsoft Office Suite
• Salesforce
• M3
• Communication (Written and Verbal)
• Attention to Detail
• Problem-solving

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role is specifically designated for Saudi nationals in compliance with national labor laws and applicable legislation in the Kingdom of Saudi Arabia. Aggreko is an equal opportunity employer.

We are looking for employees to join our distinguished team, where we pay great attention to accuracy and quality in all aspects of our work, and we consider precise details the basis of our success.

Working hours:

• Six days a week, eight hours a day.
• Evening shift from 3 PM to 11 PM.

Responsibilities:

• Receive all customer inquiries about products and services, and respond to them quickly and accurately.
• Handle incoming orders via phone or WhatsApp, and accurately record them in the system.
• Follow up with customers after purchases to ensure their satisfaction with the service provided.
• Handle complaints and feedback effectively and quickly, and ensure they are resolved satisfactorily.
• Coordinate with different departments to ensure the best possible service is provided.

Required Qualifications:

• Previous experience in customer service.
• Strong communication skills, and the ability to deal with customers effectively.
• Ability to work under pressure, and manage time effectively.

Advantages:

• Fixed salary (to be determined during the interview)
• Health insurance
• Annual leave
• Monthly commissions (after passing the trial period)

• Receiving customer calls and messages and responding to them.
• Following up on orders and shipping status and coordinating with the relevant departments.
• Handling complaints and issues and finding appropriate solutions.
• Maintaining customer satisfaction and building a professional relationship with them.

About the Role

Tabby is a financial technology company operating in the GCC, focused on simplifying shopping and payments through flexible Buy Now, Pay Later options. The company partners with major brands and serves millions of users. Some financial products offered by Tabby may include interest charges. We are seeking a motivated and professional Saudi National to join our Customer Support Operations department as a Customer Service Representative in Riyadh. This role is designed for individuals committed to delivering excellent service and eager to grow within a dynamic company.

Key Responsibilities

• Provide comprehensive customer support via phone, chat, and email, communicating effectively in both Arabic and English.
• Address customer inquiries and resolve issues efficiently to ensure a positive customer experience.
• Adhere to established guidelines and utilize provided tools to deliver prompt and accurate assistance.

Qualifications and Requirements

• Fluency in spoken and written Arabic and English is essential, with a minimum B2 level proficiency in English.
• Willingness and ability to work rotational shifts and report to the office as required.
• Demonstrated helpfulness, composure under pressure, quick learning ability, and a serious approach to work responsibilities.
• Readiness to handle challenging conversations, meticulously follow processes, and maintain a positive attitude during demanding periods. This role involves direct customer service that can be stressful, particularly during peak times.

Required Skills

• Customer Support
• Problem Solving
• Communication

Work Details and Compensation

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 0-1 year of experience. Compensation ranges from SAR 6,000 to SAR 7,500 per month. This includes a base salary of SAR 6,635 gross, a language allowance of up to SAR 500 gross based on proficiency, and a performance bonus of up to 10% of the base salary.

Training and Onboarding

The role includes a paid, 3-week training program conducted in the office. Following training, there will be a 3-week nesting period where new hires will handle live customer cases with close support.

About the Role

2P Perfect Presentation is seeking a Customer Service - English Agent to join our team in Riyadh, Saudi Arabia. This role is designed for a proactive, solutions-oriented individual passionate about delivering exceptional customer service. As a CX Agent, you will play a key role in ensuring clients have a seamless and positive interaction with our company.

Key Responsibilities

• Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement.
• Serve as the primary point of contact for clients, ensuring their needs are fully understood and addressed in a timely manner to meet and exceed expectations.
• Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively.
• Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives.
• Collaborate with internal teams to ensure customer feedback is used to enhance products and services.
• Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy.
• Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up.
• Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.

Qualifications and Requirements

• Fluent in English (both written and spoken).
• A Bachelor's degree with an English background is considered a plus.
• 1-3 years of experience in customer service or customer experience roles.
• Experience with customer service platforms and CRM tools.
• Strong written and verbal communication skills in English.
• Ability to explain technical information clearly to non-technical customers.
• Capacity to think critically and resolve complex issues efficiently.
• Ability to handle challenging situations with professionalism and empathy.
• Strong customer service orientation with a focus on delivering high-quality solutions.
• Ability to maintain a positive attitude and ensure customer satisfaction in all interactions.
• Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams.
• Strong attention to detail with the ability to manage multiple tasks and priorities.

Required Skills

• Customer Service
• Customer Experience Management
• Customer Journey Mapping
• Issue Resolution
• BPO Operations
• Feedback Gathering
• Professionalism
• Empathy
• Performance Metrics Monitoring
• CRM Tools
• Written Communication
• Verbal Communication
• Technical Explanation
• Critical Thinking
• Problem-Solving
• Customer-Centric Mindset
• Collaboration
• Teamwork
• Organizational Skills
• Attention to Detail
• Task Management
• Priority Management

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity for individuals with 0-1 years of experience to develop within a customer-centric environment.