Customer Service Center Inquiry Clerk Jobs in Riyadh

Job vacancies for baristas and cashiers

2 cashier positions for morning and evening 

3 barista jobs for morning and evening

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For Saudis only.

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Must be available
for work and not a student.

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Must not be registered in
social insurance with another company.

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Previous experience in
the coffee field and preparing drinks.

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Knowledge of different
types of coffee and how to prepare them (Espresso, Latte, Cappuccino, Cortado, Flat White, Espresso, V60)

-         
Ability to draw.

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Must have good appearance
and courtesy in dealing with customers.

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Commitment to time
and discipline at work.

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Ability to work
under pressure and within a team

-         
Attention to cleanliness
and organizing the workplace.

-         
The salary will be determined after
the interview.

-         
Preferred to have a health
card.

-         
Preferred to be close
to the Al-Narjis neighborhood

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer, recording all pertinent information while attending to inquiries, complaints, and requests.
• Stay updated with all hotel promotions and follow procedures to manage reservations, rates, and confirmations.
• Maintain an established filing system for all correspondence and report preparation.
• Promote public relations and maximize business opportunities.
• Ensure accurate room status at all times.
• Adhere to Rotana standards when answering incoming calls and managing emails.
• Organize visa requests for hotel guests and up-sell whenever possible.

• Understanding the job
• Teamwork
• Responsibility
• Recognizing differences
• Adaptability
• Customer focus

Main Tasks:

• Managing and organizing home service bookings.
• Following up with customers and converting inquiries into confirmed bookings.
• Achieving sales targets and increasing bookings.
• Operating and following up with the home service team and scheduling appointments.
• Coordinating between clients and the team to ensure services are delivered efficiently.
• Monitoring customer satisfaction and addressing operational feedback.
• Preparing daily reports for bookings and sales.

Requirements:

• Experience in sales and booking management.
• Experience in operating and coordinating home service.
• Excellent communication and persuasion skills.
• Ability to organize appointments and follow up on daily operations.
• Experience in spas, salons, or home services is preferred.

Customer Service & Operations Coordinator
Key Responsibilities

- Manage customer inquiries through WhatsApp, phone calls, and social media platforms.
- Provide professional and timely responses to customer questions and requests.
- Follow up with customers regarding orders, deliveries, appointments, and special requests.
- Coordinate with suppliers and service providers to ensure smooth operations.
- Support the planning and coordination of workshops, events, and collaborations.
- Maintain accurate records of customer interactions, orders, and follow-ups.
- Assist in resolving customer concerns and ensuring a positive customer experience.
- Coordinate internal and external communications to support daily operations.
- Build and maintain strong relationships with customers, suppliers, and partners.

Requirements

- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Friendly, professional, and detail-oriented personality.
- Ability to manage WhatsApp Business and customer communications efficiently.
- Good problem-solving and follow-up skills.
- A creative mindset and strong attention to presentation and aesthetics are preferred.