Customer Service Center Inquiry Clerk Jobs in Riyadh

We are looking for a female car rental employee who has a refined style and a distinguished presence in dealing with customers, characterized by high negotiation and persuasion skills and the ability to turn inquiries into successful contracts professionally.

Fluency, quick thinking, good conduct, and the ability to understand the client's needs and provide the appropriate solution in an intelligent and convincing manner are required.

It is preferable to have previous experience in customer service or sales, and knowledge of rental programs such as the Dynamics program is considered an additional advantage and not a basic requirement.

Job Responsibilities:

• Receiving customers and serving them with high professionalism.
• Explaining offers and contracts clearly and convincingly.
• Negotiating with clients and closing contracts efficiently.
• Following up with customers and responding to inquiries via phone and WhatsApp.
• Entering contracts and data and following up on bookings.
• Maintaining customer satisfaction and building an excellent relationship with them.

Required Qualifications:

• Smart and astute personality.
• Strong communication and persuasion skills.
• Ability to work under pressure and good conduct.
• Professional appearance and style.

• Greet visitors and manage front desk operations.
• Answer and direct phone calls efficiently.
• Handle appointment scheduling and administrative tasks.
• Assist clients with inquiries and provide excellent customer service.
• Maintain organization and a welcoming atmosphere in the office.

• Strong phone etiquette and effective communication skills.
• Proficiency in clerical tasks such as filing, scheduling, and data entry.
• Ability to work collaboratively in a team setting and manage multiple tasks.
• Prior experience in a similar role is preferred but not required.
• High school diploma or equivalent.

• Maintain the overall presentation of the reception area, ensuring cleanliness and professionalism.
• Handle incoming phone calls, directing them as necessary, and take messages for appropriate staff.
• Welcome visitors, escorting them to the appropriate rooms and providing necessary amenities.
• Assist in tidying up conference and visitor rooms after use.
• Manage fax communications and check printer supplies.
• Make reservations for video and conference rooms, organizing necessary setups.
• Coordinate catering services for meetings and liaise with related teams.
• Manage correspondences, including incoming and outgoing mail.
• Perform various administrative tasks, including filing, scanning, and photocopying documents.
• Organize transportation and accommodation for staff as needed.

• Excellent communication and organizational skills.
• Ability to prioritize tasks and remain calm under pressure.
• Strong customer service emphasis and professional demeanor.
• Proficient in Microsoft Office Suite and familiar with CISCO phones.
• Strong English language skills in reading, writing, and speaking.

Receptionist - Medical Clinic

Receiving patients and visitors, organizing appointments, answering calls and inquiries, and managing patient data professionally. Politeness and good communication skills are required, as well as the ability to organize and work within a team. Previous experience is preferred.

Features:

• Professional and upscale work environment
• Opportunities for career development
• Salary and benefits to be determined after the interview

• Front Office & Visitor Management: Greet and welcome visitors; manage visitor access as per security procedures; answer and forward calls effectively.
• Administration & Facilities Coordination: Manage office supplies, coordinate maintenance activities, and support administrative functions like documentation and filing.
• Employee & Corporate Support: Assist with employee onboarding and offboarding, and support employee engagement activities.
• Operational Support: Handle reporting, logistics coordination, and vendor communications.

• Strong communication and customer service skills.
• Professional appearance and organizational abilities.
• Proficiency in Microsoft Office.

• Processing and confirming guest room reservations made via phone, letter, or fax.
• Inputting all reservations into our system and addressing inquiries, complaints, and requests regarding reservations.
• Staying updated on all hotel promotions and processing reservations according to established procedures.
• Maintaining product knowledge and applying rate management effectively.
• Promoting good public relations to maximize business.
• Ensuring all incoming calls are answered according to Rotana standards.
• Organizing visa requests for hotel guests and identifying upselling opportunities.

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus