Hotel Housekeeper Jobs in Riyadh

Italian restaurant fine dining 
Waiters
Receptionist 

B@**********************

About the Role

W Hotels, part of Marriott International, is seeking a Hotel Cleanliness Supervisor to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is responsible for maintaining the high cleanliness and presentation standards expected of W Hotels. The role ensures all guest areas meet stringent benchmarks, contributing to guest satisfaction and the hotel's reputation. This position involves a hands-on approach to quality assurance and acts as a key liaison between hotel departments to ensure seamless housekeeping operations and an immaculate environment for guests.

Key Responsibilities

• Conduct inspections of guest rooms, public areas, and pool facilities post-cleaning to ensure adherence to quality standards.
• Manage and analyze sold room reports to verify room status, identify discrepancies, and prioritize cleaning schedules.
• Update the status of departing guest rooms to facilitate efficient turnover.
• Assist Housekeeping management with daily activities and operational oversight.
• Coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms in coordination with the Front Desk.
• Prepare, distribute, and communicate room assignment changes to relevant teams.
• Communicate critical issues and updates to the incoming shift to ensure service continuity.
• Complete all required departmental paperwork accurately and on time.
• Support management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Adhere to all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge guests according to company standards, anticipating and addressing service needs.
• Assist individuals with disabilities to ensure their comfort and accessibility.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues and supervisors.
• Listen and respond appropriately to employee concerns.
• Ensure strict adherence to quality expectations and standards.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats, including small print.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is required.
• At least 1 year of related work experience in housekeeping or a similar role is required.
• At least 1 year of supervisory experience is required.

Required Skills

• Proficiency in Housekeeping operations and best practices.
• Strong understanding and application of Quality Standards.
• Excellent Customer Service skills.
• Effective Teamwork and collaboration abilities.
• Demonstrated Problem-Solving capabilities.
• Clear and professional Communication skills.
• Leadership potential and ability to guide a team.

Work Environment and Additional Information

This is a full-time, non-management position located in Riyadh, Saudi Arabia. W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds and fostering an inclusive environment. The company is committed to non-discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and detail-oriented Team Leader-Housekeeping to join their dynamic team. This full-time, non-management position offers an opportunity for individuals with a passion for hospitality and a commitment to maintaining high standards of cleanliness and guest satisfaction. As a Team Leader-Housekeeping, you will play a crucial role in ensuring the smooth operation of the housekeeping department, contributing to the overall guest experience.

This role is based in the Financial District of Riyadh, Saudi Arabia, and requires a proactive approach to managing daily tasks and supporting the housekeeping team. You will be instrumental in upholding the W Hotels brand standards through meticulous attention to detail and a guest-centric mindset.

Key Responsibilities

• Enter the status of rooms cleaned into the system.
• Complete checklists to report the cleanliness and condition of each assigned area.
• Complete all required Housekeeping paperwork accurately and efficiently.
• Identify room assignments and determine the specific type of cleaning required for each room.
• Inspect guest rooms after they have been cleaned by Housekeepers to ensure quality standards are met.
• Respond promptly and professionally to requests from guests and other departments.
• Enter guest rooms following established procedures for gaining access and ensuring vacancy before entering.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model for the housekeeping team, demonstrating professionalism and dedication.
• Follow all company and safety and security policies and procedures diligently.
• Report any maintenance problems, safety hazards, accidents, or injuries immediately.
• Complete all required safety training and certifications.
• Properly store all flammable materials in accordance with safety regulations.
• Ensure uniform and personal appearance are always clean and professional.
• Maintain the confidentiality of proprietary information.
• Protect company assets through responsible handling and care.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring their comfort and accessibility.
• Thank guests with genuine appreciation for their patronage.
• Ensure adherence to quality expectations and standards, identifying opportunities for improvement.
• Develop and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Develop and maintain positive working relationships with colleagues and other departments.
• Support the team to reach common goals, listening and responding appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Visually verify and interpret written documents.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• At least 1 year of related work experience is required.
• No prior supervisory experience is required for this role.
• No specific licenses or certifications are currently required.

Required Skills

• Proficiency in Housekeeping operations and standards.
• Skills in Hiring, Training, Scheduling, Evaluating, Counseling, Disciplining, Motivating, and Coaching employees.
• Knowledge of Safety and Security Policies and procedures.
• Excellent Guest Service abilities.
• Strong Teamwork and collaboration skills.
• Effective Communication skills, both verbal and written.
• Familiarity with Computer Systems and point of sale systems.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds and providing access to opportunity. We foster an environment where the unique backgrounds of our associates are celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels is seeking a guest-focused F&B Service Expert to join our team in Riyadh, Saudi Arabia. This role is essential for creating memorable dining experiences for guests, extending beyond the service of food and beverages. As an F&B Service Expert, you will be empowered to take initiative and deliver a range of services to ensure guests enjoy their meals, making each interaction a seamless part of their overall experience.

This is a full-time, non-management position located in the Financial District of Riyadh. We are committed to fostering an environment where diversity is celebrated and every associate feels valued. If you are passionate about hospitality and eager to contribute to a world-class hotel brand, we encourage you to apply.

Key Responsibilities

• Deliver a range of services to ensure guests enjoy a memorable dining experience.
• Take initiative in anticipating and fulfilling guest needs throughout their dining experience.
• Set tables, communicate effectively with kitchen staff, and interact professionally with guests.
• Serve guests with attentiveness and a focus on enhancing their meal.
• Maintain cleanliness of work areas and supplies to uphold high standards.
• Ensure all transactions are handled efficiently and contribute positively to the guest experience.
• Contribute to creating a safe workplace by adhering to all safety policies and procedures.
• Uphold the quality standards set by the company in all aspects of service.
• Maintain a professional uniform, personal appearance, and communication style at all times.
• Perform duties that require standing, sitting, or walking for extended periods, including navigating uneven or slippery surfaces.
• Read and visually verify information on menus and other guest-facing materials.
• Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance, and up to 50 pounds with assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping as required by job duties.
• Perform other reasonable job duties as requested to support the team and the business.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• Less than 1 year of related work experience in food and beverage service or guest services.
• No supervisory experience is required for this role.
• No specific licenses or certifications are currently required.

Required Skills

• Exceptional guest service skills, with a focus on creating positive and memorable interactions.
• Proficiency in food and beverage service, understanding the nuances of hospitality dining.
• Strong communication skills, both verbal and written, to interact effectively with guests and colleagues.
• Proven ability in teamwork, collaborating effectively with others to achieve common goals.
• Effective problem-solving abilities to address guest needs and operational challenges.

Work Environment and Details

This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. The role requires physical activity including standing, sitting, walking for extended periods, and the ability to lift and move objects. Marriott International is an equal opportunity employer committed to diversity and inclusion, providing access to opportunity and fostering an environment where unique backgrounds are valued and celebrated.

About the Role

W Hotels is seeking a guest-focused F&B Service Expert to join our team in Riyadh, Saudi Arabia. This full-time, non-management position offers an opportunity to contribute to a brand focused on creating memorable guest experiences. As an F&B Service Expert, you will be responsible for delivering a range of services to ensure guests enjoy their dining experience.

Role Context and Culture

At W Hotels, we believe in creating unique experiences that go beyond standard service. Our culture is built on attentiveness, innovation, and a commitment to the Whatever/Whenever service philosophy. We encourage individuals who are original, innovative, and forward-thinking to join our global team and contribute to our mission of awakening guest passions and redefining luxury.

Key Responsibilities

• Deliver a wide range of services to ensure guests enjoy their dining experience.
• Take initiative in providing exceptional guest service.
• Set tables to prepare for guest service.
• Communicate effectively with kitchen staff.
• Interact with and serve guests in a professional and engaging manner.
• Maintain cleanliness of work areas and supplies.
• Ensure all transactions are handled seamlessly as part of the overall guest experience.
• Contribute to creating a safe workplace for colleagues and guests.
• Follow all company policies and procedures diligently.
• Uphold high-quality standards in all aspects of service.
• Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• Less than 1 year of related work experience is required.
• No supervisory experience is necessary for this role.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Capability to move over sloping, uneven, or slippery surfaces.
• Ability to read and visually verify menu information.
• Physical ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance, and 50 pounds with assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Required Skills

• Guest Service
• Food and Beverage Service

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

About the Food Server Role

Everhires is seeking a professional and customer-oriented Food Server to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience who are looking to provide excellent food and beverage service to guests. The successful candidate will play a key role in ensuring guest satisfaction and upholding high service standards throughout the dining experience.

As a Food Server, you will be a primary point of contact for our guests, responsible for creating a welcoming atmosphere and attending to their needs. This role requires a keen eye for detail, strong communication skills, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Present menus and provide recommendations when requested.
• Take accurate food and beverage orders and enter them into the POS system.
• Serve food and beverages according to company standards.
• Ensure guests' needs are attended to promptly and professionally.
• Check on guests during their dining experience to ensure satisfaction.
• Handle guest inquiries, requests, and complaints efficiently.
• Prepare tables before service and maintain cleanliness throughout the shift.
• Clear and reset tables after guests leave.
• Coordinate with kitchen and service teams to ensure timely order delivery.
• Follow food safety, hygiene, and health regulations at all times.
• Process guest bills and payments accurately when required.

Qualifications and Requirements

• Previous experience as a waiter/waitress or in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong customer service and problem-solving abilities.
• Professional appearance and positive attitude.
• Basic English communication skills; Arabic is an advantage.
• Flexibility to work shifts, weekends, and public holidays.

Required Skills

• Customer Service
• Communication Skills
• Teamwork
• Attention to Detail
• Time Management
• Upselling & Sales Skills
• Problem Solving

Work Environment and Expectations

This is a full-time position based in Riyadh, Saudi Arabia. Key Performance Indicators for this role include guest satisfaction scores, order accuracy, average service time, upselling performance, attendance and punctuality, and compliance with service and hygiene standards.

About the Role

W Hotels is seeking a dynamic F&B Service Expert to join our team in Riyadh, Saudi Arabia. Our hospitality approach focuses on creating memorable and unique guest experiences. As an F&B Service Expert, you will be instrumental in delivering a wide range of services to ensure guests thoroughly enjoy their dining experiences. This role supports our mission to encourage curiosity, expand horizons, and enable guests to experience life to the fullest.

At W Hotels, we are committed to redefining luxury norms and are recognized globally for our innovative spirit. Our service culture operates on the principle that anything can be done at any time, transforming guest passions into reality. We provide an environment where original, innovative, and forward-thinking individuals can perform at their best, act with purpose, be part of a global team, and develop professionally.

Key Responsibilities

As an F&B Service Expert at W Hotels, your responsibilities will encompass a broad range of guest-facing and operational tasks within the food and beverage department. These include:

• Taking initiative to deliver a wide range of services to ensure guests enjoy their meals and the overall dining experience.
• Setting tables to meet W Hotels' high standards.
• Communicating effectively with the kitchen team to ensure seamless service.
• Interacting with and serving guests in a professional and engaging manner.
• Maintaining cleanliness of work areas and supplies to uphold hygiene and presentation standards.
• Ensuring all transactions are handled efficiently and contribute positively to the guest experience.
• Upholding company policies and procedures to ensure a safe and efficient workplace.
• Adhering to quality standards in all aspects of service delivery.
• Maintaining a professional uniform, personal appearance, and communication style at all times.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• Less than 1 year of related work experience is required.
• No supervisory experience is necessary for this role.
• No specific licenses or certifications are currently required.

Required Skills

• Exceptional guest service skills are essential for creating memorable guest experiences.

Work Environment and Physical Demands

This is a full-time, non-management position located in Riyadh, Saudi Arabia, within the Financial District at Area 1 Al Aqeeq Street, Riyadh, 13519. The role is not remote. As an equal opportunity employer, Marriott International, including W Hotels, is dedicated to welcoming all and providing access to opportunity. We foster an environment where the unique backgrounds of our associates are valued and celebrated.

Physical demands include being on your feet and moving around for extended periods, which may involve standing, sitting, or walking over sloping, uneven, or slippery surfaces. You will need to read and visually verify information on menus. The role also requires a hands-on approach, including the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, will also be necessary.

About the Role

W Hotels is seeking an F&B Service Expert to join their team in Riyadh, Saudi Arabia. This role is focused on creating memorable guest experiences that extend beyond the dining transaction. As an F&B Service Expert, you will deliver exceptional service and take initiative to provide guest-focused services. Your contributions will ensure seamless guest interactions, from table settings and kitchen coordination to guest engagement and maintaining work areas.

At W Hotels, we aim to awaken curiosity and expand worlds, offering a vibrant space to enjoy life. Our mission is to open doors and minds, inspired by new faces and experiences. We are known for reinventing luxury standards globally with a harmonious and ready-for-anything spirit. The Whatever/Whenever service is our culture, a philosophy that brings guest passions to life. If you are original, innovative, and forward-thinking, you are welcome at W Hotels. Joining W Hotels means becoming part of Marriott International, a place where you can do your best work, fulfill your purpose, become part of an incredible global team, and transform into your best self.

Key Responsibilities

• Create memorable and unique guest experiences that go beyond food and beverage service.
• Take initiative to offer a range of guest-oriented services.
• Coordinate with the kitchen team to ensure seamless service delivery.
• Interact with and serve guests in a professional and engaging manner.
• Maintain cleanliness and organization of work and storage areas.
• Ensure all transactions are integrated into the overall guest experience.
• Contribute to a safe and secure work environment.
• Adhere to company guidelines and procedures.
• Maintain high standards of quality in all aspects of service.
• Ensure professional presentation through uniform, personal appearance, and communication.
• Perform physical tasks such as standing, sitting, walking for extended periods, and moving around varied surfaces.
• Review and understand menu information.
• Engage in tasks that involve moving, lifting, carrying, pushing, and placing objects up to 50 pounds without assistance.
• Reach to high places, bend, squat, and perform movements that require knee bending, twisting, stretching, and stooping.
• Perform other reasonable tasks as requested to ensure guest satisfaction and hotel operations.

Qualifications and Requirements

• High school diploma or equivalent General Educational Development (GED) program certificate.
• Less than 1 year of relevant work experience.
• No supervisory experience is required.
• No specific license or certification is required.

Required Skills

• Exceptional guest service skills.
• Strong communication and interpersonal abilities.
• Ability to work effectively in a fast-paced environment.
• Proactive and initiative-taking approach to service delivery.
• Attention to detail in maintaining standards and presentation.
• Physical stamina and ability to perform demanding tasks.
• Teamwork and collaboration skills.
• Adaptability and willingness to perform various tasks.

Work Environment and Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The schedule is full-time.

Marriott International is committed to providing equal opportunities and fostering an inclusive environment where diversity is valued and celebrated. We are committed to not discriminating on the basis of disability, veteran status, or other legally protected characteristics.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Health and Fitness Attendant to join their team. This is a full-time, non-management position, suitable for individuals with 0-1 years of experience looking to contribute to a dynamic hospitality environment. You will play a pivotal role in ensuring the cleanliness and good maintenance of the health club facilities, making it a welcoming place for all guests, embodying W Hotels' mission to ignite curiosity and expand horizons through authentic life experiences. As part of the W Hotels family, also part of Marriott International, you will contribute to a culture that prioritizes guest satisfaction and redefines luxury worldwide. This role offers an opportunity to be part of a distinguished international team and for professional growth.

Key Tasks and Responsibilities

• Cleaning fitness equipment, removing used towels, and disposing of waste.
• Ensuring adequate supply of water and cups in the relaxation areas.
• Cleaning locker rooms and showers within the fitness and recreation areas.
• Collecting, folding, and storing towels according to company procedures.
• Distributing towels and locker keys to guests.
• Conducting inventory of supplies, materials, and equipment, and reporting to the manager/supervisor if replenishment is needed.
• Informing guests about available facilities and recreational activities.
• Promoting a comfortable and enjoyable atmosphere for guests.
• Reminding guests of the rules governing the recreation facilities to ensure the safety and well-being of guests and staff.
• Providing assistance to injured guests until medical help arrives, if necessary.
• Reporting accidents, injuries, and any work conditions considered hazardous to the manager.
• Participating in required safety training and obtaining necessary certifications.
• Adhering to and implementing all brand-specific safety policies and procedures.
• Reporting maintenance issues, safety hazards, accidents, or injuries.
• Maintaining a clean and professional uniform and appearance.
• Respecting the confidentiality of private information and protecting company assets.
• Supporting all colleagues and treating them with dignity and respect.
• Assisting in achieving the team's common goals.
• Complying with quality assurance expectations and standards.
• Moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds (* kg) without assistance.
• Standing, sitting, or walking for extended periods or for an entire shift.
• Visually inspecting tools, equipment, and machines (*, to identify defects).
• Reaching objects overhead and below the knees, including bending, twisting, pulling, and stooping.
• Navigating inclined, uneven surfaces, or slippery steps.
• Greeting and recognizing guests according to company standards.
• Speaking with others using clear, appropriate, and professional language and answering the phone using proper etiquette.
• Performing any other duties requested by managers that are consistent with the position.

Qualifications and Requirements

• High school diploma or equivalent.
• Possession of a CPR (Cardiopulmonary Resuscitation) certification.
• Possession of a First Aid certification.
• Familiarity with sports equipment.
• Completion of any certifications or training required by local and state agencies.

Required Skills

• Customer Service
• Safety Procedures
• Inventory Management

Additional Job Information

This position is located in the Financial District, Riyadh, Saudi Arabia. The nature of the work is full-time, and it is a non-management position. The role requires 0-1 years of experience.

About the Role

W Hotels in Riyadh is seeking a dynamic F&B Service Expert to join their team. This role is integral to creating memorable and unique guest experiences, going beyond simply serving food and drinks. As a Guest Service Expert, you will be empowered to take initiative and deliver a wide range of services to ensure guests thoroughly enjoy their dining experience. This position is a full-time, non-management role located in the vibrant Financial District of Riyadh.

At W Hotels, the mission is to "ignite curiosity, expand worlds" and to be a place where life is lived to the fullest. The brand aims to open doors and minds, constantly inspired by new faces and experiences. This is achieved through a refined and ready-for-anything spirit, renowned for reinventing the rules of luxury worldwide. The "Whatever/Whenever" service culture transforms guests' passions into reality, offering anything, anytime. If you possess an original, innovative spirit and always look towards the future of what's possible, W Hotels welcomes you to join a portfolio of brands with Marriott International.

Key Responsibilities

While specific duties were not provided, based on the role description, responsibilities may include:

• Delivering a wide range of services to ensure guests enjoy their meals and the overall dining experience.
• Setting tables to W Hotels' standards.
• Communicating effectively with the kitchen team regarding orders and guest needs.
• Interacting with guests in a professional and engaging manner.
• Serving food and beverages to guests.
• Maintaining cleanliness of work areas and supplies.
• Ensuring all guest transactions feel like a seamless part of the overall experience.
• Upholding quality standards in all aspects of service.
• Maintaining a professional uniform, personal appearance, and communication style.
• Creating a safe workplace environment.
• Following company policies and procedures.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Guest Service
• Communication
• Teamwork
• Problem-solving

Work Environment and Physical Demands

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires being on your feet and moving around for extended periods, which may involve standing, sitting, or walking on various surfaces, including potentially sloping, uneven, or slippery areas. Reading and visually verifying information on menus is necessary. The position also involves a hands-on approach, requiring the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance, and up to 50 pounds with assistance. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, will also be necessary.

Marriott International is committed to being an equal opportunity employer, fostering an environment where all associates are welcomed and have access to opportunity. The company values and celebrates the unique backgrounds of its associates, recognizing that their diverse culture, talent, and experiences are its greatest strength. Marriott International is dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

Sheraton Hotels & Resorts in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role is focused on creating memorable experiences for guests, extending beyond standard check-in and check-out procedures. The Guest Experience Expert will proactively offer a range of services to assist guests throughout their stay, empowering them to manage various situations and requests. This includes performing operational tasks, responding to guest needs, completing reports, and providing information on local events and attractions, all to ensure a seamless overall guest experience.

As part of Sheraton, a global brand since 1937, the Guest Experience Expert will contribute to fostering a sense of belonging and connection by creating engaging experiences and delivering attentive service. The role aligns with Sheraton's commitment to being "The World's Gathering Place," offering an environment where individuals can perform their best work and develop professionally.

Key Responsibilities

While specific duties may vary, responsibilities for the Guest Experience Expert include:

• Ensuring a smooth and positive guest check-in and check-out process.
• Proactively offering services to enhance the guest's stay.
• Taking initiative to address guest needs and requests promptly.
• Performing operational tasks to support guest services.
• Providing information and recommendations on local events and attractions.
• Maintaining a safe work environment and adhering to company guidelines.
• Protecting company assets and upholding quality standards.
• Ensuring professional presentation through uniform, appearance, and communication.
• Engaging in physical tasks such as standing, sitting, and walking for extended periods.
• Assisting with moving, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance.

Qualifications and Requirements

• High school diploma or equivalent General Educational Development (GED) program certificate.
• No prior relevant work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Exceptional guest service skills.
• Proactive and initiative-taking approach.
• Strong communication and interpersonal skills.
• Ability to multitask and manage various guest requests.
• Problem-solving abilities.
• Teamwork and collaboration.
• Attention to detail.
• Physical stamina for standing, walking, and lifting.

Work Environment and Details

This is a full-time, non-management position based in Riyadh, Saudi Arabia. The role operates within the Rooms & Guest Services Operations category. Marriott International is committed to providing equal opportunities and fostering an inclusive environment where diversity is valued and celebrated, and does not discriminate on the basis of disability, veteran status, or other protected characteristics.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking an F&B Service Expert to join their team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to begin a career in the hospitality industry. The role focuses on contributing to unique and memorable guest experiences, going beyond standard food and beverage service. As an F&B Service Expert, you will play a part in ensuring every guest interaction is positive and contributes to the service standards of W Hotels.

Role Context and Mission

W Hotels aims to offer genuine life experiences that redefine luxury. The company is committed to responding to guest needs and bringing guest passions to life through its service philosophy. W Hotels welcomes individuals who are original, creative, and forward-thinking, offering an environment where associates can perform at their best, find purpose, be part of an international team, and develop professionally.

Key Responsibilities

• Contribute to the creation of memorable guest experiences within food and beverage service.
• Demonstrate initiative in offering services to enhance guest dining experiences.
• Assist with table settings and preparations.
• Communicate effectively with kitchen staff.
• Interact with guests and provide attentive service.
• Maintain cleanliness of work areas and ensure supplies are organized.
• Ensure all guest transactions are perceived as part of a positive overall experience.
• Uphold a safe work environment.
• Adhere to company policies and procedures.
• Maintain high standards of quality in all aspects of service.
• Ensure professional uniform, personal appearance, and communication.

Qualifications and Requirements

• High school diploma or equivalent.
• Less than one year of related work experience.
• No supervisory experience required.
• No specific permits or certifications are mandatory for this role.
• Ability to remain on your feet and move for extended periods (standing, sitting, or walking).
• Ability to navigate sloped, uneven, or slippery surfaces.
• Capability to read and visually verify menu information.
• Physical ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds (* kg) without assistance, and up to 50 pounds (* kg) with assistance.
• Ability to reach for items above the head and below the knees, including bending, twisting, pulling, and stooping.

Required Skills

• Exceptional customer service skills.

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.