About the Role
W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. This role focuses on creating memorable interactions from the moment guests enter the hotel until their departure, embodying the W Hotels spirit. As a Guest Arrival Expert, you will be responsible for shaping initial and final impressions of the brand.
This is a full-time, non-management position within Rooms & Guest Services Operations. The role requires initiative in addressing operational needs, guest requests, and providing local insights, transforming standard transactions into integral parts of the guest experience.
Key Responsibilities
- Deliver a range of services to guide guests through arrival and departure processes.
- Take initiative to ensure guest satisfaction and create memorable moments.
- Process operational needs efficiently and accurately.
- Address and resolve guest requests promptly and effectively.
- Complete necessary reports and documentation.
- Share information about the local area with guests.
- Ensure a safe workplace by adhering to company policies and procedures.
- Maintain confidentiality of company and guest information.
- Protect company assets and uphold quality standards.
- Maintain a professional uniform, personal appearance, and communication style.
Qualifications and Requirements
- High school diploma or *** equivalent is preferred.
- No related work experience is required.
- No supervisory experience is required.
- No specific licenses or certifications are required.
- Ability to stand, sit, or walk for extended periods.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Ability to move, lift, carry, push, pull, and place objects weighing more than 75 pounds with assistance.
Required Skills
- Exceptional guest arrival and departure management.
- Strong guest services and customer service orientation.
- Excellent communication skills, both verbal and written.
- Effective problem-solving abilities.
Work Environment and Location
This is a full-time position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. W Hotels is part of Marriott International, an equal opportunity employer committed to diversity and inclusion. The company values unique backgrounds and experiences, and is dedicated to providing access to opportunity for all associates. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At W Hotels, the mission is to awaken curiosity and broaden horizons through genuine life experiences. The brand is dedicated to listening and responding to all needs, reinventing luxury standards worldwide. The Whatever/Whenever service philosophy is central to the culture, bringing guests' passions to life. Joining W Hotels means joining the Marriott International portfolio of brands, offering opportunities to do your best work and grow professionally.