Job Title: Customer Experience Executive
Location: Al Rawabi, Riyadh
Company: District Flowers
Employment Type: Full-time
Working Hours: Morning to Afternoon, Afternoon to evening shift (with potential for weekend availability)
Role Summary:
District Flowers is seeking a motivated and customer-focused Customer Experience Executive to support clients with their wholesale flower purchases. This role is central to ensuring a seamless customer journey, from flower selection to final packaging, while maintaining product quality and service excellence.
Key Responsibilities:
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Greet and assist walk-in customers and wholesale clients in the showroom
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Offer tailored recommendations on flower types, seasonal availability, and pairing options
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Handle and maintain flowers in a chiller room environment
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Clean, trim, and wrap flower bunches according to customer specifications
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Ensure proper labeling, bundling, and handling of flowers for client orders
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Support invoicing, inventory tracking, and CRM entries as needed
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Coordinate with the sales and logistics team to fulfill daily orders
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Respond to customer inquiries via phone, WhatsApp, and email in a professional and timely manner
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Maintain cleanliness and organization of the showroom and workstations
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Assist in occasional social media content creation or on-camera presence if required
Qualifications:
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Saudi National (required, with full GOSI registration under District Flowers)
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Previous experience in customer service, retail, or admin roles (preferred)
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Passion for flowers, aesthetics, and customer satisfaction
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Ability to work independently and within a team
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Willingness to work in cool storage environments
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Strong interpersonal and communication skills (Arabic required, English a plus)
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Basic knowledge of floral types and handling (training will be provided)
Preferred Traits:
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Detail-oriented with an eye for presentation
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Comfortable being on camera for content, when needed
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Flexible to work on weekends or extended hours during high-demand periods
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Positive attitude, dependable, and proactive in solving customer concerns