▪ Accept payments by cash, credit cards, and checks from customers for repairs, parts, and other services.
▪ Refund customer payments for unused parts or other reasons by the manager’s approval or company policy and makes changes and issue receipts to customers if necessary.
▪ Proactively resolve and reconcile unpaid, declined, or outstanding service payments and document transactions in the CRM.
▪ Interpret and articulate costs and fees to customers to ensure a thorough understanding of the amount owed.
▪ Record receipts, and other transactions throughout the shift.
▪ Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
▪ Answers customer questions about service performed or products purchased or refers them to someone who can.
▪ Works with department managers to keep abreast of new products and services offered, their features and value, and any price changes.
▪ Greet customers with a smile, maintain a professional appearance, and escalate customer complaints to the service advisor if needed.
70,000 / Month
Full-time
