Technical Support Jobs in Riyadh

Join RedBox Technologies as a Customer Service Specialist! Our company is a leading player in the logistics industry in Saudi Arabia, dedicated to transforming the delivery experience with innovative smart locker solutions.

As a Customer Service Specialist, you will be pivotal in ensuring customer satisfaction and loyalty. Your main responsibilities include:

• Responding promptly to customer inquiries via phone, email, or chat.
• Providing accurate information regarding products, services, and order statuses.
• Addressing complaints and issues with professionalism and empathy.
• Collaborating with other departments to resolve customer concerns effectively.
• Maintaining accurate records of customer interactions and transactions.
• Identifying opportunities for process improvements.
• Staying updated with company policies and procedures.
• Contributing to a positive team environment.

Requirements:

• Bachelor's degree in business, communications, or a related field.
• Proven experience in customer service, preferably in logistics or e-commerce.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Ability to work in a fast-paced environment.

Benefits: We offer private health insurance and a performance bonus to our team members.

Join SiFi as a Customer Support Specialist!
SiFi is a leading corporate expense management platform dedicated to empowering accounting teams with seamless control over corporate spending. We're looking for a Customer Support Specialist to provide exceptional technical and product-related assistance to our valued customers.

About The Role:
The Customer Support Specialist will diagnose and resolve technical problems, respond to customer inquiries, and ensure that users can effectively utilize SiFi's products and services. This position requires a strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat.
• Diagnose and resolve technical issues related to SiFi's platform.
• Provide step-by-step guidance for troubleshooting common problems.
• Document customer interactions and solutions in our CRM.
• Escalate complex issues to the engineering or product teams as needed.
• Follow up with customers to ensure issue resolution and satisfaction.
• Contribute to support documentation and knowledge base articles.
• Stay updated with SiFi's product changes and technical specifications.

Requirements:

• Bachelor's degree in a technical field (Computer Science, IT) or equivalent experience.
• 1+ year of experience in a technical support role, preferably in software or FinTech.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and preferably Arabic.
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

Join Lalamove as a Customer Service Associate!
At Lalamove, we are a leading global on-demand delivery platform, committed to empowering communities by making delivery fast, simple, and affordable. We serve millions of orders every day with over 1800 employees across Asia and LATAM. We are excited to expand our services to Riyadh and are looking for passionate Customer Service Associates to be part of our team.

What You’ll Do:

• Serve as the first point of contact for incoming customer inquiries and requests via phone, email, and chat.
• Support frontline Customer Service operation teams to ensure operational excellence and excellent customer service.
• Troubleshoot and resolve technical issues, collaborating with other teams as needed.
• Produce accurate reports and identify root causes to improve team performance and service quality.
• Complete ad-hoc assignments from the Customer Experience Functional team.
• Initiate projects to enhance customer satisfaction and meet business requirements.

Requirements:

• Advanced skills in Excel and PowerPoint.
• Good communication skills in Arabic and basic communication in English.

At Lalamove, we respect your privacy and are committed to protecting your personal data.

Join BlueForce Inc. as an IT Technician!
We are looking for a dedicated Information Technology Technician (ITT) to support our DoD English Language Training Program in Saudi Arabia. This role is integral to ensuring the smooth functioning of all technical requirements essential for our instructional programs.

Key Responsibilities:

• Provide comprehensive technical support for program operations.
• Troubleshoot and resolve technical issues that arise during program delivery.
• Collaborate with instructional staff and other key players to identify and address technical support needs.
• Maintain and update technical documentation such as system configurations and troubleshooting guides.
• Ensure compliance with security protocols and data privacy regulations.

Qualifications:
Minimum Qualifications:

• Technical knowledge to support all program requirements.
• Ability to troubleshoot hardware issues for computers, smart screens, server stacks, and audio testing equipment.
• Intermediate proficiency in English and Arabic for effective communication.

Preferred Qualifications:

• Relevant certification or degree in IT, Computer Science, or related fields.
• At least three (3) years of experience in technical support, preferably in an educational environment.
• Knowledge of network infrastructure and software applications.

Job Purpose:
As a Customer Service Executive, you will be responsible for supporting sales execution by addressing customers’ enquiries and monitoring stock levels to facilitate on-time delivery.

Reports to:
Manager Demand & Supply Operations - KSA

Key Accountabilities:

• Receive, file & register customer LPO’s to manage sales execution.
• Generate timely sales orders in Oracle system to eliminate late deliveries.
• Resolve customer complaints to achieve customer satisfaction.
• Monitor stock levels and send reports to management to minimize out of stock situations.
• Communicate with Logistics Department to follow up on orders placed by management.
• Communicate & follow up with warehouse staff for on-time delivery to customers.
• Assist principal companies & internal managers with diverse types of reports to ensure proper information flow.
• Attend telephone calls through the toll-free number by customers to execute their enquiries.
• Support Field Force Team with orders, reports, and sales to facilitate agile deliveries to customers.

Skills, Experience & Qualification:

• Bachelor’s degree preferably in pharmacy or equivalent degree.
• Minimum 1 year of experience in pharma industry.
• KSA experience is a MUST.
• Saudi nationals are preferred for this role.
• Strong communication skills, time management, and telephone etiquette.
• Cross-Cultural agility, emotional intelligence, and conflict resolution.

Join Our Team as a Customer Service Representative!
At Keeta, part of Meituan, we are dedicated to revolutionizing food and consumer product delivery worldwide. We are looking for enthusiastic individuals to join our customer service team in Riyadh.

What You'll Do:

• Handle customer inquiries and complaints via phone, chat, email, or any channel that Keeta deems fit for providing support.
• Provide detailed information about our products and services.
• Assist customers with order placement, modifications, and cancellations.
• Track and monitor delivery statuses, and coordinate with relevant departments to ensure timely deliveries.
• Resolve any issues related to delivery, payment, or service dissatisfaction.
• Maintain professionalism and brand alignment in all interactions.
• Collect and report customer feedback to management.
• Participate in training sessions to stay updated on product or policy changes.
• Willingness to work in shifts that cover a 24-hour window.

What We Need From You:

• Bachelor's degree required; recent graduates are encouraged to apply.
• 01 years of experience; fresh graduates are welcome.
• Saudi national.
• Fluent in Arabic and English, with excellent communication skills.
• Preferred typing skills of 40 WPM.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving skills and a customer-focused attitude.

Why Join Keeta:
At Keeta, you will be part of an innovative and collaborative environment. We offer unique opportunities for personal and professional growth, where you can specialize in your field or gain cross-functional experience. Join us and help shape the future of food delivery!

Join KILONEWTONS as a Customer Service Representative!
We are looking for a highly motivated and customer-focused individual to join our dynamic team in Riyadh, Saudi Arabia. As a Customer Service Representative, you will play a crucial role in providing exceptional service to our clients, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with product/service information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Provide feedback on customer needs and trends to improve service quality.
• Follow company policies and procedures to ensure customer satisfaction and brand reputation.

Requirements:

• High school diploma or equivalent (Bachelor's degree preferred).
• 12 years of experience in customer service or a related field.
• Fluency in English and Arabic (both written and spoken).
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office and CRM software (*, Zendesk, HubSpot).
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Preferred Skills:

• Experience in e-commerce or retail customer service.
• Knowledge of Saudi market customer service standards.
• Ability to work flexible hours, including weekends if required.

Why Join KILONEWTONS?

• Competitive salary and benefits package.
• Career growth opportunities in a thriving company.
• Supportive and inclusive work environment.
• Training and professional development programs.

Join Amazon as a Customer Service Associate
As an Amazon Customer Service Associate, your role is to prevent issues, resolve queries, and delight our customers. You will serve as the first point of contact for our Saudi customers in both Arabic and English, answering their requests through phone, chat, or email. Your interactions will cover various topics including order inquiries, product questions, payment matters, and website guidance.

What to Expect:

• This role requires variable working hours to match customer needs, with operating hours from 8 AM to 10 PM, Monday to Sunday.
• A work week will consist of a minimum of 40 hours, and schedules will be provided 12 weeks in advance. Be prepared for changes every 14 weeks and potentially working on national holidays.

Required Skills:

• Hard-working, articulate, and detail-oriented.
• Customer-focused with the ability to handle diverse situations.
• Rapid learning capability and comfort with multitasking in a fast-paced environment.

Benefits:

• Medical insurance for employees and their families.
• Employee discounts on Amazon products.
• Life insurance and nursery benefits.
• Comprehensive training and skill development opportunities.

Qualifications:

• Saudi national, minimum age 18 years.
• High school diploma or equivalent.
• Proficient in Arabic and English, both written and oral.
• Experience in using computers is required.
• Flexibility to work varying shifts, including weekends and holidays.

Preferred:

• 6+ months of experience in Contact Centers or BPO in voice support.

We welcome all Saudi nationals to apply and participate in an inclusive culture that values every individual.

About the Role:
As an IT Support Technician at Al Jeri Investment, you will be at the forefront of our technical operations, providing essential support to ensure our users can efficiently engage with technology.

Job Purpose:
To provide technical support to users, maintain computer systems and networks, and resolve IT issues to ensure smooth business operations.

Key Responsibilities:

• Provide daily technical support to users.
• Install and maintain hardware and software.
• Manage user accounts and access permissions.
• Troubleshoot network and printer issues.
• Document issues and report to the IT manager.

Qualifications:

• Diploma or bachelor's degree in IT or a related field.
• Maximum 2 years of experience in technical support.
• Good communication skills required.

Join Blueforce Inc as an Information Technology (IT) Technician
We are looking for a motivated IT Technician to support our operations for the DoD English Language Training Program in Saudi Arabia. The role is crucial in ensuring the seamless functioning of all technical requirements associated with our programs.

Key Responsibilities:

• Provide comprehensive technical support for program operations.
• Troubleshoot and resolve technical issues arising during program delivery.
• Collaborate with instructional staff to identify and address technical needs.
• Maintain and update technical documentation including system configurations and user manuals.
• Ensure compliance with security protocols and data privacy regulations.

Minimum Qualifications:

• Proficiency in supporting all technical requirements for program support.
• Intermediate knowledge of programs used for instruction, exercises, and testing.
• Experience in troubleshooting hardware issues with computers, smart screens, servers, and audio equipment.
• Fluent in intermediate English and Arabic for effective communication.

Preferred Qualifications:

• A relevant certification or degree in IT, Computer Science, or a related field.
• At least three years of experience in technical support, preferably within an educational or training setting.
• Familiarity with network infrastructure, hardware configurations, and software applications.

Join Alfaisal University as an IT Technician!
As a key member of the Information Technology department, you will provide essential technical support to our staff, ensuring that technology in smart classrooms and auditoriums operates flawlessly.

Responsibilities:

• Set up and install audio-visual equipment in classrooms and auditoriums.
• Provide technical support for users facing issues with software and system functionality.
• Regularly monitor and maintain IT and audio-visual equipment.
• Troubleshoot and resolve technical issues during events and lectures.
• Work together with Communication & Network Technicians to create user materials.
• Develop and maintain an equipment inventory.
• Coordinate with vendors for hardware repairs and servicing.
• Ensure the confidentiality and professionalism in all tasks.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.
• At least one year of experience in a relevant technical role.
• Strong troubleshooting and diagnostic skills.

Become part of a prestigious institution that values technological excellence and contributes to a collaborative learning environment!

Join Our Team as a Customer Service Specialist!
We are looking for a distinguished Customer Service Specialist to join our team. Your main responsibilities will include communicating with customers and resolving their issues in a professional and quick manner, as well as providing support and consultation regarding products or services.

Key Responsibilities:

• Respond to customer inquiries via telephone, email, or live chat.
• Provide effective solutions to any problems customers may face.
• Follow up on customer inquiries until resolution is achieved.
• Update the customer database and document cases.
• Deliver exceptional service to enhance customer satisfaction and loyalty.

Qualifications:

• Bachelor's degree in the required field or equivalent.
• Previous experience in customer service (preferred).
• Excellent communication skills and flexibility in dealing with various cases.
• Proficient in using computers and Customer Relationship Management (CRM) software.
• Able to work under pressure and solve problems effectively.

Benefits:

• Competitive salary.
• Stimulating and supportive work environment.
• Opportunities for training and professional development.

Join Our Team as a Customer Service Specialist!
We are looking for a distinguished Customer Service Specialist to join our team. Your main responsibilities will include communicating with customers and resolving their issues in a professional and quick manner, as well as providing support and consultation regarding products or services.

Key Responsibilities:

• Respond to customer inquiries via telephone, email, or live chat.
• Provide effective solutions to any problems customers may face.
• Follow up on customer inquiries until resolution is achieved.
• Update the customer database and document cases.
• Deliver exceptional service to enhance customer satisfaction and loyalty.

Qualifications:

• Bachelor's degree in the required field or equivalent.
• Previous experience in customer service (preferred).
• Excellent communication skills and flexibility in dealing with various cases.
• Proficient in using computers and Customer Relationship Management (CRM) software.
• Able to work under pressure and solve problems effectively.

Benefits:

• Competitive salary.
• Stimulating and supportive work environment.
• Opportunities for training and professional development.

The job is related to technical skills and familiarity with the following:

1- Operating all devices in the halls (mixers and audio devices)

Join Our Team as a Customer Service Supervisor!
At FURNITURE LAND CO., a leader in the home and office furniture sales industry, we are dedicated to enhancing the customer experience through exceptional pre- and post-sale services. We invite driven individuals to apply for the role of Customer Service Supervisor in Riyadh.

Primary Responsibilities:

• Oversee daily operations of the customer service department to ensure a superior customer experience.
• Lead the customer service team, addressing and resolving customer inquiries and issues.
• Monitor customer reception in showrooms, ensuring courteous and professional interactions.
• Manage exchange and return processes according to company policy.
• Provide training to customer service staff on product knowledge and customer handling.
• Coordinate with sales, warehouse, and logistics for efficient post-sale services.
• Document and analyze customer feedback for continuous service improvement.
• Prepare regular reports on team performance and customer satisfaction.

Requirements:

• High school diploma required; university degree in Business Administration or a related field preferred.
• At least 1 year of customer service experience, ideally in retail or furniture sector.
• Strong communication skills with an ability to engage a diverse range of customers.
• Proficient in MS Office and Customer Relationship Management systems.
• Calm, polite personality with capabilities in problem-solving and time management.

Benefits:

• 2 days off per week.
• Monthly bonuses based on target achievements.
• Annual salary increase upon contract renewal.
• 21 days of annual leave.
• Eligibility for medical insurance covering premier hospitals regionally.