Technical Support Full-time Jobs in Riyadh

Job Overview

We are seeking a highly skilled and creative specialist to lead our customization operations, including graphic design, advanced printing techniques, and professional laser engraving. The ideal candidate must have strong technical expertise in operating commercial-grade equipment and delivering premium-quality customized products.

Key Responsibilities

• Design and develop high-quality custom artwork for retail and corporate clients.
• Prepare production-ready files with accurate color profiles and material settings.
• Operate advanced printing systems (DTF, UV, Sublimation, Heat Press).
• Operate and calibrate professional laser engraving & cutting machines (CO2 / Fiber).
• Adjust laser parameters (speed, power, frequency) based on material type.
• Handle engraving on wood, leather, acrylic, metal, glass, and promotional items.
• Ensure precise finishing standards and premium product quality.
• Troubleshoot technical issues and perform routine machine calibration.
• Manage workflow, production timelines, and quality control.
• Suggest creative product ideas and customization options to increase sales.
• Train junior staff if required.

Required Qualifications

• Proven experience in commercial printing and laser engraving.
• Advanced proficiency in Adobe Photoshop & Illustrator.
• Strong understanding of materials, engraving depth control, and color management.
• Experience with high-end laser machines preferred.
• Excellent attention to detail and quality standards.
• Ability to work independently and manage multiple custom orders.

What We Offer

• Opportunity to work with professional-grade equipment.
• Creative environment with growth potential.
• Competitive salary based on experience.
• Performance-based incentives

• Deliver best in class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep customers informed of arrival times, delays, or transit issues.
• Ensure all communications are professional and timely for both internal and external correspondence.
• Update tracking sheets with freight status and communicate with customers daily.
• Negotiate rates with carriers and manage export rates.
• Create jobs for all export shipments and provide regular updates to the Line Manager.
• Perform any other related duties as assigned by the supervisor.

• Bachelor's degree.
• 5 years of experience in freight operations.

• Excellent spoken and written communication skills.
• Strong multitasking and problem-solving abilities.
• Integrity, professionalism, and confidentiality.
• Proficiency with Microsoft Office Suite or related software.

Job Title:

Senior Specialist in Laser Printing, Engraving, and Design

Job Summary

We are looking for a creative and professional specialist to lead our customization operations, including graphic design, advanced printing techniques, and high-quality laser engraving. The candidate must have strong technical experience in operating commercial equipment and delivering high-quality customized products.

Tasks and Responsibilities

Design and develop high-quality customized artwork for individual clients and companies.

Prepare production-ready files with precise color adjustments and material settings.

Operate advanced printing systems (DTF, UV, sublimation, heat press).

Operate and calibrate professional laser engraving and cutting machines (CO2 / Fiber).

Adjust laser settings (speed, power, frequency) according to the type of material.

Perform engraving on wood, leather, acrylic, metals, glass, and promotional gifts.

Ensure the highest standards of quality and accuracy in the final finishing.

Troubleshoot technical issues and perform routine maintenance and calibration.

Manage workflow and adhere to production schedules and quality control.

Propose creative ideas and new products to increase sales.

Train new employees as needed.

Required Qualifications

Proven experience in commercial printing and laser engraving.

Advanced proficiency in Adobe Photoshop and Illustrator.

Deep understanding of different materials, engraving depth, and color management.

Experience with professional laser equipment (preferred).

High accuracy in work and attention to detail.

Ability to work independently and manage multiple requests simultaneously.

Benefits

Work on advanced professional equipment.

Creative work environment and opportunities for growth and development.

Competitive salary based on experience.

Incentives and bonuses based on performance.

• Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.
• Troubleshoot and resolve user issues related to operating systems, applications, and other IT services.
• Assist users with account setup, password resets, and other access-related inquiries.
• Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs.
• Monitor and manage IT support tickets, ensuring timely resolution and follow-up.
• Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices.
• Conduct training sessions for employees on new software applications and IT policies.
• Escalate complex issues to senior IT staff or other departments as needed.
• Stay current with technology trends and advancements to provide relevant support to users.

• Associate degree in Computer Science, IT, or related field preferred.
• Proven experience in IT support or helpdesk position.
• Strong understanding of computer systems, mobile devices, and other technology.
• Excellent troubleshooting skills and the ability to diagnose technical problems.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively as part of a team.
• Customer-focused attitude and commitment to providing quality service.
• Familiarity with ticketing systems and IT service management best practices.
• Knowledge of network protocols and administration is a plus.
• Fluency in Arabic and English.

• Provide excellent service to customers by addressing their inquiries and issues promptly.
• Manage customer feedback and ensure their voices are heard.
• Collaborate with other teams to resolve customer issues effectively.

• Strong communication skills.
• Ability to work in a team-oriented environment.
• Proficiency in both Arabic and English is preferred.

• Receive customer calls and respond to their inquiries professionally.
• Follow up on customer requests and coordinate with the relevant departments.
• Accurately record data and notes in the system.
• Resolve customer complaints and escalate reports to management when necessary.
• Provide a distinguished service experience that reflects the company's image.

• Previous experience in customer service or call center.
• Excellent communication skills and ability to persuade.
• Politeness and good appearance.
• Ability to work under pressure.
• Full availability and commitment to working hours.

• Support users and troubleshoot daily technical problems (hardware, networking, systems).
• Install and maintain computers, printers, and internal networks.
• Follow up on system failures and coordinate with service providers as needed.
• Manage user accounts and permissions within the systems.
• Implement data backups and ensure their integrity.
• Monitor the performance of networks and devices, reporting any risks or failures.
• Document technical work and procedures periodically.

• Good knowledge of operating systems (Windows – Linux).
• Understanding of basic networking (LAN/WAN, TCP/IP).
• Troubleshooting and diagnostic skills.
• Ability to interact with users with professionalism.
• Time management and ability to work under pressure.