About the Role
W Hotels, part of Marriott International, is seeking an Assistant Manager, Sales I for its Riyadh, Saudi Arabia location. This management position is responsible for driving sales, cultivating customer relationships, and achieving revenue targets. The role involves overseeing daily sales activities, ensuring efficient business turnover for service delivery, and contributing to the sales and marketing department's success.
The focus is on building and maintaining relationships with clients, identifying new business prospects, and leveraging market insights to maximize revenue. Collaboration with various stakeholders is key to coordinating sales efforts and delivering exceptional customer service that encourages repeat business.
Key Responsibilities
- Assist in soliciting and managing sales opportunities to promote business growth.
- Ensure timely and proper turnover of all business to facilitate excellent service delivery.
- Support the management of daily sales activities, with an emphasis on building long-term, value-based customer relationships.
- Achieve personal sales goals and contribute to the location's overall revenue objectives.
- Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
- Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows.
- Develop relationships within the local community to expand the customer base and identify new sales opportunities.
- Assist in managing and developing relationships with key internal and external stakeholders.
- Provide accurate and effective turnover of business to the Event Management team.
- Participate in sales calls with the sales team to secure new business and close deals.
- Support the operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
- Identify new business opportunities to meet personal and location revenue goals.
- Understand the market, including competitor strengths and weaknesses, economic trends, and supply and demand, to effectively position W Hotels.
- Assist in closing advantageous opportunities based on market conditions and needs.
- Gain a deep understanding of the location's primary target customers and their service expectations to offer tailored business solutions.
- Support the company's service and relationship strategy to drive customer loyalty through excellent service experiences.
- Service customers to increase their share of business with the hotel.
- Execute and uphold the company's customer service standards.
- Provide excellent customer service consistent with the company's daily service basics.
- Set a positive example for guest relations and interactions.
- Interact with guests to gather feedback on product quality and service levels.
Qualifications and Requirements
- A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, combined with 2 years of experience in sales and marketing or a related professional area.
- Alternatively, a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major with no prior work experience required.
Required Skills
- Sales
- Marketing
- Customer Relationship Management
- Achieving Revenue Goals
- Customer Service
Work Environment and Location
This is a full-time, management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.
Marriott International is an equal opportunity employer committed to diversity and inclusion. The company provides access to opportunity and fosters an environment where unique backgrounds are valued and celebrated. Discrimination is not practiced on any protected basis, including disability, veteran status, or other basis protected by applicable law.
4,000 / Month
Full-time
