About the Role
W Hotels is seeking a dedicated Supervisor-Restaurant to join its team in Riyadh, Saudi Arabia. This full-time position is based in the Financial District and focuses on maintaining high service standards and operational excellence within the hotel's dining outlets. The role is designed for individuals passionate about hospitality with strong leadership qualities, contributing to a dynamic brand experience.
Key Responsibilities
- Ensure staff collaboration to deliver optimal service and meet guest needs.
- Inspect staff grooming and attire, rectifying any deficiencies to maintain professional standards.
- Complete opening and closing duties, including setup, cleaning, and securing premises.
- Inspect storage areas for organization, adherence to First-In, First-Out (FIFO) principles, and cleanliness.
- Complete scheduled inventories and manage stocking and requisition of necessary supplies.
- Monitor dining rooms to ensure seating availability, service quality, and guest safety.
- Complete work orders for necessary maintenance repairs.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Adhere to all company and safety and security policies and procedures, reporting accidents, injuries, and unsafe work conditions.
- Complete required safety training and certifications.
- Ensure uniform and personal appearance are clean and professional at all times.
- Maintain the confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
- Assist individuals with disabilities and thank guests with appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with colleagues, supporting team goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Read and visually verify information in a variety of formats, including small print.
- Visually inspect tools, equipment, or machines to identify defects.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- A high school diploma or *** equivalent is preferred.
- A minimum of 2 years of related work experience in a restaurant or hospitality setting is required.
- At least 1 year of supervisory experience is necessary for this role.
Required Skills
- Exceptional guest service and customer relations skills.
- Strong teamwork and collaboration abilities.
- Proficiency in upholding safety and security policies.
- Experience in hiring and training staff.
- Skilled in scheduling and employee relations.
- Commitment to quality assurance and maintaining high standards.
- A focus on driving organizational efficiency and productivity.
Work Environment and Location
This is a full-time position located in Riyadh, Saudi Arabia, specifically in the Financial District. The role is not remote. Marriott International is an equal opportunity employer committed to diversity and inclusion, valuing unique backgrounds and providing access to opportunity for all associates.
