Customer account manager Jobs in Riyadh

Join Proofpoint as a Senior Customer Success Account Manager!

At Proofpoint, a global leader in cybersecurity, we prioritize the security of how people, data, and AI agents connect across various platforms. Our mission is simple: to safeguard the digital world while empowering organizations to work securely. As a Senior Customer Success Account Manager, you will be part of a dynamic team that aims to maximize customer value and enhance their experience with our products and services.

Key Responsibilities:

• Guide customers through their Proofpoint journey and act as a trusted advisor.
• Create and manage Customer Success Plans that align with customer goals.
• Conduct regular health checks to assess product adoption.
• Advocate for customer needs and escalate issues as necessary.
• Collaborate with cross-functional teams to ensure customer satisfaction.

Requirements:

• Proven experience in customer success or a customer-facing role.
• Strong understanding of email, networking, and enterprise security.
• Excellent communication skills in both Arabic and English; additional languages are a plus.
• Ability to work independently and adapt to a fast-paced environment.

If you are passionate about customer success and have a strong background in cybersecurity, we invite you to apply and join us in our mission to protect people and data.

An Account Manager is required, and it is preferred that she has experience in marketing. The main task in the position is to manage communication with the client comprehensively and follow up on their campaign with the operations team, in addition to providing technical and commercial support to clients, solving their problems, and responding to their communications. The position requires a person who has professionalism and passion for communication to ensure customer satisfaction. The work environment is great, and the work hours will be a mix of in-office and remote.