About the Role
W Hotels in Riyadh, Saudi Arabia is seeking a Manager for its Housekeeping department. This full-time management position is responsible for overseeing the daily operations of Housekeeping, and potentially Recreation/Health Club and Laundry services. The role ensures that all guest rooms, public spaces, and employee areas are maintained to the highest standards of cleanliness and presentation, contributing to guest satisfaction and operational efficiency. The ideal candidate will lead a team, manage departmental budgets, and uphold the service culture of W Hotels, contributing to a globally recognized brand within Riyadh's Financial District.
Key Responsibilities
- Oversee daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
- Direct and collaborate with employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
- Conduct regular inspections of guestrooms and public areas, holding staff accountable for corrective actions.
- Ensure guestroom status is communicated efficiently and promptly to the Front Desk.
- Prepare daily work assignments based on rooms requiring immediate cleaning and anticipated check-outs.
- Manage inventory of housekeeping supplies to ensure adequate stock levels.
- Support and supervise an effective inspection program for all guestrooms and public spaces.
- Manage the department's impact on the property's financial goals, striving to achieve or exceed budgeted targets.
- Verify that all employees have the necessary supplies, equipment, and uniforms.
- Communicate areas requiring attention to staff and follow up to ensure understanding and implementation.
- Supervise daily Housekeeping shift operations, ensuring compliance with all established housekeeping policies, standards, and procedures.
- Participate in departmental meetings, conveying clear and consistent messages regarding departmental goals.
- Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
- Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
- Schedule employees according to business demands and accurately track employee time and attendance.
- Ensure employees clearly understand their expectations and operational parameters.
- Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process where applicable.
- Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
- Observe employee service behaviors and provide constructive feedback.
- Ensure employee recognition programs are implemented and active across all shifts.
- Participate in an ongoing employee recognition program.
- Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address concerns.
- Participate in employee progressive discipline procedures.
- Celebrate team successes and publicly recognize the contributions of team members.
- Set a positive example for guest relations and embody the brand's service culture.
- Participate in the development and implementation of corrective action plans to improve guest satisfaction.
- Empower employees to deliver excellent customer service.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement initiatives.
- Respond to and effectively handle guest problems and complaints.
- Continuously strive to improve service performance within the department.
Qualifications and Requirements
- High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
- Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable, with no prior work experience required.
Required Skills
- Housekeeping operations
- Laundry operations
- Ensuring guest satisfaction
- Fostering employee satisfaction
- Budget management
- Human Resources management
- Customer service excellence
Work Environment and Location
This is a full-time management position located in Riyadh, Saudi Arabia, specifically within the Financial District at Area 1 Al Aqeeq Street, 13519. The role operates within the hospitality sector.
Company Commitment
W Hotels is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. The company fosters an environment where unique backgrounds are celebrated, recognizing that a rich blend of culture, talent, and experiences is its greatest strength. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
