Full-time Patient Receptionist Jobs With No Experience in Riyadh

Receptionist - Medical Clinic

Receiving patients and visitors, organizing appointments, answering calls and inquiries, and managing patient data professionally. Politeness and good communication skills are required, as well as the ability to organize and work within a team. Previous experience is preferred.

Features:

• Professional and upscale work environment
• Opportunities for career development
• Salary and benefits to be determined after the interview

• Greet visitors and manage front desk operations.
• Answer and direct phone calls efficiently.
• Handle appointment scheduling and administrative tasks.
• Assist clients with inquiries and provide excellent customer service.
• Maintain organization and a welcoming atmosphere in the office.

• Strong phone etiquette and effective communication skills.
• Proficiency in clerical tasks such as filing, scheduling, and data entry.
• Ability to work collaboratively in a team setting and manage multiple tasks.
• Prior experience in a similar role is preferred but not required.
• High school diploma or equivalent.

About the Role

Alshablan Medical Group is seeking a dedicated and organized Clinical Coordinator to join its Dermatology and Laser Department in Riyadh. This full-time, on-site position is essential for overseeing and coordinating the daily operations of the department, ensuring efficient workflow, and maintaining the delivery of high-quality patient care and aesthetic services. The ideal candidate will play a pivotal role in managing patient interactions, supporting clinical staff, and contributing to the overall success and patient satisfaction within the department.

Key Responsibilities

• Coordinate and manage patient appointments, consultations, and laser treatment schedules to optimize departmental efficiency.
• Serve as the primary point of contact for patients, providing essential information and guidance regarding dermatology and laser procedures.
• Collaborate effectively with dermatologists, laser technicians, nurses, and administrative staff to ensure seamless departmental operations.
• Monitor the readiness of treatment rooms, ensuring all necessary medical and operational supplies are consistently available.
• Maintain accurate and comprehensive patient records, ensuring all documentation and consent forms are completed in accordance with organizational policies.
• Follow up on treatment plans, scheduled sessions, and patient communications to ensure continuity and quality of care.
• Ensure strict compliance with all relevant healthcare regulations, patient safety standards, and departmental policies and procedures.
• Address patient inquiries and concerns professionally and empathetically, actively promoting a positive patient experience.
• Prepare departmental reports, statistics, and operational data as required by management.
• Support and participate in continuous quality improvement initiatives aimed at enhancing clinical efficiency, service quality, and overall patient satisfaction.

Qualifications and Requirements

• Previous experience in a dermatology clinic, laser center, aesthetic practice, healthcare coordination, or medical sales role is preferred.
• Fluency in both Arabic and English is considered an advantage.

Required Skills

• Strong communication and interpersonal skills, enabling effective interaction with patients, physicians, nurses, and other healthcare professionals.
• Excellent organizational and coordination abilities, with a proven capacity to manage appointments, treatment schedules, and daily departmental operations efficiently.
• Knowledge of dermatology and laser services, encompassing patient preparation, treatment coordination, and post-procedure follow-up protocols.
• Ability to provide outstanding patient support and ensure a positive patient experience throughout their treatment journey.
• Proven sales and customer service skills, with the capability to promote dermatology and laser services, clearly explain treatment plans, and support the achievement of departmental revenue targets.
• A demonstrated ability to build strong relationships with patients and effectively convert consultations into treatment bookings while upholding ethical and professional standards.
• Proficiency in using Electronic Medical Records (EMR) systems, scheduling software, and standard office applications.
• Strong attention to detail, ensuring the maintenance of accurate records and adherence to organizational policies and healthcare regulations.
• The ability to thrive in a fast-paced environment, effectively prioritize tasks, and manage multiple responsibilities simultaneously.
• Strong problem-solving skills with the capacity to handle patient inquiries and concerns professionally and efficiently.

Work Environment and Details

This is a full-time, on-site position based in Riyadh, Saudi Arabia. The role requires a proactive approach to managing departmental operations within the Alshablan Medical Group.

• Front Office & Visitor Management: Greet and welcome visitors; manage visitor access as per security procedures; answer and forward calls effectively.
• Administration & Facilities Coordination: Manage office supplies, coordinate maintenance activities, and support administrative functions like documentation and filing.
• Employee & Corporate Support: Assist with employee onboarding and offboarding, and support employee engagement activities.
• Operational Support: Handle reporting, logistics coordination, and vendor communications.

• Strong communication and customer service skills.
• Professional appearance and organizational abilities.
• Proficiency in Microsoft Office.

• Deliver a warm welcome: Greet guests upon their arrival and complete the check-in process, which includes verifying their details, assigning rooms, issuing keys, and assisting with welcome materials or bell service.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Provide hotel and local knowledge: Demonstrate thorough knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Employ up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Address guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.